--- title: Glew Reviews meta_title: 'Glew Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 57 reviews by the users' company size, role or industry to find out how Glew works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 57 scale: '5' date_modified: '2026-08-07' parent_category: name: Retail url: https://www.g2.com/categories/retail --- # Glew Reviews **Vendor:** Glew **Category:** [Retail Intelligence Software](https://www.g2.com/categories/retail-intelligence) **Average Rating:** 4.0/5.0 **Total Reviews:** 57 ## About Glew Automate 100% of Your Commerce Data Journey With Glew. Glew’s Commerce Data Cloud is the only end-to-end retail intelligence platform that simplifies your data journey from start to finish. With seamless data ingestion, advanced data warehousing, and powerful reporting and analytics, you can confidently make informed decisions that propel your business toward sustainable growth. Glew empowers commerce companies to seamlessly connect data across their entire tech stack with an expansive suite of over 170 integrations and robust API capabilities. By centralizing data, Glew enables marketing, e-commerce, finance, retail, operations, and merchandising departments to work as a cohesive force, making smarter, growth-driven decisions that lead to unprecedented business growth. ## Glew Pros & Cons **What users like:** - Users commend Glew for its **exceptional support** , making data visualization and insights effortless and impactful for their teams. (4 reviews) - Users benefit from **real-time data** insights that enhance decision-making and improve business agility for their operations. (3 reviews) - Users appreciate the **automation capabilities** of Glew, significantly improving efficiency and saving valuable time on data tasks. (2 reviews) - Users commend Glew's **exceptional customer support** , consistently providing effective solutions and understanding business needs thoroughly. (2 reviews) - Users value the **real-time data visualization** capabilities of Glew, enhancing business insights and decision-making efficiency. (2 reviews) - Users value the **seamless platform integration** of Glew, enhancing data management without the hassle of silos. (2 reviews) - Users commend Glew for its **exceptional reporting capabilities** , transforming complex data into easily accessible insights that enhance business decisions. (2 reviews) - Channel Management (1 reviews) - Competitive Analysis (1 reviews) - Comprehensive (1 reviews) **What users dislike:** - Users express frustration over **data management issues** , citing limited integration and filtering options complicating their experience. (2 reviews) - Users express frustration over **data inaccuracies** in Glew, requiring extra effort to ensure correct information. (1 reviews) - Users find Glew **expensive** if not fully utilized, making it a tough investment based on current usage. (1 reviews) - Users find the **filtering issues** in Glew limiting, hindering effective data analysis and integration capabilities. (1 reviews) - While overall positive, users note the need for **improvement in initial setup documentation** for custom connector use cases. (1 reviews) - Inaccuracy (1 reviews) - Insufficient Training (1 reviews) - Integration Issues (1 reviews) - Users note a **steep learning curve** with Glew, which can make effective implementation challenging without adequate training. (1 reviews) - Limitations (1 reviews) ## Glew Reviews ### 1. Expensive with a very restrictive contract **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Glew?** If you have one shopify store I can see how the main dashboard would be useful to bring everything together in one place. **What do you dislike about Glew?** Price and contract - the cost is high compared to similar products and there is no way out of the contract. Most SAAS businesses back the quality of their offering by not tying you into long term contracts or making it relatively easy to get out of them - take the hiny as to how good Glew themselves think they are by the fact that they tie you into a long term contract with no chance of escape. Basic features of the dashboard are fine if you have one Shopify store, but you can get the same insight for less form other products. For more advanced users (like us) where you have multiple stores and need to use their Looker integration to perform ETL and proper data visualisation, the features are very limited, particularly for the price. **What problems is Glew solving and how is that benefiting you?** It's not. With multiple shopfuy stores, we need to have a single integrated view of our analytics which Glew can't provide properly even with their Looker integration. Despite it not delivering against their promises, we're locked into a contract for something that doesn't do what we need it to. ### 2. "Glew" is synonymous with "entrapment" - RUN **Rating:** 0.0/5.0 stars **Reviewed by:** Andrew C. | Ecommerce & Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Glew?** It made me appreciate platform data and Google Analytics more than ever. **What do you dislike about Glew?** Everything. This platform feels like it was derived as a way to rebrand first-party data and present it as its own. The information is wrong half the time, which they're aware of and will proceed to say "that is a bug that our engineers are currently working on". The data can't be configured in any functional way. You're stuck into using what are essentially pitiful segmentation tools and that's about it. If you're using this as a data tool for Shopify Plus and a Klaviyo/Recharge/Facebook stack, the information gathered from Shopify + Google is 100% of the time more accurate. This is also the case with almost every single other platform. The worst part is they seem to be aware that their platform has no purpose and their only way to make money is pushing you through a shiny demo process, which turns into a year-long contract @ approximately $250/month -as the only option- and then slotting you into the dumpy platform. At that point you'll have realized what a grave mistake you made. This contract doesn't