--- title: Gmelius Reviews meta_title: 'Gmelius Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 776 reviews by the users' company size, role or industry to find out how Gmelius works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 776 scale: '5' date_modified: '2026-08-09' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Gmelius Reviews **Vendor:** Gmelius SA **Category:** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) **Average Rating:** 4.4/5.0 **Total Reviews:** 776 ## About Gmelius Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace. ## Gmelius Pros & Cons **What users like:** - Users find Gmelius to be **extremely user-friendly** , streamlining their work processes and simplifying inbox management. (22 reviews) - Users love the **easy email assignment and note-taking** features of Gmelius, enhancing team communication and workflow. (14 reviews) - Users value the **seamless collaboration** tools of Gmelius, enhancing organization and keeping teams aligned effortlessly. (12 reviews) - Users appreciate the **robust team collaboration features** of Gmelius, simplifying email management and enhancing communication. (12 reviews) - Users appreciate the **robust team collaboration features** of Gmelius, enhancing email management and streamlining communication. (11 reviews) - Features (11 reviews) - Automation (9 reviews) - Conversations (9 reviews) - Efficiency (7 reviews) - Organization (7 reviews) **What users dislike:** - Users experience significant **email management issues** with Gmelius, including slow loading times and ineffective search functions. (8 reviews) - Users find Gmelius lacking in **advanced mobile features** , making email management on the go challenging. (8 reviews) - Users experience **performance issues** with Gmelius, citing slow email loading times and inefficient bulk task management. (6 reviews) - Users experience significant **email loading delays** with Gmelius, leading to frustration and inefficiency in email management. (5 reviews) - Users find the **learning curve steep** , requiring additional training and guidance for effective software deployment. (5 reviews) - Time Delays (5 reviews) - Inadequate Filtering (4 reviews) - Limited Features (4 reviews) - Slow Loading (4 reviews) - Steep Learning Curve (4 reviews) ## Gmelius Reviews ### 1. Gmelius is a useful tool which saves time **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Gmelius?** I find it really helpful being able to make notes in emails. I especially appreciate being able to tag colleagues in emails. I like its integration into Gmail, it works very well. **What do you dislike about Gmelius?** I think that Gmelius would be a little bit better if it were able to more successfully integrate into the rest of my non-Gmelius emails. Sometimes the board view glitches and doesn't show everything. **Recommendations to others considering Gmelius:** Gmelius is helpful as it allows your team to better understand what others in the team are doing. It saves times as two people will not miscommunicate and work on the same thing. This is because Gmelius allows you to easily assign yourself to any email which you receive, as long as it is going through Gmelius. This is extremely helpful as you avoid doubling up and doing more work than is necessary. I know that Gmelius is easy to use once the basics are learned and it a helpful tool which saves time every single day. **What problems is Gmelius solving and how is that benefiting you?** The problems which I am solving by using Gmelius are that now only one person will be working on a request in an email because we can clearly see they have assigned themselves to it. ### 2. Love the automation rules, ability to assign emails, and have a library of email templates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about Gmelius?** Email templates, ease of use, convenient **What do you dislike about Gmelius?** Sometimes you have to close emails multiple times for them to fully close **What problems is Gmelius solving and how is that benefiting you?** Efficiencies as email templates cut down drafting time ### 3. Great overall **Rating:** 2.5/5.0 stars **Reviewed by:** Bruce M. | Founder, Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Gmelius?** Detailed email tracking and seamless integration into Google Workspace makes it easy to get onboarded into the app. The project management aspect also makes it a breeze to assign emails to tasks and a very clear, organized way. **What do you dislike about Gmelius?** It's hard to set rules to automatically assign emails to tasks. No Paypal payment option. **What problems is Gmelius solving and how is that benefiting you?** Project management is becoming easier to assign directly from Gmail/Google Workspace **Official Response from Lina Yakunina:** > Hi Bruce, Thanks a lot for taking the time to review Gmelius and for your honest feedback. Here's an article that should help you set up rules https://help.gmelius.com/workflow-rules-slas. If any questions remain, please don't hesitate to send us an email at support@gmelius.com Best, Lina ### 4. very likely **Rating:** 5.0/5.0 stars **Reviewed by:** Delphine D. | control preparative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Gmelius?** easy to keep the team sychronized and connected,very easy to use. **What do you dislike about Gmelius?** some bugs occasionally,a little expensive **What problems is Gmelius solving and how is that benefiting you?** Gmelius can reduce email management issues and help team managers ### 5. Overall very happy with the product and how it integrates into my daily workflow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2021 **What do you like best about Gmelius?** how it integrates with gmail... very intuitive and native **What do you dislike about Gmelius?** - depending on how you setup your gmail account (e.g. working with labels, different inboxes, etc), the integration is better or worse - sometimes feels buggy, especially when tagging in gmelius (e.g. emails popping up twice in the inbox, time stamp incorrect) **What problems is Gmelius solving and how is that benefiting you?** primarily ticketing for inbound mails which are sent to a separate email address ### 6. Essential bussines tool **Rating:** 4.0/5.0 stars **Reviewed by:** Matías C. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gmelius?