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AN

Aneeq N.

Associate consultant - CRM

Mid-Market (51-1000 emp.)

12/26/2023

"Glassix is such an awesome system for our customer service!"

5/5

What do you like best about Glassix?

The AI-driven analytics and reporting tools are impressive, especially the real time dashboard and the weekly suggestions and notifications being sent to admins. They provide deep insights into customer behavior and preferences, enabling us to tailor our services more effectively. The use of AI tags enable us to have accurate tagging for our conversations without any effort combined with the auto-suggested replies our agents can respond and resolve more tickets than ever before. Review collected by and hosted on G2.com.

What do you dislike about Glassix?

We’re not so technical so the initial setup was a bit complex and required some time to get accustomed to, especially since we integrated the AI suite which required somewhat of a long learning curve for our team. Review collected by and hosted on G2.com.

What problems is Glassix solving and how is that benefiting you?

By analyzing customer interaction data, history, and channel preference Glassix has helped us identify and address frequent issues more proactively, enhancing overall customer satisfaction. By being able to anticipate and pin point specific pains in our customer journey we have managed to improve some key metric such as increasing customer satisfaction rate by 6% month over month in the previous quarter and being able to improve agent productivity dramatically. Review collected by and hosted on G2.com.

Response from Ran Yosef of Glassix

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Absolutely delighted that you find Glassix awesome for your customer service, Aneeq! 🙌

The AI-driven analytics and real-time insights are a big win, providing valuable customer behavior insights. We understand the initial setup might have had a learning curve, but we're here to assist you.

Kudos on the impressive improvements in customer satisfaction and agent productivity. Keep up the great work!

Team Glassix

AN

Verified User in Internet

Mid-Market (51-1000 emp.)

6/6/2024

"Glassix chatbot helped us increase visitor to lead ratio by 35%!"

5/5

What do you like best about Glassix?

We use the chatbot to convert website visitors into qualified meetings and have already seen an increase of 35% in the past 8 months since deployment. The unified inbox is truly making a big difference for us and how we handle support tickets. The smart routing of conversations and how we set it up by SLA is working brilliantly for us. Review collected by and hosted on G2.com.

What do you dislike about Glassix?

I think that having a better level of support is essential for us. Improved support responses would be highly appreciated! Review collected by and hosted on G2.com.

Response from Ran Yosef of Glassix

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Wow, a 35% increase in visitor to lead ratio is impressive! We're thrilled that Glassix is playing a pivotal role in boosting your conversions and streamlining your support processes. Your success is our top priority, and we appreciate your feedback on our support services—we're on it!

Keep the great results coming!

Team Glassix 🧡🤖

AN

Verified User in Education Management

Mid-Market (51-1000 emp.)

6/16/2024

"Glassix AI is a true game changer for customer service!"

4.5/5

What do you like best about Glassix?

Let me tell you this, Glassix AI features are the real deal in customer service. We use the AI chatbot, AI powered suggested replies and AI tagging and it's been absolutely amazing for us on how we can not just interact better with our students but also to obtain and project potential issues that may occur later down the funnel. Review collected by and hosted on G2.com.

What do you dislike about Glassix?

I am pretty happy with Glassix, nothing major worth mentioning. Review collected by and hosted on G2.com.

Response from Ran Yosef of Glassix

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Thank you so much for leaving your review! We're happy to hear about your experience and how Glassix making your day to day more efficient and collaborative! Being able to project potential pitfalls when it comes to your customer service is paramount to the success of any org nowadays, we're happy to hear how Glassix is making it possible for you guys!

Team Glassix

AN

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

7/18/2024

"Glassix help our clients find what they need faster than ever!"

5/5

What do you like best about Glassix?

We use Glassix to resolove support tickets and help our clients to find answers to their common quesitons using the AI chatbot. The inbox is a life saver for our support team as it aligns all conversations into one place ensuring maximum efficiency. Review collected by and hosted on G2.com.

What do you dislike about Glassix?

Not much to dislike, we're pretty happy using Glassix for a long time now. Review collected by and hosted on G2.com.

AN

Verified User in Hospitality

Small-Business (50 or fewer emp.)

3/10/2024

"Glassix makes my work so rewarding!"

5/5

What do you like best about Glassix?

I really like to use Glassix for handling customer service tickets. It helps me stay organized and also to provide excellent service to our clients. The routing is working perfectly for us and using the chatbot makes it easy to stay available to our customers via WhatsApp. In our industry it is important to serve guests via various channels and using Glassix this is exactly what we do! Review collected by and hosted on G2.com.

What do you dislike about Glassix?

I think that they can improve their documentation. For example when I was looking at troubleshooting a specific scenario like how I can change my auto-suggested AI replies to different type of replies there was no information about it so I needed to reach out to their supprot team and ask. Review collected by and hosted on G2.com.

