--- title: Gmelius Reviews meta_title: 'Gmelius Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 776 reviews by the users' company size, role or industry to find out how Gmelius works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 776 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Gmelius Reviews **Vendor:** Gmelius SA **Category:** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) **Average Rating:** 4.4/5.0 **Total Reviews:** 776 ## About Gmelius Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace. ## Gmelius Pros & Cons **What users like:** - Users find Gmelius to be **extremely user-friendly** , streamlining their work processes and simplifying inbox management. (22 reviews) - Users love the **easy email assignment and note-taking** features of Gmelius, enhancing team communication and workflow. (14 reviews) - Users value the **seamless collaboration** tools of Gmelius, enhancing organization and keeping teams aligned effortlessly. (12 reviews) - Users appreciate the **robust team collaboration features** of Gmelius, simplifying email management and enhancing communication. (12 reviews) - Users appreciate the **robust team collaboration features** of Gmelius, enhancing email management and streamlining communication. (11 reviews) - Features (11 reviews) - Automation (9 reviews) - Conversations (9 reviews) - Efficiency (7 reviews) - Organization (7 reviews) **What users dislike:** - Users experience significant **email management issues** with Gmelius, including slow loading times and ineffective search functions. (8 reviews) - Users find Gmelius lacking in **advanced mobile features** , making email management on the go challenging. (8 reviews) - Users experience **performance issues** with Gmelius, citing slow email loading times and inefficient bulk task management. (6 reviews) - Users experience significant **email loading delays** with Gmelius, leading to frustration and inefficiency in email management. (5 reviews) - Users find the **learning curve steep** , requiring additional training and guidance for effective software deployment. (5 reviews) - Time Delays (5 reviews) - Inadequate Filtering (4 reviews) - Limited Features (4 reviews) - Slow Loading (4 reviews) - Steep Learning Curve (4 reviews) ## Gmelius Reviews ### 1. First time using a tool like Gmelius and it's off to a great start. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Gmelius?** Gmelius' ease of reassigning, commenting on, and closing out emails that come to shared inboxes has made my life so much easier. Template emails also make my life super easy and the email campaigns have been relatively easy to use as well. **What do you dislike about Gmelius?** Gmelius add-on to Gmail requires me to keep logging in throughout the day - very annoying. **What problems is Gmelius solving and how is that benefiting you?** Streamlines repetitive email sends, convenient way to share templates across the team, efficient way to manage shared inboxes **Official Response from Lina Yakunina:** > Hi there, Thank you for reviewing Gmelius. May I kindly ask you to reach out to us at support@gmelius.com so you and the team can look into the log-in issue together? Thank you, Lina ### 2. Gmelius has helped me manage day to day tasks easier. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Gmelius?** - Mail Sequences - dashboard - Mail Templates **What do you dislike about Gmelius?** - Meeting Scheduling - Gmelius Side Bar **What problems is Gmelius solving and how is that benefiting you?** - Mail Out Campagine simplified -Sequences are easier to put together - Productivity ### 3. MADE the best of our team. We collaborate and finish all tasks for our team. **Rating:** 5.0/5.0 stars **Reviewed by:** Noelle S. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Gmelius?** What I like best is the capacity to collaborate on tasks. **What do you dislike about Gmelius?** None that I can think of as of this moment **What problems is Gmelius solving and how is that benefiting you?** None that I can think of as of this moment ### 4. Have finally stopped looking for a better solution **Rating:** 5.0/5.0 stars **Reviewed by:** Nick C. | Director / Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Gmelius?** I have researched dozens of different auto-reply and CRM solutions over the years. I was always looking for "something better". With Gmelius, as things stand, I no longer need to look for other solutions. My daily productivity has boosted tremendously. **What do you dislike about Gmelius?** It would be nice for some people if attachments could be sent rather than embeded images. **Recommendations to others considering Gmelius:** I highly recommend this service - for me, it pays for itself every day. **What problems is Gmelius solving and how is that benefiting you?** We are fortunate in that prospects contact us for sales. Whenever someone writes to me I simply "click click click," and a full email sequence is sent with automatic follow-ups, email tracking if required, and archiving - or whatever you want to configure in the easy to use and highly informative sequence generator. ### 5. Decent alternative to popular email CRM offerings **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Gmelius?** Read receipts and abilities to filter and categorize leads are helpful and comparable to other popular CRM offerings. **What do you dislike about Gmelius?** Inability to use with other email add-ons is frustrating, and read receipts are not accurate as they reflect viewing by the sender as well. **Recommendations to others considering Gmelius:** n/a **What problems is Gmelius solving and how is that benefiting you?