--- title: Glassix Reviews meta_title: 'Glassix Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 202 reviews by the users' company size, role or industry to find out how Glassix works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 202 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Glassix Reviews **Vendor:** Glassix **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.8/5.0 **Total Reviews:** 202 ## About Glassix Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe. ## Glassix Pros & Cons **What users like:** - Users find Glassix to be **simple and easy to understand** , avoiding unnecessary complications with data. (1 reviews) - Users find Glassix to be **simple and easy to use** , avoiding unnecessary complications with data management. (1 reviews) - Users appreciate the **intuitive design** of Glassix, finding it simple and easy to understand without confusion. (1 reviews) - Users appreciate the **simplicity and ease of understanding** of Glassix, avoiding complications with data management. (1 reviews) - Users value the **simple and easy-to-understand** nature of Glassix, making it accessible and user-friendly. (1 reviews) **What users dislike:** - Users find a **lack of integrations** with Glassix, limiting its functionality and making it feel incomplete. (1 reviews) - Users feel that Glassix has **limited features** , lacking completeness as a standalone program. (1 reviews) - Users feel that Glassix lacks **complete features** , making it feel insufficient for comprehensive program needs. (1 reviews) ## Glassix Reviews ### 1. Glassix is a very solid choice with some room for improvement… **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel D. | Founder, Glass, Ceramics & Concrete, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Glassix?** Glassix’s integration with social media platforms is particularly impressive, allowing us to manage all social media interactions in one place. The email management system is also quite robust, ensuring that we stay on top of all customer emails efficiently especially when we have multiple emails used by various departments Glassix makes it easy to respond, monitor and track anything email within our org. **What do you dislike about Glassix?** I would say that it is a very decent choice and good value for our bucks but I would like to see the analytics part of Glassix more detailed. I feel there's room for improvement in providing deeper insights, and metrics that are crucial for some support teams. **What problems is Glassix solving and how is that benefiting you?** By using Glassix, we've managed to centralize our customer communication, resulting in a more organized and effective customer service approach. It's helped us keep track of all customer interactions, ensuring that we provide timely and consistent responses. Managing various, active social pages, multiple email accounts, Whatsapp and Apple messages can be daunting if done in siloes, Glassix helps us overcome these and more using it’s unified inbox. **Official Response from Ran Yosef:** > Hello Daniel, Thank you so much for your glowing review! We're thrilled to hear how Glassix has streamlined your social media and email communications. It's music to our ears knowing our unified inbox is hitting the right notes in keeping your customer interactions harmonious. Regarding the analytics, we hear you loud and clear! Continuous improvement is part of our jam, and we're already tuning up our analytics features to provide those deeper insights you're looking for. Stay tuned for some exciting updates! Thanks again for being a loyal customer. Your feedback is the key to our symphony of customer service excellence. Keep rocking your customer communications! Best Regards, Team Glassix ### 2. Glassix WhatsApp chatbot is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Glassix?** I love that we are using the glassix whatsapp chatbot to respond to customers and to talk with customers via live conversations. Given the fact that more than 60% of the conversations are resolved by the chatbot on whatsapp Glassix is as an immense value for our customer service and operational revenues. **What do you dislike about Glassix?** I think that sometime it takes too much time to approve new temaplates using the Glassix and the WhatsApp business API, I wish there was a quicker way to approve new templates. **What problems is Glassix solving and how is that benefiting you?** The fact that we can save so much time using a chatbot on WhatsApp and address common delivey issues is completly changing the game for us. Also we see greater results in terms of returning customers and customer satisfaction rates. We also use the inbox to navigate and manage conversations with our customers which is super easy and helpful! **Official Response from Ran Yosef:** > Hey there! Yay, we're thrilled to hear that our WhatsApp chatbot is completely changing the way you communicate with your customers and resolve support tickets! Efficiency is the name of the game, and we love to see you guys totally embracing it! Regarding the WhatsApp templates approval process, we totally understand the urgency, but unfortunately, it's out of our hands to expedite it as this process is solely dependent on Meta and must adhere to Meta's terms and conditions. Please feel free to reach out to us with any questions you might have; we're just a message away! Team Glassix 🧡🤖 ### 3. Glassix is awesome work partner **Rating:** 5.0/5.0 stars **Reviewed by:** Latham W. | HR Director, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2024 **What do you like best about Glassix?** Glassix is an excellent tool for consumer and member communication. It facilitates the unification of all business communications and enables us to reply to members promptly. When it comes to managing customer service tickets, we truly enjoy using Glassix. It assists us in maintaining organization and in giving our customers outstanding service. Additionally, Glassix has made our email and social media correspondence more efficient. **What do you dislike about Glassix?** No major issue faced so far. In case we need any help, customer support is prompt to respond. Overall, Glassix is worth the money. **What problems is Glassix solving and how is that benefiting you?** Their unified inbox is keeping our customer interactions cordial by maintaining the proper notes. **Official Response from Ran Yosef:** > Wow, thank you so much, Latham! This kind of feedback, "we truly enjoy using Glassix," is what keeps us going. Thank you for taking the time to review Glassix and keep rocking! Team Glassix 🧡💪 ### 4. With Glassix we reduced first response time by 80%! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Glassix?** We're using the Glassix AI chatbot and it has not just helped us to increase customer satisfaction scores, and ticket resolution rates but it has also helped us to improve first response time by nearly 80%! These are staggering stats for anyone in the customer service space and we're thrilled to be a part of this success. **What do you dislike about Glassix?** Nothing really, it has been an immense help for our daily ops and showed almost an immediate return on our initial investment. **What problems is Glassix solving and how is that benefiting you?** It takes our entire comms to a whole new level, everything is organized, nothing get missed and the best part of it all is of course the automation! **Official Response from Ran Yosef:** > Wow, we just love hearing such positive feedback! It's all about setting up your AI chatbot to really tackle those big customer service challenges. Knocking down first response times by 80%? That's just phenomenal! Thanks a tone for sharing how Glassix has delivered such impressive results and value for your team! Keep up the great work, and here's to continued success together! Team Glassix 🧡🙌 ### 5. Glassix WhatsApp chatbot and unified inbox helps us automate ~60% of out customer interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about Glassix?** The WhatsApp chatbot is absolutely phenomenal! We use it on our website and via mobile devices and it helps our customers to schedule maintenance calls, schedule test drives, and even allow them to see what's in stock. We also use the Glassix unified inbox as it helps us organize all our other tickets from other channels all in one place. **What do you dislike about Glassix?** I think that the system is excellent, don't see any downsides and very happy with their service so far. **What problems is Glassix solving and how is that benefiting you?