--- title: Glean Reviews meta_title: 'Glean Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 163 reviews by the users' company size, role or industry to find out how Glean works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 163 scale: '5' date_modified: '2026-07-17' parent_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # Glean Reviews **Vendor:** Glean Technologies **Category:** [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software) **Average Rating:** 4.7/5.0 **Total Reviews:** 163 ## About Glean Glean is the Work AI platform that connects and understands your company’s data so every employee can find answers, generate content, and automate work with AI. Built around Search, Assistant, and Agents, Glean delivers trusted, personalized AI grounded in your company’s knowledge. With 275+ out-of-the-box connectors, real-time permissions, and enterprise-grade security and governance, Glean helps teams work faster and turn knowledge into action. Glean: Work AI that Works. ## Glean Pros & Cons **What users like:** - Users value the **ease of use** of Glean, finding it intuitive and efficient for accessing information quickly. (5 reviews) - Users love the **speed of information retrieval** with Glean, greatly enhancing their productivity and efficiency. (5 reviews) - Users appreciate the **time-saving capabilities** of Glean, effortlessly retrieving accurate information without extensive searching. (4 reviews) - Users value the **fast search capabilities** of Glean, making relevant information easily accessible across various tools. (2 reviews) - Users find Glean to be **intuitive and easy to use** , enhancing their workflow and efficiency significantly. (2 reviews) - Users appreciate Glean's **superior information retrieval** , allowing quick access to relevant summaries from multiple sources effortlessly. (2 reviews) - Users value the **seamless collaboration** features of Glean, enhancing efficiency and saving time across workplace apps. (1 reviews) - Users appreciate the **efficiency** of Glean, significantly enhancing their workflow by saving time on information retrieval. (1 reviews) - Users find Glean **incredibly helpful** for quick answers and a streamlined experience in knowledge management. (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users note that **improvement is needed** in transparency, source controls, and accuracy for a better experience with Glean. (3 reviews) - Users find the **search functionality lacks precision** , often receiving broad results that complicate finding relevant information. (2 reviews) - Users experience **inadequate filtering** , leading to broad search results and additional steps to find relevant information. (1 reviews) - Users feel the lack of **transparency and control** in Glean affects trustworthiness and efficiency in critical tasks. (1 reviews) - Users find the **limited customization** of Glean restrictive, sometimes leading to irrelevant search results. (1 reviews) - Limited Results (1 reviews) - Users find the **manual task of tagging documents** cumbersome, especially when updating the status of obsolete documents. (1 reviews) - Users face **slow loading times** for search results, particularly when accessing older documents, which can be frustrating. (1 reviews) - [View Glean pricing details and edition comparison](https://www.g2.com/products/glean-technologies-glean/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-25+04%3A33%3A05+-0500&secure%5Bsession_id%5D=90e68798-9044-4dac-9f0e-dc8b7705d8db&secure%5Btoken%5D=b94b0794f3b2a4bba9eac07b5598353ebc802e9d74ba0b0a1dac8fdd0ac36ccf&format=llm_user) ## Glean Integrations - [Aha!](https://www.g2.com/products/aha/reviews) - [Augment Code](https://www.g2.com/products/augment-code/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) - [Document360](https://www.g2.com/products/document360/reviews) - [Figma](https://www.g2.com/products/figma/reviews) - [Gemini Enterprise](https://www.g2.com/products/google-gemini-enterprise/reviews) - [GitHub Copilot](https://www.g2.com/products/github-copilot/reviews) - [Google Drive for Confluence](https://www.g2.com/products/google-drive-for-confluence/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Miro](https://www.g2.com/products/miro/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Service Cloud Connector](https://www.g2.com/products/service-cloud-connector/reviews) - [ServiceNow Connector](https://www.g2.com/products/servicenow-connector/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Glean Features **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Customization - AI Agent Builders** - Natural Language Configuration - Tone Customization - Security Guardrails **Automation - AI IT Agents** - Document Processing - Feedback Collection **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI & Conversational Intelligence - Enterprise AI Chatbots** - Retrieval-Augmented Generation (RAG) - Natural Language Understanding - Multi-Turn Conversations - Contextual Response Generation **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Functionality - AI Agent Builders** - Omni-channel Support - Agent Branding - Proactive Response Capabilities - Seamless Human Escalation **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Knowledge & Data Integration - Enterprise AI Chatbots** - Real-Time Data Retrieval - API & Custom Data Connectors - Knowledge Base Integrations - CRM & ERP Integrations **Functionality** - Personalization - Search Analytics - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Data and Analytics - AI Agent Builders** - Analytics & Reporting - Contextual Awareness - Data Privacy Compliance **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Security, Governance & Compliance - Enterprise AI Chatbots** - Audit Logging - Role-Based Access Controls - Data Residency Controls - Response Guardrails **Integration - AI Agent Builders** - Workflow Automation - API Usage - Platform Interoperability - CRM Data Integration **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Administration & Deployment - Enterprise AI Chatbots** - Workflow Automation - Escalation Workflows - Conversation Analytics - Multi-Channel Deployment **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top Glean Alternatives - [Guru](https://www.g2.com/products/guru/reviews) - 4.7/5.0 (2,260 reviews) - [Notion](https://www.g2.com/products/notion/reviews) - 4.6/5.0 (11,149 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (383 reviews)