** Ability to track the status of leads and verify receipt of outreach has been beneficial for my organizaiton. ### 6. Streamline Your Emails! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Gmelius?** This is such a useful tool to be able to get through your inbox so much faster! If you find yourself typing out a similar email over and over, you should definitely try Gmelius to make your work life move much faster! **What do you dislike about Gmelius?** It's great, but it may slow down Gmail a bit! **What problems is Gmelius solving and how is that benefiting you?** Email templates and the ability to share them with a team! ### 7. Easy way to share an inbox with a team, WITHIN GMAIL! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2021 **What do you like best about Gmelius?** I love that we still get to use the familiar Gmail interface, instead of needing to move all our integrated tools to a new platform **What do you dislike about Gmelius?** Sometimes I don't see the Gmelius notifications where I'm tagged because they have so much clutter in the tracking feed **What problems is Gmelius solving and how is that benefiting you?** We can easily tell our clients to send all support requests to one inbox, then assign specific tasks to appropriate team members internnally. Less confusing for the customers! ### 8. I a dore this app. **Rating:** 5.0/5.0 stars **Reviewed by:** שמעון . | A Lecturer Tax Consulting Services & Payroll Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about Gmelius?** team working workspace. templates for emails. automation of working processes. notes inside my mailbox. asigine tasks. integration with slack and zapier. emails campingie **What do you dislike about Gmelius?** need more option inside automation and sycuence **Recommendations to others considering Gmelius:** shure **What problems is Gmelius solving and how is that benefiting you?** emails team controle **Official Response from Lina Yakunina:** > Hi Shimon, We appreciate your kind words. Thank you! We'd love to hear your ideas for automation and sequences. Feel free to share them on our public roadmap: https://trello.com/b/IiJ2Bpj7/gmelius-product-roadmap Best wishes, Lina ### 9. Easy and intuitive tool **Rating:** 4.5/5.0 stars **Reviewed by:** Maria Isabel B. | Customer Success Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2021 **What do you like best about Gmelius?** I like the minimalism in the experience and design of the tool. It is straightforward and user-friendly, but at the same time, it covers practically all the cases we need. **What do you dislike about Gmelius?** We have not identified something that we dislike, but a product gap in the sequence functionality that would allow us to optimize our work even more if it had it. **What problems is Gmelius solving and how is that benefiting you?** Mainly the management of the shared inbox, conversation assignment, but the best thing is to leave comments and notes in each conversation. It is perfect since sometimes we must evaluate options between us for specific use cases within the team. Therefore, we don't need to migrate the information to another tool to comment on any particular conversation. ### 10. Love our experience **Rating:** 5.0/5.0 stars **Reviewed by:** Janelle A. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Gmelius?** Makes it so easy to assign emails across the team **What do you dislike about Gmelius?** nothing that I can think of, it has been a great product **What problems is Gmelius solving and how is that benefiting you?** being able to efficiently work as a team ### 11. I use this every day! **Rating:** 5.0/5.0 stars **Reviewed by:** Rick C. | Broker/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2020 **What do you like best about Gmelius?** That I can write an email now and send it later when it is appropriate. **What do you dislike about Gmelius?** Nothiing really - it does everything that I need **Recommendations to others considering Gmelius:** Use it daily to control your email inbox **What problems is Gmelius solving and how is that benefiting you?** Not have to remember to send emails at the appropriate time - it unclutters my mail box ### 12. So far so good **Rating:** 4.0/5.0 stars **Reviewed by:** Crystal R. | Principal Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about Gmelius?** It's easy to use. I like the ability to track email responses and also the sequence option. **What do you dislike about Gmelius?** It is a bit pricey to add new users. That's pretty much it. **Recommendations to others considering Gmelius:** Great for sequences! **What problems is Gmelius solving and how is that benefiting you?** Email marketing. I needed a simple, straightforward tool. ### 13. Excellent organizational tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Gmelius?** This is the easiest way to connect the right people to the right email and it keeps us all in the loop and my emails organized. **What do you dislike about Gmelius?** The only downside is the time it takes to have the message options to come through almost like it has not registered, but a quick refresh of the page and its fixed **What problems is Gmelius solving and how is that benefiting you?** Organizational issues ### 14. I love it! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Gmelius?** I like to tag my emails for my assistant. It is great that it appears in her emails. **What do you dislike about Gmelius?** It sometimes takes a little while to sync with gmail labels. **What problems is Gmelius solving and how is that benefiting you?