** Email Followup, tracking and automation workflow are the tool that I use the most **What do you dislike about Gmelius?** The android application is poor and bad... **What problems is Gmelius solving and how is that benefiting you?** Foillow up and tracking emails. ### 7. Helpful but can be confusing to navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Ana P. | Virtual Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gmelius?** The email alerts and smart notifications. **What do you dislike about Gmelius?** It is not easy to navigate. The replies/comments can be confusing to read. **What problems is Gmelius solving and how is that benefiting you?** Efficiency to remeber things at once ### 8. it is intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Gmelius?** Gmelius is intuitive and well-organized. **What do you dislike about Gmelius?** It can be a bit clunky, and some of the shapes are not entirely user-friendly. **What problems is Gmelius solving and how is that benefiting you?** We are trying to organize to-do lists and big projects together. ### 9. Simple user but very beneficial **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gmelius?** Keeps me on top of my email. The main feature I use is the reminder feature where it bounces emails back into your inbox if no action has been taken in a set number of days. Easy to set up easy to use **What do you dislike about Gmelius?** Nothing the way I use it. I should use more of it's features. **What problems is Gmelius solving and how is that benefiting you?** Client Management, Email management, task organization. ### 10. Would be a Great Email Productivity Tool (with a few quirks) .... but nope. Too many issues. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Gmelius?** Per-Recipient Email Tracking & Email Templates **What do you dislike about Gmelius?** Support Team has required follow-up on my end to actually get a resolution. Per-Recipient tracking has caused broken links to be sent to some of my clients before which is unacceptable. It is rare, but Gmelius Support has given me no answers as to why it happens nor do they respond to my requests to fix the broken links after they've already been sent. Nothing worse than sending a prospect an email and they click your link only to see an error code from Gmelius that states "FORBIDDEN" **What problems is Gmelius solving and how is that benefiting you?** Overall I've improved my prospect & sales prospect through Gmelius but my overall productivity and day-to-day communications with my clients is greatly improved just by knowing when they've opened a time-sensitive email, I can easily send templated emails out, etc. ### 11. would recommend gmelius! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Gmelius?** the ability to triage emails to other members of my team, especially when we need coverage because someone is out that day. also very helpful to be able to see who assigned emails to whom. **What do you dislike about Gmelius?** i wish the dropdown menu on the left-hand side wasn't as long. also just feels like an unnecessary use of space to have a shared menu and also a shared conversations menu if they completely overlap. **What problems is Gmelius solving and how is that benefiting you?** the ability to triage emails to other members of my team, especially when we need coverage because someone is out that day. also very helpful to be able to see who assigned emails to whom. ### 12. It has made assigning tasks and understanding priorities such a breeze; can't live without it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gmelius?** Being able to close and open emails. It helps tremendously with knowing when an issue is taken care of. **What do you dislike about Gmelius?** Using Gmelius has only been a positive for my team. I only wish it had a feature that allowed me to search up words or phrases that I've written in notes. **What problems is Gmelius solving and how is that benefiting you?** Knowing what is a priority and keeping my inbox clean. ### 13. Intuitive email sharing platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Gmelius?** The assignment of emails to other colleagues has been helpful and very easy to use. In addition, the ability to open and close emails makes it very clear to my team and me when an issue has been dealt with. **What do you dislike about Gmelius?** The formatting with the Gmail interface can be a little clunky sometimes. When writing emails while Gmelius is open, the text fields will expand rather than contract with the Gmelius tab open. **What problems is Gmelius solving and how is that benefiting you?** We have been able to share a centralized workspace among multiple employees while being cognizant of who is handling what without wasting too time contacting one another and focusing on th task at hand. ### 14. Works ok however there is a few issues. **Rating:** 3.5/5.0 stars **Reviewed by:** Hugh C. | Director / Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Gmelius?** The cards and moving items around and being able to see where employee workflow is sitting at the moment, being able to close jobs off once finished. It's more the visual appeal for me. **What do you dislike about Gmelius?** The biggest issue is as soon as you include other staff or members of the workflow it is very hard to follow updates, there are reminders and so forth but it's gets lost very quickly in the context of this. I feel we need more training on this aspect and pricing should be reflected accordingly. As in the basic subscription should allow these cards to show up as highlighted where there is an update or a change. **What problems is Gmelius solving and how is that benefiting you?** Being able to allocate work via emails and keep track of a job via each email and being able to keep track of issues and see which staff are allocated. Definitely been more able to assist in seeing the whole picture which is a concern of mine and I don't feel as snowed under. **Official Response from Lina Yakunina:** > Hi Hugh, Thank you for taking the time to review Gmelius. We appreciate your honesty. Please don't hesitate to reach out to us at support@gmelius.com. We'd love to make sure you have the right setup for your team and nothing gets lost. Best wishes, Lina ### 15. Great concept, finding lots of bugs though **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gmelius?** With such a large team working out of the same inbox it is an incredible business solution for multi-users **What do you dislike about Gmelius?** Lots of glitches such as inbox not reloading, unable to comment (sometimes) unable to assign emails to me (sometimes) **What problems is Gmelius solving and how is that benefiting you?** They are working diligently on fixing the bugs in my account - I have been a user for about 2 weeks. **Official Response from Lina Yakunina:** > Thank you so much for taking the time to review Gmelius. The glitches you have described shouldn't happen. Can I kindly ask you to reach out to our Support team (support@gmelius.com) to resolve them as soon as possible? Thank you, Lina ### 16. Gmelius is Organization **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Gmelius?** We started using Gmelius because another team in our organization was really impressed. Our usage is like theirs and so we thought we would give it a shot. Gmelius has really helped my team keep the shared inbox we use very well organized. **What do you dislike about Gmelius?** Gmelius uses the labeling system in Gmail. This is clever and it takes a bit to get used to. Similar to how Microsoft Outlook can have more than one inbox within their app, Gmelius has made it possible for us to do the same. Figuring out how we handle incoming emails is the trick. I think we are almost there. **Recommendations to others considering Gmelius:** Try it out. It won't hurt anything in a shared email. If you delete it, all the tags will be removed and it will be like Gmelius never existed. Gmelius has a lot of useful features though so I think the trial will be sufficient to prove itself to you. :) **What problems is Gmelius solving and how is that benefiting you?** Gmelius has allowed us to share emails between workers on the team. To paint a picture, Gmelius is like if you were to have all your emails from an inbox printed on cards, you could then dump those cards on a table and pass those cards out to people around the table, Gmelius does the same thing…only digitally, and better. The ability to comment about an email and assign emails to people on your team is great. Closing out completed emails is also a simple dropdown. Like I said organization is very helpful. **Official Response from Lina Yakunina:** > Hi there, Thank you so much for taking the time and reviewing Gmelius. It matters to us a lot! And if you need any help with the setup, we are just an email away. Best wishes, Lina ### 17. I would recommend Gmelius to my colleagues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Gmelius?** I like that: -you can create templates and use them in similar contexts, reducing the time of typing and thinking the accurate response -you can integrate it with multiple tools such as grammarly, trello, etc -you can share your tags with your co-workers, and they can cover you when you are OOO **What do you dislike about Gmelius?** when you search an email by a tagg, sometimes it fails. If you don't remember what was the actual last email with your client, not finding the last one may cause trouble. You'll need to search by email address to make sure. You need to follow multiple steps to share your taggs with your whole team. I would add as botton to select all the team members, and not have to add one by one. I would add an option to accept all the taggs my coworkers are sharing with me so I wouldn't receive an email or approval request everytime they do. **Recommendations to others considering Gmelius:** If you work with not native English speakers, gmelius really helps make sure your company's communication will be accurate. Templates are the best. Gmelius also helps to integrate your whole team tasks and emails. **What problems is Gmelius solving and how is that benefiting you?** Email templates really help me reduce the time I spend thinking of the accurate answer for my clients. I can be backed up by my coworkers when I am OOO. They can find all the emails by the taggs. ### 18. It is a very useful tool and helps to keep everyone in the loop about what is going on! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Gmelius?** Being able to assign colleagues emails so nothing gets lost in communication **What do you dislike about Gmelius?** I had trouble figuring out how to use it in the beginning **What problems is Gmelius solving and how is that benefiting you?** The biggest problem that is being solved is when internal people are OOO you have access to their communication with an external person and can continue their work for them with no delay. ### 19. Excellent for workflows in a team environment **Rating:** 4.0/5.0 stars **Reviewed by:** Michael M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Gmelius?** I like the ability to collaborate with other team members and effectively manage our support inbox. The App is great for staying connected while being away from your computer, in example, traveling or running errands... **What do you dislike about Gmelius?** The tracking feature can be a bit of an annoyance as it oftentimes duplicates the notification that your email was read. The notifications on my phone are not audible, as I did enjoy that feature with a previous collaborative inbox platform. Sometimes things can be a bit "cluttered" for me, but I am still trying to give this platform some time to learn and for me to adapt to it's features. **Recommendations to others considering Gmelius:** I've been a user of Hiver in the past in my organization until we recently switched to using Gmelius. Gmelius is unique and very simple to use and offers a bit more features over many competitors. I strongly believe that once the notifications can be more 'dialed in', this platform will definitely have the upper edge overall. **What problems is Gmelius solving and how is that benefiting you?** Our workflow within our team has improved. The ability to respond and maintain a paper trail allows all members to stay engaged and focused. ### 20. Organization made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Fennel R. | Dispatcher, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Gmelius?** It's fantastic for spreading out emails amongst our crew and making sure each person is held accountable for the emails they have in their dockets. It's easy to navigate as well. **What do you dislike about Gmelius?