** the unified inbox is a lifesaver in terms of organizing our business conversations from different channels while the chatbot in WhatsApp helps us with better communication with our customers. The automaton flows and the real time dashboards are outstanding as you can see metrics and analysis for both the chatbot and the customers. **Official Response from Ran Yosef:** > Thank you so much. This is music to our ears! Automating ~60% of your customer interactions using our WhatsApp chatbot must have been an amazing achievement for both your support and operations teams! Keep up the great work and please reach out in case you need any assistance or have any questions! Team Glassix 🧡🌟 ### 6. The best decision I took was to switch to Glassix **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa F. | Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2023 **What do you like best about Glassix?** We used a different vendor (which I will not mention their name) as our customer support platform and recently moved to Glassix (about 4 months ago) and ever since our support agents are pretty happy with the platform. The ability to integrate AI auto suggested replies and auto summarize conversations without losing the conversation history is making a very big difference in our day to day. We’re now able to switch between channels while communicating with the same customer without losing the conversation context even if it occurred months ago, everything is kept in the history tab for the same client making it super easy and accessible. **What do you dislike about Glassix?** Overall Glassix is great for our customer service and support needs, one thing I would say is that they should have a more comprehensive articles section to help with common support scenarios our agents often facing, however the one thing that kind of help to overcome this is the auto suggested replies which are powered by GPT-4. **What problems is Glassix solving and how is that benefiting you?** The ability to easily switch from one channel to another without losing the context of the conversation is amazing for us, in addition the ability to auto summazrize and auto tag conversations automatically, I mean the accuracy rate is very high so it is rare we see any issues with it. **Official Response from Ran Yosef:** > Thanks for the rave review, Vanessa! It sounds like Glassix has turned your customer support into a powerhouse of efficiency and satisfaction. Thrilled to hear how our AI's ability to keep conversations in context, even months back, is making life easier. And hey, we're taking notes on beefing up our articles section. Stay tuned for more magic from GPT-4, and keep rocking that customer service! Yours, Team Glassix ### 7. Using Glassix we manage to increase lead generation and meetings booked by 45%! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2024 **What do you like best about Glassix?** We use the Glassix chatbot via multiple channels and it helps us not only to automate many redundant tasks and answer commonly asked questions but we also manage to convert more and book more meetings which have a direct influence on our pipeline and revenues. Very happy with the inbox and the integrations. **What do you dislike about Glassix?** Nothing to dislike, all is good on our end. **What problems is Glassix solving and how is that benefiting you?** It helps us to save time, it automates many process on our backend not only for customer support but also for marketing and sales. **Official Response from Ran Yosef:** > Thank you so much for your fantastic review! We're delighted to hear that Glassix is significantly enhancing your lead generation and meeting bookings. It’s great to know that our chatbot and its integrations across multiple channels are not only streamlining your tasks but also boosting your pipeline and revenues. We appreciate your feedback and are thrilled to be a part of your success in automating processes for customer support. Looking forward to continuing to support your business growth! Team Glassix 🧡🤖 ### 8. Glassix inbox - The best thing that happened to our support team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Glassix?** We have used Glassix for a little over a year now and it has been quite a ride. The support inbox and the AI features are built to support the everyday needs of modern organizations. We are now able to deliver timely responses, using the AI features and the chatbot on our webiste and various other channels. **What do you dislike about Glassix?** would love to have more documentation and walk-throughs. **What problems is Glassix solving and how is that benefiting you?** It helps us save a lot of time and eliminate mundane and repetitive tasks. It also unifies all of our conversations into one inbox / app. **Official Response from Ran Yosef:** > Wow, we're just over the moon to see your review! A year with us, and you're rocking it—thanks for letting us be a part of your journey. We totally hear you on needing more documentation and walkthroughs. We're on it—promise! More guides and resources are coming your way to make sure you're getting the most out of every feature. Thanks a million for sticking with us and for shouting out your success. Here’s to many more years of making support as cool as it should be. You’ve got this, and we’ve got you! Team Glassix ### 9. Glassix make my day to day so easy with its unified inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Jd F. | Founder / CEO, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Glassix?** We use Glassix inbox to resolve support tickets from channels. The ability to have everything in one centralized view is a game changer for me and my team. We also use it for me and my team. We also use it for lead capturing from our Whatsapp business channel allowing the marketing team to immediately respond and route the leads to the proper department. **What do you dislike about Glassix?** I cant' think of anything I dislike. I think that the platform is really easy to use and the fact that you can add a bot to some conversations in case thses are repetitive makes it even easier to work in customer service **What problems is Glassix solving and how is that benefiting you?** Glassix gives me piece of mind when it comes to making sure that all the customer service tickets are being handled in a timely manner. The most important thing is that no ticket goes unanswered and that all are being assigned to the right agent or the most available age in a timelt manner **Official Response from Ran Yosef:** > Hey JD, Appreciate your review! It's great to hear how the unified inbox is simplifying your team's workflow and enhancing lead capture from WhatsApp. Also, hearing that the user-friendly interface and the bot feature are making your customer service more efficient is fantastic. Glad to know Glassix is meeting your needs without any downsides, and it's reassuring to hear it's ensuring timely and accurate ticket handling. Thanks for sharing your positive experience! Yours, Team Glassix! ### 10. Love using Glassix Chat AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Package/Freight Delivery | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Glassix?** I love the AI chatbot. It helps us immensely with resolving customer queries and responding fast to clients looking for their shipment info. I also think that the way we can organize all our tickets in one place is genius and a time saver! **What do you dislike about Glassix?** I think that overall it does great service for us. Can't think of any down sides or anything worth sharing here. **What problems is Glassix solving and how is that benefiting you?** It helps me cut down service and operations costs by at least 40%. It also helps us with customer service and customer satisfaction. Our story with Glassix is quite a thing actually. See, ever since we implemented the AI omnichannel chatbot we managed to go down from 15 service agents to only 6, also we managed to drop the first response times and ticket resolution time drastically. **Official Response from Ran Yosef:** > Well, thank you so much for these kind words! We LOVE hearing that Glassix is making a big difference in how you interact with your customers! The 40% cut in operational costs is AMAZING! Keep rockin and please reach out in case you have any questions, we're here to help! Team Glassix 🧡🤖 ### 11. Love using Glassix for customer support and ticket handling! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2024 **What do you like best about Glassix?** Ever since we implemented Glassix everything changed for our support org! Crucial KPIs are constantly on the rise and customers and agents have never been happier. The platform was built with both the agent and the customer's top of mind built to address almost every pain in the modern support landscape. **What do you dislike about Glassix?