Working with Glia has been a consistently valuable experience, as they serve not only as a technology provider but as a trusted partner offering strategic industry insights and trend analysis. Their platform supports seamless omni-channel communication and real-time collaboration, enabling us to engage members more effectively across all touchpoints. The intuitive, user-friendly interface allows for rapid configuration and efficient change management, reducing operational friction. Glia’s commitment to innovation and partnership significantly enhances our ability to deliver high-quality, responsive service. Review collected by and hosted on G2.com.

One area with room for improvement is the lack of a traditional call center status view. Currently, all contact center agents select the audio function, which can also activate chat, making it more challenging to track engagement accurately. This setup may lead to inconsistencies, as agents can appear highly available even when actively handling interactions. Enhancing visibility into real-time agent status would further strengthen an already robust platform. Review collected by and hosted on G2.com.

By far, the partnership. Bringing Glia into our tech stack wasn’t just signing with another vendor, it’s as though we’ve met our CCaaS soulmate. Glia gets what we say when we talk about improving the member and employee experiences, takes our feedback to heart, and strives to make our CX dreams a reality. Review collected by and hosted on G2.com.

The only thing you’ll dislike surrounding your relationship with Glia, is yourself- for not having made the switch sooner. Review collected by and hosted on G2.com.

Im not sure where to start. I have been in call centers for most of my professional life and no matter the type of orginization, the tools have always been lacking. Glia is quite the opposite. From the tons and tons of features that make you and your teams life easier to the small amount of training it takes to master the platform - I dont think anyone will find complaints. Their customer support team responds faster than most other teams we lean on. The lift to implement is as seamless as you can think. I absolutely love Glia. Review collected by and hosted on G2.com.

I dont think there is a thing I dislike about Glia. It integrates with almost any vendor you have and they have a 99.99% uptime. Review collected by and hosted on G2.com.

I appreciate how Glia helps us deliver unified experience across our digital platforms, making it easier for all of our members to get the help that they need when they need it and how they need it. The overall experience is impressive, particularly due to the diverse range of features and benefits that the system provides. As a Glia administrator and frequent Glia user, I find the platform intuitive, and integrating the GVA was straightforward. The process did take some time, but the dedication and effort invested in developing the bot was well worth it. Moreover, Glia’s customer support team consistently responds promptly to our inquiries, making the implementation process easier for all of our staff. Review collected by and hosted on G2.com.

One challenge I face is the Glia reference guide. There is an overwhelming amount of information available, which sometimes makes it confusing to determine the best search approach. Often, I encounter multiple articles on the same topic, and I don't always find the specific answer I need. When this happens, I submit a ticket to Glia support seeking guidance in the right direction and they are always quick to respond. Review collected by and hosted on G2.com.

State of the art tech. Easy to use. Excellent R&D. Glia is always striving to enhance their already great platform and to expand their platform offerings. Response time for assistance is excellent. Our assigned CSM is a superstar. Everyone from every department over at Glia we have worked with has been great. I am not only our main admin/super user in Glia, but I have to help out my team as a user/operator quite often. So, I get to work with a lot of aspects of the platform and highly recommend Glia and keep recommending Glia to other Credit Unions when given the chance. Review collected by and hosted on G2.com.

I do wish we could have a log in for us to be able to mirror the reporting live tab onto a display for the contact center agents to be able to see what the manager side sees (average handle time, service levels, abandonment rate, etc). Other contact center platforms I have used have allowed the company a log in to be able to display the live stats to the contact center on monitors throughout the contact center area. Review collected by and hosted on G2.com.

They are always in front of what we are requesting for them to develop. By the time we ask for something we want, they already have it on their roadmap. This and their customer service. Review collected by and hosted on G2.com.

It used to be their lack of integrations, but today they have integrations with a lot of people. Review collected by and hosted on G2.com.

Voice assistant. We presently use Chat only, however, looking at the demos for voice, the voice assistant has shown the potential to solve a lot of our issues and help the members with ease. Review collected by and hosted on G2.com.

Nothing so far. The product that we currently use is working as intended, and is liked by both our members and agents. Review collected by and hosted on G2.com.

The Glia team is extremely responsive and helpful. On the rare occasion that an issue arises, it is resolved quickly and efficiently. Review collected by and hosted on G2.com.

Honestly there isn't really a anything I dont like about Glia. Review collected by and hosted on G2.com.

I appreciate how straightforward the setup process was with Glia, thanks to the supportive project team, making it simple to get started. The service efficiently handles common customer inquiries, providing around-the-clock access and improving our containment rates, while also freeing up our agents' time for more quality interactions. Review collected by and hosted on G2.com.

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We use Glia for Audio, Video, Phone (Non-intergrated) , chat and GVA. What I like best about it is that having all of our communications in one platform allows us to have a streamlined experience for our members and staff. Review collected by and hosted on G2.com.

The only thing that we dislike at this time is that when you're in an engagement, there is lightning messages. They are pre-built and can't be customized to our institutions preference. Review collected by and hosted on G2.com.