--- title: Gmelius Reviews meta\_title: 'Gmelius Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 776 reviews by the users' company size, role or industry to find out how Gmelius works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 776 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Gmelius Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Gmelius to be **extremely user-friendly** , streamlining their work processes and simplifying inbox management. [(22 mentions)](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1633798&qs=pros-and-cons#reviews) Users love the **easy email assignment and note-taking** features of Gmelius, enhancing team communication and workflow. [(14 mentions)](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1633602&qs=pros-and-cons#reviews) Users value the **seamless collaboration** tools of Gmelius, enhancing organization and keeping teams aligned effortlessly. [(12 mentions)](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1634132&qs=pros-and-cons#reviews) Users appreciate the **robust team collaboration features** of Gmelius, simplifying email management and enhancing communication. [(12 mentions)](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1634266&qs=pros-and-cons#reviews) Users appreciate the **robust team collaboration features** of Gmelius, enhancing email management and streamlining communication. [(11 mentions)](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1633015&qs=pros-and-cons#reviews) Users experience significant **email management issues** with Gmelius, including slow loading times and ineffective search functions. [(8 mentions)](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1633217&qs=pros-and-cons#reviews) Users find Gmelius lacking in **advanced mobile features** , making email management on the go challenging. [(8 mentions)](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1632705&qs=pros-and-cons#reviews) Users experience **performance issues** with Gmelius, citing slow email loading times and inefficient bulk task management. [(6 mentions)](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1633373&qs=pros-and-cons#reviews) Users experience significant **email loading delays** with Gmelius, leading to frustration and inefficiency in email management. [(5 mentions)](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1633065&qs=pros-and-cons#reviews) Users find the **learning curve steep** , requiring additional training and guidance for effective software deployment. [(5 mentions)](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1634186&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Gmelius ##### 1. Ease of Use Users find Gmelius to be **extremely user-friendly** , streamlining their work processes and simplifying inbox management. [ See 22 mentions ](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1633798&qs=pros-and-cons#reviews) See Related User Reviews ![Fernando H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fernando H.") FH Fernando H. Mid-Market (51-1000 emp.) 5.0/5 "It is really useful to organize emails." What do you like about Gmelius? It is easy to use and helps us to see emails better. ![Hafiz M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hafiz M.") HM Hafiz M. Small-Business (50 or fewer emp.) 3.5/5 "Automation is the Future for Business" What do you like about Gmelius? help in the automation and making things easier in routine, especially the ease. ##### 2. Email Management Users love the **easy email assignment and note-taking** features of Gmelius, enhancing team communication and workflow. [ See 14 mentions ](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1633602&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "It has been a helpful tool" What do you like about Gmelius? Gmelius has been a great tool for me as the Technical Support Team Lead overseeing a developing team because it has made email correspondence and work ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Good app but extremely slow" What do you like about Gmelius? Gmelius has been great for coordinating emails with my executive assistant. I like how many features there are regarding automations and customization ##### 3. Collaboration Users value the **seamless collaboration** tools of Gmelius, enhancing organization and keeping teams aligned effortlessly. [ See 12 mentions ](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1634132&qs=pros-and-cons#reviews) See Related User Reviews ![Hasan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hasan J.") HJ Hasan J. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful and Easy-to-Use Tool for Email Management and Team Collaboration" What do you like about Gmelius? Gmelius stands out for its ease of use and seamless integration with Gmail and other tools. I particularly love how it transforms my inbox into a powe ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "It has been a helpful tool" What do you like about Gmelius? Gmelius has been a great tool for me as the Technical Support Team Lead overseeing a developing team because it has made email correspondence and work ##### 4. Team Collaboration Users appreciate the **robust team collaboration features** of Gmelius, simplifying email management and enhancing communication. [ See 12 mentions ](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1634266&qs=pros-and-cons#reviews) See Related User Reviews ![Hasan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hasan J.") HJ Hasan J. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful and Easy-to-Use Tool for Email Management and Team Collaboration" What do you like about Gmelius? Gmelius stands out for its ease of use and seamless integration with Gmail and other tools. I particularly love how it transforms my inbox into a powe ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "It has been a helpful tool" What do you like about Gmelius? Gmelius has been a great tool for me as the Technical Support Team Lead overseeing a developing team because it has made email correspondence and work ##### 5. Communication Users appreciate the **robust team collaboration features** of Gmelius, enhancing email management and streamlining communication. [ See 11 mentions ](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1633015&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "It has been a helpful tool" What do you like about Gmelius? Gmelius has been a great tool for me as the Technical Support Team Lead overseeing a developing team because it has made email correspondence and work ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.0/5 "Warm" What do you like about Gmelius? Sharing labels, marking an email's status, and chatting or messaging re a specific email and sharing a draft, Janean view within within Gmail. Gmelius ### 5 Cons or Disadvantages of Gmelius ##### 1. Email Management Issues Users experience significant **email management issues** with Gmelius, including slow loading times and ineffective search functions. [ See 8 mentions ](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1633217&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Good app but extremely slow" What do you dislike about Gmelius? Gmelius can be extremely slow to load emails. Like, we're talking 10+ seconds to load an email within the Gmail app. That's quite unacceptable. I also ![Adeel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adeel K.") AK Adeel K. Small-Business (50 or fewer emp.) 5.0/5 "Simple and effective way to delegate work" What do you dislike about Gmelius? Work needs to be done to search old emails more effectively. Filters like To: From: Date: should be added. Sometimes, old unassigned emails pop up out ##### 2. Missing Features Users find Gmelius lacking in **advanced mobile features** , making email management on the go challenging. [ See 8 mentions ](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1632705&qs=pros-and-cons#reviews) See Related User Reviews ![Hasan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hasan J.") HJ Hasan J. Small-Business (50 or fewer emp.) 5.0/5 "A Powerful and Easy-to-Use Tool for Email Management and Team Collaboration" What do you dislike about Gmelius? While Gmelius is fantastic overall, the mobile app could use some improvements. It lacks some of the advanced features available on the desktop versio ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 3.0/5 "Warm" What do you dislike about Gmelius? No ability to share google contacts or import them. iOS app performs poorly and clearly has bugs. No desktop app (osx). No ability to export a selecti ##### 3. Performance Issues Users experience **performance issues** with Gmelius, citing slow email loading times and inefficient bulk task management. [ See 6 mentions ](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1633373&qs=pros-and-cons#reviews) See Related User Reviews ![Hafiz M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hafiz M.") HM Hafiz M. Small-Business (50 or fewer emp.) 3.5/5 "Automation is the Future for Business" What do you dislike about Gmelius? It can take time when doing bulk tasks and slow. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "It has been a helpful tool" What do you dislike about Gmelius? It could be improved in a couple of areas. For example, the mobile app feels a little more constrained than the desktop version, which makes task mana ##### 4. Email Issues Users experience significant **email loading delays** with Gmelius, leading to frustration and inefficiency in email management. [ See 5 mentions ](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1633065&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.0/5 "Good app but extremely slow" What do you dislike about Gmelius? Gmelius can be extremely slow to load emails. Like, we're talking 10+ seconds to load an email within the Gmail app. That's quite unacceptable. I also ![Adeel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adeel K.") AK Adeel K. Small-Business (50 or fewer emp.) 5.0/5 "Simple and effective way to delegate work" What do you dislike about Gmelius? Work needs to be done to search old emails more effectively. Filters like To: From: Date: should be added. Sometimes, old unassigned emails pop up out ##### 5. Learning Curve Users find the **learning curve steep** , requiring additional training and guidance for effective software deployment. [ See 5 mentions ](https://www.g2.com/products/gmelius/reviews?filters%5Bsentiment_snippet%5D=1634186&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 5.0/5 "It has been a helpful tool" What do you dislike about Gmelius? It could be improved in a couple of areas. For example, the mobile app feels a little more constrained than the desktop version, which makes task mana ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "working as expected" What do you dislike about Gmelius? feels like there's not many possibilities, maybe I don't know enough about the system ## Top-Rated Alternatives [ ![Drag](https://images.g2crowd.com/uploads/product/hd_favicon/b21e2ef17aba33fb2a566288f8eca7c0/drag.svg "Drag") Drag 4.5/5(261) ](https://www.g2.com/products/drag/reviews) [ ![Hiver in Gmail](https://images.g2crowd.com/uploads/product/hd_favicon/8c69adc63f75a8bf2fccd3ff0884f94f/hiver-in-gmail.svg "Hiver in Gmail") Hiver in Gmail 