** More documentation is needed! I would really appreciate to have more info about specific integrations and how-to guides. **What problems is Glassix solving and how is that benefiting you?** It saves us a tone of time, smart workflows, and automation. Ticket routing based on pre-defined business rules - and MORE! **Official Response from Ran Yosef:** > Hi there, Thank you so much for taking the time to share your positive experience with Glassix. We are thrilled to hear that our platform has made a significant difference in your support organization, boosting crucial KPIs and bringing satisfaction to both your customers and agents. Keep up the AMAZING work that you do! Team Glassix ### 12. Glassix AI review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Glassix?** Absolutely love using Glassix AI features. From the AI suggested replies to the one click conversation summary the platform really works great for us. We also use the chatbot and the unified inbox which makes everything much smoother and allows us to better communicate with customers and prospects. **What do you dislike about Glassix?** Sometimes there's latency and delay in the chatbot responses in WhatsApp but as I far as I understood it is also depends on WhatsApp serves and not solely on Glassix. **What problems is Glassix solving and how is that benefiting you?** It helps us to communicate faster and better. The AI features are a complete game changer in how we communicate with customers and prospects and also it helps us to prioritize conversations in a logic queue which makes us all way more productive. **Official Response from Ran Yosef:** > Thanks so much for sharing your thoughts! We're thrilled to hear that our AI features and unified inbox are making your communications smoother. Regarding the latency on WhatsApp, please reach out to us directly so we can address this issue with you and your team in person. Glad to know the AI is boosting your productivity! Team Glassix 🧡🤖 ### 13. Glassix, amazing AI chatbot for lead generation! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Glassix?** The Ai chatbot in Whatsapp helps us to generate more leads and provide immediate customer support by answering any question coming its way. Love the unified inbox and the AI features for enhanced support! **What do you dislike about Glassix?** Nothing I can think of at this stage. Working with their system for a little over a year now and all is working just fine, support is great too. **What problems is Glassix solving and how is that benefiting you?** It help us to automate more than half of our sales funnel and entirely automate our support operations, time saver and money saver! **Official Response from Ran Yosef:** > Thank you so much for this wonderful feedback! We're so happy to be a part of your success - Keep shining! Team Glassix 🧡🤖 ### 14. Glassix is an amazing tool for our daily customer communication! **Rating:** 4.5/5.0 stars **Reviewed by:** Saifullah K. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Glassix?** Glassix's intuitive interface and seamless integration with our existing CRM systems stand out. It has significantly streamlined our customer interaction process, making it more efficient and user-friendly. See, we’re using HubSpot as our CRM and marketing automation platform, and the ability to update lead information and status without leaving Glassix and using multiple tabs is huge in terms of efficiency and effort. **What do you dislike about Glassix?** Overall, I think we’re pretty happy with Glassix and its return on our investment, but sometimes, the mobile app can be a bit glitchy, especially during peak hours. **What problems is Glassix solving and how is that benefiting you?** Glassix has solved big issues of fragmented customer communication. It's now easier to track customer interactions, conversation histories, and CSAT, leading to improved service and a better understanding of customer needs. It’s completely changed the way we serve our clients and how we solve day-to-day support challenges and tickets. **Official Response from Ran Yosef:** > Fantastic to hear how Glassix is enhancing your CRM efficiency and customer communication! Your feedback on the mobile app is noted; we're constantly working to improve performance, especially during peak times. Thanks for sharing how Glassix has transformed your customer service – it's insights like these that drive us to keep innovating! Team Glassix ### 15. Glassix AI support system review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Glassix?** I really like how the system streamlines our daily processes, from capturing leads on our website using the AI chatbot, to organize and route conversations from different channels using the AI inbox, I think it's safe to say that Glassix is a core system in our org. **What do you dislike about Glassix?** I can't think of anything I dislike. Their team and product always delivers as promise. **What problems is Glassix solving and how is that benefiting you?** It helps us reclaim precious time by automating so many things we didn't even know can be automated. Also, the chatbot allows us to always respond to customers even after working hours and the inbox helps us to unify all communications and route case-specific conversations to the appropriate owner based on skill or SLA. **Official Response from Ran Yosef:** > It's great to know our AI chatbot and inbox are making such a positive impact on your daily operations. We're here to continue delivering and supporting your success. If there's ever anything you need, don't hesitate to reach out! Team Glassix ### 16. Glassix is the best platform for our students engagement and comms! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Glassix?** Love writing this Glassix review as I'm using it every single day to communicate with our students via direct messaging apps and our website chat. The platform is very easy to use and navigate, it has all the important features you need for ticketing and support. **What do you dislike about Glassix?** I can't think of anything I dislike. Great platform and wonderful support. **What problems is Glassix solving and how is that benefiting you?** It helps us in so many ways, here are a few: - Unify all of our messages into one place - Ticket routing and prioritization based on channel and available reps - Automation of repetitive students questions and resolution via the chatbot **Official Response from Ran Yosef:** > Hearing that there’s nothing you dislike really makes our day! We're thrilled to know that our platform and support are meeting your expectations. It sounds like Glassix is really stepping up to the plate by unifying your messages, intelligently routing tickets, and automating responses to frequent student inquiries. These features not only save time but also enhance the way you connect with students, making sure no one is left waiting. Thanks again for sharing how Glassix is making a difference in your daily communications. We're excited to continue supporting your efforts to provide outstanding service to your students! Team Glassix 🧡💪 ### 17. Exceptional tool for customer support and ticketing handling! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2024 **What do you like best about Glassix?** Glassix is truly exceeding our expectations with its smart routing, unified inbox and the AI chatbot. All features sings so well together helping us deliver exceptional customer experiences across multiple channels. **What do you dislike about Glassix?** Nothing. we use for a little over a year now and I have nothing bad to say about this platform. **What problems is Glassix solving and how is that benefiting you?** It organizes all of our conversations and automates the vast majority which saves us a lot of time and cutting down our costs for headcount. ### 18. Glassix Review - All States Gym **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Glassix?** Glassix is a great tool to communicate with our customers and members. It helps us to unifiy all of our business communications and respond fast to our members. I especially like the way the chatbot helps our members with their most common questions and that when a member requires an agent the conversation is immediately getting routed to us. **What do you dislike about Glassix?** Their mobile app have some glitches from time to time, I mean it's nothing major but I wish they can fix it so it can work smoother. **What problems is Glassix solving and how is that benefiting you?