** the problem I have is duplicating content to give to my assistant. Now I just need to tag them, and then it gets put into their email and then they can address the email. ### 15. Great app fot automation **Rating:** 5.0/5.0 stars **Reviewed by:** Michal K. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Gmelius?** The feature I use the most is templates. Whenever I have to answer a query more than twice the same way, I create a template. I have templates for sending regular emails to customers - invoices, reminders, thank you for signing up, etc. **What do you dislike about Gmelius?** I didn't learn how to use kanban inbox properly and I didn't learn how to delete old folders. **What problems is Gmelius solving and how is that benefiting you?** Mainly automation and simplification and acceleration of work. ### 16. Gmelius works perfect for us! **Rating:** 5.0/5.0 stars **Reviewed by:** Elin S. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2021 **What do you like best about Gmelius?** Its easy, straightforward and requires no additional system to log on to. Super convenient for us and what we need in our company **What do you dislike about Gmelius?** Nothing really at the moment, the functions we required and needed the gmelius team helpt us to get in place in a good way :) **What problems is Gmelius solving and how is that benefiting you?** keeping track of our email flow and assigning tasks within the company **Official Response from Lina Yakunina:** > Hi Elin, Thank you for taking the time to review Gmelius and big thanks for your kind words. We're so lucky to have customers like you! :) Kind wishes, Lina ### 17. The best cloud-based collaboration tool that brings teams together within the Gmail platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Frane C. | Project & Client Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Gmelius?** Board, shared inbox, shared labels, email templates and a lot of different integrations. **What do you dislike about Gmelius?** No downsides at all. Nothing missing from this product. Everything works like a charm and it tremendously increased our productivity and handling support emails. **What problems is Gmelius solving and how is that benefiting you?** It tremendously increased our productivity and handling support emails. There is no financial benefit but it saves us a ton of time. ### 18. Streamlines Gmail For Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Import and Export | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Gmelius?** Complete visibility for group email addresses, increasing team productivity. **What do you dislike about Gmelius?** The only issue I have had with Gmelius is cost. While it provides a great set of features, onboarding a large number of users can be costly. **What problems is Gmelius solving and how is that benefiting you?** Managing shared inboxes for internal support and external customer service addresses. Gmelius makes this far more straightforward than using Google Groups. ### 19. Good tool to manage emailed orders and maintain a clean inbox. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Gmelius?** Visibility of emails. Also. The accountability to those that are assigned to complete tasks. It keeps my inbox clean from all of the emials that I was copied on. Now I can still access all of the emails that I was copied on and see the time, date and entire conversation with read reciepts. **What do you dislike about Gmelius?** Gmelius sometimes adds random emails to my inbox. These emails have been assigned to a group and shouldn't arrive in my inbox. I wish there was a pop up window that would appear on the users desktop when the received a message from a member of our team, so they could quickly reply or address the issue. **What problems is Gmelius solving and how is that benefiting you?** We used to have customer orders go to individual order takers. These order takers would often miss orders or take too long to enter the order in the system. Now that they all share an inbox and all of our customers send orders to one inbox, we can manage the orders with ease and track who enters them and how fast they accomplish their task. ### 20. Great automized sales follow up **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2019 **What do you like best about Gmelius?** Sequences is a great follow up feature that saves time besides this the tool saves a lot of time with the email templates + Meeting requests **What do you dislike about Gmelius?** Nothing till now, The tool has way more features than that I am currently using. **Recommendations to others considering Gmelius:** Its a great tool to save you a lot of time whilst working with emails. You get better structured and organised and I would highly recommend it for everyone that dails with Sales **What problems is Gmelius solving and how is that benefiting you?** Time to do follow ups are reduced and due to the sequences I keep track of who replies. I can easily set up campaigns and am using the Meeting scheduler on a daily basis. ### 21. Great addition to our everyday tools, sharing conversations across the team is easy and effortless. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Gmelius?** How easy it is to keep everyone on the same page. Being a Support Team, it is important to have visibility of urgent cases. **What do you dislike about Gmelius?** There are times when it gets stuck after you open Gmail. Not sure if it's the integration or just the browser **What problems is Gmelius solving and how is that benefiting you?