4.6/5(1,283) ](https://www.g2.com/products/hiver-in-gmail/reviews) [ ![Front](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ View All Alternatives ](https://www.g2.com/products/gmelius/competitors/alternatives) JG Jake G. Small-Business (50 or fewer emp.) 8/9/2023 "Not Super User-Friendly" 1/5 What do you like best about Gmelius? Gmelius seems like it would a beneficial system for organizing emails and tasks for certain business models. At first, it was a little confusing, but the more I used it, the more I got used to it. Review collected by and hosted on G2.com. What do you dislike about Gmelius? In general, Gmelius doesn't work well for what I do. For our system, it's always easier to just forward me the email if it's high priority. I wish certain things were more clear in gmelius than they are. Overall, I was not a fan, but some other people I'm sure enjoy it. Review collected by and hosted on G2.com. What problems is Gmelius solving and how is that benefiting you? Initially I thought Gmelius would work well because the organization of emails was getting out of hand. Once it was introduced, it helped prioritize certain emails and benefitted workflow. Review collected by and hosted on G2.com. Show More Response from Adeline Casagranda of Gmelius [Editedit](https://www.g2.com/survey_responses/gmelius-review-8440001/official_response/edit) Hi Jake, thank you for your review! I'd be happy to help to find a way to make things more straightforward for you and your team. Please reach out to support@gmelius.com for us to understand your needs and how we can answer them better. Cheers :) Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Aldo V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aldo V.") AV Aldo V. Maintenance dispatcher Mid-Market (51-1000 emp.) 2/28/2023 "Best experience of organization with Gmelius" 5/5 What do you like best about Gmelius? Every people can assign jobs for himself or to other people, is very easy to use and we can do a follow-up in every email, i have never tried another competitors but i think is a good software Review collected by and hosted on G2.com. What do you dislike about Gmelius? I dislike from gmelious the part of showing aged emails and i think we need to know how to set up better the software in every computer and on the master email from the company Review collected by and hosted on G2.com. What problems is Gmelius solving and how is that benefiting you? we can do a follow up in every email and tag a person that will be assigned to a email in especific. That person will be in charge of the email and it will be responsible to answer if is necessary Review collected by and hosted on G2.com. Show More Response from Adeline Casagranda of Gmelius [Editedit](https://www.g2.com/survey_responses/gmelius-review-7776006/official_response/edit) ​Hi Aldo,  Thank you for your comment! Our team will be happy to answer any questions or inquiries you may have. Please send an email to support@gmelius.com and we will get back to you shortly! Best regards, 6/2/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Charles L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charles L.") CL Charles L. Small-Business (50 or fewer emp.) 6/2/2023 "Great Tool. Great Features. Great Price. Gmelius Has Really Improved the Way We Work." 5/5 What do you like best about Gmelius? Gmelius has been extremely helpful for us in managing our project intake from clients. It was straightforward to work into our existing workflow and has made all of our lives easier. The included features are all useful, and they continue to add new features regularly to our current subscription, making our lives EVEN EASIER. It fills a hole in our process perfectly! Review collected by and hosted on G2.com. What do you dislike about Gmelius? The meeting scheduler tool isn't as intuitive as I'd like, it is a very good bonus feature that replaced calendly for us, but it wasn't the most user-friendly. Unfortunately, it also relies on a browser plugin, which limits the installation. Review collected by and hosted on G2.com. What problems is Gmelius solving and how is that benefiting you? We do a lot of intake from clients via email. The Gmelius shared inbox feature has made it very easy for us to keep track of emails and disseminate them to the team to address. When you are getting a lot of emails with client requests, things tend to fall through the cracks pretty easily, but with Gmelius, that no longer happens. Additionally, the ability for us to have a direct link to an email makes referencing the emails so much easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 6/2/2023 "Great software for teams that already use gmail" 4.5/5 What do you like best about Gmelius? I like that we can share conversations without having to endlessly forward emails. Our customers love that they just email one email address and they magically get a response from the right person in the right department because we can assign responding to the email to the right person. Review collected by and hosted on G2.com. What do you dislike about Gmelius? I wish that you could assign multiple people to an email. I wish you could seperate an email into duplicate tickets - for example sometimes a customer sends one email but needs responses from various people and we can do that we just can't assign it to various people. I would like to upgrade to be able to filter by tag, but it's twice the price from the low to medium tier plan. Review collected by and hosted on G2.com. What problems is Gmelius solving and how is that benefiting you? This is helping us manage our inbox. Prior to having the software we were getting