** It helps us to communicate with our members, send important information via multiple channels and respond fast to any message. It also helps us to be more productive and for our members to have the option to reach out to us around the clock and get responses to their questions. **Official Response from Ran Yosef:** > Thank you so much for your amazing feedback! We're thrilled to hear about the improvements to our mobile app, and we acknowledge the glitches you've mentioned. Rest assured, we're diligently working behind the scenes to resolve these issues as quickly as possible. It's wonderful to hear that our unified inbox is streamlining communication with your gym members, making it more efficient and collaborative! Please remember, we're always here for you. Don't hesitate to reach out if you have any more feedback or need assistance. Team Glassix 🧡🤖 ### 19. Glassix review A+++ **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Glassix?** I think that working with Glassix just makes everything much easier for us. Our guests gets prompt responsees using the AI chatbot via multiple channels like WhatsApp and Apple Messages and we can stay on top of our support and service tickets. It also helps us with routing tickets to the right agents and departments using the AI auto tagging feature we're able to perfectly do that. **What do you dislike about Glassix?** I think that all in all it is a good value product. The costs are reasonable and their support team are always responsive. **What problems is Glassix solving and how is that benefiting you?** The way we resolve tickets and guests issues using the Glassix inbox and the AI chatbot that works across channels is the best and most updated way to provide an omnichannel customer service and that is exactly what we manage to achieve using the Glassix system. **Official Response from Ran Yosef:** > Wow, an A+++! Thank you so much! Our mission is to simplify tasks for you and your team, and we're thrilled to hear we're succeeding! Learning that our AI chatbot enables you to resolve more interactions and close tickets more quickly is exactly the impact we aim for. Thank you again for your heartfelt feedback. Keep on rocking! Team Glassix 🧡🤖 ### 20. Glassix AI **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Glassix?** We use the Glassix AI suite and it has been great so far. The unified inbox blended with the chatbot and the auto suggested replies is truly amazing. We resolve more queries than before and are able to serve our clients in various channels and in lightning speed. **What do you dislike about Glassix?** I can't really think of anything, tbh, the system is great and we use it to resolve many challenging things. **What problems is Glassix solving and how is that benefiting you?** It helps us stay prompt on various channels, it also helps us to unify all of our communications into one inbox. The best thing is the AI features that truly empower us and make a difference in how we respond to tickets and how we conduct overall communications with our clients. **Official Response from Ran Yosef:** > Thank you so much for your glowing review! We're thrilled to hear how well the Glassix AI suite is working for you, especially the unified inbox and AI-enhanced features like chatbot integration and auto-suggested replies. It's great to know that these tools are helping you resolve queries quickly and effectively across multiple channels. We're here to support your continued success! Team Glassix 🧡🙌 ### 21. Glassix customer support AI platform review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Glassix?** Glassix AI is the real thing for customer support. We use it daily as a core system. The AI chatbot is doing so much for us, from booking more showings to scheduling appointments and answering FAQs. **What do you dislike about Glassix?** Nothing I can think of. Excellent customer service and very generous customer success team. **What problems is Glassix solving and how is that benefiting you?** It unifies all of our communication channels into one smart inbox, it also automates many backend processes for us and most importantly helps us stay available to our customers through various channels and round the clock! **Official Response from Ran Yosef:** > "Glassix AI is the real thing for customer support" - Reading this just made our day much better! Thanks so much for taking the time to write this review! Team Glassix ### 22. Glassix is the best platform for our communications needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2024 **What do you like best about Glassix?** I love the integrations and the way we can so smoothly implement chatbots on multiple communication channels. I use Glassix for more than a year now and the experience is easy and flawless. **What do you dislike about Glassix?** Cannot see any downside as I write this review. I promise to update my review in case I bump into something that requires my review. **What problems is Glassix solving and how is that benefiting you?** It helps us organize our communications so effectively, it also helps us to tag and categorize conversations from different channels, and most importantly it helps us to automate so many aspects of ourr business which makes our lives and our members lives so much easier. **Official Response from Ran Yosef:** > Thank you so much for taking the time to write this amazing review. We're really thrilled to hear how Glassix has become an integral part of your daily support operations and how we help you better communicate with your clients! Just so you know, we're here for you at any time. If you have any questions or suggestions, we're more than happy to assist. Keep doing the amazing work that you're doing! Team Glassix 🧡🙌 ### 23. Spot on **Rating:** 5.0/5.0 stars **Reviewed by:** Favour E. | Advertising and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Glassix?** Glassix is a valuable asset for our team, effectively handling our support queries. Chatbot is a big assistance which efficiently handles regular customer questions, reducing our workload considerably. We are happy to use features like AI-generated responses. Overall, product is worth the money. **What do you dislike about Glassix?** In terms of drawbacks, we haven't encountered any significant issues. Glassix takes care of all our requirements, including easy transfer of large files. **What problems is Glassix solving and how is that benefiting you?** Their exceptional support has ensured a smooth experience for us. Their prompt responses and attentiveness to our questions leave us highly satisfied with the platform. **Official Response from Ran Yosef:** > "Glassix is a valuable asset for our team" - Well, THANK YOU! I't's so nice to hear Glassix makes your daily routine more productive and that our AI-generated auto responses feature does its magic for you and your team. Your comment about our support team just made their day! 🙏🌟 Cheers to more efficiency in the workplace and happy customers! ### 24. Glassix is the best customer communication solution I ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Glassix?** Love using Glassix to communicate with our clients and prospects using the AI unified inbox. We see tremendous growth and can provide great customer service using the handful of features the software provides. **What do you dislike about Glassix?** Nothin I can think of at this moment. I've been a user for a little more than a year now and everything is going smooth. **What problems is Glassix solving and how is that benefiting you?** The AI chatbot helps us to book more showings, plus it replies to customer requests regarding property availability, and help prospects find their next home by asking guiding questions referring to their preferences. **Official Response from Ran Yosef:** > Yay, it's so nice to hear things like: "The AI chatbot helps us to book more showings" - That is exactly what we aim for! Cheers to even a better future. Team Glassix 🧡🙏 ### 25. Glassix chatbot and conversational AI platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Glassix?** Glassix has been amazing so far, starting with their customer support team and their platform everything seems to be smooth and organized. We use Glassix to interact with our customers via Apple Messages and WhatsApp and also through our website and social media accounts. The way this works is that all the conversations are being centralized into one inbox and this makes our daily routine easy and more managable. I like the mobile app as well as it gives you the freedom to respond to urgent requests on the go. **What do you dislike about Glassix?** Nothing really. I had multiple interactions with their support team but everything has been resolved to my utmost satisfaction. **What problems is Glassix solving and how is that benefiting you?