just go for 1-year. It'll automatically roll into a second-year contract with absolutely no notice provided; seriously, 0 notice. This information is not present in their dashboard and there is no way to access it without reaching out via their "chat" widget (aka: email). When asking to cancel you'll receive the following responses (verbatim): Email Response #3: "Glew runs off of an auto renewal process please see section 6:6 in our terms and conditions." Email Response #4: "Unfortunately, my hands are tied when it comes to editing subscription length or price once it is locked in by the auto renewal." Do not use this platform under any circumstance. Take our experience and look at something like Report Pundint or just hire a dev to setup Data Studio for half the cost of their yearly contract. The name "Glew" really says it all: "you're stuck with us". **What problems is Glew solving and how is that benefiting you?** N/A ### 3. Bait and Switch **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about Glew?** The pre-built reports are visually impressive. They have an impressive list of connectors. **What do you dislike about Glew?** 1. This is your classic bait and switch. As an accounting firm that was looking for a product that had an agency model, we asked about the plausibility of having a Xero connector built. Our offering would be dashboards that tied e-commerce data with data from the client's Xero account. They said a Xero connector was already in progress and was asked for by a couple of other clients and that it would be ready 2-3 months after our contract was signed. After 6 months, we started doing regular check-ins about the status of the connector. We got very vague answers about how it was being worked on. We even provided test credentials to them in an attempt to help out and speed up the process. After 10 months and numerous more check-ins, we asked for a discount as they still had not delivered a crucial part of our offering to customers. Once our initial 12-month contract elapsed, we cancelled as it became clear they were never planning on fulfilling their promise to us. We wasted thousands of dollars on a half-baked product. We signed our initial contract in February 2021. It is now June 2022 and no sign of the Xero connector on their integrations page 15 months later. 2. While we did onboard some clients, it was usually a painful experience. It became clear that connecting anymore than just the Shopify and Google Analytics integrations on an initial sync caused massive problems. If any more than those two were connected on the initial sync, it usually broke or would hang for numerous days before we had to inquire with the support team and they would let us know it had broken. We'd have to let the customer know to restart the process. Terrible initial user experience. 3. We built a few customer dashboards through the BI Tunnel. However, security issues were massive here. We would deploy a custom dashboard to a particular client's BI Tunnel, then a couple of weeks later, that particular dashboard would show up in every client's BI Tunnel. This was not a one-off either, it would happen almost every month. Clients were understandably angry and worried that their own data was now visible to others in the product. **Recommendations to others considering Glew:** If you are thinking about Glew Plus as an agency model; buyer beware and look elsewhere. **What problems is Glew solving and how is that benefiting you?** Had they fulfilled their promises that were set up when we signed our agreement, Glew would have been a suitable BI tool for our agency model as long as they had figured out their buggy implementation and security issues. ### 4. Protect yourself before doing business, Other reviews regarding billing/termination are true. **Rating:** 0.0/5.0 stars **Reviewed by:** 🔹 James G. | Director of Ecommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Glew?** Very easy to connect with a lot of ready-made reporting. They have a lot of connectors that are eCommerce focused and unique among BI platforms **What do you dislike about Glew?** Customer service is lacking, and don't expect them to guarantee the satisfaction of their platform. We had issues across two months that rendered the platform unusable. We tried to cancel and spoke with multiple representatives and company leadership, and no one took any responsibility for their software failing us. Their best offer was 50% off two months of the subscription. **Recommendations to others considering Glew:** If you do want to pursue a partnership with Glew, MAKE SURE YOU ARE PROTECTED IN THE AGREEMENT AND THERE IS LANGUAGE THAT PROTECTS YOUR ABILITY TO TERMINATE. Do not settle for any excuses, they will not stand behind their product and they will not protect your satisfaction. **What problems is Glew solving and how is that benefiting you?** Haven't found any benefits for the last 6 months, just trying to cancel and wait out our contract. We began using another BI solution due to Glew not functioning. ### 5. Update: Too Rigid For Custom Reporting **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2019 **What do you like best about Glew?** The ability to review multiple channel penetration data for a clear shot of profitability is amazing. We can see which channels to appropriately focus on spend on. Update: Many issues with attribution reporting here. Never good to see 50%+ of revenue from 'unknown' channel due to missing data from customer's first order/first channel attribution. **What do you dislike about Glew?** Implementation. Reviewing multiple sources of data to ensure everything is correct, only to find one piece of data pulled incorrectly led to me getting very frustrated. Bad data in = bad data out. Update: Extremely rigid and not open to making any adjustments on the daily snapshot email. Several incorrectly defined metrics (ex: total email opens for email open % instead of the correct total UNIQUE email opens). I've seen support tickets take 3+ months to get handled. At a certain point I feel like I'm a QA employee for their platform. **Recommendations to others considering Glew:** If you can push through the headaches of the implementation period, its worth it. Just understand, the analytics are only as good as the data you input. **What problems is Glew solving and how is that benefiting you?