The fact that you can easily integrate with Google Analytics, Shopify, Loyalty Lion, Google, Facebook and Klaviyo and easily stitch together the data. Review collected by and hosted on G2.com.

Lack of customization in the reports, unless you pay extra for BI Tunnel - which in our case would be too time consuming instead. Review collected by and hosted on G2.com.

Very easy to connect with a lot of ready-made reporting. They have a lot of connectors that are eCommerce focused and unique among BI platforms Review collected by and hosted on G2.com.

Customer service is lacking, and don't expect them to guarantee the satisfaction of their platform. We had issues across two months that rendered the platform unusable. We tried to cancel and spoke with multiple representatives and company leadership, and no one took any responsibility for their software failing us. Their best offer was 50% off two months of the subscription. Review collected by and hosted on G2.com.

The ability to review multiple channel penetration data for a clear shot of profitability is amazing. We can see which channels to appropriately focus on spend on.

Update: Many issues with attribution reporting here. Never good to see 50%+ of revenue from 'unknown' channel due to missing data from customer's first order/first channel attribution. Review collected by and hosted on G2.com.

Implementation. Reviewing multiple sources of data to ensure everything is correct, only to find one piece of data pulled incorrectly led to me getting very frustrated. Bad data in = bad data out.

Update: Extremely rigid and not open to making any adjustments on the daily snapshot email. Several incorrectly defined metrics (ex: total email opens for email open % instead of the correct total UNIQUE email opens). I've seen support tickets take 3+ months to get handled. At a certain point I feel like I'm a QA employee for their platform. Review collected by and hosted on G2.com.

Saves me a lot of time when I can easily pull metrics like LTV, repeat purchase rate without having to export spreadsheets and do it myself. Gives great insight on new purchases vs repeat purchases. A great way to segment customers based on behavior and export them if you want to market to them. We use other email marketing tools that have these features built-in so we don't use it in Glew but it would be nice if we didn't have access elsewhere. Pretty responsive customer service. Review collected by and hosted on G2.com.

Sometimes takes a lot of time for reports to generate. Review collected by and hosted on G2.com.

As a data aggregator, glew makes complicated reports easy to build for merchants that might not be adept but also has incredible tools to get as granular as you desire. Review collected by and hosted on G2.com.

Glew Pro plan is lacking integrations most clients are using which calls for Glew Plus upgrade. Review collected by and hosted on G2.com.

Easy to connect to sales & marketing channels and out-of-the-box dashboards. Easy to share information with colleagues and leadership. Account managers are helpful when you ping them. Inventory reports are helpful. Review collected by and hosted on G2.com.

Reporting is not flexible. Refreshing a report can take a long time to load. Found automated reports to be buggy & not refreshed suitably, so need to pull manually. Review collected by and hosted on G2.com.

There is really no upside to Glew at this point. Review collected by and hosted on G2.com.

1. we had multiple Shopify connected to Glew, and if you open your tool in multiple tabs, source data configuration for each of our glew instance will cross and Shop A glew reports will start pulling data from Shop B's shopify store data. This happens entirely randomly and it happened to us 3 times

2. Last click attribution report is completely broken and it was not able to report on the last click source accurately. If you use this to drive your marketing decision, you are massively misguided.

We had raised the issue with the multiple stores and how data are loaded from the wrong store. There was no concrete fix for the issue until Oct.

We had raised the issue with last click attributions in Oct, so far there is no real engineering solution for the problem after 2 weeks.

If you would like to pay hundreds of dollar a month to help them debug their issues, this is the best place for it. Review collected by and hosted on G2.com.

I don't know what our team would do without the Daily Reports summary from Glew. It is a simple way to track so many key KPIs on a daily basis across our entire customer journey. Their customer service is also extremely responsive. Review collected by and hosted on G2.com.

There's not much I dislike about Glew. Sometimes there are occasional malfunctions with the data integrations, but the Glew team is fast to fix them and very responsive. Review collected by and hosted on G2.com.

The ability to pull together analytics from multiple platforms and automate reports for informed decision-making relative to online sales and marketing. Review collected by and hosted on G2.com.

The system takes some time to learn - like anything - in order to ensure that you are maximizing your use of the service. But its worth it. Review collected by and hosted on G2.com.

Glew saves me significant time every single month. From easy to use client reporting to building high converting custom audiences.. Glew is worth every penny. Review collected by and hosted on G2.com.

Can't think of anything. The tool has been great, and the team has been super helpful and responsive. Review collected by and hosted on G2.com.