** It gives you the freedom to connect with customers using only one app. It centralizes all of your communications from different channels but most importantly it automates so many conversations that are resolved in a timely manner using the chatbot. **Official Response from Ran Yosef:** > Thrilled to hear that Glassix is streamlining your customer interactions and making life easier! It’s great that our mobile app is helping you manage urgent communications on the fly, too. We're glad to know our support team has been able to resolve your issues satisfactorily. We’re here to keep making your experience with Glassix as smooth as possible. Appreciate you sharing your success story! Team Glassix 🧡💪 ### 26. Glassix AI chatbot help us generate more leads! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Glassix?** Ever since we started to use the Glasssix AI chatbot we see a dramatic increase in the number of leads coming from our website and social media accounts. The chatbot works brilliantly for us via multiple channels and reduces friction and repetitive questions. **What do you dislike about Glassix?** I think that Glassix should have more documentation about their AI features. **What problems is Glassix solving and how is that benefiting you?** Glassix helps us generate more leads, auto reply to many repetitive questions, saves us a ton of time, and most importantly keeps all of the interactions with our customers in one place, organized. **Official Response from Ran Yosef:** > "Glassix AI chatbot help us generate more leads!" - Music to our ears! Thanks so much for taking the time to write this amazing feedback, we're truly thrilled to hear how Glassix saves you more time! Team Glassix 🧡🙌 ### 27. Great Solution for My Retail Business: Glassix's Impact on Customer Engagement **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Glassix?** As a retail business owner, glassix has been a game-changer for us. Its AI-powered messaging platform has transformed how we engage with customers across various channels. The unified inbox and AI chatbots have not only streamlined our workflows but also significantly improved customer satisfaction by providing quick, easy and personalized responses. Great Customer support and thanks s to how easy it is to implement and integrate, we've seen a boost in sales and customer loyalty. **What do you dislike about Glassix?** There is very little to dislike about Glassix, overall a fantastic addition to our business operations. **What problems is Glassix solving and how is that benefiting you?** Glassix solves the problem of managing customer interaction seamlessly. **Official Response from Ran Yosef:** > Jennifer, thanks for the feedback! It’s awesome to hear that Glassix has been such a big hit for your retail business, streamlining your workflow and boosting customer satisfaction. We’re delighted that it’s had such a positive impact on your sales and customer loyalty. Thanks for being on board with us, and we’re excited to keep delivering great results for you! Team Glassix 🧡🤖 ### 28. Seamless experience **Rating:** 4.5/5.0 stars **Reviewed by:** ASHIKA M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Glassix?** Glassix is an AI-based customer communication and messaging platform that offers seamless conversations across various channels at any time uninterrupted. Its features include Instant messaging and replies via platforms like WhatsApp, iMessage, messenger and live chats, social media, and instant channel messages making cross-channel chatbots deployed in just one click. It unifies messaging in a single interface making instant replies and faster response rate of inquiries to the customers. Here, the wait time gets lesser the customer satisfaction also gets higher. **What do you dislike about Glassix?** This application is definite in seamless user experience yet a user who is not tech savvy can find it quite sophisticated for the initial setup. A small business owner can also face the same, so it would be better if the application could make the initial setup process simple and easy so that not tech-savvy people find ease in the initial setup. **What problems is Glassix solving and how is that benefiting you?** This application provides a seamless user experience, gives faster response to customers, and enhances instant messaging. **Official Response from Ran Yosef:** > Hey Ashika! Thank you for your insightful review, We're thrilled to hear about your positive experience with Glassix. It's fantastic to know that the easy and seamless integration across various channels and our instant messaging features are elevating your customer engagement efforts. Keep up the AWESOME work and please reach out with suggestions, we're always happy to learn more from your day to day endeavours. Team Glassix 🧡 ### 29. Glassix is an amazing tool for customer support, sales, and marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2024 **What do you like best about Glassix?** We use Glassix for automation, chatbot and live chat and support inbox and it does a great work for us so far. **What do you dislike about Glassix?** Sometimes there are annoying glitches and delays in responses but their support tweam is pretty fast in addressing these. **What problems is Glassix solving and how is that benefiting you?** Love the inbox and the way it is built to organize conversations, I also think that the chatbot and the AI features are incredibly important in today's dast paced customer-digital world. **Official Response from Ran Yosef:** > Wow, thank you so much for your thoughtful feedback! We're thrilled to hear that Glassix is having such a positive impact on your customer support, sales, and marketing efforts. We hear your concerns about the glitches and are actively addressing them to ensure they won't be a problem in the future. Team Glassix 🧡🙏 ### 30. Glassix chatbot and support software review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Glassix?** Overall it is a great software for customer support, chat, and ticketing. I would prefer using something lighter and less complicated to resolve customer issues. **What do you dislike about Glassix?** I think that it is a bit complicated for someone who is not so technical, I would like to have more documentation and I think that the dashboard and reports features can be more simple. **What problems is Glassix solving and how is that benefiting you?** We use it to help students with common questions via various channels, to resolve support tickets and also using their chatbot for times we're out of office or outside our office hours. **Official Response from Ran Yosef:** > Thank you for your honest feedback! It’s great to hear that Glassix is serving you well in customer support, chat, and ticketing. We get that it can feel a bit complex if you're not super tech-savvy. We’re definitely pushing to improve our documentation and simplify those dashboards and reports to make sure everyone can get the most out of Glassix without a steep learning curve. It sounds like the AI chatbot has been a real asset for handling student inquiries and support tickets, especially after hours—that’s exactly what we like to hear!! Thanks again for sharing your thoughts. We're looking forward to making your experience even smoother and more straightforward! Team Glassix 🧡🙏 ### 31. Glassix is the BEST AI customer support software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Glassix?** What I like best about Glassix is its easy to use and understand integration of AI into customer support processes. The AI chatbot is incredibly efficient in handling repetitive inquiries, which significantly reduces the response time and improves our overall customer satisfaction. The NLP capability of the bot is impressive, enabling them to understand and respond to a wide range of customer queries accurately with the latest integration of the GPT-4 engine which makes it super innovative and human-like. Another thing I'd like to point out is the user interface of Glassix, the Unified Inbox, in particularly intuitive and easy to navigate, making it simple for our team to manage customer interactions and close more tickets! The real time dashboard of Glassix provides us with a comprehensive view of customer requests and interactions reaching out from different channels, which helps in tracking and improving our support strategies and can alert on good and or poor agent's performance. Lastly, the scalability of Glassix is a major advantage. As our business grows, the software easily adapts to the increasing volume of customer interactions, ensuring that our level of customer support remains high (and with less redundant effort). Overall, I think it is fairly safe to say that Glassix has transformed the way we handle customer support tickets, making it more efficient, data-driven, and customer-focused. **What do you dislike about Glassix?