CT

Corey T.

Associate Director Customer Service

Mid-Market (51-1000 emp.)

10/4/2022

"Glia has has an excellent chat product and their support team has been awesome to work with!"

5/5

What do you like best about Glia?

Seamless integration with other support infrastruture and the ability to offer customers an alternate servicing method. Review collected by and hosted on G2.com.

What do you dislike about Glia?

That we waited so long to start using Glia. Review collected by and hosted on G2.com.

DB

Dani B.

EServices Manager

Small-Business (50 or fewer emp.)

9/8/2021

"A pleasure to work with!"

5/5

What do you like best about Glia?

The product itself is excellent. Easy to configure, incredibly user-friendly for agents, attractive and easy to use on the customer side, and great analytics and reporting. The customer service has been top of class. The folks at Glia are always more than happy to help and go out of their way to make instructions easy to follow, including creating customized videos (so simple, yet not something I see from other vendors). I would absolutely recommend working with Glia. Review collected by and hosted on G2.com.

What do you dislike about Glia?

There is really nothing that I would go so far as to say I dislike. Review collected by and hosted on G2.com.

What problems is Glia solving and how is that benefiting you?

We have upgraded our chat and SMS services with Glia as far as customer and agent experience go. We have streamlined both into one queue for agents to respond to, making for much more straightforward and smoother handling. We now also can integrate chat into other areas of our online presence easily, which our previous solution did not provide. Glia's real-time customization also allows us to go in and make changes to settings and verbiage quickly, as needed. The ability to co-browse with our virtual banking users is an invaluable tool we have wanted for years! Review collected by and hosted on G2.com.

JM

Jeff M.

Process Improvement Manager

Small-Business (50 or fewer emp.)

8/2/2021

"Glia has been the easiest implementation and the most rewarding since launch."

5/5

What do you like best about Glia?

The capabilities and the staff that supports it. Review collected by and hosted on G2.com.

What do you dislike about Glia?

That more companies are not like Glia!!!!! Review collected by and hosted on G2.com.

What problems is Glia solving and how is that benefiting you?

After we shut our doors for unforeseen circumstances, Glia allowed us to open up our windows. (super cheesy, I know). Glia reintroduced us to our members in the most innovative and efficient ways. We realized that instant gratification is not that hard. Getting our members the answers they need as quickly as they think of the question is incredible and Glia helped us come to that. Review collected by and hosted on G2.com.

AB

Verified User in Banking

Mid-Market (51-1000 emp.)

8/4/2021

"Adaptable, Dependable and Intuitive"

5/5

What do you like best about Glia?

User-friendly and improvement-driven. Very receptive to feedback Review collected by and hosted on G2.com.

What do you dislike about Glia?

Lack of breakdown in reporting; however, Glia is constantly working to make adjustments that best suit our business needs. One example is their extended reporting available in the business intelligence tool (insights) Review collected by and hosted on G2.com.

What problems is Glia solving and how is that benefiting you?

We are working through different features that suit a customer service-driven chat rather than sales-driven. We've seen implementations of the Live Coaching tool (LOVE IT), the ability to enable chats per operator instead of site-wide, and many more features.

We are currently working through reporting differences within Glia vs. what we need to have the ability to review in full detail. Workforce Management options are in the works to try and resolve this difference. Review collected by and hosted on G2.com.

AF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

8/11/2021

"Great product and great client success team"

5/5

What do you like best about Glia?

Glia was incredibly easy to implement and configure to meet our company's needs. The client success team we worked with really knew the ins and outs of their product and made implementation and launch a breeze. Also glia is always improving their product and offering new enhancements. One of the best vendors I have ever worked with in my 20+ years in the digital space. Review collected by and hosted on G2.com.

What do you dislike about Glia?

No downsides I can think of offhand. I wish they did offer some more branding options within the platform. Review collected by and hosted on G2.com.

AB

Verified User in Banking

Mid-Market (51-1000 emp.)

8/17/2021

"A quick and convenient way to provide customer service enhancing the overall customer experience."

5/5

What do you like best about Glia?

Intuitive, easy to use for our members and staff. It's convenient for those members that need to have a conversation with us but cannot be on the phone. It provides all of the functionality of calling into our call center in a more convenient package. The support that we get from the Glia team has been fantastic. Review collected by and hosted on G2.com.

What do you dislike about Glia?

We would like reviews from our customers to be intergratred to our net promoter score system. Review collected by and hosted on G2.com.

CH

Christopher H.

Manager of Sales, Business Development

Small-Business (50 or fewer emp.)

8/3/2021

"nice functionality for users and shoppers alike, however some gaps in reporting"

3.5/5

What do you like best about Glia?

ability to enhance shopping experience and provide an additional medium to connect with reps for assistance Review collected by and hosted on G2.com.

What do you dislike about Glia?

reporting is a bit clunky, and it's also very difficult to determine abandonment rates based on rep availability Review collected by and hosted on G2.com.

AB

Verified User in Banking

Mid-Market (51-1000 emp.)

8/2/2021

"The program is so easy to use and gives us great tools to help our members!"

5/5

What do you like best about Glia?

I like the Live Observation feature best. Review collected by and hosted on G2.com.

What do you dislike about Glia?

Not enough Business Rule examples for help Review collected by and hosted on G2.com.

AF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

8/20/2021

"Glia feedback"

5/5

What do you like best about Glia?

User friendly, easy to make changes or updates, great support team! Review collected by and hosted on G2.com.

What do you dislike about Glia?

Stats download to an Excel spreadsheet without being able to filter out data beforehand. This makes it tedious when just looking for wrap up code numbers, survey results, etc. Review collected by and hosted on G2.com.

UF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

8/10/2021

"The Glia product and Team delivers what it promises - seamless technology and white glove service!"

5/5

What do you like best about Glia?

The Glia Hub is so intuitive, resulting in a great employee experience and customer engagement. Review collected by and hosted on G2.com.

What do you dislike about Glia?

We have not found a thing we don't like. Review collected by and hosted on G2.com.