** Follow up with upset customers. Gmelius allows anyone on the team to continue the conversation. ### 22. Very Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Gmelius?** The joint email inbox is very helpful when collaborating. Especially if there are a lot of incoming emails Gmelius helps users sort the emails and assign them to the correct department. **What do you dislike about Gmelius?** Everything works well. Sometimes emails won't update immediately, but with time everything works well. **Recommendations to others considering Gmelius:** Very helpful for inboxes that get filled up quickly **What problems is Gmelius solving and how is that benefiting you?** Going through mass amounts of emails. **Official Response from Lina Yakunina:** > Hi there, Thank you so much for your 5-star review! We really appreciate you taking the time and helping share the word about us. We’re just an email away if you need help with anything. Kind regards, Lina ### 23. The Swiss knife for Gmail **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2020 **What do you like best about Gmelius?** The stable server and the precise structure of the dashboard. All features are stable. I mostly like the email sequences and the recurring email tools. **What do you dislike about Gmelius?** Google contact integration is missing, and it would be great to create searching of labeled contacts out of Gmelius. Or in general, to have the contacts "at hand" inside the Gmelius app. **Recommendations to others considering Gmelius:** use the Swiss Army Knife in order to get things done - GTD **What problems is Gmelius solving and how is that benefiting you?** The customer service is acting very fast, and I did never have a severe problem. Once the add blocker denied the login. I now using uBlock Origin, and the problem is permanent solved. ### 24. works well **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Gmelius?** it keeps everyone on the same page and you can all stay in touch with one another **What do you dislike about Gmelius?** sometimes there are glitches and sometimes **Recommendations to others considering Gmelius:** use it **What problems is Gmelius solving and how is that benefiting you?** we all are on the same page in my office. we solved keeping things all in order ### 25. Efficient **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Gmelius?** Interconnectivity with other programs and Apps **What do you dislike about Gmelius?** It takes a little to learn to use it efficiently **Recommendations to others considering Gmelius:** An implemented use of Gmelius can solve some of your organization's communication problems and make your internal communication easy and smooth **What problems is Gmelius solving and how is that benefiting you?** I can use automated processes to improve productivity ### 26. Great tool to quickly assign emails and ensure they're taken care of **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Gmelius?** Clean and easy to use interface, speeds up the team workflow considerably. Ensures no emails are missed in the "unassigned" bucket. **What do you dislike about Gmelius?** Can bog down the performance of Gmail a little bit. **What problems is Gmelius solving and how is that benefiting you?** Email assignment.Less time spent on administrative work. In the future, workflows and automations. ### 27. Increased Insight **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Gmelius?** Visibility on emails that I may not be CC'd in, I can still see them and not have to ask for it to be forwarded to me. **What do you dislike about Gmelius?** I don't feel like I utilize all of the features. I really only use the shared inbox platform, not tagging and assigning emails to people. **What problems is Gmelius solving and how is that benefiting you?** Problems that Gmelius is solving are just overall visibility on inboxes. If my colleague is out or busy and someone has sent a time-sensitive email over, I can see it without having to bother or wait for them to forward it to me. ### 28. Excellent ticketing system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Gmelius?** It is very simple and easy to use. It does not take a mastermind to understand the functionality. **What do you dislike about Gmelius?** Sometimes when a ticket is closed, it'll reopen on its own. **What problems is Gmelius solving and how is that benefiting you?** Gmeluis is used as our Legal ticketing system. It keeps our legal team organized and helps us keep track of deadlines. ### 29. Great for working with partners **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Gmelius?** Able to tag partners on a thread. Talk with partners without opening a new email. **What do you dislike about Gmelius?** Unable to pause inbox, also unable to fix google's threading issues; sometimes when you reply to a thread with a client that a partner is tagged on, a new thread is opened. **What problems is Gmelius solving and how is that benefiting you?** We are able to tag partners. ### 30. Gmelius review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2021 **What do you like best about Gmelius?** Pretty feature-rich. I would like to see more functionality around template building (e.g., how to create auto-populations for custom fields) **What do you dislike about Gmelius?** There are some hitches in the functionality/user experience: I tried to share an email template with a teammate, the template disappeared, and it appeared as if I had lost my draft (this was not the case, but it was not until I randomly happened upon the draft later that I realized it had actually been saved --> non-intuitive/friendly user experience) **What problems is Gmelius solving and how is that benefiting you?