** In essence, Glassix is not only meets our needs EVERY SIGNLE DAY but has continually impressed us with its capabilities and performance, leaving us with no significant aspects to dislike. **What problems is Glassix solving and how is that benefiting you?** If you're working in Customer Support, You know how it can sometime be a real headache, especially if you're company is not investing in the right tools. Well, Glassix has basically taken that pain away. First off, the AI chatbot handles all those repetitive questions customers always ask, this by itself is a dream come true for us. It frees up our team to tackle the more complex matters. Then there's the Unified Inbox thing. Before, our systems were all over the place, and it was a real hassle to get the full picture of a customer's issue. Glassix ties everything together. So now, when a customer reaches out, we instantly have their entire history at our fingertips and we can tell from which channels they've reached out from. Honestly, the biggest thing for us is how it's improved our customer relationships. People are happier with the support they get, and that's a big win. They feel like we’re really there for them, and that’s something you can't put a price on. So yeah, Glassix has been a huge help for us. **Official Response from Ran Yosef:** > Thank you for the fantastic review! We wish all reviews were like this one :) WE'RE SO thrilled to hear Glassix is revolutionizing your customer support and are delighted that our AI chatbot and Unified Inbox are making a real difference! 🤖📥 Your success stories fuel our passion for innovation. We're excited to keep supporting your business's growth and making customer support seamless. Team Glassix 🧡 ### 32. Love using Glassix Chatbot and Support inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2024 **What do you like best about Glassix?** We use the Glassix WhatsApp chatbot to communicate with new prospects and existing customers and it allows us to free up a lot of time and also to easily conduct more conversations in shorter time m the resolution rate of the Chatbot is really high and the best thing is that you can actually see all your business conversions in one place. **What do you dislike about Glassix?** I think that overall it's a really good system and can't point of anything I'd like to improve or dislike. **What problems is Glassix solving and how is that benefiting you?** - The ability to communicate with multiple customers simultaneously. - The option of routing and automatically resolve conversations using the Chatbot. - Manage conversations from one place. - Reduce waiting times for our customers. **Official Response from Ran Yosef:** > Wow, thank you so much for this wonderful review! We're so happy to hear that our WhatsApp chatbot makes wonders for your business. Keep up the amazing work you're doing and pls don't hesitate to reach out to us in case you bump into any issues or have questions. Team Glassix 🧡🙌 ### 33. Glassix is our go to support platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Glassix?** The unified inbox and AI chatbot are our every day heros! We simply our interactions and automate more than half of our conversations using Glassix! **What do you dislike about Glassix?** Nothing I dislike about Glassix, it helps us immensly with simple and more complicated tasks. **What problems is Glassix solving and how is that benefiting you?** It simplfy our support workflows, we automate more processes because of it and we stay available through multiple channels. ### 34. Getting more done with Glassix **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Glassix?** I think that the way we set up Glassix is brilliant. Our chatbot handles pretty much all the orders from the website, other things like coupon codes and special deliveries are handled by us. We use the Glassix inbox to manage all of our conversations from different channels and it helps us stay organized and keep our customers informed about their order. **What do you dislike about Glassix?** I think that sometime we experience a slight delay in the chatbot responses via social media but it's nothing major. **What problems is Glassix solving and how is that benefiting you?** We can easily respond to customers. We use the chatbot to automate orders via our website and social media. and we also offer specials and custom events with automated campaigns via SMS. **Official Response from Ran Yosef:** > It's so great hearing that you get more done by using Glassix! It's great you managed to set up the chatbot to actually work as part of your team and let it handle most of your customer's requests, we kep improving its capabilities so please stay tuned. Keep up the amazing work you're doing and pls don't hesitate to reach out! Team Glassix ### 35. Glassix has the best omnichannel AI chatbot! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2024 **What do you like best about Glassix?** We use the AI omnichannel chatbot to provide support, and help our users to find what they look for. So far the experience is beyond any doubt A+++! **What do you dislike about Glassix?** Nothing to dislike. Easy to use tool, very intuative and we all seems to use it and like it. **What problems is Glassix solving and how is that benefiting you?** Automations - Time saving for our reps and users - User satisfaction - Channel unification - 24/7 Availability ### 36. A great tool for projects needing omnichannel communication **Rating:** 4.5/5.0 stars **Reviewed by:** Samit B. | Senior Communication Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Glassix?** As a digital content and communication professional, I understand the importance of omnichannel communication. Many a times, due to the difference in the interface, communication teams fails to maintain the brand voice while handling multiple channels. Glassix is a complete solution for that. It effectively helps in managing omnichannel communication and maintain user retention rate. The most helpful feature is the conversational AI chatbots that supports us after office hours. **What do you dislike about Glassix?** Till date there is nothing that much disappointing, but, still would have loved to have an Android or iOS app version of the platform for managing communication on the go. **What problems is Glassix solving and how is that benefiting you?** Glassix is helping my team to maintain omnichannel communication for various projects very efficiently. It conversational AI feature helps us manage the communication channels even after our office hours. People wanting to chat with us beyond our office hours receives a message to email us at our official email ID. This helps in lead filtration as well. **Official Response from Ran Yosef:** > Super grateful for your awesome review! 🙌 It's great to hear how Glassix is powering up your omnichannel communication game. About your suggestion for a mobile app, you can download the official Glassix mobile app in the links below. - Android: https://play.google.com/store/apps/details?id=com.app.glassix3&hl=en&gl=US - iOs: https://apps.apple.com/il/app/glassix/id1671574594 Yours, Team Glassix 🧡🤖 ### 37. Exceptional platform for customer communication and automation! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Glassix?** Very happy with Glassix! We use its unified inbox and AI chatbot to conduct effective and automated communication with our customers and prospects for the past year and it has been a wonderful experience so far. **What do you dislike about Glassix?** Nothing. I like everything about their product and their support team is extremely helpful! **What problems is Glassix solving and how is that benefiting you?** It helps us to unify all of our communications in the best way possible, it helps us to get more time reclaimed using smart automation and conversation routing. **Official Response from Ran Yosef:** > Thank you so much for this thoughtful and genuine feedback! We're so happy to hear that Glassix is your go to platform when it comes to customer support and customer communications! Team Glassix 🧡🤖 ### 38. Glassix chatbot help us book more meetings and qualify more leads! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Glassix?** The chatbot is phenomenal. We use it on our website, social media, whatsapp and apple messages. We now book more meetings and qualify prospects much faster. Another stand out is the inbox which makes everything easier and unified. **What do you dislike about Glassix?** Could have more use of tutorials and workshops. **What problems is Glassix solving and how is that benefiting you?