When I first started my eCom role, I was looking for a data tool that would do the following;

-Give me an overview of my Shopify store

-Also give me detailed reports

-Give me an overview of my Amazon Store

-Let me zoom in on certain Metrics

Glew did all of that! Review collected by and hosted on G2.com.

I haven't found anything that I haven't liked about Glew yet. Their reporting has really helped me with my current eCom Role at a D2C brand. Review collected by and hosted on G2.com.

Glew was simple to integrate to our platform and came with reports that were setup that our business could use to analyze the data we were collecting. Review collected by and hosted on G2.com.

Understanding your data is difficult and while Glew makes it easier it's still up to you to make the insights that drive value. Thankfully glew has resources to help. Review collected by and hosted on G2.com.

The most valuable part of Glew for us is the predefined segments. We use these on Facebook, Google, Klaviyo, and other channels to reactivate our customers and find new ones. Katie worked with us to create a discovery deck to show us how to use Glew to its full potential better and even offered suggestions specific to our business. Review collected by and hosted on G2.com.

We wish the custom reporting capabilities were included in the Pro Account. Review collected by and hosted on G2.com.

We discovered that the Glew Starter plan offered analytics that was not available or difficult to extract from Shopify. With this plan, we could instantly access customer LTV and advertising data, which is invaluable for our business. Review collected by and hosted on G2.com.

We have yet to encounter any downsides in working with Glew. Our CSM and their support team is always quick to respond to our inquiries and finding solutions for our needs. Review collected by and hosted on G2.com.

Glew collects a lot of data from different sources that it is easy and quick to read. Review collected by and hosted on G2.com.

The search fields are annoying because they start searching if there is too much time between clicks. It would be better that it worked by clicking pressing enter. Review collected by and hosted on G2.com.

It made me appreciate platform data and Google Analytics more than ever. Review collected by and hosted on G2.com.

Everything. This platform feels like it was derived as a way to rebrand first-party data and present it as its own. The information is wrong half the time, which they're aware of and will proceed to say "that is a bug that our engineers are currently working on". The data can't be configured in any functional way. You're stuck into using what are essentially pitiful segmentation tools and that's about it. If you're using this as a data tool for Shopify Plus and a Klaviyo/Recharge/Facebook stack, the information gathered from Shopify + Google is 100% of the time more accurate. This is also the case with almost every single other platform.

The worst part is they seem to be aware that their platform has no purpose and their only way to make money is pushing you through a shiny demo process, which turns into a year-long contract @ approximately $250/month -as the only option- and then slotting you into the dumpy platform.

At that point you'll have realized what a grave mistake you made. This contract doesn't just go for 1-year. It'll automatically roll into a second-year contract with absolutely no notice provided; seriously, 0 notice. This information is not present in their dashboard and there is no way to access it without reaching out via their "chat" widget (aka: email).

When asking to cancel you'll receive the following responses (verbatim):

Email Response #3: "Glew runs off of an auto renewal process please see section 6:6 in our terms and conditions."

Email Response #4: "Unfortunately, my hands are tied when it comes to editing subscription length or price once it is locked in by the auto renewal."

Do not use this platform under any circumstance. Take our experience and look at something like Report Pundint or just hire a dev to setup Data Studio for half the cost of their yearly contract.

The name "Glew" really says it all: "you're stuck with us". Review collected by and hosted on G2.com.

Easy to connect and you get an overview of all the relevant data. I love the daily report to get an overview. Review collected by and hosted on G2.com.

The paid solutions gives you impressive insights about your business, customers etc. Unfortunately for us as a very small company the paid solution was to expensive. However when you have the time to work with the data then the paid solution is definitely worth it. Review collected by and hosted on G2.com.

The layout of the tool is straightforward to understand. The customer and product insights are unique. Would recommend the webinars; they help get beyond the primary insights of the tool. Review collected by and hosted on G2.com.

Takes some time to learn, other than that nothing to report. Review collected by and hosted on G2.com.

The ease of all of your data being fed into one place. Review collected by and hosted on G2.com.

Data was often not accurate and adding new data sources was hard. The visualization was also subpar. Review collected by and hosted on G2.com.

The pre-built reports are visually impressive. They have an impressive list of connectors. Review collected by and hosted on G2.com.

1. This is your classic bait and switch. As an accounting firm that was looking for a product that had an agency model, we asked about the plausibility of having a Xero connector built. Our offering would be dashboards that tied e-commerce data with data from the client's Xero account. They said a Xero connector was already in progress and was asked for by a couple of other clients and that it would be ready 2-3 months after our contract was signed. After 6 months, we started doing regular check-ins about the status of the connector. We got very vague answers about how it was being worked on. We even provided test credentials to them in an attempt to help out and speed up the process. After 10 months and numerous more check-ins, we asked for a discount as they still had not delivered a crucial part of our offering to customers. Once our initial 12-month contract elapsed, we cancelled as it became clear they were never planning on fulfilling their promise to us. We wasted thousands of dollars on a half-baked product. We signed our initial contract in February 2021. It is now June 2022 and no sign of the Xero connector on their integrations page 15 months later.

2. While we did onboard some clients, it was usually a painful experience. It became clear that connecting anymore than just the Shopify and Google Analytics integrations on an initial sync caused massive problems. If any more than those two were connected on the initial sync, it usually broke or would hang for numerous days before we had to inquire with the support team and they would let us know it had broken. We'd have to let the customer know to restart the process. Terrible initial user experience.

3. We built a few customer dashboards through the BI Tunnel. However, security issues were massive here. We would deploy a custom dashboard to a particular client's BI Tunnel, then a couple of weeks later, that particular dashboard would show up in every client's BI Tunnel. This was not a one-off either, it would happen almost every month. Clients were understandably angry and worried that their own data was now visible to others in the product. Review collected by and hosted on G2.com.