** Automated emails for customer sales cycle ### 31. MKeep **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2021 **What do you like best about Gmelius?** Seamless integration with Gmail that allows us to run our customer service operation effectively and efficiently with a small staff. **What do you dislike about Gmelius?** The home page for individual cases is cumbersome and poorly laid out, which leads to a lot of scrolling back and forth when working on a particular case. Case views are not customizable by user. **Recommendations to others considering Gmelius:** Take time to review and learn all of the features of the tool and use them on a daily basis. **What problems is Gmelius solving and how is that benefiting you?** As mentioned above, the tool has created a tremendous improvement in our volume and consistency with outbound emails despite limited staffing. ### 32. Uses Gmelius Daily **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2021 **What do you like best about Gmelius?** With so many emails coming into our team's inbox, it is great that I don't have to look at every email and I can just focus on those that are assigned to me. **What do you dislike about Gmelius?** I do not assign emails, I simply work on the ones that are assigned to me so I can't speak on how the assignment works but as someone that uses it daily for my tasks I can say that I have not found anything I dislike. Sometimes the banner that shows that someone opened the email is not always accurate but I don't really mind it. **What problems is Gmelius solving and how is that benefiting you?** Gmelius is helping our team have better organization and see what areas we are most busy in so we can hire the help we need. Gmelius has helped us realize we need at least two more people on the team. ### 33. Easy to share, assign, and track emails **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Motion Pictures and Film | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2021 **What do you like best about Gmelius?** Love that it keeps the inbox workflow where we need it, in our actual inbox while also staying separate from other inbox-based workflows. **What do you dislike about Gmelius?** I wish the notification system was more actionable somehow via desktop. **What problems is Gmelius solving and how is that benefiting you?** Managing shared inboxes across multiple team members while providing transparency and accountability are the biggest things. ### 34. Love using Gmelius! It makes e-mail efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2022 **What do you like best about Gmelius?** I love the email templates! It helps me quickly write responses and save things like adresses, bios, etc! Absolutely love it. Doesn't compare t competitors! **What do you dislike about Gmelius?** I don't dislike anything so far. Gmelius is great! **What problems is Gmelius solving and how is that benefiting you?** I am solving efficiency and time management. It helps me stay organized and on top of my inbox. ### 35. Gmelius helps simplify **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Gmelius?** The most helpful part of Gmelius is the ability to create email templates! **What do you dislike about Gmelius?** There is nothing I dislike right now. Thank you. **Recommendations to others considering Gmelius:** N/A **What problems is Gmelius solving and how is that benefiting you?** We are able to have multiple people view and collaborate on emails which is helpful. ### 36. Slick system to share inboxes and projects with a team **Rating:** 5.0/5.0 stars **Reviewed by:** Scott P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2021 **What do you like best about Gmelius?** Being able to connect projects and email threads with team members in easy to see boards that allow you to quickly change which team member takes the lead. And being able to do all of this inside our normal gmail accounts. No need to logon to another system. **What do you dislike about Gmelius?** For what we needed there was not much to dislike. Because there are a lot of great features it can take some time to learn everything you can do with the system but getting up an running was quick. **Recommendations to others considering Gmelius:** Be sure to explain to the folks helping you get set up exactly what you want to accomplish so they can explain the features and how to use them that will do what you need the system to do. **What problems is Gmelius solving and how is that benefiting you?** Being able to have several team members being able to see and respond to customer support inquiries right from their own gmail accounts. It allowed us more flexibility and being able to respond quicker to support requests. ### 37. Great for a non techy person to deal with a team willing to help and answer all sorts of questions **Rating:** 4.0/5.0 stars **Reviewed by:** Aneta A. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2021 **What do you like best about Gmelius?** My team does not use all the features but the features we needed and looked for far and wide before signing up are spot on **What do you dislike about Gmelius?** Some of the functionality I asked for I've been told may be available soon - hope this is the case **What problems is Gmelius solving and how is that benefiting you?** Helping my remote assistant take charge of certain processes ### 38. GMelius is an Excellent EMail Automation Tool. Great Price. Incredible Customer Service. **Rating:** 5.0/5.0 stars **Reviewed by:** Ty W. | Founder, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Gmelius?