** It helps us to automate most of our conversations, qualify leads, and book more meetigs using the AI chatbot that works across multiple channels, **Official Response from Ran Yosef:** > Thanks for the fantastic review! Thrilled to hear our chatbot is boosting your bookings and lead qualification. We appreciate your feedback on tutorials and workshops – we're on it! Thanks for choosing Glassix to streamline your communications. Keep up the great work! Team Glassix 🙏🧡 ### 39. Glassix chatbot and unified inbox help us to stay on top of our customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Glassix?** Love using Glassix live chat and chatbot features. It is extremely helpful and beneficial for our team. We constantly seeing our KPIs on the rise and both user and customer satisfaction increase! **What do you dislike about Glassix?** Nothing I can think of. The product is great as well as their team! **What problems is Glassix solving and how is that benefiting you?** It help us save time with all the automation, it also help us to respond quickly and effectively to customers and most importantly it consolidates all the communications into one place. **Official Response from Ran Yosef:** > "Love using Glassix live chat and chatbot features" - This just made our day! Keep up the good work! Team Glassix 🧡🙏 ### 40. Glassix is our go to platform for customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2024 **What do you like best about Glassix?** Love using Glassix, the chatbot is a total life changer and the inbox is just making our life easier. **What do you dislike about Glassix?** Nothing I dislike. Love using the platform andtheir support is truly great. Also their product team is very communicative. **What problems is Glassix solving and how is that benefiting you?** It saves us much time, we can unify all of our channels and we can serve our customers via handful of channels. **Official Response from Ran Yosef:** > Wow, thanks so much for this glorious feedback! We're thrilled to hear how Glassix is making a change in your daily operations! ### 41. Seamless Communication with Glassix **Rating:** 4.5/5.0 stars **Reviewed by:** Leon E. | Marketing Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Glassix?** I'm genuinely impressed by how Glassix has centralized all business communications into one unified inbox. Their auto-tagging feature and the ability to manage tasks and chats effortlessly have made customer interactions smoother and more efficient. It's remarkable how it bridges various channels, ensuring no customer query goes unanswered. **What do you dislike about Glassix?** Honestly, there's little to dislike. However, navigating through the plethora of features initially required a bit of a learning curve. But once mastered, it's all straightforward. **What problems is Glassix solving and how is that benefiting you?** Glassix has solved the significant challenge of scattered communications across different platforms. It has drastically cut down on the time spent switching between apps and tracking customer conversations. The operational cost savings and the boost in customer satisfaction scores are tangible benefits I've experienced. Glassix has not just promised but delivered a seamless experience, keeping businesses connected with their customers anytime, anywhere, without interruption. **Official Response from Ran Yosef:** > Leon! Big thanks for dropping your thoughts here! Super glad to hear Glassix is hitting the mark for you. Bringing everything under one roof and making those customer chats smooth and easy. Totally get that getting a handle on all our bells and whistles took a minute, but sounds like you're cruising now. And as you know, we're just a message away so don't hesitate to reach out with any question or concern! Thank you for sharing the love. You’re awesome! Team Glassix 🧡🤖 ### 42. Best ticketing system and AI chatbot - Glassix review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Glassix?** We use Glassix as a ticketing system and it helps us to organize our support tickets and customer conversations all in one place. The inbox is the best thing about Glassix and using the AI chatbot on WhatsApp really upgrade our entire customer experience and support to a whole new level. **What do you dislike about Glassix?** I can't think of anything I dislike about Glassix. The system is great and we use it on a regular basis. Their support team is really good as well. **What problems is Glassix solving and how is that benefiting you?** It helps us to stay on top of our support requests with smart automation workflows and Chatbot interactions, it also improve our support metrics and KPIs **Official Response from Ran Yosef:** > Thank you so much for taking the time to review Glassix! We're thrilled to hear about your experience using our platform! Keep up the amazing work! Team Glassix ### 43. My #1 choice for customer support software **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad U. | SEO Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Glassix?** The integration of Glassix into our support department was absolutely phenomenal! Everyone adapted so quickly and easily to the software and I think that it is safe to say that we’re already seeing some pretty good returns in the sense of ROI, customer and employee important KPIs such as Agent efficiency, and customer satisfaction rates. I like the fact that the inbox is so flexible and easy to manage, and the way that all conversations are handled and prioritized in one central place and in such an intuitive manner. Another great thing about Glassix is the customization options the platform offers. What I mean is that you can write code, perform any integration you need, and build anything inside the platform with no need for hand holding which makes you completely autonomous. **What do you dislike about Glassix?** Overall Glassix has been a great partner in our success, if I need to pick one thing I would like to see improved is the ability to have more articles on AI entities as this subject is somewhat new in the realm of customer support I think that leaders and system admins should have either proper documentation or regular workshops in the respected subject. **What problems is Glassix solving and how is that benefiting you?** Glassix is a total life saver for our support team. From managing tickets to automate mundane interactions to be able to respond in a timely manner and keep our customers happy I think that Glassix simply cover all bases. One of our major problems was keep CSAT score and showing regular improvement of this KPI, but ever since we started to use Glassix the difference is shown and we’re managing to increase our CSAT on a regular basis QOQ. **Official Response from Ran Yosef:** > Thrilled to be your #1 for customer support software! 🥇 Your shoutout to our inbox flexibility, customization options, and the positive impact on your KPIs truly makes our day. We hear you on the AI entities documentation - it's on our radar for enhancement. Thanks for being such a pivotal part of our success! Team Glassix 🧡 ### 44. Glassix is our everyday wonder for customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Noshaid A. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Glassix?** I like the fact that the software is tailored to pretty much answer any business challenges we have. From managing tickets, prioritization, and feedback collection from our customers, Glassix does it all. What I like even more is the AI chatbot features, we are using Glassix’s chatbot for something like 8 months now and ever since collecting user information, gather feedback, and things like first response rate and customer satisfaction are in a constant rise, so, that’s why I’m happy to recommended the software to anyone in customer service. **What do you dislike about Glassix?** I think that Glassix can do better in providing more tutorials, especially when it comes to the AI features. There are so many helpful AI features that Glassix provides but yet for many w couldn’t find proper documentation. However, when we approach with a question we always get a prompt and professional resolution, so kudos for their team for doing great on this department. **What problems is Glassix solving and how is that benefiting you?** Wow, where to start? Lol. Managing customer interactions more effectively, resolving issues more promptly, higher customer satisfaction rates (in a constant increase), allowing us to free up more time for our customer service team by using smart automation workflows and the AI chatbot. In essence, using Glassix for our customer service has been an amazing experience so far. **Official Response from Ran Yosef:** > We're absolutely delighted to hear how Glassix has become your daily powerhouse for customer service! 