I like Gleap for its beautiful interface, which makes it easy for both customers and us to use. It's very seamless, and I've never had any delays, which is great. The pricing is affordable, especially considering the features it offers, which are comparable to high-end chatbots but at a fraction of the cost. I appreciate that it helps with customer feedback, from ideas to complaints, all in one tool. It's impressive that it constantly improves beyond my expectations. When using integrations with Jira and Stripe, it provides information instantly, which is super helpful. Review collected by and hosted on G2.com.

Noting to disliked all is above my expectations Review collected by and hosted on G2.com.

I find the AI assistant feature called Kai really good for customer support. I like the design of the product, and they are making improvements efficiently. The support is good too because whenever I reach out, they help me with something in a reasonable time. It's also quite cost-effective compared to other expensive products we've used before. Review collected by and hosted on G2.com.

I think a couple of features could be improved, such as offering better filters and more control over analytics data. Some customizations are needed. They're adding small things every month, so I am sorted. Review collected by and hosted on G2.com.

The best thing about Gleap is its workflow efficiency. I love the interface and the tagging system, being able to edit my own notes and switch back and forth between notes and messages without losing my progress is a huge plus for me. Review collected by and hosted on G2.com.

I find the mention system unintuitive because it requires too many clicks to locate feedback from my team. Also, the lack of 'read' statuses for messages is frustrating. These gaps in the UI end up creating more work for me rather than streamlining it. Review collected by and hosted on G2.com.

What I like best about Gleap is how incredibly easy it makes collecting and managing user feedback. The in-app bug reporting with screenshots and technical details saves our team so much time, and the interface is clean, intuitive, and fast. It genuinely improves communication between users and developers. Review collected by and hosted on G2.com.

Honestly, there’s very little to dislike. If anything, some advanced features can take a bit of time to fully explore, but once you get familiar with them, they’re incredibly powerful and worth it. Review collected by and hosted on G2.com.

I like Gleap for its price, which was the main reason we selected it. It is significantly cheaper than Intercom. The support chat is relatively useful and helps save time for our support team. Review collected by and hosted on G2.com.

The product tour functionality is lacking. The email builder is a disaster, with no ability to filter using both and/or, just one of them. Setting up product tours is a nightmare. Their support is inconsistent in quality. Review collected by and hosted on G2.com.

I like the flexibility of the Gleap platform, the supportive team, and the impressive speed, all offered at an amazing price point. The initial setup was extremely easy and fast, and I appreciate how well everything works from end to end. We use Gleap for customer support and quote tracking automation on our global B2B portal and it provides a good digital experience and acts as a middleware for several automations and tracking. Review collected by and hosted on G2.com.

I think some more insight in like a health checker would be nice. Also, their UX could slightly improve. It is not always super intuitive. Review collected by and hosted on G2.com.

I appreciate that Gleap makes customer support effective without the need for a human hand. I like its ability to learn on its own and communicate with clients effectively. The environment and clarity it provides are great. The initial setup wasn't complicated, even for a developer team, and the basic setup can be done in a matter of tens of minutes. I have already recommended it to others. Review collected by and hosted on G2.com.

I find organizing things in the settings a bit challenging. It would be helpful to have a clearer separation between general settings and detailed settings. Review collected by and hosted on G2.com.

I believe that the Gleap panel, with all the user metrics, is a good path for personalization using variables or ticket merging. I think there are many good features there. Additionally, the initial setup was good and quite intuitive. Review collected by and hosted on G2.com.

Ah, I think there are some things, right, that could be improved, I think there could be more intuitive panels. Regarding features, the issue of view, and file limits, of attachments could be improved. Review collected by and hosted on G2.com.

I use Gleap for customer support and bug reporting. I appreciate the instant chat customer support, bug reports, and FAQs without emails. I really like the universal inbox, which really stands out to me. Setting up Gleap on our WordPress website was straightforward and as easy as pasting code or installing a WordPress plugin. Review collected by and hosted on G2.com.

For now, a couple of minor things in the mobile experience. For example, 1. When showing the Help Center on mobile, sometimes, the padding and spacing is not fully optimized. 2. Sometimes Gleap doesn't open on iPhone without restarting. Review collected by and hosted on G2.com.

I use Gleap for customer support, and it really helps us communicate with our customers and evolve our product. I like almost everything about Gleap. Their support team is extremely helpful, and the setup was much easier compared to what we used before. Gleap is a feature killer, and I'm very likely to recommend it. Review collected by and hosted on G2.com.

I think things like faster deployments if a bug is reported, or a minimal expected timeline for a feature request could be improved. Review collected by and hosted on G2.com.