** We have been using GMelius since June of 2020. I am currently working as a Strategic Business Development Representative in B2B SaaS Account Management in the Tech industry. As part of this position, I support Upsell & Cross-Sell opportunities for some of our largest global accounts. Prior to leveraging the GMelius platform, we have consistently struggled to achieve adequate account penetration and awareness within some of the these accounts. Previously, we were only using manual email measures. GMelius enabled us to plugin targeted audience lists, and build out appropriate email sequences for each. We are able to track our campaign metrics within the platform, and provide the necessary access to those across the global team who require visibility into how the respective campaigns are performing. By leveraging GMelius, we have been able to achieve reach across these accounts in an efficient manner that we previously never thought was possible. The customer service GMelius provides is unparalleled. They are always quick to respond, super personable, and open to implementing and applying direct feedback. **What do you dislike about Gmelius?** There are times when the system can be slow to load, but overall I do not have any complaints. I usually make a conscious efforts to close out other tabs while working within the platform and I am able to build out the campaigns and set them to run as needed. **Recommendations to others considering Gmelius:** Reach out and leverage their customer service team if you have any questions or are unclear about anything. They are excellent. **What problems is Gmelius solving and how is that benefiting you?** Achieving account penetration and outreach into our global enterprise customer accounts. This has enabled us to automate & streamline a manual process to increase outreach efficiency and engagement rates. ### 39. Great idea with very helpful reminders **Rating:** 3.5/5.0 stars **Reviewed by:** Jenna A. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Gmelius?** I loved being reminded of follow-up emails. As an account manager, it's sometimes hard to keep up with the flood of emails that I get everyday. But with Gmelius, it makes it easy to keep track, get reminders, and make sure all of my clients get what they need on time. **What do you dislike about Gmelius?** Sometimes, there can be too many notifications. Though I like the follow-up reminders, it would confuse me when I get emails to the top of my inbox that were sent by me as a reminder to follow up on emails that I had already sent. **Recommendations to others considering Gmelius:** Read instructions and FAQs on how to use some of the features and you will get the most out of using Gemelius. **What problems is Gmelius solving and how is that benefiting you?** Specifically, I am solving my problem of reminding myself to follow up with clients and to better organize emails by the client. The tags make it easier to sort through and execute emails much more quickly. ### 40. Wow - so good! Quick and easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Will R. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Gmelius?** Being able to understand the software quickly and easily. It's so easy to get in there and get emails sent. The shared inboxes and labels with ticketing, notes and google calendar integration has been perfect for shared support queries also - a great way to use Gmail for small to medium enterprises! Amazing for understanding who has opened emails and who to follow up with. Using campaigns to push emails to people who haven't responded is genius - has improved my meetings booked with clients by about 500% The feature that we use every day without thinking about it is the rule for BCCing - being able to have these emails loaded into our internal CRM makes tracking communication across teams amazing. **What do you dislike about Gmelius?** Some of the shared inbox features are tricky to understand. Also, it would be great if you could draft an email Campaign before loading in the CSV (this can be done as a template but that lengthen the process slightly). We haven't utilized the Kanban or notes/chat features within Gmelius too much but I can certainly see the value in these they just seem a bit clunky and notes could be missed by team members. Loading times can be a little slow. **Recommendations to others considering Gmelius:** Start basic - this is a great platform and it is capable of A LOT. But start basic and get your team on board - we started with using campaigns and a shared inbox for our support team and are moving into using the Kandan board for support. **What problems is Gmelius solving and how is that benefiting you?** Shared inboxes - being able to share emails and know who is owning each email/support query. We're also using the Campaigns function to send out mass emails to our customers - this works well. BCCing in our CRM allows us to have a repliable record of our teams communication ### 41. My Experience using Gmelius as a shared inbox for support **Rating:** 4.0/5.0 stars **Reviewed by:** Nélio C. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2021 **What do you like best about Gmelius?** It's integration is seamless with Google Workspace - it seems like it's a native tool. Another positive aspect is that it encapsules more than one function in one system. For instance: initially I was using it just as a shared inbox, but the "opened" and "viewed" tags were an unexpected plus. Seeing if the messages were opened by the recipients is very helpful. **What do you dislike about Gmelius?