--- title: Glassbox Reviews meta_title: 'Glassbox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 809 reviews by the users' company size, role or industry to find out how Glassbox works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 809 scale: '5' date_modified: '2026-08-04' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Glassbox Reviews **Vendor:** Glassbox **Category:** [Session Replay Software](https://www.g2.com/categories/session-replay) **Average Rating:** 4.9/5.0 **Total Reviews:** 809 ## About Glassbox Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape. ## Glassbox Pros & Cons **What users like:** - Users value the **ease of use** of Glassbox, enabling immediate access to insights for timely decision-making. (210 reviews) - Users find the **session replay feature** invaluable for resolving customer issues and improving overall experience effectively. (190 reviews) - Users value the **immediate insights** from Glassbox, enabling timely interventions and identification of revenue opportunities. (174 reviews) - Users find the **visibility into customer interactions** with Glassbox invaluable for troubleshooting and enhancing user experience. (132 reviews) - Users value Glassbox for its **exceptional customer understanding** , enabling effective troubleshooting and validation of customer information. (122 reviews) - Features (117 reviews) - Session Tracking (115 reviews) - Recording Features (109 reviews) - Customer Insights (99 reviews) - User Insights (99 reviews) **What users dislike:** - Users are frustrated by **session issues** , including split links, limited history access, and slow query responses. (70 reviews) - Users find the **navigation icons unintuitive** , leading to confusion when navigating the Glassbox interface. (65 reviews) - Users report **session management issues** such as slow loading times and frequent session expirations that hinder usability. (62 reviews) - Users find the **learning curve steep** , requiring additional training and better documentation to effectively navigate Glassbox. (61 reviews) - Users desire improved **customization options** in reporting and funnel creation within Glassbox for enhanced functionality. (54 reviews) - Filtering Issues (44 reviews) - Limitations (42 reviews) - Slow Loading (42 reviews) - Slow Performance (41 reviews) - Steep Learning Curve (39 reviews) ## Glassbox Reviews ### 1. Session Review **Rating:** 5.0/5.0 stars **Reviewed by:** madhu m. | VP Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Glassbox?** being able to review the sessions has proved to be very impactful - no time is being wated anymore **What do you dislike about Glassbox?** Session retention and haveing all the API captured - some time we have missing AJAX **What problems is Glassbox solving and how is that benefiting you?** reviewing sessions, identifying defects that need a fix and then having a better service for our customer ### 2. Insights into our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Hod A. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2024 **What do you like best about Glassbox?** Wow, where can I start? I love how Glassbox gives you insights into your customer's usage of your assets, and how much technical and sales-oriented data you can get from it. As a technical expert, I love how its complex IT infrastructure enables me to serve my clientele better. **What do you dislike about Glassbox?** It took me a while to get ue to the User interface and a more documentation would be helpfull. All is working well now **What problems is Glassbox solving and how is that benefiting you?** I solve mostly technical issues for my clients, but I also use Glassbox for bot detection and scam/theft awareness, and to alert to my customers issues with their websites and applications, such as misconfigured pages and weak cybersecurity posture. ### 3. Solve Complex Problems **Rating:** 5.0/5.0 stars **Reviewed by:** Likhith s. | Digital Experience Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Glassbox?** I enjoy the challenge of helping people solve complex problems, whether it's coding, learning, leading or just figuring out best way to communicate an idea. I love the diversity of conversations, from technical deep dives to complex projects, and chance to learn something new every day. **What do you dislike about Glassbox?** I think everything looks great and in terms of improvement we can have sessions with more error captured details as i feel some of those features are missed today. Like console errors and few others. we can improve on those **What problems is Glassbox solving and how is that benefiting you?** Solving problems which are preventing our customers to complete their activity on our web and mobile apps. Understand how we can better engage with our customerscand provide them with a better service ### 4. View customer login **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa W. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Glassbox?** we can view how customers login and see if they are encountering any issues and solve them **What do you dislike about Glassbox?** The UX on the filtering could use a face lift to make it more easier to use **What problems is Glassbox solving and how is that benefiting you?** trouble shooting, why customers aren't able to see certain features and then fix the issue ### 5. Very happy - great tool for support **Rating:** 5.0/5.0 stars **Reviewed by:** John v. | Customer Support, Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Glassbox?** Glassbox is a great solution that has been helping us to locate all the places in our mobile app where our customers have a crash or some other issue which is preventing them from completing their purchase. genrealy every error and issue with our code is captured and can be seen **What do you dislike about Glassbox?** Glassbox is a great tactical tool for identfying issues - but it does take us time to provide results and business inisghts to the business level **What problems is Glassbox solving and how is that benefiting you?** Fixing issues and cutting down the time is takes to provide support and fix issues - we can replay the sessions and see where the issues are and quickly reproduce them ### 6. Love the UX **Rating:** 5.0/5.0 stars **Reviewed by:** oleksandr i. | DevOps, Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Glassbox?** The new UI color scheme makes it very easy to understand where everything is **What do you dislike about Glassbox?** Easier search on IPs even though GIA is making things much easier - becuase no need to create those sophisticated filters **What problems is Glassbox solving and how is that benefiting you?** customers experience troubleshooting, heatmaps and many more from GB feature list ### 7. Great for our Mobile App **Rating:** 5.0/5.0 stars **Reviewed by:** abdallah y. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Glassbox?** session replay and recorded session that allow me to debug hard to reproduce issues by looking at customer session replay to understand how he faced the issue **What do you dislike about Glassbox?** sometimes apple phones and safari / chrome private browsing block the javascript and i could not find may session replays , we need a solution to have these session recorded even if 3rd party marketers are blocked **What problems is Glassbox solving and how is that benefiting you?** Finding the problems on our app and fixingthem according to their priority ### 8. Good product analytics **Rating:** 5.0/5.0 stars **Reviewed by:** G B. | Solution Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Glassbox?** The recorded sessions that gives our team full visibility on our customer's activity. **What do you dislike about Glassbox?** Make the reports, alerts and anomalies more user friendly as they are hard to work with **What problems is Glassbox solving and how is that benefiting you?** Making the UX of our mobile app better finding and fixing the errors are customer encounter ### 9. Great details on the recorded sessions **Rating:** 5.0/5.0 stars **Reviewed by:** vinod b. | Product owner, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2024 **What do you like best about Glassbox?** The best part about the Glassbox is the Recorded sessions!! More specifickly the details about the sessions. All API errors and issues are captured so it is very simple to reproduce the issues. Have to give a shout out on GIA - it is has saved me so much time **What do you dislike about Glassbox?** More and better customer facing trainings would be great and access to new features **What problems is Glassbox solving and how is that benefiting you?** To see what is the issue customer has faced during their shopping experience ### 10. Use it all the time **Rating:** 5.0/5.0 stars **Reviewed by:** Carley R. | Senior Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2024 **What do you like best about Glassbox?** The ability to review sessions with great precision. I have tried other tools in the past, and most had sufficient session replay, but only Glassbox provides all the details about actual customer activity. Other tools miss a great deal of the session details (such as AJAX errors, JS issues, and more). **What do you dislike about Glassbox?** I did takeme some time to get use to Glassbox and there are many ways to create filters and reports -so better onbaording would be appreciated. **What problems is Glassbox solving and how is that benefiting you?** I am reviewing user experiences to improve our website's functionality so that my customers can have a painless experience when making their transactions. ### 11. Unlocking Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Liam D. | User Experience Lead, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Glassbox?** Glassbox for us enables us to unlock insight that either we've previously not had access to, or has been very difficult to piece together. We're now able to self serve the data in real time. **What do you dislike about Glassbox?** love this product - Getting more AI capabilites on what it already has would be even better **What problems is Glassbox solving and how is that benefiting you?** Conversion performance is our number on goal, reducing drop-off Second to that but hand in hand, understanding how our customer utilise our customer journeys to identify areas of optimisation and improvement ### 12. Session Replay in Real time **Rating:** 5.0/5.0 stars **Reviewed by:** subhash k. | Digital Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Glassbox?** I think session replay is the best thing I can say. Mouse movements, clicks, gestures, and scrolling. Error states and frustration signals Playback of entire sessions in real-time or at any desired speed **What do you dislike about Glassbox?** easier way to create reports and widgets would be great longer retentation of the sessions **What problems is Glassbox solving and how is that benefiting you?** we use mostly for quickly identifying and resolving issues during high-traffic events. ### 13. Excellent Visuals **Rating:** 5.0/5.0 stars **Reviewed by:** I N. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Glassbox?** Really liked glassbox as it all in one place and visuals are great **What do you dislike about Glassbox?** Please add more dashboards and analytics about our data **What problems is Glassbox solving and how is that benefiting you?** Looking into the zones in our website where customers are not interacting the way we would exepect ### 14. Well organized data **Rating:** 5.0/5.0 stars **Reviewed by:** Vania M. | Analyst, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Glassbox?** I like how the data is organized and i like how it shows the correct amount of information that i need to present in a report, as well is easy how we can download the information in a single format. I always use glassbox to present count reports to my manager so we can have a clear idea on how many people visits the website **What do you dislike about Glassbox?** There is not much to report about - it really works for us. It would be good if we were able to extend our retention period **What problems is Glassbox solving and how is that benefiting you?** We are working on verifying the performances of accessibility related pages from our company. This is helping us in verifying how many people is interested in accessibility related products or instructions. We also analyze what are the needs that we need to cover to avoid any legal inquiry in the future. ### 15. Insights into customer actions **Rating:** 5.0/5.0 stars **Reviewed by:** Vikram b. | Digital Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Glassbox?** Glassbox offers great insights into customer actions which helps us understand on how customers interact with our application. **What do you dislike about Glassbox?** I would like to see a dark mode since sometimes I feel the screen is too bright. More training videos on how to filter session and all the amazing features would be helpful. **What problems is Glassbox solving and how is that benefiting you?** Insights on our customer sessions enable us to gie them a better experiance based on data and facts rather than guess work ### 16. GIA Search is great **Rating:** 5.0/5.0 stars **Reviewed by:** Eugene K. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Glassbox?** I like being able to look into the sessions and then search and query based on distinct user actions or events. **What do you dislike about Glassbox?** The learning curve takes some time as there is a lot of data to make use of **What problems is Glassbox solving and how is that benefiting you?** I am looking into improving resiliency of our application and addressing UI pain points to improve customer experience. ### 17. Powerful session replay **Rating:** 5.0/5.0 stars **Reviewed by:** M s. | Digital Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Glassbox?** Love the session replay and its AI by which I can search for sessions without creating comlex filters **What do you dislike about Glassbox?** I would like more details on the crash analytics report **What problems is Glassbox solving and how is that benefiting you?** Checinking on customer journey so that we can imporve any defects in it ### 18. Powerful Session Replay **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2024 **What do you like best about Glassbox?** Session Replay is what I use most often. My primary purpose is to validate marketing material in our live environment. **What do you dislike about Glassbox?** The recent presentation Glassbox gave shed light on a lot of features we fail to take advantage of. Having more subject matter expertise available on a regular basis would help improve usage. **What problems is Glassbox solving and how is that benefiting you?** Having better marketing collateral on our site which is more engaging with ourcustomers at their buying process ### 19. Love Glassbox! **Rating:** 5.0/5.0 stars **Reviewed by:** Ali A. | CRO Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2024 **What do you like best about Glassbox?** The ability to deepdive on the customers journey to identify patterns. These patterns help us better understand our customers, how our website is being used and therefore improve and optimize the journey **What do you dislike about Glassbox?** What would be a great improvement is the ability to better combine different metrics, dimension and segments. It feels hard currently to do so on the journey maps, funnels, interaction maps and reports **What problems is Glassbox solving and how is that benefiting you?** Finding the places in a customer session where they have an issue such as a rage clicks or slow low time and fixing it ### 20. Lots of data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Glassbox?** Lots of data which can be analyzed and for which we gain insights on how our customers are using our software - what they like about us and what they dont care about **What do you dislike about Glassbox?** 1 Help section: It is very arduous to access - I think it be easier to get into Fort Knox. I can already be logged in and when I click to Help, it wont accept the same login I used for the portal. WTH? Also, once I do access, I cant find much tutorial videos on how to tap into the solotion from an analyst perspective. 3. I believe I sent a question and never received a response. **What problems is Glassbox solving and how is that benefiting you?** using the data to create better journeys for our site users ### 21. Easy to use and very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Charles W. | Digital Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2024 **What do you like best about Glassbox?** East way to assimilate and separate data. **What do you dislike about Glassbox?** I would be happy if the data retention would be longer **What problems is Glassbox solving and how is that benefiting you?** Confirming location of where changes to policy were made and where individual phone was at time of application opened. Helps confirm the facts. ### 22. Performant UX **Rating:** 5.0/5.0 stars **Reviewed by:** Andre K. | Digital Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Glassbox?** Intuitive, well layed out, and performant UX. The tool is of high importance to our everyday operations. GIA is such a great feature! **What do you dislike about Glassbox?** more customer activites would be very helpfull for us **What problems is Glassbox solving and how is that benefiting you?** We are trying to gain an understanding of common challenges users encounter throughout their session, and to categorize them into common "themes" that design and developer teams can investigate and address to improve overall user sentiment and experience. ### 23. Scroll depth analysis. **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas M. | Senior Performance & Digital Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Glassbox?** I like a lot the heatmap and the scroll depth analysis. Also the recorded sessions are very insightful, though I would prefer to go back further in the past to make comparisons between two time periods that are more distant between each other. The journey map could be also improved, in order to understand if the website structure can be improved. **What do you dislike about Glassbox?** The time period can be improved. Also a feature with automatic generated improvement hints like for example on Google Ads would be great. Like a AI companion that gives you hints in which areas of the website we can improve. **What problems is Glassbox solving and how is that benefiting you?** Questions on how our customers like our site can now be understood. We can build reports and funnels to locate where customers are unable to perform what they have come for and take the corrective actions ### 24. Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** harshit3 g. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2024 **What do you like best about Glassbox?** I like the most about Glassbox is visually intuitiveness which sets it apart from competitiors and make a USP **What do you dislike about Glassbox?** It can enhance in its real time analytics which are not integrated to its maximum potential. Some deeper analysis with uuids are not easily available to do, so that can be a course of action for later enhancement **What problems is Glassbox solving and how is that benefiting you?** Solving site errors and fixing problems in site code so that our customers gain a better experience in their digital joruney ### 25. Great data masking **Rating:** 5.0/5.0 stars **Reviewed by:** sebastin b. | Product Owner, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Glassbox?** Filter on OS and data masking where it is critical to save; this is what I like. **What do you dislike about Glassbox?** More filters and more options to have high-level details **What problems is Glassbox solving and how is that benefiting you?** Eliminating the obstacles from using our website and mobile apps ### 26. The report sections are great! **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan C. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Glassbox?** i love the report section as they are dynamic so I can quickly drill down into the sessions which I need to look into - and see the funnel breakdown **What do you dislike about Glassbox?** The uplifitng of the system in terms of our enablemt was a bit clucnky and I would like to learn more on what is coming next - becuase this is a great product **What problems is Glassbox solving and how is that benefiting you?** Using reports to zone in on sessions where customers leave without performing the action they wanted to perform ### 27. Very easy tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jun W. | Dev Ops, Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Glassbox?** The ease of finding the session I need its a great tool **What do you dislike about Glassbox?** Nothing much the tool works as designed - so we are very happy with it **What problems is Glassbox solving and how is that benefiting you?** Investigation in fraud sessions from people who are tryingto tamper with our system ### 28. Deep understanding **Rating:** 5.0/5.0 stars **Reviewed by:** Ritesh S. | Enterprise (> 1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Glassbox?** The session recordings provide deeper understanding about the journeys which otherwise would not be possible to achieve. It provided ui/ux improvement opportunities, error types after every page that customers get and dead clicks on the pages as well. All of these come quite handy in the project **What do you dislike about Glassbox?** In the recorded sessions, I feel that glassbox could come up with the insights about the sessions as well like if the customers spending too much time on a page, may be the cta buttons are not rightly placed, if there too many rage clicks, the cta buttons are not clear for customers - though I know this is part of the AJM **What problems is Glassbox solving and how is that benefiting you?** Developing a better UX and UI for our customers and reducing the time it takes to solve bugs or other experiance issues. Glassbox captures all data about a customer joruney so that we can see what needs to be improved very quickly ### 29. Gives the why behind the what **Rating:** 5.0/5.0 stars **Reviewed by:** Nidhi V. | Reporting Manager, Digital Product Management, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Glassbox?** ability to drill down in to struggle scores, check the session replay and the journey map and interaction map for sessions that have high struggle score, it gives the why behind the what **What do you dislike about Glassbox?** setting up custom reports is not super intuitive and requires a pretty large learning curve **What problems is Glassbox solving and how is that benefiting you?** Searching for struggle points in customer sessions as they visit our site and developing a better experience four our day to day users ### 30. Great Heat Maps **Rating:** 5.0/5.0 stars **Reviewed by:** P A. | Global Brand Director, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Glassbox?** Simple interface and logical structure of information **What do you dislike about Glassbox?** There is a great deal of data - sometimes its hard to go through it all **What problems is Glassbox solving and how is that benefiting you?** Trying to understand how people navigate through my site; and how to optimise their journey ### 31. Easy to locate sessions **Rating:** 5.0/5.0 stars **Reviewed by:** daisha c. | Customer Resolution Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2024 **What do you like best about Glassbox?** the ease of pulling up sessions ha prvent to be the most important part for our on going operation **What do you dislike about Glassbox?** I would be happy if there were more customer activites to learn about new features **What problems is Glassbox solving and how is that benefiting you?** to be able to also search names, tuids and sessions available at least 120 days. This long retention give us the infomation we need to compare trends ### 32. Finding and Fixing **Rating:** 5.0/5.0 stars **Reviewed by:** Michael K. | Enterprise (> 1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Glassbox?** I like the fact that I can see client interactions on our websites. It helps to identify key issues where we can liase with our developers to investigate and ultimately Fix. Client testimony is often not enough - so to be able to see is truly helpful. **What do you dislike about Glassbox?** I typically use Glassbox for a very limited scope. From what I use it works pretty well. If maybe it was more clear and descriptive as to what it is showing us, that may be helpful. Also if there was a place on the site where it could teach me how to be more efficient in Using Glassbox, that would also be helpful **What problems is Glassbox solving and how is that benefiting you?** Finding and fixing the issues on our site which use to casue customer complaints and abandonment. We havbe been able to increase our site enegagement ### 33. Great for production support **Rating:** 5.0/5.0 stars **Reviewed by:** angelique T. | Digital Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Glassbox?** I love this tool as it allows me to help people very quickly and find any issues they have while the session is still happening **What do you dislike about Glassbox?** I would love more training on how to use and show us new features in the prodcut **What problems is Glassbox solving and how is that benefiting you?** Fininding and fixing online navigation and system errors ### 34. Making our product better **Rating:** 5.0/5.0 stars **Reviewed by:** A P. | UX Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2024 **What do you like best about Glassbox?** Being able to view how users go through our product **What do you dislike about Glassbox?** Longer retention of our sessions would help us **What problems is Glassbox solving and how is that benefiting you?** Understanding pain points and points of confusion our users have in our application. ### 35. AI Filters **Rating:** 5.0/5.0 stars **Reviewed by:** Kaden T. | CX Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Glassbox?** The thing I like the most about glass box is the ability to easily search for sessions using ai filters. This makes navigating sessions much easier **What do you dislike about Glassbox?** It seems when I enter a query that the ai doesn't like for filtering it just says request failed with no context, cleaning that up may be beneficial and saying why the request failed **What problems is Glassbox solving and how is that benefiting you?** Going after the customer problems in the site and solving them this also has a positve impact on our customer support team ### 36. Very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Glassbox?** I love the fact that we can see everything the person does during their session. Very helpful to be able to see dates/error/departure and destination cities. Glassbox makes it easy to ascertain if and where the issue occurred. **What do you dislike about Glassbox?** I really like the new AI features and would love to see more of it coming down the road **What problems is Glassbox solving and how is that benefiting you?** It is very helpful to be able to see dates, any possible errors, departure and destination cities. Glassbox makes it easy to ascertain if and where the issue occurred so we can competently advise the traveler what was done and where or if an error was made. ### 37. Find what we are looking for **Rating:** 5.0/5.0 stars **Reviewed by:** Ox B. | Program owner, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2024 **What do you like best about Glassbox?** I love being able to help my members find what they are looking for and seeing what errors they are getting. **What do you dislike about Glassbox?** it took me some time to get use to the interface - but it is very powerfull once you know how to use it **What problems is Glassbox solving and how is that benefiting you?** I am solving technical issues for people, helping them locate what they need, walking them through where to access what they would commonly use. ### 38. Great AI with GIA **Rating:** 5.0/5.0 stars **Reviewed by:** Ecom O. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Glassbox?** I think GIA feature is the best because it makes easier reporting the pain points **What do you dislike about Glassbox?** More AI features would be great for helping us make Glassbox accessible to others in the organization who are less comfortable with technology. **What problems is Glassbox solving and how is that benefiting you?** It is useful for finding bugs (404 pages), technical problems, analyzing a/b test users detailed ### 39. Great CX tool **Rating:** 5.0/5.0 stars **Reviewed by:** saket s. | Digital Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Glassbox?** the ability to walk with the customer in their real experience and in this way to see where they are having difficulties and help them with it **What do you dislike about Glassbox?** A great deal of data - needs to get used to on our side. though training was good **What problems is Glassbox solving and how is that benefiting you?** trying to addresss customer pain points in their digital journey ### 40. Great Filters **Rating:** 5.0/5.0 stars **Reviewed by:** ashley s. | DX Support Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Glassbox?** The best part is being able to filter down recordings to watch on site interactions that are relevant to what i'm looking for **What do you dislike about Glassbox?** Our glassbox will not load previous sessions for more than past week. If we do more than past week it glitches. If we could improve this, it would help me alot **What problems is Glassbox solving and how is that benefiting you?** Keeping track of where customers are having issues with their bookings and clearing the path for them so that they can be self sufficient ### 41. Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Leo W. | IT Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Glassbox?** functions of the product and the active support team **What do you dislike about Glassbox?** The product is great - would love to get more visability into the roadmap **What problems is Glassbox solving and how is that benefiting you?** Customer journey applying for our products ### 42. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** C c. | Member & Remediation Program Associate, Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Glassbox?** The ease to pull up recorded sessions with utilizing quick filter choices allows me to see everything I need for basic troubleshooting prior to having to go into the session. **What do you dislike about Glassbox?** Overall, the only areas that make it more difficult for me to diagnose what's going on with a member account is having to individually review console errors and the error messages they provide. I'm not sure if that's necessarily within scope, but it would be great to get a summary of the errors experienced as a description of the session. **What problems is Glassbox solving and how is that benefiting you?** caring for our customers a across the web sessions they have and fixing any of their experiance issues ### 43. Captures the metadata **Rating:** 5.0/5.0 stars **Reviewed by:** stephen r. | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Glassbox?** I like how GB can capture certain meta data on the user and devices used and how GB can alert to things like dead clicks, long page loads and load errors, to name a few, " **What do you dislike about Glassbox?** I am still learning GB but I initially had issue understanding where to start how to search and view recorded sessions. Also, for some reason every time I go to GB it gives a popup which is very annoying. Also, when someone shares a link to session with me, it never goes to it. It goes to the dashboard and I have to click or enter the link a second time to get to the recorded session. **What problems is Glassbox solving and how is that benefiting you?** Resolving errors in our site including the ones which impact the experiance of customers and casue them to abandon ### 44. Clear Design **Rating:** 5.0/5.0 stars **Reviewed by:** Kyra R. | CX analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2024 **What do you like best about Glassbox?** I really love the clear design of the Glassbox interface which enables me to quickly understand where I need to focus **What do you dislike about Glassbox?** We still require our APM tool as Glassbox does not provide us with inisghts on our server performance **What problems is Glassbox solving and how is that benefiting you?** Helping customers by seeing what is happening on their end, and what they happen to be clicking on. It truly makes it easier when you can see what's going on instead of the customer telling you , when they may not even know what they are talking about. ### 45. Product Updates Impact **Rating:** 5.0/5.0 stars **Reviewed by:** Doug B. | Product owner, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2024 **What do you like best about Glassbox?** The ability to see customers interact after we release changes. **What do you dislike about Glassbox?** Visibility in how the tool can be used. more training **What problems is Glassbox solving and how is that benefiting you?** Faster and better release of product versions as we can see how our customer are interacting with the changes we role out ### 46. Interaction maps are great **Rating:** 5.0/5.0 stars **Reviewed by:** dean m. | dean.matodes@nestle.com, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Glassbox?** the journeys and interaction maps it umost importance to make decisions of web ux chnages **What do you dislike about Glassbox?** more allignment on feature releases and sharing of success stories **What problems is Glassbox solving and how is that benefiting you?** Abandonements and where customers are focusing without any actions ### 47. Easy and to the point **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | product owner, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Glassbox?** How easy it is to view sessions, clicks, scrolls and other valuable information. **What do you dislike about Glassbox?** Very easy tool - would love to see more training and updates **What problems is Glassbox solving and how is that benefiting you?** User retention and prospect conversion. ### 48. Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Clare R. | Customer Experience Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Glassbox?** Ease of reading the sessions and the display is very intuitive. I like that the customer sessions are broken into chunks and that a subsection categorisation is provided. I like that you can skip inactive periods and fast forward too. **What do you dislike about Glassbox?** You can improve on the pinning of sessions. Mine just don't seem to stay there and I don't know why. The filter part of the display, to find the calls, is also slightly less intuitive than once you've found the call. **What problems is Glassbox solving and how is that benefiting you?** Love the fact tha we can see where our customers struggle and this deliver fixes to the site ### 49. It's almost like a cheat sheet! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Digital Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Glassbox?** It's amazing to have glassbox as a tool. I can very quickly have an understanding of my customers struggle and pinpoint the issues. From there I'm able to find solutions. It's almost like a cheat sheet! **What do you dislike about Glassbox?** Glassbox loads slowly. Not sure what can be optimized. **What problems is Glassbox solving and how is that benefiting you?** Increasing our customers satisfaction rate and there experience levels from our applicstions ### 50. Love the GIA **Rating:** 5.0/5.0 stars **Reviewed by:** Kurian M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2024 **What do you like best about Glassbox?** I like the ability to observe and analyze the internal workings of my application with Glassbox new AI search called GIA . its very beneficial in debugging , optimising performance and understanding the user interactions . Also very useful in viewing the understanding user experience and see the users actual interaction with the application and flow through the different pages and end to end flow in the user session for analsyis and troubleshooting . you dont need to waste time or be super technichal to use GIA which is great **What do you dislike about Glassbox?** I have felt from my usage of glassbox , the below improvements will provide a better experience and helpful in troubleshooting and debugging . A better Dashboard which provide more overview of the user experience and teh errors they would have seen while accessing teh application and the response times and user experience which they have when they use the application . Also a better error analysis page with more features which provide more recording sessions of users which have seen 500 /600 errors or specific application errors . Also better performance whicle accessing teh recordings . **What problems is Glassbox solving and how is that benefiting you?** Debugging the app for our customers and taking care of errors. giving our customers a better experiance and enabling them to use our app with no hastle ## Glassbox Discussions - [Can you configure struggle scores based on a journey type](https://www.g2.com/discussions/43453-can-you-configure-struggle-scores-based-on-a-journey-type) - 2 comments, 1 upvote - [What is the best way to insights which are only relevant to me](https://www.g2.com/discussions/41291-what-is-the-best-way-to-insights-which-are-only-relevant-to-me) - 1 comment, 1 upvote - [User Sessions](https://www.g2.com/discussions/40386-user-sessions) - 1 comment, 1 upvote - [When do we get to utilize Customer Journey Maps?](https://www.g2.com/discussions/32920-when-do-we-get-to-utilize-customer-journey-maps) - 2 comments, 1 upvote - [View Glassbox pricing details and edition comparison](https://www.g2.com/products/glassbox/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+12%3A49%3A05+-0500&secure%5Bsession_id%5D=8f373881-ab5c-460f-bec7-44d416afb119&secure%5Btoken%5D=506fa76318047a01f0b0ea9ac17072d21d1ec495c10761a93d4435b41302bbca&format=llm_user) ## Glassbox Integrations - [Adobe Target](https://www.g2.com/products/adobe-adobe-target/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Optimizely Web Experimentation](https://www.g2.com/products/optimizely-web-experimentation/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) ## Glassbox Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Identification** - Demographics - User Segmentation - Geolocation - Predictive Analytics **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations - Usage Tracking/Analytics **Analytics** - Reports - Dashboard - Web Analytics - Campaign Tracking - Customer Demographics - Predictive Analytics **Experience** - Real-Time Monitoring - Session Replay - Behavioral Analysis **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics - Predictive Analytics - Behavioral Analytics - Campaign Analytics - Website Analytics - Visual Analytics **Platform Basics** - Dynamic Segmentation - Journey Optimization **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Monitoring** - Compliance Monitoring - Real-Time Monitoring - Dynamic Crawling - Task Management **Support** - Recommendations - Progress Tracking **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making - Third-Party Integrations **Agentic AI - Digital Experience Monitoring (DEM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis - Funnel Analysis - Sales Trend Analysis **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History - Multi-Channel Attribution - In-App Events Tracking **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Administration** - Data Storage - A/B Testing - Integrations **Management** - Content Management - Alerts - Budget Analysis **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Reporting** - Prioritization - Site Comparison **Reporting** - Page Reports - Broken Link Checker **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Machine Learning **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **** - Multi-Channel Marketing - Map Creation - Email Marketing - Single Sign On - Performance Metrics - Customer Database - API - Activity Dashboard - Data Linking - Whiteboard - Drag & Drop - Data Visualization - Collaboration Tools - Brainstorming - Conversion Tracking - Workflow Management - Activity Tracking - Behavior Tracking - Personalization - Customizable Reports - Customer Journey Mapping - Customer Profiles - AI Copilot - Third-Party Integrations - Real-Time Notifications - Tagging - Audience Targeting - CRM - Surveys & Feedback - Data Import/Export - Reporting & Statistics - Communication Management - Attribution Modeling - Action Management - Map Sharing - Engagement Tracking - Customizable Branding - Generative AI - Customer Touchpoints - Customer Experience Management - Diagramming - Campaign Management - A/B Testing - Storyboarding - Customer Segmentation **Other** - User Data - Site Search Reporting - Load Time Monitoring - Campaign Tracking - E-Commerce - Promotional Messages - Administration Alerts **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions - Engagement Tracking - Uninstall Tracking - Conversion Tracking - Location Tracking - ROI Tracking - Retention Tracking - Visitor Tracking - Behavior Tracking - Revenue Tracking **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation - Real-Time Data - Customer Segmentation - Scroll Maps - Geographic Maps - Floor Plans & Maps - Hover Maps **Visitor Information** - User Identification - Search Box **Performance** - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Automation** - Automated Testing - Automated Scan **Functionality** - Individual Page Auditing - Quality Assurance Dashboard - Integration **Generative AI** - AI Text Generation **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **** - Monitoring - Push Notifications - Access Controls/Permissions - Campaign Management - Data Modeling - Funnel Analysis - For Marketers - Single Sign On - Workflow Management - Customer Experience Management - Trend Analysis - Mobile Access - Third-Party Integrations - Alerts/Escalation - Data Import/Export - Collaboration Tools - Session Recording - Data Visualization - Root Cause Analysis - Drag & Drop - Performance Metrics - Generative AI - Cohort Analysis - Issue Management - Compliance Management - Heatmaps - Customizable Branding - Search/Filter - AI Copilot - Event Triggered Actions - API - Reporting/Analytics - A/B Testing **** - Web Traffic Reporting - Customer Activity Tracking - AI Copilot - Activity Tracking - Image Overlay - Visitor Tracking - Engagement Tracking - Dynamic Content - Data Visualization - Drag & Drop - Real-Time Analytics - Customer Journey Mapping - Embeddable Widget - Conversion Tracking - Search/Filter - Generative AI - Behavior Tracking - Customizable Reports - A/B Testing - Access Controls/Permissions - Alerts/Escalation - Hierarchical Mapping - Radial Mapping - For Science - Conversion Rate Optimization - Screen Activity Recording - Dashboard - Surveys & Feedback - Website Analytics - Form Analytics - Templates - Behavioral Analytics - Customizable Templates - API - Tagging - For Sales Teams/Organizations - Reporting & Statistics - Data Analysis Tools - Element Analytics - Mobile Access - Visual Analytics - Territorial Mapping **System Management** - Security - System Monitoring - SSL Security - GPS **Functionality** - Automated Regression Testing - Customizable Testing Tools - Multi-User Testing - Filtering - Overlay Engine **Generative AI** - AI Text Generation **Generative AI** - AI Text-to-Speech **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Agentic AI - E-Commerce Analytics** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching **Generative AI** - AI Text-to-Speech **Agentic AI - Digital Accessibility Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **** - Conversion Tracking - Funnel Analysis - Product Data Management - Engagement Tracking - Alerts/Notifications - Cohort Analysis - Session Recording - AI Copilot - Data Visualization - Customer Journey Mapping - Generative AI - Interactive Reports - A/B Testing **Agentic AI - Digital Accessibility Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management **Variation Testing** - A/B Testing - WYSIWYG Editor - Conversion Goal - Percentage of Traffic - Confidence Level - Multivariant Testing **Reporting** - Segmentation - Reports and Dashboards **Personalization** - Standard Targeting - Custom Targeting - Data Segmentation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Glassbox Alternatives - [Contentsquare](https://www.g2.com/products/contentsquare/reviews) - 4.6/5.0 (630 reviews) - [Heap by Contentsquare](https://www.g2.com/products/heap-by-contentsquare/reviews) - 4.4/5.0 (1,074 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,033 reviews)