--- title: Global App Testing Reviews meta\_title: 'Global App Testing Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 66 reviews by the users' company size, role or industry to find out how Global App Testing works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 66 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### Global App Testing Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **responsive and knowledgeable customer support** of Global App Testing, enhancing collaboration and overall satisfaction. [(15 mentions)](https://www.g2.com/products/global-app-testing/reviews?filters%5Bsentiment_snippet%5D=1654554&qs=pros-and-cons#reviews) Users value the **ease of use** of Global App Testing, appreciating its quick setup and responsive support throughout the process. [(15 mentions)](https://www.g2.com/products/global-app-testing/reviews?filters%5Bsentiment_snippet%5D=1654458&qs=pros-and-cons#reviews) Users value the **responsive and flexible team** at Global App Testing, enhancing their testing processes and support. [(15 mentions)](https://www.g2.com/products/global-app-testing/reviews?filters%5Bsentiment_snippet%5D=1654629&qs=pros-and-cons#reviews) Users value the **speed and efficiency** of Global App Testing, facilitating streamlined QA processes and timely results. [(9 mentions)](https://www.g2.com/products/global-app-testing/reviews?filters%5Bsentiment_snippet%5D=1653524&qs=pros-and-cons#reviews) Users value the **speedy results** from Global App Testing, noting fast, detailed feedback for their testing needs. [(8 mentions)](https://www.g2.com/products/global-app-testing/reviews?filters%5Bsentiment_snippet%5D=1654929&qs=pros-and-cons#reviews) Users experience **bug issues** , with unreproducible defects and inconsistent quality feedback, leading to frustration and dissatisfaction. [(8 mentions)](https://www.g2.com/products/global-app-testing/reviews?filters%5Bsentiment_snippet%5D=1653837&qs=pros-and-cons#reviews) Users experience **testing difficulties** due to slower communication and inconsistencies in feedback from crowd source testers. [(8 mentions)](https://www.g2.com/products/global-app-testing/reviews?filters%5Bsentiment_snippet%5D=1654772&qs=pros-and-cons#reviews) Users experience **inconsistent quality and unresolved software bugs** that hinder effective project management and timely delivery. [(6 mentions)](https://www.g2.com/products/global-app-testing/reviews?filters%5Bsentiment_snippet%5D=1654907&qs=pros-and-cons#reviews) Users find Global App Testing to be **expensive** , which can impact the overall value and flexibility of their services. [(4 mentions)](https://www.g2.com/products/global-app-testing/reviews?filters%5Bsentiment_snippet%5D=1654762&qs=pros-and-cons#reviews) Users often face **technical issues** due to inconsistent testing results and overpromised capabilities compared to the delivered services. [(4 mentions)](https://www.g2.com/products/global-app-testing/reviews?filters%5Bsentiment_snippet%5D=1654546&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Global App Testing ##### 1. Customer Support Users value the **responsive and knowledgeable customer support** of Global App Testing, enhancing collaboration and overall satisfaction. [ See 15 mentions ](https://www.g2.com/products/global-app-testing/reviews?filters%5Bsentiment_snippet%5D=1654554&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Professional and Honest" What do you like about Global App Testing? consistently go the extra mile. They’ve taken the time to truly understand our business and are clearly invested in our growth. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Incredibly Helpful Team and Efficient Testing with Speedy, Detailed Feedback" What do you like about Global App Testing? The team at GAT have been incredibly helpful in devising plans that meets our testing requirements across a range of functional and non-functional cas ##### 2. Ease of Use Users value the **ease of use** of Global App Testing, appreciating its quick setup and responsive support throughout the process. [ See 15 mentions ](https://www.g2.com/products/global-app-testing/reviews?filters%5Bsentiment_snippet%5D=1654458&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Incredibly Helpful Team and Efficient Testing with Speedy, Detailed Feedback" What do you like about Global App Testing? The team at GAT have been incredibly helpful in devising plans that meets our testing requirements across a range of functional and non-functional cas ![Maryna S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maryna S.") MS Maryna S. Mid-Market (51-1000 emp.) 5.0/5 "Fast and Efficient Regression Testing Support" What do you like about Global App Testing? Global App Testing has been a strong addition to our QA process, especially for release certification of our mobile applications. The ability to quick ##### 3. Helpful Users value the **responsive and flexible team** at Global App Testing, enhancing their testing processes and support. [ See 15 mentions ](https://www.g2.com/products/global-app-testing/reviews?filters%5Bsentiment_snippet%5D=1654629&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Professional and Honest" What do you like about Global App Testing? consistently go the extra mile. They’ve taken the time to truly understand our business and are clearly invested in our growth. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Incredibly Helpful Team and Efficient Testing with Speedy, Detailed Feedback" What do you like about Global App Testing? The team at GAT have been incredibly helpful in devising plans that meets our testing requirements across a range of functional and non-functional cas ##### 4. Efficiency Users value the **speed and efficiency** of Global App Testing, facilitating streamlined QA processes and timely results. [ See 9 mentions ](https://www.g2.com/products/global-app-testing/reviews?filters%5Bsentiment_snippet%5D=1653524&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Incredibly Helpful Team and Efficient Testing with Speedy, Detailed Feedback" What do you like about Global App Testing? The team at GAT have been incredibly helpful in devising plans that meets our testing requirements across a range of functional and non-functional cas ![Maryna S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maryna S.") MS Maryna S. Mid-Market (51-1000 emp.) 5.0/5 "Fast and Efficient Regression Testing Support" What do you like about Global App Testing? Global App Testing has been a strong addition to our QA process, especially for release certification of our mobile applications. The ability to quick ##### 5. Speed Users value the **speedy results** from Global App Testing, noting fast, detailed feedback for their testing needs. [ See 8 mentions ](https://www.g2.com/products/global-app-testing/reviews?filters%5Bsentiment_snippet%5D=1654929&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Incredibly Helpful Team and Efficient Testing with Speedy, Detailed Feedback" What do you like about Global App Testing? The team at GAT have been incredibly helpful in devising plans that meets our testing requirements across a range of functional and non-functional cas ![Maryna S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maryna S.") MS Maryna S. Mid-Market (51-1000 emp.) 5.0/5 "Fast and Efficient Regression Testing Support" What do you like about Global App Testing? Global App Testing has been a strong addition to our QA process, especially for release certification of our mobile applications. The ability to quick ### 5 Cons or Disadvantages of Global App Testing ##### 1. Bug Issues Users experience **bug issues** , with unreproducible defects and inconsistent quality feedback, leading to frustration and dissatisfaction. [ See 8 mentions ](https://www.g2.com/products/global-app-testing/reviews?filters%5Bsentiment_snippet%5D=1653837&qs=pros-and-cons#reviews) See Related User Reviews ![Evgeny S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Evgeny S.") ES Evgeny S. Mid-Market (51-1000 emp.) 5.0/5 "Flexible, Fast, and Reliable Regression Testing" What do you dislike about Global App Testing? Occasionally, reported defects can't be reproduced internally due to changes in requirements or environment. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great experience working with Global App Testing - Fast and Great results" What do you dislike about Global App Testing? I think most companies that rely on freelancers have some issues with consistency/quality –having a project manager from GAP helped with this a lot bu ##### 2. Testing Difficulties Users experience **testing difficulties** due to slower communication and inconsistencies in feedback from crowd source testers. [ See 8 mentions ](https://www.g2.com/products/global-app-testing/reviews?filters%5Bsentiment_snippet%5D=1654772&qs=pros-and-cons#reviews) See Related User Reviews ![Mathew S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mathew S.") MS Mathew S. Mid-Market (51-1000 emp.) 5.0/5 "Exceptional Support and Accurate Results Streamline Our QA Process" What do you dislike about Global App Testing? The only minor downside with using GAT is that we do not have a direct line of communication to the crowd source testers, which can result slightly sl ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Small-Business (50 or fewer emp.) 4.5/5 "Effortless Test Run Creation and Results Viewing" What do you dislike about Global App Testing? Lack of the ability to edit an existing test run ##### 3. Software Bugs Users experience **inconsistent quality and unresolved software bugs** that hinder effective project management and timely delivery. [ See 6 mentions ](https://www.g2.com/products/global-app-testing/reviews?filters%5Bsentiment_snippet%5D=1654907&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great experience working with Global App Testing - Fast and Great results" What do you dislike about Global App Testing? I think most companies that rely on freelancers have some issues with consistency/quality –having a project manager from GAP helped with this a lot bu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 0.0/5 "not impressed" What do you dislike about Global App Testing? it doesn't seem like parts of the business talk to one another. i continue to get billed for services not rendered. the insights are not reproducible ##### 4. Expensive Users find Global App Testing to be **expensive** , which can impact the overall value and flexibility of their services. [ See 4 mentions ](https://www.g2.com/products/global-app-testing/reviews?filters%5Bsentiment_snippet%5D=1654762&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 5.0/5 "Professional and Honest" What do you dislike about Global App Testing? Not much to add: they aren’t the cheapest on the market, but you get what you pay for ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Efficient, Responsive, Transparent Team That Scales to Your Needs" What do you dislike about Global App Testing? Their approach to the pricing model can feel a bit rigid, and at times it misses the chance to be more customer-oriented. ##### 5. Technical Issues Users often face **technical issues** due to inconsistent testing results and overpromised capabilities compared to the delivered services. [ See 4 mentions ](https://www.g2.com/products/global-app-testing/reviews?filters%5Bsentiment_snippet%5D=1654546&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 2.5/5 "Good service with great potential but make sure they can really get the testers you need" What do you dislike about Global App Testing? They overpromised on their ability to enough testers with the conditions we described. They charged us too many credits for a round of testing which t ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 5.0/5 "Great experience working with Global App Testing - Fast and Great results" What do you dislike about Global App Testing? I think most companies that rely on freelancers have some issues with consistency/quality –having a project manager from GAP helped with this a lot bu ![Verified User in Sports](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sports") US Verified User in Sports Mid-Market (51-1000 emp.) 1/13/2026 "Effortless worldwide Testing with Fast and Detailed Results" 5/5 What do you like best about Global App Testing? It's very easy to use the app and request something to test. The results are delivered very quick and are very detailed. People arround the world can test so you can verify different internet connection and languages. Special mentioned to Abbie Sparks who always help us in everything we need. Review collected by and hosted on G2.com. What do you dislike about Global App Testing? Sometimes testing can go further that what you asked. That's good for the app but you may need to review results for something you didn't ask for. Review collected by and hosted on G2.com. What problems is Global App Testing solving and how is that benefiting you? Testing in general and the possibility to have worldwide people testing the app. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") GI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 1/21/2026 Guest users or non-business users of the software, not included in G2 scores. "Excellent coverage across devices and regions, identify real-world issues quickly and effectively" 5/5 What do you like best about Global App Testing? Global tester community provides excellent coverage across devices, platforms, and real-world scenarios, helping identify issues that might otherwise be missed. The platform is easy to use, reporting is clear and actionable, and communication throughout the process is smooth and responsive. Ralph and Andreea are always great and responsive with any questions. Review collected by and hosted on G2.com. What do you dislike about Global App Testing? Maybe more flexibility to generate test report and UI improvements on the dashboard when launching test request and highlight specs easily Review collected by and hosted on G2.com. What problems is Global App Testing solving and how is that benefiting you? Global App Testing has significantly improved our product quality and release confidence. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in E-Learning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in E-Learning") UE Verified User in E-Learning Mid-Market (51-1000 emp.) 10/31/2025 "Good service with great potential but make sure they can really get the testers you need" 2.5/5 What do you like best about Global App Testing? The people we have dealt with have been very knowledgeable and quite responsive and their web portal is good. The credit system works well. Their onboarding process was good. Review collected by and hosted on G2.com. What do you dislike about Global App Testing? They overpromised on their ability to enough testers with the conditions we described. They charged us too many credits for a round of testing which they refunded after we pointed it out. Review collected by and hosted on G2.com. What problems is Global App Testing solving and how is that benefiting you? testing a product that will be used by people around the world with poor network conditions Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Madhushika W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Madhushika W.") MW Madhushika W. QA Engineer Mid-Market (51-1000 emp.) 10/17/2025 Guest users or non-business users of the software, not included in G2 scores. "Great Test Result Sharing, but Slow Tester Availability in Ontario" 4/5 What do you like best about Global App Testing? Test results have been shared by the tester in the requested format. Review collected by and hosted on G2.com. What do you dislike about Global App Testing? finding a tester in Canada and ontario takes considerable amount of time Review collected by and hosted on G2.com. What problems is Global App Testing solving and how is that benefiting you? We needed to test some of the deposit flows in Canada, specifically in Ontario. Global App Testing helped us verify that the implemented features were functioning as expected in those regions. This ensured that there were no issues in the live environment and gave us confidence that the user experience was consistent and reliable. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") GM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 11/18/2025 "All-in-One Solution for Functional and Usability Testing" 5/5 What do you like best about Global App Testing? It's so diverse - like a one stop for all for functional and usability testing. The customer support is extensive and reliable with well trained CRs Review collected by and hosted on G2.com. What do you dislike about Global App Testing? Some of our testers are external and freelance B and often change from one test run to the next, they lack deep, contextual knowledge of our business Review collected by and hosted on G2.com. What problems is Global App Testing solving and how is that benefiting you? Data Security and Confidentiality Risks and sharing an application, especially one with highly sensitive data or unreleased, features potential data privacy and security concern. We have trust that this issue is being handled by the platform and that trust is conveyed to clients Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") IA Verified User in Accounting Small-Business (50 or fewer emp.) 1/9/2026 "Effortless Test Run Creation and Results Viewing" 4.5/5 What do you like best about Global App Testing? Convenience in creating test runs and viewing test results Review collected by and hosted on G2.com. What do you dislike about Global App Testing? Lack of the ability to edit an existing test run Review collected by and hosted on G2.com. What problems is Global App Testing solving and how is that benefiting you? Organization of work and grouping of the testing scope. Defect management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Broadcast Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Broadcast Media") AB Verified User in Broadcast Media Small-Business (50 or fewer emp.) 7/17/2024 "Thorough testing" 3.5/5 What do you like best about Global App Testing? GAT have provided good test management for our web and 7 other apps. Our business operates on a global scale and has a number of products and apps which requires thorough testing prior to release. GAT have the resources available globally