** I really wish that there would be notifications if an email is assigned to you other than on the sidebar. I'm not always aware of when something gets assigned over. **Recommendations to others considering Gmelius:** Don't be afraid to experiment and play around with settings **What problems is Gmelius solving and how is that benefiting you?** It's made the organization of our company emails way easier and clearer. Everything is easy to keep track of. Plus it keeps everyone accountable for the emails they send. ### 21. Very helpful to keep the team organized and productive! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Gmelius?** The ability to collaborate and explicitly finish tickets and emails so that there is no confusion on if something has been completed or not. **What do you dislike about Gmelius?** The interface on the screen can be a bit buggy and intrusive, but generally is not an issue. **What problems is Gmelius solving and how is that benefiting you?** Assigning and completing tickets and emails with no overlap. ### 22. Simple improvements needed. Very frustrating to use, but still dramatically better than nothing **Rating:** 2.5/5.0 stars **Reviewed by:** John S. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Gmelius?** Shared inbox saves a lot of time and confusion. It's pretty fast to assign messages to team members. Onboarding is good. Customer services are good. The pricing is fair. **What do you dislike about Gmelius?** Woefully slow to execute simple tasks. Want to close all messages? You have to do that one by one. There is no way of doing it in bulk. You can move all to pending or any other state, but not closed. This is really frustrating if you get a lot of emails that you don't have to respond to. What makes this even worse, is that it runs slowly even on a very powerful computer running high-speed internet on the latest version of chrome. You literally have to click on every single email, press a keyboard shortcut, wait 5 seconds for it to execute, hope their aren't any errors/bugs. You can't just drag and drop them either because it isn't reliable enough; sometimes it won't go through. They could fix all of this by adding a single menu option but haven't bothered. It's insanely frustrating. **Recommendations to others considering Gmelius:** It's probably the best shared inbox, but I wouldn't say it's good. I'd suggest it if you absolutely need a shared inbox, or if they fix the problems listed in this review. **What problems is Gmelius solving and how is that benefiting you?** Shared inboxes are a huge pain to manage. I would estimate this saves us two man-hours per person per week which is really good in terms of value for money. The downside is the frustration. **Official Response from Florian Bersier:** > Thanks for the review, John. To bulk-close conversations, select those in the list view and click on the close button, more details by clicking the link below. Regarding the slowness you're experiencing, please see: https://help.gmelius.com/common-troubleshooting-topics/gmail-slow Feel free to contact our support team for additional help. ### 23. It is a great tool to follow up tasks. **Rating:** 5.0/5.0 stars **Reviewed by:** Juliana C. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Gmelius?** It is quick and easy to follow up on my tasks. **What do you dislike about Gmelius?** The original date of the message (email) is updated to the date that you are mentioned on it. It can be confusing sometimes. **What problems is Gmelius solving and how is that benefiting you?** It is no longer necessary to send a lot of emails to my colleagues. It is now easy to keep the group updated. ### 24. 5 stars **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Gmelius?** assigning emails to shared inbox users and the ability to look at emails meant for others if necessary but the ability to skip over them as well **What do you dislike about Gmelius?** Too many emails I have to sift through regularly **What problems is Gmelius solving and how is that benefiting you?** Lots of missed communications are no longer being missed it has helped us so much ### 25. Good, not great **Rating:** 2.5/5.0 stars **Reviewed by:** Kate S. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Gmelius?** Folders make it easy to sort different template types. Super easy integration with Gmail makes the inserting of templates into emails very seamless. I like how easy it is to edit a templated once it's been inserted into a draft email in Gmail. I find the merge variables easy to use as well. **What do you dislike about Gmelius?** I wish it was easier to search for templates and share a unique hyperlink with teammates for easier collaboration. I find that it's not as easy as I'd like to be able to share URLs with teammates so that they can easily search/find/reference the template. **What problems is Gmelius solving and how is that benefiting you?** My team is using Gmelius to create and save templates so that we can quickly and efficiently send emails to a wide group of people.While Gmelius doesn't work as seamlessly as I'd prefer, I do still find that it saves me time. ### 26. Great for teams on the move **Rating:** 4.0/5.0 stars **Reviewed by:** Joe J. | operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2021 **What do you like best about Gmelius?** It's very easy to check-in and see what is going on when your not in the office with features like leaving notes on the email chain. They have created a very easy to use platform with many many features, we are only utilizing a small portion of it and have already seen massive improvements with in the team communications. Before we had issues with the right people answering emails because someone may of opened them with out telling anyone. Now its easy to assign people to the right email as well as the notes feature. That has been a game changer! With all of us running around all the time we miss each other in the office quite a bit. Now we can leave a not on the email. Where before it got lost in translation or we would leave a note on the desk and well we all know what happens to notes on desks... Also being able to switch from normal email view to boards has been so nice! I didn't know I needed that till I finally had it. We now have a way to organize all of the emails and have each person see exactly what they are in charge of right off the bat. **What do you dislike about Gmelius?