--- title: Gleap Reviews meta_title: 'Gleap Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 57 reviews by the users' company size, role or industry to find out how Gleap works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 57 scale: '5' date_modified: '2026-08-14' parent_category: name: DevOps url: https://www.g2.com/categories/devops --- # Gleap Reviews **Vendor:** Gleap **Category:** [Bug Tracking Software](https://www.g2.com/categories/bug-tracking) **Average Rating:** 4.6/5.0 **Total Reviews:** 57 ## About Gleap Gleap is an AI-native customer support and product platform that connects support, feedback, product, and engineering in a single loop. Instead of stopping at the support ticket, Gleap runs a team of specialist AI agents that resolve conversations, collect feedback, plan product work, and turn confirmed bugs into merged pull requests — automatically. At the center is a stack of purpose-built agents that share context. Kai handles tier-1 support across channels and languages. Kai Resolve investigates complex issues and decides the next best step using MCP, tools, APIs, and ticket history. Kai Code turns confirmed bugs and approved specs into plan mode, build mode, and pull requests in GitHub, GitLab, or Bitbucket — and can use your local Claude Code, Codex, or OpenCode setup. Kai PM clusters feature demand, prioritizes a branded public roadmap, writes specs, and notifies users on release. Kai Custom Agents is a no-code builder for any agent your business needs, connected to 1,000+ integrations. Around the agents, Gleap bundles everything modern software teams need: live chat, an AI support copilot, a multichannel inbox, in-app bug reporting with session replay and console logs, a knowledge base, a public roadmap and feature voting, changelogs, surveys, product tours, onboarding checklists, in-app banners, and marketing and email automation. Teams typically consolidate stacks like Intercom + Instabug + Canny into one platform — with usage-based AI pricing billed by actual tokens (not per resolution), unlimited seats, and no per-seat tax. Gleap is trusted by 4,500+ software teams worldwide — including Microsoft, Squarespace, UNICEF, and Papa Johns — and is rated 4.6/5 on G2. It is SOC 2 Type II audited and GDPR-compliant, with EU data residency available. Most teams are live in under a day. ## Gleap Pros & Cons **What users like:** - Users appreciate the **ease of use** of Gleap, highlighting its simple setup and seamless integration into workflows. (13 reviews) - Users love the **powerful and user-friendly interface** of Gleap, enhancing support and streamlining operations for small teams. (9 reviews) - Users value Gleap for its **automation features** , enhancing efficiency in tracking KPIs and managing customer feedback seamlessly. (8 reviews) - Users value the **strong product feedback loop** of Gleap, enhancing responsiveness and customer support efficiency significantly. (8 reviews) - Users value the **simple features and ease of use** of Gleap, appreciating its quick setup and integration. (8 reviews) - Customer Satisfaction (7 reviews) - Users value the **excellent customer support** of Gleap, which effectively integrates with feedback management for efficiency. (7 reviews) - Users find the tool **incredibly intuitive** , making it easy to navigate and use effectively without confusion. (7 reviews) - User Interface (7 reviews) - Artificial Intelligence (6 reviews) **What users dislike:** - Users note a **steep learning curve** with Gleap, particularly in adapting to its non-standard CRM features. (5 reviews) - Users find Gleap's **limited features** in email handling and ticketing workflows hinder efficient communication and usability. (4 reviews) - Users report significant **filtering issues** in Gleap, leading to confusion in ticket management and data organization. (3 reviews) - Users find Gleap's interface **not very intuitive** , causing challenges in navigating and utilizing the platform effectively. (3 reviews) - Users express disappointment over **missing features** in Gleap, hindering efficiency and complicating user experience. (3 reviews) - Not Intuitive (3 reviews) - Organizational Issues (3 reviews) - Ticketing Issues (3 reviews) - Ticket Management (3 reviews) - UX Issues (3 reviews) ## Gleap Reviews ### 1. Streamlined Customer Support with Real-Time Team Collaboration **Rating:** 3.5/5.0 stars **Reviewed by:** Elizabeth C. | Lead Consultant II, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Gleap?** I like that Gleap allows us to interact directly with our customers. It helps us have a fast turnaround time to fix bugs and write feature requests. I appreciate being able to see when a customer is typing, and how multiple people from our team can address bugs together. I also like that we can speak internally, as it allows us to talk about a bug in real-time without the client knowing. **What do you dislike about Gleap?** I do have some trouble with the workflows and figuring out their triggers and conditions. I wonder if there was a way to make the workflow tool more intuitive or suggest next steps. **What problems is Gleap solving and how is that benefiting you?** I use Gleap for customer support ticketing in chat and email, which lets us interact with customers, have fast turnaround times for bug fixes, and write feature requests. I like seeing when customers are typing, allowing internal discussions about bugs without client knowledge. ### 2. Efficient Communication Hub with Responsive Support **Rating:** 3.5/5.0 stars **Reviewed by:** M Syamsul M. | Head of Business Management, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Gleap?** I like that Gleap centralizes customer communication and operational workflows into one platform. It's great for improving collaboration between CS teams and reducing manual assignment work through automation. The clean and modern UI makes it easier for our CS team to adapt and handle conversations efficiently. Automation and routing features are easy to set up compared to larger platforms. I really value the collaboration features like internal notes, mentions, and shared conversation history, which are vital for handling ongoing cases with multiple agents. Another aspect I appreciate is the responsiveness and openness of the Gleap team during our migration process. They were quick to investigate issues, discuss workflows with us, and take product feedback seriously. This responsiveness was evident when the team quickly fixed a critical numeric search issue. I feel confident that the platform is evolving and improving. **What do you dislike about Gleap?** The biggest areas that could still be improved for us are real-time synchronization, workflow flexibility, and performance in longer conversations. For example, sometimes assignment updates require a manual refresh before appearing, and very long customer conversations can start feeling heavy when scrolling or loading history. We also feel there's still room to improve advanced routing and SLA-style queue management for larger customer support operations. Another area is Workflow UX, things like workflow preview/simulation and allowing free-text input alongside automation options would make the experience much more flexible and natural for both agent and customer. **What problems is Gleap solving and how is that benefiting you?