** Since I'm using it as a support tool, the "templates" model are one of the most important issues (given that very often our team writes the same reply over and over). However we have an specific need that Gmelius couldn't cover: the saving of attachment files on the templates. (But to be honest, we didn't find another tool that provides this solution with simplicity). The only issue is that our team now is focusing on a ticketing system and integration with the current CRM - we didn't explore Gmelius enough to see if they offer a similar solution, because the entire company uses another system, and since we have to involve eventual people to some cases, it makes more sense to move everyone there instead of involving "eventually" someone. Tip: Aside from the payment "per user", Gmelius could also offer to involve "guests" in a certain number of threads. **What problems is Gmelius solving and how is that benefiting you?** Shared inbox with the team. Our customers write to one inbox that was using a Google Workspace account as a group. But we would lose track on who's solving which issue ### 42. Gmail + CRM Unified! **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo M. | CEO & Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2021 **What do you like best about Gmelius?** The best thing about having a unified CRM is the easiness to manage both at the same time. Gmelius goes beyond functionality and makes sure that their UI looks organic and fluent with the Gmail interface. Added functions start on their free plan, even at that tier, you are already obtaining a better product than Gmail by itself. When you feel comfortable upgrading for more useful features, it will be easy, without looking for other extensions. For example, their Calendar new feature is great, making it a better solution than Calendly. *Support is very friendly* Another big thing to mention is that Gmelius also has its very own mobile app which acts as a mail client when you log in with your Google Gmail credentials. This allows you to use the functionality obtained through Gmelius (extension) in your phone! So it is not really required for you to be using your computer in order to use Gmelius extension. 😊 **What do you dislike about Gmelius?** The Gmelius dashboard should be probably more accessible from Gmail, although you can easily resolve this by creating a bookmark on your browser. **Recommendations to others considering Gmelius:** Gmelius has a trial period, this will allow you to understand and test all of the features. Go ahead and visit their site and enroll for a trial. Set up as many of the features and decide if this could work for your organization. **What problems is Gmelius solving and how is that benefiting you?** Unification of different tools that power up Gmail: -Mail tracking (Unbranded) -Calendar slots and booking (Calendly like) -Internal Commenting for Emails (Instead of forwarding and CC every mail to your teammates) -Project Management Kanban (Trello like) -Templates for emails and more ### 43. The Most Efficient and Easiest Email Sequence Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jimmy K. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Gmelius?** The email sequences are easy to implement. **What do you dislike about Gmelius?** We like everything about it. We haven't ran into anything we don't like. **Recommendations to others considering Gmelius:** Give it a shot. You'll be pleased. **What problems is Gmelius solving and how is that benefiting you?** We use Gmelius to send out email sequences to our clients' prospects. Several other events trigger the emails. The setup is super easy. The integration with Zapier allows us to put it on autopilot. ### 44. Very good tool for E-mail empowering **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandre D. | Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Gmelius?** What I used most and liked a lot was the e-mail sequences and templates. With the API and Zapier together, this can create robust solutions. **What do you dislike about Gmelius?** Price is not expensive, for what it gives, but here in Brazil, it gets costly due to the currency. Since I didn't use all the tools, It was not worth keeping it when the free plan ended. **What problems is Gmelius solving and how is that benefiting you?** Templates and sequences help a lot and save huge time. E-mail tracking gives you the power to determine which clients you should, and when, give attention or not. ### 45. Gmelius review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Gmelius?** The email tracking feature is a game changer. I can now see email activity from my team at the end of the day and also so what emails are resonating with prospects. **What do you dislike about Gmelius?** The tracking function on links is not that credible. **Recommendations to others considering Gmelius:** This is a great collaboration , reporting, and tracking tool. **What problems is Gmelius solving and how is that benefiting you?** I can immediately see what subject lines are working with my prospects. We can create campaigns off of our prospects activity within our emails. ### 46. gmail compatible easy sharing mailbox **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about Gmelius?** sharing inboxes assigning emails to others **What do you dislike about Gmelius?** the mentions (@...) are very unuseful because you really need to pay attention. It would be much better if there was like the tab "assigned" a tab "mentions" **What problems is Gmelius solving and how is that benefiting you?