Overall we’ve had a very positive experience with one or two minor teething issues which were resolved quickly. Our product has evolved over time and so there has been a lot of changes with the way we work with GAT - overall the product is robust and very adaptable. Other major benefits for us are:

- Real world test-execution (we no longer use device farms)

- Managing tests / test case management in one place

- Speeding up time we spend on QA internally (we use a mixing manual and automation tests)

- Very response and open customer support Review collected by and hosted on G2.com.

More influence on the product roadmap - there are features we want but understand they may be unique to us. Review collected by and hosted on G2.com.

I like how the PM team manages my test requests even those that are somewhat demanding in terms of timelines. They're fast to coordinate and execute tests regardless if it's a simple or complex request. Overall, I'd say that establishing strong customer relationships is what makes working with them such a delightful experience. Review collected by and hosted on G2.com.

I wish that we'd be able to test within challenging countries in the future (such as Iran, etc). Not GAT's fault since I think this is more of a limitation on the available payment systems on those countries.

There's also an opportunity in terms of the technology behind how JIRA bugs are managed, there's been a few instances where duplication errors happen during export Review collected by and hosted on G2.com.

GAT are super pro-active in their approach, Harriet has helped us immensely throughout the process and we have never had to wait longer than 48 hours for our test results. Review collected by and hosted on G2.com.

Sometimes we have duplicate bugs raised, but very rarely! Review collected by and hosted on G2.com.

Quick and accurate testing support. Remarkable service and support team. Review collected by and hosted on G2.com.

Nothing at all. Global App Testing goes out of their way to help tailor their support to your needs and to make the experience as easy as possible. Review collected by and hosted on G2.com.

We run all our exploratory tests via Global App Testing mainly to increase capacity from our internal teams and for the device/OS/network coverage we get from testing on real devices. The bug reports we get are consistent and are generally good quality - so our teams can debug relatively quickly. Test case execution turnaround time varies on iOS and Android apps but it’s generally between 30min-1hr - which is good as we have multiple testers execute the same test cases on a variety of devices. Review collected by and hosted on G2.com.

Nothing comes to mind immediately - we are happy with the product. Better user management if I had to pick something. Review collected by and hosted on G2.com.

- We’ve increased our test coverage which has allowed us to find bugs we couldn’t replicate with our engineering or QA teams.

- We sometimes launch exploratory tests over the weekend which saves us time. Review collected by and hosted on G2.com.

Overall a very positive experience and it fulfills the function we use it for. In an ideal world we’d like to spend more time doing analysis on the bugs to see trends. Review collected by and hosted on G2.com.

You can write tests in plain English

Easy to launch tests

Test cases return in 20-30min

Exploratory tests return over 24 hours - critical issues can be flagged up earlier

Detailed bug reports with videos and steps to reproduce Review collected by and hosted on G2.com.

Maintaining tests requires time

More integrations Review collected by and hosted on G2.com.

We’ve alternated through a few solutions and ended up sticking with Global App Testing. Overall we found the bug reports are consistent and detailed enough for us to quickly debug issues.

Speed of turnaround has impacted our release velocity. We saw the difference after 2 months Review collected by and hosted on G2.com.

Nothing off the top of my head, impressed by the product so far. Review collected by and hosted on G2.com.