** searching for emails that have been closed is hard unless you log in to the mail email account. That has been a pain point since we need to sometime see whats going on with a return that has been sent back. **What problems is Gmelius solving and how is that benefiting you?** we have all but eliminated the miss communication that would go on with being in different places than the rest of the team. We would always struggle with people knowing what they needed to do or more importantly where things were in the process. had the customer been helped? were they waiting for questions? you never really knew unless you were the one doing it. and being over the team that made it hard on me to drop in and see what we could fix. ### 27. Gmelius allows me to better manage the dozens of emails I receive daily. **Rating:** 4.0/5.0 stars **Reviewed by:** Fabio C. | Amministratore di condominio, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Gmelius?** The ability to catalog emails to be managed as kanban, add comments, and monitor openings is essential. Not to mention the use of automation and templates, which are always very useful. **What do you dislike about Gmelius?** The kanban part is not complete, therefore integration with Trello is currently mandatory. I hope that in the future it will be enhanced to allow me to also give up Trello. **What problems is Gmelius solving and how is that benefiting you?** With only the tools of Gmail, I couldn't catalog emails as well as the normal tasks of any project management tool. Today, without having to use other tools, I manage to get what I need. ### 28. Recommended with Minor Warnings **Rating:** 4.0/5.0 stars **Reviewed by:** Michael O. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Gmelius?** For anyone who's trying to manage a shared inbox on G Suite without third party software support, Gmelius is a huge upgrade. Our team was spending a lot of time trying to figure out how to coordinate who was responsible for answering what, and whether they had actually done so or not. Gmelius takes care of all of that for you and we're much better off than we were before. **What do you dislike about Gmelius?** My two issues with Gmelius are 1) it doesn't play super nice with my third party mail client; once I understood how Gmelius uses Gmail labels to determine what its UI does or doesn't show you I was able to get the workflow to do what I wanted (but understanding the labels was a trial and error process that isn't well documented) and 2) there isn't a way to filter the team inbox to view messages assigned to a specific team member; you can see what messages are your own, or what messages are not your own, but you cannot see messages for a particular coworker. **Recommendations to others considering Gmelius:** Make sure you're comfortable with Gmail's labeling system, and if you use a third-party email client make sure you understand how it uses and modifies Gmail labels. **What problems is Gmelius solving and how is that benefiting you?** Assigning messages is fast, easy, and there's no longer any confusion on who's responsible for what. I only wish we had picked up Gmelius sooner. **Official Response from Lina Yakunina:** > Hi Michael, Thank you for reviewing Gmelius. We appreciate your detailed response and your feedback has been shared with the Product team. I totally understand the need to see messages assigned to a specific team member within your shared inbox. Have you tried using the board view of a shared inbox, what do you think of it? A board view is designed to give you quick visibility over the entire shared inbox, where each teammate has their own column. It allows you to get a quick understanding of who is working on what. In case you need more information, check out this lesson at the Gmelius University: https://learn.gmelius.com/courses/take/kanban-boards/lessons/20119588-lesson-2-manage-your-shared-inbox-or-labels-as-kanban-boards You can also always reach out to us at support@gmelius.com I hope it helps. Kind regards, Lina ### 29. The most organized way for our team to communicate in long email threads **Rating:** 5.0/5.0 stars **Reviewed by:** Abigail C. | Content and Advertising Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Gmelius?** I love that it eliminates the number of forwarded emails. There are constant emails that we need insight on from one another, but replying within that same email thread makes things get lost in the shuffle. So having something to keep that more organized on a separate thread is so helpful and keeps the original email thread easy to follow. **What do you dislike about Gmelius?** There's truly nothing I can think of that I dislike. It's been really helpful for our team. But if we run into any issues in the future, we will definitely be vocal about that so it's helpful to you! **Recommendations to others considering Gmelius:** USE IT. Don't let it be something that you sign up for but don't actually use. I promise it will be so helpful in your communication across emails. **What problems is Gmelius solving and how is that benefiting you?** The biggest benefit is the organization. Within a company, it's common to receive an email that needs collaboration or insight from a colleague or superior. Gmelius makes it easy to tackle that, and helps eliminate the problem of emails getting lost. ### 30. Gmelius makes Emails and Follow-ups so much easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin K. | Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Gmelius?** Gmelius makes Gmail so much better! I love the sequence feature, which allows me to send follow-ups automatically, and I can set the conditions which need to be matched to do so. To keep up with follow-ups was my biggest pain before and thanks to Gmelius, it's now all gone! Also the templates which can contain placeholders make my work so much easier! Their support is friendly, fast, and always helpful! **What do you dislike about Gmelius?** I haven't found any, but I also don't use any team features. So I can't say anything about this part of Gmelius. **What problems is Gmelius solving and how is that benefiting you?** Gmelius helps me save my valuable time by creating emails faster and making follow-ups easier. ### 31. Know who opened your e-mails, get them back in your inbox if no reply, templates and more! Great! **Rating:** 4.5/5.0 stars **Reviewed by:** Koen D. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2020 **What do you like best about Gmelius?