** I use Gleap to centralize customer communication, streamline operations, improve team collaboration, reduce manual work through automation, and efficiently track ongoing cases. ### 3. Easy to Use and Organized Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Marcos A. | Manager of Suport Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Gleap?** The ease of use. The interface is very organized and easy to pickup. Gleap offers a myriad of functions and is overall very complete. The way Gleap organizes the tickets makes managing the operation straightfoward and clean. The possibility of having unlimited users helps to keep everyone on the same page. **What do you dislike about Gleap?** The lack of some critical functions offered by rivals: - the amount of filters in the Reports page. - the possibility to check who's online and how many hours the agent worked for real. - the possibility of managing our clients by Organisation level instead of by contact, which makes it very hard to configure and set rules **What problems is Gleap solving and how is that benefiting you?** Gleap solved our issue to keep as many users as possible in a single app due to not requiring more payment to add more users. ### 4. AI-Powered Communication with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Wendy R. | Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Gleap?** I use Gleap for all client communication at work, and I really appreciate its fast responses and automated resolution solving. It's very simple to use, and the AI deflects a lot of issues effectively. It's especially good at understanding information from the knowledge base, which means it can answer questions before they even reach the support team. **What do you dislike about Gleap?** I find Gleap's email functionality lacking, especially with forwarding emails. Currently, I can't simply forward an email; I need to create a new ticket instead. Also, getting the hang of Gleap was difficult because it's not like standard CRMs, which is also a problem with the email functionalities. **What problems is Gleap solving and how is that benefiting you?** I use Gleap for fast client communication, where it provides quick responses and automated resolutions, deflecting many issues with its AI. It answers questions before they reach the support team, making client interaction smoother. ### 5. Gleap Boosts Workflow Efficiency with an Intuitive Interface and Tagging **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2026 **What do you like best about Gleap?** The best thing about Gleap is its workflow efficiency. I love the interface and the tagging system, being able to edit my own notes and switch back and forth between notes and messages without losing my progress is a huge plus for me. **What do you dislike about Gleap?** I find the mention system unintuitive because it requires too many clicks to locate feedback from my team. Also, the lack of 'read' statuses for messages is frustrating. These gaps in the UI end up creating more work for me rather than streamlining it. **What problems is Gleap solving and how is that benefiting you?** Gleap solves the problem of tool fragmentation. It allows multiple teams to collaborate in a single workspace, which eliminates the need to switch between different apps. For me, the main benefit is having everything saved in one place, ensuring a 'single source of truth' for all our communication and data ### 6. Effortless Setup, useful for small startup **Rating:** 4.0/5.0 stars **Reviewed by:** Marcin Z. | Co-Founder **Reviewed Date:** February 11, 2026 **What do you like best about Gleap?** I like how easy Gleap is to set up and integrate into our ecosystem. It's simple to use and quickly became an essential tool for our team. **What do you dislike about Gleap?** Yeah. I believe that they could work on a multilingual version for public roadmap. For many customers from many countries. **What problems is Gleap solving and how is that benefiting you?** I use Gleap to collect tickets from customers directly in the admin panel, improving team communication. It saves me from manually gathering user data. ### 7. Faster Ticket Handling, But Mobile Settings and Account Clarity Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Gleap?** From my first experience, it should help us respond to tickets more quickly and assign them properly. **What do you dislike about Gleap?** No 'setting' button in the mobile view. Hard to understand which account I'm using **What problems is Gleap solving and how is that benefiting you?** Tickets ### 8. Easy to track issue reported by users clients, good way to communicate with clients about issues **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Gleap?** Easy to use, customizable, great way to keep clients updated about issues on the project **What do you dislike about Gleap?** needs more customizable features on Geap board **What problems is Gleap solving and how is that benefiting you?** Keep clients updated about issues reported by them, track issues and bugs that appear on websites, easy to capture and record screen with Gleap integration tool - [View Gleap pricing details and edition comparison](https://www.g2.com/products/gleap-gleap/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+10%3A07%3A29+-0500&secure%5Bsession_id%5D=35893b3d-6f2d-44b0-9015-1e674e138ae4&secure%5Btoken%5D=66c5258fcca685a502282fe8432b5fce9892814affa2cfbd0a7f89a63514c7dd&format=llm_user) ## Gleap Integrations - 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Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Bug Monitoring** - Analytics - Bug History - Data Retention **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Assignment Management - Prioritization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - API - Audit Trail - Drag & Drop - Projections - Charting - Ticket Management - Monitoring - Status Tracking - Progress Tracking - Workflow Management - Project Time Tracking - Issue Tracking - Configurable Workflow - Collaboration Tools - Agile Methodologies - Customizable Fields - Backlog Management - Real-Time Updates - Single Sign On - Generative AI - Task Scheduling - Activity Tracking - Activity Dashboard - Task Management - Project Management - Project Planning - Feedback Management - Code Repository Integration - Reporting & Statistics - Email Management - Knowledge Base Management - Multiple Projects - Tagging - AI Copilot - File Management - Issue Management - Task Planning - Data Visualization - Bug/Issue Capture - Bug Tracking - Alerts/Notifications - Commenting/Notes - @mentions - Third-Party Integrations - Customizable Templates - Task Progress Tracking - Real-Time Notifications - Access Controls/Permissions **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Gleap Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,671 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (13,065 reviews)