I'm genuinely impressed by how Glassix has centralized all business communications into one unified inbox. Their auto-tagging feature and the ability to manage tasks and chats effortlessly have made customer interactions smoother and more efficient. It's remarkable how it bridges various channels, ensuring no customer query goes unanswered. Review collected by and hosted on G2.com.

Honestly, there's little to dislike. However, navigating through the plethora of features initially required a bit of a learning curve. But once mastered, it's all straightforward. Review collected by and hosted on G2.com.

We use Glassix as a ticketing system and it helps us to organize our support tickets and customer conversations all in one place. The inbox is the best thing about Glassix and using the AI chatbot on WhatsApp really upgrade our entire customer experience and support to a whole new level. Review collected by and hosted on G2.com.

I can't think of anything I dislike about Glassix. The system is great and we use it on a regular basis. Their support team is really good as well. Review collected by and hosted on G2.com.

The integration of Glassix into our support department was absolutely phenomenal! Everyone adapted so quickly and easily to the software and I think that it is safe to say that we’re already seeing some pretty good returns in the sense of ROI, customer and employee important KPIs such as Agent efficiency, and customer satisfaction rates. I like the fact that the inbox is so flexible and easy to manage, and the way that all conversations are handled and prioritized in one central place and in such an intuitive manner. Another great thing about Glassix is the customization options the platform offers. What I mean is that you can write code, perform any integration you need, and build anything inside the platform with no need for hand holding which makes you completely autonomous. Review collected by and hosted on G2.com.

Overall Glassix has been a great partner in our success, if I need to pick one thing I would like to see improved is the ability to have more articles on AI entities as this subject is somewhat new in the realm of customer support I think that leaders and system admins should have either proper documentation or regular workshops in the respected subject. Review collected by and hosted on G2.com.

I like the fact that the software is tailored to pretty much answer any business challenges we have. From managing tickets, prioritization, and feedback collection from our customers, Glassix does it all. What I like even more is the AI chatbot features, we are using Glassix’s chatbot for something like 8 months now and ever since collecting user information, gather feedback, and things like first response rate and customer satisfaction are in a constant rise, so, that’s why I’m happy to recommended the software to anyone in customer service. Review collected by and hosted on G2.com.

I think that Glassix can do better in providing more tutorials, especially when it comes to the AI features. There are so many helpful AI features that Glassix provides but yet for many w couldn’t find proper documentation. However, when we approach with a question we always get a prompt and professional resolution, so kudos for their team for doing great on this department. Review collected by and hosted on G2.com.

The unified inbox for business communication with support for various communication channels such as IM Apps, SMS, emails, live chats, social media, and chatbot builder also helps keep all types of communication on a single window. This makes the life of our sales and customer support team a bit relaxed, with less TAT for the closure of Tickets it's good for our business too. With a single sign-in, we easily get all the communication daily. Review collected by and hosted on G2.com.

It should support more social apps as businesses try to reach their clients through all the mediums possible. Review collected by and hosted on G2.com.

we can easily move between different ways of talking to customers. We can do this without forgetting what we talked about before, even if it was a long time ago.The inbox is amazing! It helps us stay organized by putting incoming conversations in a line, so we can answer questions quickly and in order of importance. Review collected by and hosted on G2.com.

We're not very tech-savvy, so setting it up at first was a bit tricky and took some time to get used to. Review collected by and hosted on G2.com.

With Glassix, I have all my messages in one inbox my response rate to clients and customers has improved and interaction has been seamless. Review collected by and hosted on G2.com.

For now, they are meeting my daily needs and I have not experienced downtime using them Review collected by and hosted on G2.com.

Coming across this platform is falling in love with it. The interface is user friendly and easy to navigate through. I also love how it makes interaction with customers across different platforms from a single dashboard, very easy and convenient.

This platform is a life saver. Using glassix has helped me in staying organized, and also in providing excellent services to our clients. Review collected by and hosted on G2.com.

My experience while using glassix has been seamless and an interesting one, and I do not have any regret using this platform so far. Glassix is the best. Review collected by and hosted on G2.com.

Using the Glassix AI chatbot and conversational AI suite we managed to reduce the first response rate, book more meetings, and increase our website visitor-to-lead rate by ~40%! Review collected by and hosted on G2.com.

Cannot think of anything I don't like about it. They have very good customer service and are always prompt and helpful. Review collected by and hosted on G2.com.

Happy to write this Glassix review as we use it to generate leads via WhatsApp. Ever since we started using it we see a consistent growth in the number of leads and pipeline creation. Review collected by and hosted on G2.com.

I wish there were more options for Marketers via the WhatsApp API. I know it is not directly associated with Glassix and that Meta has their own regulations but I wish it was more flexible overall. Review collected by and hosted on G2.com.