** The fact that I can get mails back into my inbox if somebody doesn't reply. Makes it a lot easier to keep track. Templates are awesome, makes my workflow way faster and the fact that I can share them with my colleagues is also very nice. I used to love the email tracker on the right hand side of my gmail, but since I use a CRM which also uses that right hand side I'm not able to have Gmelius open at all times, so I keep the dashboard open. All with all a good tool with a lot of functionalities. **What do you dislike about Gmelius?** The pricing, not because the tool itself is expensive, but owning a business and all tools you use and have are expensive all together. Some of the functionalities are behind a paywall and I just have the plus account so I'm not sure about all of the functionalities Gmelius has to offer. I also have the idea that some of the functions I had in the past are now not enabled for me anymore, so when longer using Gmelius you lose some of the perks you have (we we're there very early, so maybe it has something to do with that). **Recommendations to others considering Gmelius:** Try it out, you don't want to miss the tool so you will keep using it (forever?)! **What problems is Gmelius solving and how is that benefiting you?** Everything boomerang does, and even a little bit what my CRM should do. It's not really a CRM like Salesforce (for example), we use Copper CRM in addition to Gmelius now. ### 32. Great product for group mailboxes, collaboration, and organization. **Rating:** 4.5/5.0 stars **Reviewed by:** Eric H. | Accounting Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Gmelius?** I like the ability to comment to other users and assign emails. **What do you dislike about Gmelius?** The only thing I dislike is the inability to search by tag. **Recommendations to others considering Gmelius:** You'll be hard-pressed to find a better solution. **What problems is Gmelius solving and how is that benefiting you?** Gmelius makes organizing and automating email incredibly simple. It has definitely cut the amount of time I spend sorting through email in half. ### 33. The perfect tool for organising emails **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Gmelius?** Gmelius makes it easy to organise and assign emails to make it clear who should work on what. **What do you dislike about Gmelius?** It is slightly difficult to set up at first, but once done, is very straightforward. **What problems is Gmelius solving and how is that benefiting you?** Gmelius helps me to answer emails in a more efficient manner. ### 34. It's a great service and very user friendly! Sharing emails with my team has never been easier. **Rating:** 5.0/5.0 stars **Reviewed by:** Porsha P. | Owner/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2022 **What do you like best about Gmelius?** It's helpful to be able to assign emails to users right int he gmail app! **What do you dislike about Gmelius?** I haven't seen any downsides yet. It's been working great! **What problems is Gmelius solving and how is that benefiting you?** The problem of having a disorganized email box. Google groups was too confusing! ### 35. Still useful after over 2 years **Rating:** 4.5/5.0 stars **Reviewed by:** Stefan R. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2021 **What do you like best about Gmelius?** The features we use the most are the email scheduling and canned replies that are easy to pull up using just a keyboard shortcut. Today I've added a new team member with who I may also share emails. There are plenty of features we don't yet use but we do have plans to explore it some more. Oh yeah, the open tracking for email is also really useful. **What do you dislike about Gmelius?** There's nothing that comes to mind to be honest, some UI dialogues could be a bit better, but there's not enough that I need to call out specifically. **What problems is Gmelius solving and how is that benefiting you?** We primarily use it for our sales pipeline, fo example following up on a schedule, using canned replies to frequent questions and I hope in the future also to pass email messages from team member to team member. ### 36. Effective. Do what it say it will do. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Gmelius?** Flexible. I have a pretty extensive automated flow that I had in mind and it works perfectly **What do you dislike about Gmelius?** It's not their fault but sometimes some new addons that you want to have in your chrome, crash or make conflits. **What problems is Gmelius solving and how is that benefiting you?** Customer support and working functionality. ### 37. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Denis S. | Assistant Estimator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Gmelius?** Sequences shared inboxes, templates, and notes. Pulse, and email tracking. **What do you dislike about Gmelius?** Not being able to stop the sequences easily. **Recommendations to others considering Gmelius:** If you need email automation, increased efficiency, help you achieve greater productivity, START USING GMELIUS ASAP! **What problems is Gmelius solving and how is that benefiting you?** Increased sales team efficiency, and automated a lot of tasks. Organized sales process thus achieving better productivity. ### 38. Good tool for a team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Gmelius?** I like being able to tag each email to a user. Being able to leave notes to be shared, **What do you dislike about Gmelius?** I don't like that if we have to be many people using gmelius, in one mail the reaction time is slow. And it can lead to confusion. **Recommendations to others considering Gmelius:** It is a good element for a team of 5/6 people, to be able to carry a mail correctly. **What problems is Gmelius solving and how is that benefiting you?** In the team we work much better, more communication without being in the same place or time or place. ### 39. Good for the workplace **Rating:** 4.0/5.0 stars **Reviewed by:** Gemma M. | Customer Success Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Gmelius?** I like having transparency on what my team members are doing and that you can assign so easily to colleagus **What do you dislike about Gmelius?** I didn't like that it wasn't user-friendly at the beginning. but there are heaps of articles on it which made it easier. **What problems is Gmelius solving and how is that benefiting you?