Highly customizable metadata panels allow us to store an extensive amount of information. The markup tool is excellent, as is the ability to create lightboxes and contact sheets to send to anyone regardless of organization. The sheer amount of customizability in terms of user & group permissions and assignments can be a bit overwhelming, but is a great feature to have. Really useful keyboard shortcuts and only showing the user the features they need in front of them help it to appear very user friendly, even though there are endless options if you dig deep enough.
Their support staff is very helpful and they seem to put a lot of work into their product. Feature requests are taken seriously and the product is gradually improving. Review collected by and hosted on G2.com.
It can run slowly at times, and throw errors, but the support team is helpful in diagnosing issues. Apparently they say they are upgrading the platform to HTML5 soon to make the system more quick & stable. Importing and exporting files requires the additional usage of the Aspera plugin, which isn't that bad in itself, but it requires many clicks, notifications and download managers, even to download a single contact sheet PDF. A drag & drop interface, or one that is a bit more intuitive, would make it much more user friendly.
The massive amount of customization is helpful but can get in its own way sometimes. For example, someone without permission to approve an image can ostensibly send it in a lightbox for someone else to approve, but lightboxes inherit permissions (though it's not explicitly stated anywhere); there is no way for the user to know that the recipient can't actually approve that image through the lightbox, even if the recipient has the proper permissions. Many "features" like this simply take time to get used to and a solid workflow is absolutely necessary to begin with before diving in. Review collected by and hosted on G2.com.
