One of the trusted organization in aiding customer service domain withe their reliable and user-friendly software Review collected by and hosted on G2.com.

costing is a bit pricey for the product, apart from that they need improve on their product offering range as well Review collected by and hosted on G2.com.

I love how reps can engage with members easily. Review collected by and hosted on G2.com.

I wish more users had more abilities to view/edit their settings. Review collected by and hosted on G2.com.

The cobrowsing technolody is a difference maker for our service teams but we value the partnership we've made with Glia even more. Our success manager, Jorge, is always available when we need support and he understands our business goals. The engineers are great and quick to resolve issues. I love that our operators can flag engagements and the notes go straight to the engineers. This makes my job easier. Review collected by and hosted on G2.com.

We had to give up some functionality that is pretty standard for most contact centers (warm transfers, for example). That being said, Glia has always helped us find a solution to meet our top objectives including releasing new functionality for us. Review collected by and hosted on G2.com.

Salemove has been truly instrumental in selling our high dollar value products online. Engagement rings are a highly emotional and expensive purchase. Getting the customer to feel comfortable is a major component of completing the sale. Salemove let's us not only meet but anticipate customer needs is a seamless almost "magical" way as described by customers. We're able to efficiently cobrowse to help them craft the ideal engagement ring, cut down on browsing time, alleviate confusion and provide real help in real time. This kind of service often becomes the reason customers feel comfortable buying with us and choose us over competitors. Cobrowsing has been a great way to connect with consumers in a personalized way. Review collected by and hosted on G2.com.

Nothing at this time. SaleMove is a great tool for any B2B or B2C company. Review collected by and hosted on G2.com.

SaleMove allows clients to deliver an omnichannel support experience to their customers. An engagement that starts with a chat can seamlessly move to an audio or video call and back to a chat. The UI for both end customers & internal employees is simple, straight-forward and easy to use. The UI is also responsive and adapts to a variety of devices. When we adopted the tool, we saw an increase in employee motivation due to the ease of use and its useful features that allow our employees to engage & resolve conversations faster. Review collected by and hosted on G2.com.

SaleMove's in-suite reporting function can be improved, but they can easily integrate with your internal databases, so your internal analytics team can report out on the various metrics. Review collected by and hosted on G2.com.

SaleMove has provided us with the omni-channel solution that we have been searching for, allowing us to engage with our current customers and potential customers in ways that we never expected. After reviewing other co-browsing solutions from other vendors, the SaleMove solution stood out as the best in the industry. Review collected by and hosted on G2.com.

Nothing has stood out at this point in time. Review collected by and hosted on G2.com.

The ability to see, in real time, what the customer is looking at. Review collected by and hosted on G2.com.

Some of the reporting is kind of clunky. Review collected by and hosted on G2.com.