** Transparency and less 'forwarding' for our big team ### 40. Great for organization of inbox. Nice features and functions for my team. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about Gmelius?** I enjoy assigning emails to other members of my team with the function of still being able to monitor those assigned emails. Gmelius stands out in functionality. **What do you dislike about Gmelius?** I can't think of a dislike at the moment. **What problems is Gmelius solving and how is that benefiting you?** Quicker and easier responses. ### 41. Fab- can be slightly temperamental though **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2021 **What do you like best about Gmelius?** Assigning of tasks- helps us with being able to track how everyone is getting on and if people are actioning emails/tasks. Read tracking on emails- great to see if people are acting on emails or simply just ignoring. Template emails- makes it easier to ensure we are giving our customers the same information and service. **What do you dislike about Gmelius?** Read tracking isn't always accurate, which means it can be hard, to know whether or not to send another email or simply just wait. it also isn't accurate as it doesn't get who has opened the email right 7/10. **What problems is Gmelius solving and how is that benefiting you?** Task Management- it makes it easier to know when someone has a lot of work compared to if someone doesn't have as much. Makes job sharing easier. Sharing information with each other is also a lot easier. ### 42. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Gmelius?** I love that you are able to see who read and who did not read your emails. Great for keeping track! **What do you dislike about Gmelius?** So far, I can't think of anything I dislike! **What problems is Gmelius solving and how is that benefiting you?** None that I can think of. ### 43. Great tool with a lot of utility. There are some things to work on. **Rating:** 3.5/5.0 stars **Reviewed by:** Aaron C. | Financial Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2021 **What do you like best about Gmelius?** The templates are really neat and the new features like sequences could be really helpful down the road. **What do you dislike about Gmelius?** I can't stand the campaign feature which makes me add contacts via csv every time I want to run a campaign. There should be an easy way to add and subtract contacts easily but there isn't. You have to add a new csv file every time! **Recommendations to others considering Gmelius:** There may be other tools out there but this one is probably the most gsuite friendly of the bunch. **What problems is Gmelius solving and how is that benefiting you?** Templates make responding easier and the reminder button is great. I like the fact it tracks email opens as well. ### 44. Sharing is everything **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Gmelius?** Shared labels and shared tags, we can't no longer work without them. **What do you dislike about Gmelius?** Not everything is stored correctly when closing tickets. It would be useful also to filter tags. **What problems is Gmelius solving and how is that benefiting you?** We can have control of the inbox as a team ### 45. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Gmelius?** It integrates seamlessly between colleagues and Gmail **What do you dislike about Gmelius?** It logs out more than I'd like, but that's not an issue with the company but rather our domain **What problems is Gmelius solving and how is that benefiting you?** Helps our team collaborate so much easier through Gmail ### 46. Convenient tool for inbox sharing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about Gmelius?** Integration with Gmail, creating a shared inbox inside the email system we already use. Pretty straightforward to setup. **What do you dislike about Gmelius?** Speed is a bit slow, especially when using an email client, like Shift. On Chrome, there is a lag when opening emails, sharing. Tagging notes could be better, or at least more visually distinguishable (than a red dot). **What problems is Gmelius solving and how is that benefiting you?** Shared inbox with our team helps to avoid cross-over emails to customers. Also helps to share past emails. ### 47. An Interesting New Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Kimberlee S. | President & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Gmelius?** I love the Kanban function that integrates with my Gmail. I also like the ease with which I can incorporate emails and tasks into my boards. **What do you dislike about Gmelius?** The cost is too much for us as a non-profit to take advantage of having multiple users in the system so we are unable to utilize the collaboration components of Gmelius. **What problems is Gmelius solving and how is that benefiting you?** I most appreciate how all of my organizational tools are now all in one place. It is much simpler to keep myself on task and not have to switch between sites/apps when working. ### 48. Incredibly Useful Collaboration Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Pascale H. | Professional Recruiter and Talent Acquisition Coach, Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Gmelius?** I'm very impressed with Gmelius. The fact that I do not have to leave the Google Mail environment to use features to keep things organized and collaborate with team members is great. Gmelius Tags and Shared Labels that sync with Google's labels are the best, and I'm excited about the new Shared Drafts roll-out. I'm looking forward to seeing what else the platform will have to offer in the future! **What do you dislike about Gmelius?** Not having access to Shared Drafts was a challenge, but now this is a new feature in the tool! One other feature that would be helpful would be to filter or sort Gmelius Tags. **Recommendations to others considering Gmelius:** It will be helpful to have labels and tags very streamlined. **What problems is Gmelius solving and how is that benefiting you?** Email collaboration and organization. It's great being able to have more than one person to tackle a busy inbox. ### 49. It is very helpful in managing email and prioritizing work. Has made life quite easy! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Gmelius?** The assign emails feature is the best and it helps divide work load **What do you dislike about Gmelius?