hundreds of emails being sent to various email addresses which was causing our company tonight actually respond to emails with the diligence that we would like to. We had endless amounts of forwarding emails Review collected by and hosted on G2.com. Show More Response from Adeline Casagranda of Gmelius [Editedit](https://www.g2.com/survey_responses/gmelius-review-8172137/official_response/edit) Hey, Thanks a lot for your review and your suggestion to improve our product! :) I wanted to let you know that you can now filter by tags (Custom views) under our new lower tier, the Flex plan. From 15$ to 149$ for your entire team of up to 10 users, depending on the monthly conversations you share. I let you check it out. [See how Gmelius improved](https://gmelius.com/pricing) Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Small-Business (50 or fewer emp.) 6/2/2023 "Organization solution where it should have been from the start!" 5/5 What do you like best about Gmelius? Gmelius bridges the gap between having to guess where a support ticket needs to go or the required department and it falling through the cracks where no one sees it. By allowing management to assign certain members emails that come in through our general support time through Gmelius, almost nothing has been missed because each department gets its task exclusively assigned to them. Review collected by and hosted on G2.com. What do you dislike about Gmelius? It was a bit of a learning curve off the bat and we needed to host a meeting to explain its function to non-tech users, but with use of their guides and IT's know-how we were able to deploy it near immediately after that meeting. Review collected by and hosted on G2.com. What problems is Gmelius solving and how is that benefiting you? It does what it told us it could do right off the bat and that's what we wanted. The video explaining it allowed us to figure it out immediately and it did exactly what it advertised which is what we needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ellie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ellie B.") EB Ellie B. Enterprise (\> 1000 emp.) 3/7/2023 "Helpful product that makes my day to day much faster and easier!" 4.5/5 What do you like best about Gmelius? I use Gmelius every day! Gmelius automation, templates, and campaigns have helped me increase my contacts with clients and prospects. The templates are easy to build and integrate perfectly with my Google suite and Gmail. It's a great tool to send mass merged emails through gmail. A feature I absolutely love. I can also integrate this tool with my Trello Boards for easy project management. The product saves me time, and energy, and leads to increased results! Review collected by and hosted on G2.com. What do you dislike about Gmelius? How do you pronounce the name? Honestly, this has been a great addition to my, and my whole team's technology toolkit to help us get better results. I advocate for everyone to try and use this product. Review collected by and hosted on G2.com. What problems is Gmelius solving and how is that benefiting you? Most of my work requires personalized individual communications, Gmelius Templates integrated with Gmail help me create communication faster and more efficiently based on the status of a prospect and where they are in our communication sequence. It also allows me to send campaign style emails when necessary to large audiences, again saving me time. The integration leads to more contacts, more contacts leads to more yeilds. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ariana F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ariana F.") AF Ariana F. Small-Business (50 or fewer emp.) 8/25/2023 "Gmelius saves out company email organization" 5/5 What do you like best about Gmelius? The ease of use, and the ability to tag people and collaborate in the emails inside of a workspace has been making our daily flow much easier. Review collected by and hosted on G2.com. What do you dislike about Gmelius? I don't love the look, sometimes it feels a little overwhelming and confusing. Review collected by and hosted on G2.com. What problems is Gmelius solving and how is that benefiting you? We are able to collaborate in the email flow and see each other's response so one can take over or help when other is absent. Review collected by and hosted on G2.com. Show More Response from Adeline Casagranda of Gmelius [Editedit](https://www.g2.com/survey_responses/gmelius-review-8525062/official_response/edit) Hi Ariana, Thank you for your feedback. We'd love to know more about why you find Gmelius overwhelming and confusing, please feel free to send us an email to support@gmelius.com Cheers! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller PK Perry K. Owner, Creative Director Small-Business (50 or fewer emp.) 8/18/2023 "Actually makes email collaborative" 5/5 What do you like best about Gmelius? It's helping keep me sane as a very busy business owner, and helping me let go and delegate to my assistant. Review collected by and hosted on G2.com. What do you dislike about Gmelius? I find the tagging vs delegating system a little on the confusing side. Review collected by and hosted on G2.com. What problems is Gmelius solving and how is that benefiting you? I needed a way to keep most of my work emails eyes-only and delegate specific ones to my assistant without her seeing each new thing to come in. Gmelius does this. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") EN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 6/2/2023 "Good Value for Small Teams with Small Volume" 4/5 What do you like best about Gmelius? The most obvious benefit is the ability for seamless integration with Google Workspaces as a ticketing management system. It is a logical extension of how most organizations already utilize their shared mailboxes to assign and track support for internal and external needs, all without setting up an additional platform such as ZenDesk. Review collected by and hosted on G2.com. What do you dislike about Gmelius? It is difficult to justify the monthly subscription cost per license/user unless your team and volume of support tickets is low enough to allow usage of the Gmelius FLEX plan that allows up to 10 users for a flat fee. Review collected by and hosted on G2.com. What problems is Gmelius solving and how is that benefiting you? Our nonprofit organization is all volunteer-run, including our IT department. Gmelius is a necessary tool to support and track Help Desk tickets, providing for much less back and forth emails or Slack messaging when the IT team is trying to figure out who to assign the task to. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Tim T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim T.") TT Tim T. CEO at InOut Labs - Drug and Alcohol Testing | DOT Compliance | DNA Testing | Clinical Lab Testing Small-Business (50 or fewer emp.) 11/11/2019 "Shared email templates, Shared In Boxes, Campaigns, Trickle sequences and more." 5/5 What do you like best about Gmelius? I like the fact that so many features are built in to one app. Features are well thought-out and new ones are always being added. Somehow Gmelius does not feel cluttered or bloated though. It works the way I work. Review collected by and hosted on G2.com. What do you dislike about Gmelius? I do like the Shared Labels feature but am unable to use it. We have many nested folders and if we were to share them, it would mean a lot of set up. For example, we have a Label named Clients, and each client has its own subfolder. As we add a new client subfolder I would like it to be automatically added, but it does not work that way. We found another solution that handles this for us for now. Update 2023: This has not changed, so we still do not use this feature. Something else that is frustrating is that you cannot edit a sequence by inserting a message somewhere in the middle. For example, if I have 5 messages queued to go out one every 3 days, and I want to insert a new message between the 2nd and 3rd, I cannot do that without rebuilding the sequence from scratch. Review collected by and hosted on G2.com. What problems is Gmelius solving and how is that benefiting you? Shared sales templates, shared customer service templates, new client onboarding sequences, shared In Boxes for customer service. Scheduled sending is nice for emails I write over the weekend, or in the evening that I can send later when I don't really want a response I have to deal with before the next work day. Update: Gmail allows scheduling emails without Gmelius, and I tend to use the native feature now. Review collected by and hosted on G2.com. Show More Response from Florian Bersier of Gmelius [Editedit](https://www.g2.com/survey_responses/gmelius-review-3632494/official_response/edit) Hello Tim, Thanks for the review and detailed feedback. You'll be glad to know that the automatic sharing of nested labels is currently being developed by our team and will be released early Spring 2023. Regarding the sequences, we offer a way to edit the emails at any stage meaning you don't need to swap them but a few improvements are also coming soon. [See how Gmelius improved](https://trello.com/c/v7JX0jBW/242-workspaces-automatically-share-sub-labels) 2/25/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ##### Categories on G2 [Workflow Management](https://www.g2.com/categories/workflow-management)[Help Desk](https://www.g2.com/categories/help-desk)[Shared Inbox](https://www.g2.com/categories/shared-inbox) [Workflow Management](https://www.g2.com/categories/workflow-management)[Help Desk](https://www.g2.com/categories/help-desk)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Email Management](https://www.g2.com/categories/email-management)[Google Workspace Communication Tools](https://www.g2.com/categories/google-workspace-communication-tools)[Project Management Tools](https://www.g2.com/categories/project-management-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What partner ecosystem platforms do AWS channel partners and ISVs actually use to drive recurring revenue and track partner-influenced opportunities?](https://www.g2.com/discussions/what-partner-ecosystem-platforms-do-aws-channel-partners-and-isvs-actually-use-to-drive-recurring-revenue-and-track-partner-influenced-opportunities)[Is Everlaw worth it for government public records management?](https://www.g2.com/discussions/is-everlaw-worth-it-for-government-public-records-management)[What consumer insights platforms are the most reliable for marketing and advertising teams at mid-market companies that need insights to move fast without enterprise data science infrastructure?](https://www.g2.com/discussions/what-consumer-insights-platforms-are-the-most-reliable-for-marketing-and-advertising-teams-at-mid-market-companies-that-need-insights-to-move-fast-without-enterprise-data-science-infrastructure%20) [What is the best payroll software for small businesses?](https://www.g2.com/discussions/what-is-the-best-payroll-software-for-small-businesses)[What are the best platforms for database anomaly detection?](https://www.g2.com/discussions/what-are-the-best-platforms-for-database-anomaly-detection)[Pros and Cons Details](https://www.g2.com/products/gmelius/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)