🚀 It's fantastic that our tailored solutions, especially the AI chatbot, have been game-changers in elevating your customer satisfaction and first response rates. Your feedback is invaluable, and we're on it—expect more tutorials on our AI features soon. Thanks for acknowledging our responsive team, and a huge thanks for recommending us. Team Glassix ### 45. Unified inbox helps in smooth communication **Rating:** 5.0/5.0 stars **Reviewed by:** R K. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2024 **What do you like best about Glassix?** The unified inbox for business communication with support for various communication channels such as IM Apps, SMS, emails, live chats, social media, and chatbot builder also helps keep all types of communication on a single window. This makes the life of our sales and customer support team a bit relaxed, with less TAT for the closure of Tickets it's good for our business too. With a single sign-in, we easily get all the communication daily. **What do you dislike about Glassix?** It should support more social apps as businesses try to reach their clients through all the mediums possible. **What problems is Glassix solving and how is that benefiting you?** It helps in bringing multiple windows of communication into a single window single sign-in. **Official Response from Ran Yosef:** > Huge thanks for your amazing review! Regarding adding more social apps, you're speaking our language! We're always on the lookout for more channels to integrate, making sure you can connect with clients wherever they are. Stay tuned for updates. Also, we'd like to know which apps in particular you'd like to see integrating with Glassix. (Please note that LinkedIn and TikTok do not provide access like Meta apps does.) It's great to hear that Glassix is simplifying your communication landscape. Remember, we're here to make your business communication as smooth as possible. Team Glassix 🧡 ### 46. Rapid Communication Options **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed Munavvar M. | Deputy Assistant Manager in Ecommerce & Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Glassix?** we can easily move between different ways of talking to customers. We can do this without forgetting what we talked about before, even if it was a long time ago.The inbox is amazing! It helps us stay organized by putting incoming conversations in a line, so we can answer questions quickly and in order of importance. **What do you dislike about Glassix?** We're not very tech-savvy, so setting it up at first was a bit tricky and took some time to get used to. **What problems is Glassix solving and how is that benefiting you?** The inbox is amazing! It helps us stay organized by putting incoming conversations in a line, so we can answer questions quickly and in order of importance. **Official Response from Ran Yosef:** > Thanks for your fantastic feedback, Muhammed! We're thrilled to hear that our inbox is making your communications seamless and organized. If you have any questions about the initial setup or need further assistance, we're here to help you every step of the way. Team Glassix 🙌🧡 ### 47. All-in-One Message Box **Rating:** 5.0/5.0 stars **Reviewed by:** Calista O. | Veterinary doctor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Glassix?** With Glassix, I have all my messages in one inbox my response rate to clients and customers has improved and interaction has been seamless. **What do you dislike about Glassix?** For now, they are meeting my daily needs and I have not experienced downtime using them **What problems is Glassix solving and how is that benefiting you?** First, all my messages are in one inbox, I can delegate other users to respond to clients, retention of customer conversation history for continuance, sharing of files of various forms, and no more delays in responding to customer inquiries and orders. **Official Response from Ran Yosef:** > Calista, thank you so much for taking the time and review Glassix! It's so nice to hear you like using the AI-driven unified inbox and you know what? More improvements coming soon - Stay tuned! Keep up the amazing work that you do and please do not hesitate to reach out to us if you have any questions! Team Glassix 🧡🤖 ### 48. "Glassix - the best platform ever" **Rating:** 5.0/5.0 stars **Reviewed by:** Roseline I. | Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2024 **What do you like best about Glassix?** Coming across this platform is falling in love with it. The interface is user friendly and easy to navigate through. I also love how it makes interaction with customers across different platforms from a single dashboard, very easy and convenient. This platform is a life saver. Using glassix has helped me in staying organized, and also in providing excellent services to our clients. **What do you dislike about Glassix?** My experience while using glassix has been seamless and an interesting one, and I do not have any regret using this platform so far. Glassix is the best. **What problems is Glassix solving and how is that benefiting you?** It is solving communication issues with clients. It has helped me in communicating with clients across different platforms from a single dashboard. **Official Response from Ran Yosef:** > Wow, thank you so much for this review, Roseline! We're excited to hear how Glassix makes a difference in your day to day and that your experience so far has been nothing short of extraordinary! Keep up the amazing work you're doing! Team Glassix 🧡🌟 ### 49. Glassix AI chatbot review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Glassix?** Using the Glassix AI chatbot and conversational AI suite we managed to reduce the first response rate, book more meetings, and increase our website visitor-to-lead rate by ~40%! **What do you dislike about Glassix?** Cannot think of anything I don't like about it. They have very good customer service and are always prompt and helpful. **What problems is Glassix solving and how is that benefiting you?** Glassix is our everyday hero. From booking more meetings via the AI chatbot to unifying all of our communications Glassix excels in all. **Official Response from Ran Yosef:** > Wowza! "reduce the first response rate, book more meetings, and increase our website visitor-to-lead rate by ~40%!" These are staggering stats! We're so happy to be an integral part of your success and cheers to more success in the future! Team Glassix 🧡🙌 ### 50. Glassix AI chatbot help us generate more qualified leads in WhatsApp **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Glassix?** Happy to write this Glassix review as we use it to generate leads via WhatsApp. Ever since we started using it we see a consistent growth in the number of leads and pipeline creation. **What do you dislike about Glassix?** I wish there were more options for Marketers via the WhatsApp API. I know it is not directly associated with Glassix and that Meta has their own regulations but I wish it was more flexible overall. **What problems is Glassix solving and how is that benefiting you?** It helps us with AI and automation, screening questions, lead gen, and pipeline creation. Also, the chatbot is scheduling and book calls for our sales team via WhatsApp by sharing a link with the respected prospect. **Official Response from Ran Yosef:** > Thank you for sharing your feedback! We’re thrilled to hear that Glassix AI chatbot has been instrumental in generating more qualified leads for you via WhatsApp. It’s fantastic to know that you’ve seen consistent growth in your lead and pipeline creation since you started using our platform. We understand your desire for more options for marketers through the WhatsApp API. While some limitations are due to Meta's regulations, we’re always looking for ways to improve and offer more flexibility. Your feedback is valuable, and we’ll continue working on enhancing our features to better serve your needs. Keep up the great work! Team Glassix 🧡🤖 - [View Glassix pricing details and edition comparison](https://www.g2.com/products/glassix/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+05%3A23%3A23+-0500&secure%5Bsession_id%5D=d6530a5f-a9e8-4b6b-b077-6a6e183c43c6&secure%5Btoken%5D=4023afad4f8991e1bbe041fdb2a59c2557f28c3aa3bb7773bc9f189dbe9900df&format=llm_user) ## Glassix Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Generative AI** - AI Text Generation - AI Text Summarization ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Glassix Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,732 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,449 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,658 reviews)