** It does not allow to search for the closed tasked assigned to one person **What problems is Gmelius solving and how is that benefiting you?** Assigning and dividing work load among the team members ### 50. Decent Shared Inbox **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Gmelius?** The notes and the board are the best features. I wanted a shared inbox that we could also communicate through and the ping system is very helpful. It doesn't eat emails like other programs I've tried which is pretty great. **What do you dislike about Gmelius?** I really want the archive button from Gmail back. Closing things is fine but the archive feature is better. I also don't like how things don't automatically show up in the shared column when they're sent directly to me. I'd rather they showed up in both inboxes. **Recommendations to others considering Gmelius:** I wish I could see attachment previews :))) **What problems is Gmelius solving and how is that benefiting you?** It's solving communication problems within the office. Everyone can talk to one another without having to physically hunt each other down which has been so helpful and time saving. **Official Response from Lina Yakunina:** > Hi there, Thanks a lot for reviewing Gmelius. It means a lot! For things sent directly to you to automatically show up in shared columns, you can try to create some Gmail filters, e.g. based on the domain name or if certain words are part of an email, and then automatically apply the right shared label. I hope it helps. Feel free to reach out to us if more help is needed. Kind regards, Lina ## Gmelius Discussions - [Gmelius helps me to share my work and connect my team!](https://www.g2.com/discussions/gmelius-helps-me-to-share-my-work-and-connect-my-team) - 1 comment, 2 upvotes - [How do I stop Gmelius collapsing Gmails left pane where it lists my folder?](https://www.g2.com/discussions/how-do-i-stop-gmelius-collapsing-gmails-left-pane-where-it-lists-my-folder-23bfe9ac-5f8d-4eff-8c89-c5f42a4d0ebc) - 1 comment, 1 upvote - [I don't have any questions right now.](https://www.g2.com/discussions/51785-i-don-t-have-any-questions-right-now) - 1 comment, 1 upvote - [Can we have multiple Admins on a free team plan?](https://www.g2.com/discussions/45701-can-we-have-multiple-admins-on-a-free-team-plan) - 1 comment, 1 upvote - [Is there a way to remover getting notifications about follow ups to emails I send?](https://www.g2.com/discussions/36817-is-there-a-way-to-remover-getting-notifications-about-follow-ups-to-emails-i-send) - 1 comment, 1 upvote - [View Gmelius pricing details and edition comparison](https://www.g2.com/products/gmelius/reviews?page=6&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+09%3A18%3A32+-0500&secure%5Bsession_id%5D=b12b0dde-ab23-47f7-8fb6-b1cd017e58be&secure%5Btoken%5D=d2b4be2aecb9f75daee8a64d9b6d0a0ddc459bb607fb2ba70309beae8ad9d8f7&format=llm_user) ## Gmelius Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Additional Functionality** - Deadline Management - Generative AI - Activity Dashboard - Project Planning - Capacity Management - Project Scheduling - Alerts/Notifications - Progress Tracking - Bar Chart - Project Tracking - API - Third-Party Integrations - Commenting/Notes - File Management - Customizable Templates - Document Storage - Customizable Fields - Dependency Tracking - Calendar Management - To-Do List - Drag & Drop - Task Scheduling - Milestone Tracking - Color Codes/Icons - Workflow Management - Assignment Management - Prioritization - Search/Filter - Reporting & Statistics - AI Copilot - Task Management - Project Workflow - Templates - Planning Tools - Timeline Management - Collaboration Tools - Real-Time Notifications - Status Tracking - Project Time Tracking - Task Progress Tracking - Multiple Projects - Access Controls/Permissions - Activity Tracking - @mentions - Resource Management **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Setup** - Activities - Flows - Notifications - Calendar Management - Business Process Automation **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Management** - Updates - Audit Trail - Integration **Analytics** - Trends - Performance Tracking - Email Tracking **Integrations** - Gmail Integration - Social Media Integration - Third-Party Integrations **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Time Management** - Unified Inbox - Email Automation - Snooze **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization - Generative AI **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Drag & Drop - Template Management - Approval Process Control - Customizable Dashboard - Rules-Based Workflow - Document Management - Monitoring - Progress Tracking - Workflow Configuration - Collaboration Tools - Commenting/Notes - Task Management - Forms Management - No-Code - Data Import/Export - Email Management - Customizable Reports - Access Controls/Permissions - Graphical Workflow Editor - Real-Time Data - API - Search/Filter - AI Copilot - Mobile Access - Customizable Fields - Activity Tracking - Compliance Tracking - Role-Based Permissions - Reporting/Analytics - Project Workflow - Activity Dashboard **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Video Chat **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Additional Functionality** - Whitelisting/Blacklisting - Customizable Fields - Signature Management - Shared Inboxes - Email Distribution - Prioritization - Customizable Forms - AI Copilot - Mobile App - Routing - Activity Dashboard - Collaboration Tools - Inbox Management - Queue Management - Drag & Drop - Contact Management - Email Marketing - Data Recovery - Archiving & Retention - Real-Time Monitoring - Autoresponders - Multiple User Accounts - API - Real-Time Analytics - Customer Segmentation - Search/Filter - Support Ticket Management - Canned Responses - Workflow Management - Reporting/Analytics - Chat/Messaging - Response Management - Email Templates - Email Monitoring - Campaign Management - Email Tracking - Access Controls/Permissions - Spam Blocker - Alerts/Notifications - Customizable Templates - Real-Time Reporting - Tagging - Campaign Analytics - Workflow Automation **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Gmelius Alternatives - [Drag](https://www.g2.com/products/drag/reviews) - 4.5/5.0 (254 reviews) - [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - 4.6/5.0 (1,251 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,451 reviews)