** A clear business analytics solution. It is amazing to see profitability by channel, factoring in ad spend, cost of goods, and LTV. We can see where to spend more accurately for the largest ROI. Update: Easily tracking LTV and defining a customer lapse point have been very helpful metrics to review with clients. These vanity metrics help explain bottlenecks for clients not understanding how to ultimately scale their business. ### 6. Broken report and data security problem **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Glew?** There is really no upside to Glew at this point. **What do you dislike about Glew?** 1. we had multiple Shopify connected to Glew, and if you open your tool in multiple tabs, source data configuration for each of our glew instance will cross and Shop A glew reports will start pulling data from Shop B's shopify store data. This happens entirely randomly and it happened to us 3 times 2. Last click attribution report is completely broken and it was not able to report on the last click source accurately. If you use this to drive your marketing decision, you are massively misguided. We had raised the issue with the multiple stores and how data are loaded from the wrong store. There was no concrete fix for the issue until Oct. We had raised the issue with last click attributions in Oct, so far there is no real engineering solution for the problem after 2 weeks. If you would like to pay hundreds of dollar a month to help them debug their issues, this is the best place for it. **What problems is Glew solving and how is that benefiting you?** I was aiming to get insight on the last click and first-order attribution with my cost of goods sold factored in. So far i got none of that and i learned how to complain about issues and be very patient with people. ### 7. Bad Billing and Business Practices **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2021 **What do you like best about Glew?** The platform itself has valuable insights. **What do you dislike about Glew?** Terrible business practices around billing and when you try to cancel, they don’t let you just cancel. And even then, when they finally confirm it, they charge you again. Then they say it will take 10 business days to get the refund. Still waiting. **Recommendations to others considering Glew:** Look elsewhere, the pain of canceling and dealing with their billing is not worth it. **What problems is Glew solving and how is that benefiting you?** Sales attribution. ### 8. Good concept, but disappointing **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Glew?** The visually impressive analytics. They look good. **What do you dislike about Glew?** Customer support is pretty awful. The software stopped working and we couldn't get a straight answer why for about weeks and weeks... they kept billing us while the software wasn't working. **Recommendations to others considering Glew:** If it works for you, fantastic. But after dealing with awful customer support I wish I'd gone with Metrilo. **What problems is Glew solving and how is that benefiting you?** It used to help us impress our clients, but now our clients are upset with us because of Glew going down. ## Glew Discussions - [How can we get a clearer picture of channel attribution for stores that have migrated customer profiles over?](https://www.g2.com/discussions/how-can-we-get-a-clearer-picture-of-channel-attribution-for-stores-that-have-migrated-customer-profiles-over-9d532636-f54a-4aba-bd7f-5ac6f9d76dbb) - 1 comment, 1 upvote - [How can we get a clearer picture of channel attribution for stores that have migrated customer profiles over?](https://www.g2.com/discussions/33486-how-can-we-get-a-clearer-picture-of-channel-attribution-for-stores-that-have-migrated-customer-profiles-over) - 1 comment - [View Glew pricing details and edition comparison](https://www.g2.com/products/glew/reviews?filters%5Bnps_score%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+10%3A01%3A57+-0500&secure%5Bsession_id%5D=a35120d5-29c6-483e-942c-93c7e8d8caef&secure%5Btoken%5D=7ebe25573dfc4f29bc1b2ead22b5851a99422795a609562d2e9619b424123feb&format=llm_user) ## Glew Features **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics - Predictive Analytics **Data Management** - Data Types - Consolidation - Cleansing - Validation - Correction - Market Data Analysis - Data Aggregation - Real-Time Data - Data Verification **Administration** - Data Storage - A/B Testing - Integrations **Analytics** - Forecasting - KPIs - Dashboards - Integration - Demand Forecasting - Third-Party Integration **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Retail Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Shelf Planning **Additional Functionality** - Sales Activity Management - Business Intelligence - Heatmaps - Customer Experience Management - Price Optimization - Dynamic Pricing - Supplier Management - Predictive Analytics - Customer Data Management - Retail Analytics - Competitive Benchmarking - Conversion Rate Optimization - Reporting/Analytics - Trend Analysis - Performance Metrics - Personalization and Recommendation - Sales Analytics - Supply Chain Management - AI Copilot - Customer Touchpoints - eCommerce Management - Integration Management - Invoice Management - Retail Inventory Management - Customizable Reports - Distributor Management - Space Management - Data Visualization - Order Management - Merchandising - For eCommerce - Retail Management - For Retail - Retail auditing - Brand Management - Data Classification - Sales Automation - Collaboration Tools - Real-time Alerts - Data Governance - Behavior Analytics ## Top Glew Alternatives - [Mixpanel](https://www.g2.com/products/mixpanel/reviews) - 4.5/5.0 (1,329 reviews) - [Triple Whale](https://www.g2.com/products/triple-whale/reviews) - 4.5/5.0 (477 reviews) - [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) - 4.4/5.0 (1,074 reviews)