across a number of devices which makes it easier to manage each test results effectively. Review collected by and hosted on G2.com. What do you dislike about Global App Testing? To run a test across all our apps across a number of test cases can be expensive with GAT's business model and the test can take a while to conduct if the testers are not available for that particular country. Also, because testers can be different each time a test is undertaken, they do not know your product as well. Review collected by and hosted on G2.com. What problems is Global App Testing solving and how is that benefiting you? They are solving our company's ability to offer our app on a global scale across a number of devices which we may not be supporting if we're not working with GAT. Review collected by and hosted on G2.com. Show More 7/4/2025 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Chandra Singh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chandra Singh B.") CB Chandra Singh B. Quality Assurance Architect Mid-Market (51-1000 emp.) 11/20/2025 Guest users or non-business users of the software, not included in G2 scores. "Versatile and User-Friendly Platform" 4/5 What do you like best about Global App Testing? It gives so many options available to use and the platform is easy and quick to learn. Review collected by and hosted on G2.com. What do you dislike about Global App Testing? Slowness and performance issues sometimes. Review collected by and hosted on G2.com. What problems is Global App Testing solving and how is that benefiting you? Testing applications in a better way in terms of checking compatibility, cross platform testing and user acceptance test. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 8/6/2025 "Testing made easy for our agency" 4.5/5 What do you like best about Global App Testing? Global App Testing is super easy to use for my web agency as we test and work to improve our products. The platform is easy to setup, customer services is always around to help, and we use it weekly to ensure things are looking good. Review collected by and hosted on G2.com. What do you dislike about Global App Testing? I have not found much to dislike about Global App Testing at this time. Review collected by and hosted on G2.com. What problems is Global App Testing solving and how is that benefiting you? We use it primarily for user testing on new releases to reduce the number of bugs that ship, accessibility testing, and understanding user behavior for research and iteration. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Translation and Localization](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Translation and Localization") UT Verified User in Translation and Localization Mid-Market (51-1000 emp.) 3/24/2025 "not impressed" 0/5 What do you like best about Global App Testing? nothing so far. i've yet to glean value from the product and platform and so far it has only been an administrative time suck. Review collected by and hosted on G2.com. What do you dislike about Global App Testing? it doesn't seem like parts of the business talk to one another. i continue to get billed for services not rendered. the insights are not reproducible and had my team spin out thinking there was a lot wrong with the product, turns out you all just sent us several high priority bugs that did not repro. we brought you on for growth insights and i've not received what i was promised. our project manager is not in the least bit apologetic for consistent mistakes. the pace at which things are delivered is not up to par with what a hyper growth startup needs. we are already looking for other services. Review collected by and hosted on G2.com. What problems is Global App Testing solving and how is that benefiting you? i was promised growth insights which i have not received. i've only received high priority functional bugs that my QA team could not reproduce. Review collected by and hosted on G2.com. Show More Response from Adam Stead of Global App Testing [Editedit](https://www.g2.com/survey_responses/global-app-testing-review-10527486/official_response/edit) Hello, thanks for the response and the feedback here! We don’t normally respond to reviews but this one does seem to make some specific claims and we think a response is warranted. For readers, the context on this case was a broad audit which was changed and narrowed significantly after the deal for the project had already been scoped and signed. We do try to accommodate this kind of change (and we know how important flexibility is to our service) but this late change led to a lack of detailed information about the types of blockers and bugs that the client was looking for. We believe this was the issue which led to results the client did not find useful. To this reviewer, as we say to all our clients, more detail about the kinds of issues you’re hoping to uncover always leads to better quality results, and we generally see a continuous improvement in our value to clients year on year as we establish a value grid for their long term strategic objectives in addition to deeper guidelines about individual test case target results. For what it’s worth, we still think that if you had preserved you would have found the value that has made our other clients advocates who reinvest in our services each year. Per the specific claims this reviewer makes: – We have reproduced 65% of the results in an initial retest – The average response time from our team was under 30 minutes – We do normally bill up-front so reminders to pay would have been automated and I know a satisfactory resolution has been found – We have reviewed the messages from the project manager and found them to be courteous and professional as always Obviously we really regret this case and it’s discouraging to see an angry customer. We’re reviewing the process which leads up to initial tests when a client has fast-changing priorities to make sure they get a set of results they perceive as useful first time around. Thanks for trying us and best of luck finding services which better suit your needs. 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