** communication between colleagus assigning tasks **Official Response from Lina Yakunina:** > Hi there, Thank you so much for sharing your feedback. It matters a lot! I understand @mentions can get buried among all the notifications. To avoid that we recommend using filters in Team Pulse. You can learn more about them here: https://help.gmelius.com/user-settings/filterlivefeed Also, you can decide for which workspaces you would love to be notified on and how often. You can adjust your notifications from your Dashboard: https://gmelius.io/account/notifications#sharedEmailsNotifications I hope this will help make mentions more visible. If you need any further guidance, feel free to reach us out at support@gmelius.com Kind regards, Lina ### 47. Organise and streamline your Gmail workflow. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Gmelius?** I love the template email, the ability to "chat" with other on email. I love the ability to return an email back to my inbox at future time... I useybinbox as a to do list. I'm not a heavy user of all the features but want to be. **What do you dislike about Gmelius?** The android app although beta is slow, disappointing and the alerts are not accurate. That template emails don't recognise multiple individuals as "first name" **Recommendations to others considering Gmelius:** This is an amazing tool to organise your inbox, prevent the internal forwarding of emails clogging up your inbox and for streamlining repetitive emails **What problems is Gmelius solving and how is that benefiting you?** The amount of time it take to write a similar emails. The ability to write emails now and delay end in the future so they are front of mind. ### 48. Great for email collaboration! **Rating:** 5.0/5.0 stars **Reviewed by:** Emiliano S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2021 **What do you like best about Gmelius?** Sharing emails and tagging members of the team is relatively easy and intuitive. It's the best way to ensure that every task in the company has been assigned to someone. **What do you dislike about Gmelius?** It is hard to track assigned/closed emails. When you work with a lot of emails, it can be a little confusing. **Recommendations to others considering Gmelius:** One of the best tools to work collaboratively inside the Gmail/Gsuite environment! I highly recommend it since it is affordable, easy to implement and simple. **What problems is Gmelius solving and how is that benefiting you?** Assigning tasks and customer/supplier's requests to the team ### 49. Best template system for gmail by far **Rating:** 5.0/5.0 stars **Reviewed by:** Karen Y. | Principal/Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Gmelius?** Email templates - easy to setup, easy to administer users, easy to use **What do you dislike about Gmelius?** I'd like more training materials as I feel that gmelius has so many features that I haven't explored yet! **What problems is Gmelius solving and how is that benefiting you?** Shared email templates for our team means consistent responses and actions from staff. ### 50. Optimizing my time **Rating:** 5.0/5.0 stars **Reviewed by:** Timothy L. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2021 **What do you like best about Gmelius?** The sequences have really optimized my administration and after i started using it my answer % from clients really increased. **What do you dislike about Gmelius?** At this point i have not really found anything i dislike. **What problems is Gmelius solving and how is that benefiting you?** Get response from clients, because the sequences do it for me. Also have chared emails with my staff so we don´t miss out on any emails. One more benefit is to see how many emails i send and wich time on the days/week im most busy. ## Gmelius Discussions - [Gmelius helps me to share my work and connect my team!](https://www.g2.com/discussions/gmelius-helps-me-to-share-my-work-and-connect-my-team) - 1 comment, 2 upvotes - [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder-23bfe9ac-5f8d-4eff-8c89-c5f42a4d0ebc) - 1 comment, 1 upvote - [I don't have any questions right now.](https://www.g2.com/discussions/51785-i-don-t-have-any-questions-right-now) - 1 comment, 1 upvote - [Can we have multiple Admins on a free team plan?](https://www.g2.com/discussions/45701-can-we-have-multiple-admins-on-a-free-team-plan) - 1 comment, 1 upvote - [Is there a way to remover getting notifications about follow ups to emails I send?](https://www.g2.com/discussions/36817-is-there-a-way-to-remover-getting-notifications-about-follow-ups-to-emails-i-send) - 1 comment, 1 upvote - [View Gmelius pricing details and edition comparison](https://www.g2.com/products/gmelius/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-24+06%3A04%3A48+-0500&secure%5Bsession_id%5D=f2382405-3a0a-4fa0-96ed-227ce27ead7a&secure%5Btoken%5D=85149a4d072942dd11d870db3003cb61c689614a33289b121da208b126071c08&format=llm_user) ## Gmelius Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Setup** - Activities - Flows - Notifications **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Management** - Updates - Audit Trail - Integration **Analytics** - Trends - Performance Tracking - Email Tracking **Integrations** - Gmail Integration **Generative AI** - AI Text Generation - AI Text Summarization **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Gmelius Alternatives - [Drag](https://www.g2.com/products/drag/reviews) - 4.5/5.0 (254 reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,444 reviews)