--- title: GLPI Reviews meta_title: 'GLPI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 42 reviews by the users' company size, role or industry to find out how GLPI works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 42 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # GLPI Reviews **Vendor:** TECLIB **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 42 ## About GLPI Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available ## GLPI Pros & Cons **What users like:** - Users find GLPI to be **easy to use** , making implementation and ticket management a simple process. (2 reviews) - Users appreciate the **comprehensive asset management features** of GLPI, which enhance their IT operations efficiently. (1 reviews) - Users value the **continuous improvement** of GLPI, appreciating its powerful features and versatile management capabilities. (1 reviews) - Users appreciate the **easy-to-use customer support** in GLPI, making case management clear and efficient. (1 reviews) - Users value the **dashboard customization** in GLPI, enabling efficient ticket management and personalized IT operations. (1 reviews) - Dashboard Usability (1 reviews) - Users value the **implementation ease** of GLPI, finding it straightforward and user-friendly for various organizational needs. (1 reviews) - Incident Management (1 reviews) - Users highlight the **seamless integrations** with various tools, enhancing the overall functionality of GLPI. (1 reviews) - Management (1 reviews) **What users dislike:** - Users find the **complex configuration** of GLPI makes maintenance challenging, despite the system's adaptability. (1 reviews) - Users note the **inadequate reporting** capabilities of GLPI, finding improvement necessary for better functionality. (1 reviews) ## GLPI Discussions - [Is GLPI free to use?](https://www.g2.com/discussions/is-glpi-free-to-use) - 1 comment, 1 upvote - [What is GLPI ticket?](https://www.g2.com/discussions/what-is-glpi-ticket) - 1 comment - [View GLPI pricing details and edition comparison](https://www.g2.com/products/glpi/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+10%3A59%3A25+-0500&secure%5Bsession_id%5D=5f427fa2-9cf8-49ce-9178-c267807325f1&secure%5Btoken%5D=611239bf4f90e769ca00c43a1c21cd8c4dec11efbb6810de5ae61958425989b5&format=llm_user) ## GLPI Features **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Generative AI** - AI Text Generation - AI Text Generation - Generative AI **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations - User Management - Support Ticket Management - Requisition Management - Inventory Management - Email Management - Maintenance Management - Workflow Management - Problem Management - Service Level Agreement (SLA) Management - Supplier Management - Procurement Management - Knowledge Base Management - Task Management - Change Management - Incident Management - Contract/License Management - Audit Management - Configuration Management **Additional Functionality** - Cost Tracking - Access Controls/Permissions - Prioritization - Customizable Fields - Data Import/Export - Asset Tracking - Customizable Branding - API - Alerts/Notifications - Reporting/Analytics - Barcode/Ticket Scanning - Monitoring - Customizable Forms - Compliance Tracking - Data Visualization - Audit Trail - AI Copilot - Self Service Portal - Customizable Reports ## Top GLPI Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,302 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,825 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews)