--- title: Glassbox Reviews meta_title: 'Glassbox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 809 reviews by the users' company size, role or industry to find out how Glassbox works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 809 scale: '5' date_modified: '2026-08-04' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Glassbox Reviews **Vendor:** Glassbox **Category:** [Session Replay Software](https://www.g2.com/categories/session-replay) **Average Rating:** 4.9/5.0 **Total Reviews:** 809 ## About Glassbox Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape. ## Glassbox Pros & Cons **What users like:** - Users value the **ease of use** of Glassbox, enabling immediate access to insights for timely decision-making. (210 reviews) - Users find the **session replay feature** invaluable for resolving customer issues and improving overall experience effectively. (190 reviews) - Users value the **immediate insights** from Glassbox, enabling timely interventions and identification of revenue opportunities. (174 reviews) - Users find the **visibility into customer interactions** with Glassbox invaluable for troubleshooting and enhancing user experience. (132 reviews) - Users value Glassbox for its **exceptional customer understanding** , enabling effective troubleshooting and validation of customer information. (122 reviews) - Features (117 reviews) - Session Tracking (115 reviews) - Recording Features (109 reviews) - Customer Insights (99 reviews) - User Insights (99 reviews) **What users dislike:** - Users are frustrated by **session issues** , including split links, limited history access, and slow query responses. (70 reviews) - Users find the **navigation icons unintuitive** , leading to confusion when navigating the Glassbox interface. (65 reviews) - Users report **session management issues** such as slow loading times and frequent session expirations that hinder usability. (62 reviews) - Users find the **learning curve steep** , requiring additional training and better documentation to effectively navigate Glassbox. (61 reviews) - Users desire improved **customization options** in reporting and funnel creation within Glassbox for enhanced functionality. (54 reviews) - Filtering Issues (44 reviews) - Limitations (42 reviews) - Slow Loading (42 reviews) - Slow Performance (41 reviews) - Steep Learning Curve (39 reviews) ## Glassbox Reviews ### 1. Ability to review sessions **Rating:** 5.0/5.0 stars **Reviewed by:** Marcelo O. | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Glassbox?** The funnels have this invert search feature which allows us to create funnles from the augmented joruney map **What do you dislike about Glassbox?** I really appreciate the funnelss and how they work, although I think you can improve on the funnel feature. Today I can generate random samples (5 at most) out of the step selected in the funnel. It would be great if you could add a tool where we can input the session URL and check if the URL is included or part of the step selected. This way, even without looking at other samples to check if they went the same way or encountered the same error, we can be confident that the URL we are investigating follows this step in the funnel. **What problems is Glassbox solving and how is that benefiting you?** Wtih Glassbox we have been able to reduce the errors in our website and give our customers a better experiance when they arrive at our digital assest ### 2. Interaction Maps **Rating:** 5.0/5.0 stars **Reviewed by:** Andre K. | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Glassbox?** I am very fond of the Interaction maps which show me where my customers are spending their time in our site **What do you dislike about Glassbox?** Glassbox is really great from a high level review. no problems or issues to report upon **What problems is Glassbox solving and how is that benefiting you?** Looking into how our users are interacting with our site and where they are spending there time helps us in building better contnet. ### 3. Great details in session replay **Rating:** 5.0/5.0 stars **Reviewed by:** Mayuri L. | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about Glassbox?** I like the fact that it has session replay feature that we didnt have in our other tool due to funding and licensing issues, **What do you dislike about Glassbox?** please include in built report or dashboard alerting to alert on sudden spikes or thresholds that we can set up on each field of errors **What problems is Glassbox solving and how is that benefiting you?** With the session replay we detect the erros in the site which we fix but more important we can detect customer struggles like dead clicks ### 4. Useful Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Jaylon M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Glassbox?** The data analytics is very deep and provides us with insights regarding how our customers are using our site and mobile app. This helps us develop better products **What do you dislike about Glassbox?** The tool is solid and does everything it promises - so no complaints so far. happy with the level of support we are getting as well **What problems is Glassbox solving and how is that benefiting you?** reducing time for product release cycle and delviering better product version to the market ### 5. Conversion Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** prashanth b. | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Glassbox?** session recording and conversion features provide us the understanding and the insight to gearing up our site so that it fits our customer needs **What do you dislike about Glassbox?** Web analytics reporting dashboard and custom event tracking **What problems is Glassbox solving and how is that benefiting you?** Reduing the error resolution time and makeing better UX descions for our site ### 6. Finding recording sessions **Rating:** 5.0/5.0 stars **Reviewed by:** Alex G. | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Glassbox?** The ability to find customer experiences as a means to pin point potential issues or blockers in the experience. **What do you dislike about Glassbox?** Finding recorded sessions, even with Glassbox tagging on page, can be pretty spotty. 30-day retention policy also can make it tough to find sessions **What problems is Glassbox solving and how is that benefiting you?** reducing the total time it requires to fix performance asspects of our web applications ### 7. Secure & Robust **Rating:** 5.0/5.0 stars **Reviewed by:** Imene M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Glassbox?** recorded sessions with free Style search add a strong level of flexability to how we use the tool . also you dont need to be a pro in creating dliters - you just type it in the field as is **What do you dislike about Glassbox?** I would be happy if the site would be cleaner in terms of the features - from a UX perspective I mean **What problems is Glassbox solving and how is that benefiting you?** Fixing the bugs and defects in our site so that our customers have a positive experience ### 8. Great Insights! **Rating:** 5.0/5.0 stars **Reviewed by:** Alice O. | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Glassbox?** Seeing a members app experience first hand its a great way to see how our customers are working with our mobile app **What do you dislike about Glassbox?** Better user friendly webface would be someting important for us. the insights are very good - but would be happy if Glassbox could up the look and feel **What problems is Glassbox solving and how is that benefiting you?** Improving our App and seeing the reason it crashes when a user interacts. we can see all the pain points our customers have and fix them in RT ### 9. Many Insights **Rating:** 5.0/5.0 stars **Reviewed by:** paulo f. | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Glassbox?** There is very much scroll depth which means I can see where my customers are finding it hard to compete their tasks. The Glassbox support is also very powerfull **What do you dislike about Glassbox?** The training and onboarding for new users is wanting and can be imporved - there is a great deal to learn about this important tool **What problems is Glassbox solving and how is that benefiting you?** Fixing our application to that our customers are more engaged with the content we provide them, and reducing the cost of calls into our contact center. ### 10. Glassbox helps businesses **Rating:** 5.0/5.0 stars **Reviewed by:** S L. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2024 **What do you like best about Glassbox?** I like how Glassbox helps businesses understand and improve customer interactions through its user-friendly interface and powerful analytics. It's great for enhancing user experience and optimizing digital strategies. **What do you dislike about Glassbox?** I appreciate all aspects of Glassbox's offerings, but I believe there's room for improvement in ensuring a smoother user experience flow. Streamlining the process would enhance overall satisfaction and make the platform even more user-friendly. **What problems is Glassbox solving and how is that benefiting you?** Imporving the customer interaction. reducingfriction points and struggles for our customers and providing a better user experiance ### 11. Better transactions with our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2023 **What do you like best about Glassbox?** I like the way Glassbox gives me the number and percentage of successful and unsuccessful transactions found in our systems in details. the numbers help us prioritize the important scope of our site to be optimized, improved and correct. It suggests well which part of our site is needing improvements and fixing so that there will be more site visit and transactions with our customers. **What do you dislike about Glassbox?** I think Glassbox could improve by having more options to customize reporting views and elements for funnel creation. Technically, the elements should be customizable in my access so that I can perform my analyses better. With better funneling, I could perform better and faster creation of my reports to my superiors. This insights will help us better or sites and operation. But, so far, the funnel creation really helps, I just hope there are better options to custom depending on the criteria we needed. **What problems is Glassbox solving and how is that benefiting you?** Lowerinf the cost of our devops team as we can identify issues much quicker and respond quicker too. ### 12. really valuable! **Rating:** 5.0/5.0 stars **Reviewed by:** Helen W. | Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Glassbox?** Heat maps and session replay - really valuble toolsreally valuble **What do you dislike about Glassbox?** Ability to export replays and better accuracy of Gia which is doing great - but needs some more time **What problems is Glassbox solving and how is that benefiting you?** Actioning the insights we get from Glassbox we are reducing the time it take us to release new produtcs to the market ### 13. love the struggle scores **Rating:** 5.0/5.0 stars **Reviewed by:** Varun V. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2023 **What do you like best about Glassbox?** I like struggle score and struggle type information in the glassbox, also the business flow feature is really important for us to track all these KPIs that really matters to us. I am very power user of funnel feature in the glassbox and most importantly its TAG less feature is next level capability for us **What do you dislike about Glassbox?** Its difficult to find page names in glassbox, can we have centralized repository with all page names somewhere in glassbox. There should be user level grouping so that one department does not access other department glassbox custom reports. Also whenever we are improving glassbox version can we have documentation with highlight of features in the respective version, please how tableau does that similarly it will help us. And add whereever possible information buttons **What problems is Glassbox solving and how is that benefiting you?** Identifying locations in our application which are causing our customer frustration and improving them so that we can provide on a consistent basis our customers with an exemplary experience ### 14. Powerful Dashboard **Rating:** 5.0/5.0 stars **Reviewed by:** Sergio A. | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Glassbox?** I love the monitoring tool and all the information collected in the different dashboards. It´s amazing to have all the information with so many work **What do you dislike about Glassbox?** Data is very complex, it would be helpful to better understand all the fields - mainly becasue there is so much you can do **What problems is Glassbox solving and how is that benefiting you?** Anazlying customer sentiment to provide them with a superior experiance during their journey ### 15. See What Customers Are Doing **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Glassbox?** I love that we can visibly see what customer's are doing during their booking process. **What do you dislike about Glassbox?** Sometimes it is difficult to locate specific sessions that should be available to find. **What problems is Glassbox solving and how is that benefiting you?** Driving a better customer engagement and increasing adoption of new features by locating them in the right place ### 16. The Amount of Data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Glassbox?** The amount of data provided, the complexity of the reports which can be built, the flexibility of the system and how streamlined and organized the interface is, making it super easy to obtain the information we are looking for. **What do you dislike about Glassbox?** First of all, SPEED. Everything seems slow. I understand we are dealing with tons of data and things won't be fast, but sometimes I feel they're slower than should be. Also, I never understood if the system has a limitation or if it was imposed by our configuration, but I know as a fact our historical data is very limited (60 days if I am not mistaken). I believe we should be able to go back in time and see how things evolved in a longer time spam, maybe around a year or so. **What problems is Glassbox solving and how is that benefiting you?** We use Glassbox for better support of our production team and find interesting areas in our site which are causing problems to our users . we can then provide them with a better service ### 17. Reduce potential errors **Rating:** 5.0/5.0 stars **Reviewed by:** Jesus R. | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Glassbox?** the ability to view what our members see online, for potential errors **What do you dislike about Glassbox?** providing more than 90-days worth of search history. having more APP sessions recorded. **What problems is Glassbox solving and how is that benefiting you?** Optimizing our site for our customers and reducing the number of defects in it so that the service we provide is of a great value ### 18. Very strong Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Frank a. | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Glassbox?** I am really fond of the recorded and captured sessions. Once I have them we can undersatnd the behaviour of our customers and see where they are encountering trouble in the website **What do you dislike about Glassbox?** The augmented journey map requires some improvement as it is not intuative enough and requires deep analyssi in order to understand where to foucs **What problems is Glassbox solving and how is that benefiting you?** Looking into the pool of sessions our customers have we can identify the patterns of friction and fix them ### 19. Extreamly easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** jatinder k. | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Glassbox?** The API erros and AJAX issues are straight forward and searchable so that you can quickly identify what RUM issues could be happening and fix accordingly **What do you dislike about Glassbox?** IT would be good if the Interaction maps had better zoning for discovery including the direct relation to revenue conversion **What problems is Glassbox solving and how is that benefiting you?** Identifying the friction points in our website and reducing the call time into our support center and when they do come in we can quicly understand the issues ### 20. Great for the FSI **Rating:** 5.0/5.0 stars **Reviewed by:** T W. | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Glassbox?** I love the specific images we can view that show us the customer's journey through the SoFi app. This helps us better understand what their needs are. **What do you dislike about Glassbox?** It would be wonderful if data could be held longer. Currently we see a 30 day look back, it would be nice to see 60 days. **What problems is Glassbox solving and how is that benefiting you?** Looking and fixing all issues in our website which are holding back our customer's experiance ### 21. UI is user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Sandhya G. | Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2024 **What do you like best about Glassbox?** I really like the UI its user friendly and also ability to use filters great solution which saves us time **What do you dislike about Glassbox?** Navigation and fonts could be enlarged a fraction as currently they are not the best for what we need **What problems is Glassbox solving and how is that benefiting you?** looking into sessions with frustrated customers and solving their problems in real time ### 22. Good and powerful AI **Rating:** 5.0/5.0 stars **Reviewed by:** Rea B. | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2024 **What do you like best about Glassbox?** I really like the user interface, the color schema is clear, although it isn't easy to handle around **What do you dislike about Glassbox?** Searching and understanding all the different objects in the screen isn't easy and I would like for a simpler search **What problems is Glassbox solving and how is that benefiting you?** Lowering the time it takes to locate a sessions which has been deflected to us ### 23. Easy developer tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Glassbox?** The easeness of review the data and how organized every tab is. **What do you dislike about Glassbox?** There is no tutorial videos for better understanding of the information. **What problems is Glassbox solving and how is that benefiting you?** Showing me the flows in different paths we handle in the company ### 24. Accurate solution **Rating:** 5.0/5.0 stars **Reviewed by:** jonathan d. | Enterprise (> 1000 emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Glassbox?** Glassbox is very fast in locating the sessions for replay. within a moment the recordings are ready to be played with no delay **What do you dislike about Glassbox?** Sometimes we need to re submit the SSO connection to the Glassbox Data base and server - this is due to timeout which cannot be confgured which simply logs us out **What problems is Glassbox solving and how is that benefiting you?** Better conversion on our website and alligning all resources around a single sourcxe truth ### 25. Detailed session capture **Rating:** 5.0/5.0 stars **Reviewed by:** Sathish K. | Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2024 **What do you like best about Glassbox?** The Glassbox Session recording is very powerful and is full of details regarding the session expierance of the customer **What do you dislike about Glassbox?** client activities capture could be improved and include some more details **What problems is Glassbox solving and how is that benefiting you?** Improving our complaince stability and reducing any fraud isseus ### 26. Session with details **Rating:** 5.0/5.0 stars **Reviewed by:** gaelle c. | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Glassbox?** What I like the most about glassbox it’s the possibility to have sessions with details as time/country to know how and who made the booking or touched it and the facility on the searching tool to find a specific session, very practical for CRT team to make the bookings historical. **What do you dislike about Glassbox?** Sometimes we can’t see who retrieve to the booking to confirm it for example, the identity is not clear , and unfortunately not all sessions are recorded and the oldest ones are not **What problems is Glassbox solving and how is that benefiting you?** Looking into customers journey of our site and improving their experience on a regular basis ### 27. Error Resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Pinki V. | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Glassbox?** it helps to resolve the issue which we may have in our website so that our customers will be able to apply for their applications in a way which makes them happy **What do you dislike about Glassbox?** Nothing I can think of- great product and nearly no issues **What problems is Glassbox solving and how is that benefiting you?** operating on all issues in our website and resolving them before they impact customerengagment ### 28. Powerful Strategic Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Glassbox?** The various ways to search for sessions is useful. The ability to pin sessions and save them for later access is also appreciated. **What do you dislike about Glassbox?** Would like the ability to access sessions further back in time. For my purposes, I sometimes need to access older sessions from maybe 1 or 2 years ago as part of the investigatino. **What problems is Glassbox solving and how is that benefiting you?** Viewing customer sessions for looking for friction points across their joruney and solving them ### 29. See the user paths **Rating:** 5.0/5.0 stars **Reviewed by:** Bennett F. | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Glassbox?** I appreciate the options provided; I can drill down into each page and see the user paths that I want to see. I actually enjoy seeing the spots where our customers are having trouble, and figuring out what it takes to alleviate those pain points. **What do you dislike about Glassbox?** I know that on my first visit, it wasn't clear where I needed to go to find what I was looking for. I was entering URL paths and coming up without results; it took me a few sessions to get comfortable with how to navigate. **What problems is Glassbox solving and how is that benefiting you?** Quitting and leaving our site is always an issue when we cant find the reason behind it. we use Glassbox to locate those areas and reduce the customer abandonment ### 30. Strong Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike C. | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2024 **What do you like best about Glassbox?** Glassbox helps us to understand how our custoemr are interacting with out website and where they are encountering any form of struggle **What do you dislike about Glassbox?** It would be helpful if Glassbox were able to connect directly to A/B Testing tools with less work on our side **What problems is Glassbox solving and how is that benefiting you?** Reducing the errors in our site and increasing our customer CSAT and NPS score ### 31. The Funnels and Reports **Rating:** 5.0/5.0 stars **Reviewed by:** abhijit s. | Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Glassbox?** Glassbox let's me create funnels and reports which helps me filter the exact customer use cases that I want to view. The AI which is part of the joruney map, helps us to focus on the reasons behind customer struggles. in the world of FSI where there are so many forms to fill and experience is the name of the game - seeing what is working and its importance is **What do you dislike about Glassbox?** Glassbox does not seem to capture all sessions as the numbers don't tally with my actual reporting. This may be becuase of a restirction on the numbers of sessions which we capture **What problems is Glassbox solving and how is that benefiting you?** looking at where our customers have issues - we can better improve our site so that our users have a better experiance ### 32. Privtae Investigation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Glassbox?** Glassbox is very powerfull for investigations which we need to perform on our site **What do you dislike about Glassbox?** The UI could be simplified to make it easier to use particularly for new users who are unfamiliar with the product **What problems is Glassbox solving and how is that benefiting you?** Searching the various directions our customers may be taking on the quest to provide a better exp as part of our service. with a much better opp efficiency. ### 33. Great app! **Rating:** 5.0/5.0 stars **Reviewed by:** Yuval S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2024 **What do you like best about Glassbox?** Easy platform, i can navigate quick, elaborate on things, add filters and more **What do you dislike about Glassbox?** Nothing currently, everything works well **What problems is Glassbox solving and how is that benefiting you?** Good view on user activity ### 34. Session Replays are usefull **Rating:** 5.0/5.0 stars **Reviewed by:** Alex D. | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Glassbox?** session replays are useful to see what users are doing especially layered with the technical, struggle issues so that we can go straight to the part of the replay were they occurred. We recently integrated with AB tasty and that's going to be super useful. **What do you dislike about Glassbox?** reports are overly complicated to set up. Seems difficult to find the metrics to add to the report and the language used in the report builder is necessarily complicated. Often when creating a report, it will just say no data. **What problems is Glassbox solving and how is that benefiting you?** This works very well with our A/B testing so that we can see the reasons behind why some tests work better for some users ### 35. Like the business flows **Rating:** 5.0/5.0 stars **Reviewed by:** Wayne T. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2024 **What do you like best about Glassbox?** I like the business flows which help me to define the processes which our users go through **What do you dislike about Glassbox?** it woud be good if we had more how-two videos or in-depth training opportunities. **What problems is Glassbox solving and how is that benefiting you?** reducing the friction points in our site and better understadning the paths our users take ### 36. Works for all of our teams! **Rating:** 5.0/5.0 stars **Reviewed by:** Jo M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Glassbox?** The possibility of creating Business Flows and the possibility save filters as favourites. **What do you dislike about Glassbox?** speed performance, ease of create page journeys would be helpful for us **What problems is Glassbox solving and how is that benefiting you?** Revealing our customer friction points you can be sure how they are generaly finding your site ### 37. Study the customer journey with Glassbox **Rating:** 4.5/5.0 stars **Reviewed by:** Priyanka C. | PMO- Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2023 **What do you like best about Glassbox?** I like that Glassbox allows me to gain valuable insight into the customer journey and how page design flaws affect consumer behavior. By using the Trip Maps, I am able to measure our site's Core Web Vital (CWV), specifically the Largest Contentful Paint, which is a critical part of determining SEO placement on mobile devices. In addition, using GlassBox gives us visibility into user-generated data, such as correlating CWV score with revenue, so we can explain certain tasks with value and why investing in website improvement should be prioritized within projects. **What do you dislike about Glassbox?** I appreciate the connection between Glassbox and Google Data Studio, but I think it could be improved. While adding difficulty ratings to our site's dashboards through Google Data Studio is valuable, users should also have access to this information when they come to us from various forms of ad clicks without having to manually search for it in third-party applications. **What problems is Glassbox solving and how is that benefiting you?** By using Glassbox technology, we are able to more quickly identify and resolve any issues within our website or mobile application. ### 38. see what customers are encountering **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas H. | Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about Glassbox?** The ability to manipulate data into a format that allows me to break down site by site what customers are encountering. This also spans across to the ability to create a thesis before testing. **What do you dislike about Glassbox?** The ability to make he dashboard more 'user friendly' to reach the data I am looking for. This can span into a further breakdown of data at hand and of how I can export this data in the manner i am looking for it in. **What problems is Glassbox solving and how is that benefiting you?** Using the data, we have on our customer's sessions to better understand where they are struggling. In addition, we can quickly see how bugs or any other issue has been impacting historical sessions without any need for tagging ### 39. So many things we like **Rating:** 5.0/5.0 stars **Reviewed by:** Laura H. | Sr. Manager of User Experience, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Glassbox?** There are SO MANY things we love about Glassbox, but probably my favorite part of the tool is its session recordings. It has been a game-changer in terms of us being able to replicate and diagnose struggle points on our sites because we can literally see exactly what a user did leading up to the issue and share that moment with our dev team to explore further. **What do you dislike about Glassbox?** To get the most out of the tool, there’s definitely some manual effort needed to identify PII for masking, configure pages, funnels, etc. It would be nice if some of those pieces could be more automated, perhaps even leveraging AI. For example, when an issue is found, it’s still on the business user to create a funnel to find other sessions where those same steps occurred that led to the issue. It would be awesome if AI could step in and group “like” sessions together and perhaps even identify the problem piece of code, etc., that led to that struggle. **What problems is Glassbox solving and how is that benefiting you?** diagnosing all the struggle points our customers have in a sessions and sharing with our devlopment teams so that they can explore the issue and fix it in a timley manner ### 40. Very Easy Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Glassbox?** Top two things I like best: 1) Easy interface when I'm looking at detailed data. 2) I love the video playback so I can see what members are doing. Super helpful **What do you dislike about Glassbox?** Two things 1) Hard when I can't access historical info. This may be something we have to pay for, not sure. 2) When looking at Android data, sometimes it slow or I never see the Android user that says they are having an issue. **What problems is Glassbox solving and how is that benefiting you?** Having the playback gives us the ability to see the web paths our customers take in our site and fix errors ### 41. mobile experience **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel M. | Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2023 **What do you like best about Glassbox?** The ability to see what our clients are doing/interacting with in our mobile experience and our browser experrience lets us know where we need to focus any future development areas **What do you dislike about Glassbox?** I think the latest updates are great...not sure where to improve at the moment. meaning everything is working the way it should with not outstanding issues. Happy with the fact that this is not impacting the end user performance as well **What problems is Glassbox solving and how is that benefiting you?** We are using Glassbox to shorten the development cycles of our mobile product releases. We have been able to shorten these times considerably. ### 42. measure the most popular items **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2023 **What do you like best about Glassbox?** I like that we can measure the most popular items on the websites, apps, our members are using. This helps us make the site/app more engaging to our customers, and will increase usage. **What do you dislike about Glassbox?** The reporting function is tricky to learn and the training is hands off, relying on the customer to figure out how to build reports by going through the training. The canned reports are useful, but ad hoc reporting needs more refinement. **What problems is Glassbox solving and how is that benefiting you?** Making the browsing easier for our customers so that they can achive the tasks they are looking to do. ### 43. Good Experience with Glassbox **Rating:** 4.0/5.0 stars **Reviewed by:** Madhur S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Glassbox?** Glassboro is a great way to boost a business as it allows you to clearly identify where the website is not performing at its best and fix it quickly reducing the number of errors. Likewise, it allows obtaining a higher level of commitment from clients. Glassbox is really simple and intuitive to use software, it helps both non-technical users and developers to identify specific use case issues at the individual customer level. **What do you dislike about Glassbox?** Actually, there is nothing to dislike about this platform. In all the time that I have used this software, I have not had any kind of problems or errors. Om the contrary, implementing their use has helped us improve our processes in matter of weeks. **What problems is Glassbox solving and how is that benefiting you?** It helps us prioritize things faster and drive higher customer satisfaction with our products by fixing the real issue efficiently giving them a better experience. ### 44. So many details! **Rating:** 5.0/5.0 stars **Reviewed by:** Maria R. | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Glassbox?** The amount of details on users behaviors that Glassbox provides. **What do you dislike about Glassbox?** Often data is not available and I need to ask help for support to have access to the data (especially on the page journey and heat analysis) **What problems is Glassbox solving and how is that benefiting you?** looking into the customer and user session so that we can see the problems which happen when they browse our site and fix them ### 45. validate insights **Rating:** 5.0/5.0 stars **Reviewed by:** Erick C. | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Glassbox?** Recorded sessions and the insights to validate customer click by click experience. many features and easy to use once you get to know the product and we use it on an on going basis **What do you dislike about Glassbox?** Getting started with the tool has been difficult. Understanding how to establish sessions that enable views of the traffic we are recording. **What problems is Glassbox solving and how is that benefiting you?** Look and fix the problems customers have and gain a better understadning on there journey across our website and mobile ### 46. The fast track investigation **Rating:** 5.0/5.0 stars **Reviewed by:** Sylvain R. | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Glassbox?** Its a quick and instant fast track for an investigation of a customer's session with real-time data. The proof here is in the pudding as we can replay a session and prove the issues a customer may be experiencing as part of their journey **What do you dislike about Glassbox?** It would be great to be able to see data/stats on a more extended period of time. Being able to compare months over months or even year over year. For example, how many errors did users get in 2022 compared to 2021. **What problems is Glassbox solving and how is that benefiting you?** Improving our web site in terms of its usability and the stability that it provides our customers. it now takes less time to reproduce errors of all kind and when we show this to the DevOps they can quicly take action ### 47. I can see what happened **Rating:** 5.0/5.0 stars **Reviewed by:** mitchell d. | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Glassbox?** With glassbox we can drive higher customer engagement in our site. This is primarily because we can see exactly what is happening in the user experience on each page and how it is being impacted by the technical aspects such as core web vitals **What do you dislike about Glassbox?** I would like to have a filter for many of the attributes on the primary search in the find session component. maybe I am missing something but I am not sure where it is and it takes me longer to sift through the data **What problems is Glassbox solving and how is that benefiting you?** having our website operate with as little bugs as possible and making sure that the site itself makes the most sense to our customers when they come to navigate. so I guess in general moving the friction areas ### 48. Ability to Gain Insights **Rating:** 5.0/5.0 stars **Reviewed by:** J H. | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about Glassbox?** I like having the ability to gain insights by watching how users navigate our web pages. Specifically, I like being able to use the filters to watch the specific actions and pages that I want to see used. **What do you dislike about Glassbox?** Onboarding and learning how to navigate the site can be difficult. You do a good job of helping with the onboarding process and being available to teach us how to use it, but it is rather complicated and difficult to understand initially. **What problems is Glassbox solving and how is that benefiting you?** Glassbox is being used to validate our assumptions about where our site is suffering from errors due to slow page load time or becasue there arebugs which are across the site and prevent our customers in doing what they want ### 49. I can see the customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Priya R. | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2023 **What do you like best about Glassbox?** The place where Glassbox hits it home is in the accurate expression of our customer experience during their session in our site. The playback runs at different levels of speeds so we can jump to the issues which are in question very quickly **What do you dislike about Glassbox?** In the expiring session, instead of getting that the session expired in 30 min it would make much more sense if you do it basis on the activity of the user in the system **What problems is Glassbox solving and how is that benefiting you?** Playback of the sessions n viewing the heat maps of our pages and by this we can see where our customer spend their time and see if in general, there are areas which are problematic for our customer ### 50. view the entire session - with no delay **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Glassbox?** Definitely the fact that I can view an entire session and see how and where users struggle. The ability to get that granular is very helpful. we can see all the events in the session **What do you dislike about Glassbox?** Our users tend to have multiple sessions , so searching to find the right one can be difficult. Generally I find the process of searching for sessions tedious . For example, they don't always have the timestamp I expect them to have. **What problems is Glassbox solving and how is that benefiting you?** We use Glassbox as our digital Experiance Platform for understanding how to better release website and app versions and so that we can tweak our site - in real time per user to give each one there own personal experiance ## Glassbox Discussions - [Can you configure struggle scores based on a journey type](https://www.g2.com/discussions/43453-can-you-configure-struggle-scores-based-on-a-journey-type) - 2 comments, 1 upvote - [What is the best way to insights which are only relevant to me](https://www.g2.com/discussions/41291-what-is-the-best-way-to-insights-which-are-only-relevant-to-me) - 1 comment, 1 upvote - [User Sessions](https://www.g2.com/discussions/40386-user-sessions) - 1 comment, 1 upvote - [When do we get to utilize Customer Journey Maps?](https://www.g2.com/discussions/32920-when-do-we-get-to-utilize-customer-journey-maps) - 2 comments, 1 upvote - [View Glassbox pricing details and edition comparison](https://www.g2.com/products/glassbox/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+08%3A36%3A14+-0500&secure%5Bsession_id%5D=64ac77ef-120b-4240-a831-093d9628fa73&secure%5Btoken%5D=ae7c3245e11aafbfb264b13eb0cbfb96c57ecc682fba389440c8553d418c488d&format=llm_user) ## Glassbox Integrations - [Adobe Target](https://www.g2.com/products/adobe-adobe-target/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Optimizely Web Experimentation](https://www.g2.com/products/optimizely-web-experimentation/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) ## Glassbox Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Identification** - Demographics - User Segmentation - Geolocation **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics - Predictive Analytics **Experience** - Real-Time Monitoring - Session Replay - Behavioral Analysis **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Platform Basics** - Dynamic Segmentation - Journey Optimization **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Monitoring** - Compliance Monitoring - Real-Time Monitoring - Dynamic Crawling - Task Management **Support** - Recommendations - Progress Tracking **Generative AI** - AI Text Generation **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Digital Experience Monitoring (DEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Administration** - Data Storage - A/B Testing - Integrations **Management** - Content Management - Alerts - Budget Analysis **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Reporting** - Prioritization - Site Comparison **Reporting** - Page Reports - Broken Link Checker **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Other** - User Data - Site Search Reporting - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Visitor Information** - User Identification - Search Box **Performance** - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Automation** - Automated Testing - Automated Scan **Functionality** - Individual Page Auditing - Quality Assurance Dashboard - Integration **Generative AI** - AI Text Generation **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **System Management** - Security - System Monitoring **Functionality** - Automated Regression Testing - Customizable Testing Tools - Multi-User Testing - Filtering - Overlay Engine **Generative AI** - AI Text Generation **Generative AI** - AI Text-to-Speech **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Generative AI** - AI Text-to-Speech **Agentic AI - Digital Accessibility Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Agentic AI - Digital Accessibility Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management **Variation Testing** - A/B Testing - WYSIWYG Editor - Conversion Goal - Percentage of Traffic - Confidence Level - Multivariant Testing **Reporting** - Segmentation - Reports and Dashboards **Personalization** - Standard Targeting - Custom Targeting - Data Segmentation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Glassbox Alternatives - [Contentsquare](https://www.g2.com/products/contentsquare/reviews) - 4.6/5.0 (630 reviews) - [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) - 4.4/5.0 (1,074 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,033 reviews)