KH
Kimberly H.
Digitalt Enagement Manager
Mid-Market (51-1000 emp.)
"Glia and CommonWealth One"
4.5/5
What do you like best about Glia?

I enjoy the ease of use and the option to customize queues, business rules and teams. We easily implemented the Glia platform on our website in 2022 and added the call center in 2024. Customer support is always available and extremely helpful. Review collected by and hosted on G2.com.

What do you dislike about Glia?

Unable to change the status of operators Review collected by and hosted on G2.com.

CL
Courtney L.
Small-Business (50 or fewer emp.)
"Simple System That Meets All My Needs"
5/5
What do you like best about Glia?

The simplicity of the system. Love the reporting and the visual graphs. Review collected by and hosted on G2.com.

What do you dislike about Glia?

Nothing I can think of off hand. Very easy to use. Review collected by and hosted on G2.com.

SC
Sarah C.
Mid-Market (51-1000 emp.)
"Fantastic Products, Easy to Learn, and a Great Team!"
5/5
What do you like best about Glia?

Products are fantastic, easy to learn and the team is great! Review collected by and hosted on G2.com.

What do you dislike about Glia?

The staging environment can be clunky and can be challenging. Review collected by and hosted on G2.com.

Alejandra V.
AV
Alejandra V.
Virtual Center Director
Mid-Market (51-1000 emp.)
"Great Reporting Features, loving Glia"
4.5/5
What do you like best about Glia?

I really like the reports, it has been so easy to present results Review collected by and hosted on G2.com.

What do you dislike about Glia?

I really want to change the status of our agents when they forget to change. Review collected by and hosted on G2.com.

Paris W.
PW
Paris W.
VOICE Coordinator, VP
Mid-Market (51-1000 emp.)
"Great Experience with Live Transcribe, Heads Up, and User Interface"
5/5
What do you like best about Glia?

Live Transcribe, Heads Up, Interface, Our rep Josh D. Review collected by and hosted on G2.com.

What do you dislike about Glia?

nothing at this moment, everything is great right now Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"Glia provides not only intuitive and innovative products, but superb service."
5/5
What do you like best about Glia?

Along with providing a great product and smooth implementation process, Glia is an excellent partner. They don't sell you a product and leave you to it. Instead, they remain committed to your success long after implementation. Review collected by and hosted on G2.com.

What do you dislike about Glia?

There are a few, very small changes I would make to the platform's functionality, but overall Glia has exceeded our expectations. Review collected by and hosted on G2.com.

Verified User in Banking
AB
Verified User in Banking
Mid-Market (51-1000 emp.)
"It's a simple tool for calls and chats."
5/5
What do you like best about Glia?

The Call Center IVR feature works well for Direct Federal's simple needs. Review collected by and hosted on G2.com.

What do you dislike about Glia?

I wish I could create customized reports. I wish the Live IVR Call Center Operator review could better display Idle Time, vs Interaction Time, vs Wrap Time a little better. Review collected by and hosted on G2.com.

Kashonda L.
KL
Kashonda L.
Small-Business (50 or fewer emp.)
"How Impressed I am with GLIA"
5/5
What do you like best about Glia?

HOW technology continue to advance and how interactive it is Review collected by and hosted on G2.com.

What do you dislike about Glia?

nothing so far, I'm looking forward to voice Review collected by and hosted on G2.com.

Verified User in Banking
AB
Verified User in Banking
Small-Business (50 or fewer emp.)
"Great Automated Responses, But Too Generic"
4/5
What do you like best about Glia?

I have been a big fan of the live observation and seeing what page people are stuck on or to troubleshoot with them. Review collected by and hosted on G2.com.

What do you dislike about Glia?

Our GVA is essentially a glorified canned response and I am excited that we have options to step away from that. Review collected by and hosted on G2.com.

HB
Halie B.
Small-Business (50 or fewer emp.)
"User Friendly and Easy to Use"
5/5
What do you like best about Glia?

Glia is user friendly, easy reporting, and great using. Review collected by and hosted on G2.com.

What do you dislike about Glia?

I wish that Glia had more options to refine agent. Review collected by and hosted on G2.com.