Have always had a great experiences working with various Glia team members. Everyone has been supportive and knowlegeable when we have questions. Review collected by and hosted on G2.com.

I don't really have any dislikes. I would like to be able to download PDF/Word versions of what is in the Support Portal. If we need to share information from the Portal with other departments, we have to copy and paste the content into a Word document or temporarily give someone from that department access to the Glia Hub/Support Portal. Review collected by and hosted on G2.com.

The best thing about Glia is how the GVA handles routine customer questions leaving agents available for more complex questions. We have had great experiences with the implementation teams and our Customer Success Managers. Review collected by and hosted on G2.com.

The only downside is my own expectations about the GVA. It would be helpful if it recognized key words to give responses but I understand why it isn't set up that way. I've learned the PUGG user goals are really helpful for more specific questions. Review collected by and hosted on G2.com.

Almost 0 down time. Great support from our csmw Review collected by and hosted on G2.com.

I can’t think of any improvements needed Review collected by and hosted on G2.com.

The simplicity of the use - across all platforms - is a major benefit. The support teams have been incredible, as well! Review collected by and hosted on G2.com.

There are certain things we would like to have within the system - mostly reporting - that we would like to have more granular. Review collected by and hosted on G2.com.

The advanced technology, easy of use, new and constant improvements, and the friendly interactions with the Glia employees! Review collected by and hosted on G2.com.

I can honestly say that there is nothing I dislike. Review collected by and hosted on G2.com.

The interface and its intuitive nature + its features and capabilities. Review collected by and hosted on G2.com.

Some settings I want to change require me to contact glia support. Review collected by and hosted on G2.com.

Innovation is top tier compared to other vendors out there. Review collected by and hosted on G2.com.

There are so many products and it is hard for me to keep up with what we have, and what we can upgrade for free or the cost if not. Review collected by and hosted on G2.com.

I like the community feel of Glia. Everyone is so welcoming and nice. Review collected by and hosted on G2.com.

I don’t have any dislikes at the moment. Review collected by and hosted on G2.com.

Using Glia has been a game-changer for our member service contact center. I remember when we first implemented it, the difference was immediate. Instead of our phone lines being constantly busy, Glia started deflecting calls to simple self-serve answers. This not only freed up our agents to handle more complex issues but also made our members happier with quicker resolutions Review collected by and hosted on G2.com.

While Glia offers very useful features, our credit union has faced a few challenges. The platform's self-serve options sometimes fail to address more complex member inquiries, leading to frustration. Additionally,integration with our existing systems was also more complicated than anticipated. Review collected by and hosted on G2.com.

What I love most about Glia is the exceptional personal customer service and their innovative approach. They consistently offer new products and tools that can completely transform our Customer Support team and how we interact with customers. Review collected by and hosted on G2.com.

I wish there were a more robust integration with our core system, like some of the other integrations we've seen. Review collected by and hosted on G2.com.