Response from Ran Yosef of Glassix

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Wow, thanks so much for this amazing review! We're thrilled to hear that Glassix makes your day more rewarding and productive.

It's great to know that consolidating your channels into our AI driven inbox helps you stay organized and respond faster to customer requests, and we totally hear you on the troubleshooting guides and are making a continuous effort to improve our guides library.

Keep up the amazing work your'e doing and thanks for choosing Glassix to be your partner in delighting your customer!

Team Glassix 🧡🤖

FK

Francis K.

SDR

Mid-Market (51-1000 emp.)

3/21/2024

"Enjoyed Galssix!"

5/5

What do you like best about Glassix?

Glassix is like a super impressive software that totally changes how we talk to our customers and use AI. It's like this awesome inbox where you can handle all your customer interactions in one place. No more switching between different tools and getting confused. Review collected by and hosted on G2.com.

What do you dislike about Glassix?

No major cons so far. With Glassix, you can chat with your customers on messaging apps, send texts, emails, do live chat on your website, and even talk on social media. It has all the cool features and is really big help for us. Review collected by and hosted on G2.com.

Response from Ran Yosef of Glassix

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Francis, thank you so much for taking the time to review Glassix. And what a wonderful review it is!

We're really happy you enjoy and appreciate the Glassix automation capabilities and automated workflows - we're all about helping you reclaim precious time and be more productive!

Please do not hesitate to reach out to us if you have any questions, we're just a message away!

Team Glassix 🧡🌟

AN

Verified User in Education Management

Mid-Market (51-1000 emp.)

6/16/2024

"Glassix is the best chatbot and unified comms platform I ever used!"

5/5

What do you like best about Glassix?

I love writing this Glassix review simply since we switched from different vendors which was a complete nightmare to work with. Now, with Glassix we have (almost) everything we need to provide excellent service and support our students. Review collected by and hosted on G2.com.

What do you dislike about Glassix?

Cannot say I dislike anything about using Glassix. So far so good - No complaints. Review collected by and hosted on G2.com.

What problems is Glassix solving and how is that benefiting you?

the AI chatbot, the inbox, and most importantly the automation all are solving issues like improving response time, increasing conversions, increasing ticket resolution rates, and much more. The fact that we can be available to our students 24/7 through various channels is tremendously important in today's landscape. Review collected by and hosted on G2.com.

Response from Ran Yosef of Glassix

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Wow, reading this review really made our day! Thank you so much!

Absolutely love hearing about your inbox and chatbot experience - Our product team is over the moon :)

Keep up the amazing work that you're doing!

Team Glassix 🧡🙏

AN

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

7/16/2024

"Glassix AI Chatbot Review"

5/5

What do you like best about Glassix?

We are witnessing a tremendous drop in customer wait times on all channels every since we deployed the AI chatbot. It helps our users to get answers to their most common questions and also knows how to route conversations in case there's a need to do that. Review collected by and hosted on G2.com.

What do you dislike about Glassix?

I like everything about this system, very convenient and effective. Review collected by and hosted on G2.com.

AN

Verified User in Education Management

Mid-Market (51-1000 emp.)

6/23/2024

"Glassix is an amazing tool for customer support and lead generation!"

4.5/5

What do you like best about Glassix?

I love the AI chatbot that helps us generate qualified leads from our website and through WhatsApp and Apple messages for business. I also love using the inbox which makes everything much easier when it comes to organizing and mange support ticketing! Review collected by and hosted on G2.com.

What do you dislike about Glassix?

Cannot think of anything worth mentioning. I'd mention that their support is truly helpful and always response fast to any question I might have. Review collected by and hosted on G2.com.

Response from Ran Yosef of Glassix

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Generating qualified leads is our bread and butter! So happy to hear that your manage to create better pipeline for your Sales team!

Cheers to more leads and revenue!

Team Glassix

AN

Verified User in Higher Education

Mid-Market (51-1000 emp.)

6/30/2024

"Glassix inbox and smart routing rules review"

5/5

What do you like best about Glassix?

Ever since we implemented Glassix within our org our entire student experience, admission, and support tremendously improved. We now have a system in place that can take care of most of our students needs, FAQs and reoute conversations to the most appropriate personnel. Review collected by and hosted on G2.com.

What do you dislike about Glassix?

Nothing I can think of. Their support is truly amazing and we rarely bump into any issues. Review collected by and hosted on G2.com.

Response from Ran Yosef of Glassix

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Thanks so much for taking the time to write this feedback! We really appreciate you and thanks for mentioning how our customer support are always there for you and your team.

Team Glassix 🧡🤖