I like that Gleap is an all-in-one tool with better pricing and customer support than Intercom. The initial setup was pretty easy. Review collected by and hosted on G2.com.

Nothing much that i can think of Review collected by and hosted on G2.com.

Really easy to set up and use. The UI is clean, and collecting user feedback directly from the app with screenshots is super helpful. It saves a lot of back-and-forth with users. Review collected by and hosted on G2.com.

Some features feel a bit limited, especially when managing larger volumes of feedback. Reporting and filtering could be more advanced. Review collected by and hosted on G2.com.

I like the AI support in answers that help save human effort. The shared inbox is also great as it enhances efficiency. Review collected by and hosted on G2.com.

I don't think a huge amount of development is needed to move our CRM features over for outbound funnel comms and prospecting, so when a prospect signs up to our platform their details are already in there. Review collected by and hosted on G2.com.

I like Gleap for its easy-to-use user interface, which makes it accessible even for non-techy people. I also really appreciate the ease of access and the straightforward initial setup. It makes the product quite straightforward to get started with. Review collected by and hosted on G2.com.

Maybe a voice note feature. Review collected by and hosted on G2.com.

I probably like the simple features and the price point the most as compared to other products. The bug tracking / management is the best feature. Session replays are immensely valuable at providing customer support Setting up Gleap was super easy. Review collected by and hosted on G2.com.

The guided "Co-Browse" and "Product Tours" break easily and are brittle. Review collected by and hosted on G2.com.

I like how easy Gleap is to set up and integrate into our ecosystem. It's simple to use and quickly became an essential tool for our team. Review collected by and hosted on G2.com.

Yeah. I believe that they could work on a multilingual version for public roadmap. For many customers from many countries. Review collected by and hosted on G2.com.

Creating general templates we can use to respond more efficiently and tracking KPIs that show team competitiveness. Review collected by and hosted on G2.com.

It takes a lot of queries from our clients, and they tend to pile up and add to the workload. Still, being busy means being productive. Review collected by and hosted on G2.com.

From my first experience, it should help us respond to tickets more quickly and assign them properly. Review collected by and hosted on G2.com.

No 'setting' button in the mobile view. Hard to understand which account I'm using Review collected by and hosted on G2.com.

Product tools like pop-up, hellobar, product tour, roadmap.

UI/UX is easy to use; Automations are incredible. Review collected by and hosted on G2.com.

Process of merge ticket can be better, but it works Review collected by and hosted on G2.com.

The support team is absolutely world-class — fast, friendly, and genuinely invested in helping you succeed. Any question or issue gets resolved within minutes, and their proactive attitude is a rare gem. Also, the tool itself is incredibly intuitive and packed with features that just make sense. Review collected by and hosted on G2.com.

Honestly, nothing major. A few UI elements could be polished further, but the team is constantly improving the product and actually listens to feedback. Review collected by and hosted on G2.com.