--- title: Glassbox Reviews meta\_title: 'Glassbox Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 809 reviews by the users' company size, role or industry to find out how Glassbox works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 809 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Glassbox Reviews & Product Details Visit Website Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape. * * * Product Website Glassbox Seller [Glassbox](https://www.g2.com/sellers/glassbox) Discussions [Glassbox Community](https://www.g2.com/products/glassbox/discuss) Solution Type All-in-One Overview by David Geffen Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/glassbox/pricing) ## Glassbox Integrations (4) What do users say about integrations? Verified by Glassbox [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Target ](https://www.g2.com/products/adobe-adobe-target/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Optimizely Web Experimentation ](https://www.g2.com/products/optimizely-web-experimentation/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qualtrics Customer Experience ](https://www.g2.com/products/qualtrics-customer-experience/reviews) Show More AS Adam S. Decision Science Analyst / Fraud Strategy Rules Enterprise (\> 1000 emp.) 12/19/2024 "Easy way to analyze" 5/5 What do you like best about Glassbox? Glassbox provides an easy way for me to analyze sessions where fraud occurs. This gives us invaluable insight into how fraudsters behave and also assists us in coming up with new strategies to combat unauthorized activity. Review collected by and hosted on G2.com. What do you dislike about Glassbox? Extended retention and addtional customer training and visibility into roadmap Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? We are using Glassbox to view historical sessions for our customers in occurrences where they have had an account takeover. We are able to solve account takeover problems by placing strategies based off of the fraudster behavior. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite JR Jane R. Product Owner Enterprise (\> 1000 emp.) 3/9/2025 "Great way to see user movements" 5/5 What do you like best about Glassbox? opportunity to capture user movements to better understand friction and identify fraud Review collected by and hosted on G2.com. What do you dislike about Glassbox? recording links often don't load (can't be found) so an easier way to look up recordings Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? Looking for places of friction and places where accounts might be taken over Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite EL Esti l. Digital Analyst Enterprise (\> 1000 emp.) 1/6/2025 "Love the struggle score" 5/5 What do you like best about Glassbox? The struggle score! I love that I can pinpoint to a section that GlassBox has already highlighted for me. I also love that I can speed up or skip to pertinent details in the recording. Review collected by and hosted on G2.com. What do you dislike about Glassbox? The system is great and is working - sometime there is a lag in the session replay Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? Sign in issues mostly. Targeting where in the process they are running into major issues. It's a functionality issue. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite CM Chris M. Dev Ops Enterprise (\> 1000 emp.) 3/3/2025 "Great for customer CX" 5/5 What do you like best about Glassbox? The ability to see exactly what our customers see, so helpful for troubleshooting! Review collected by and hosted on G2.com. What do you dislike about Glassbox? I would love to see move stuff on new features and capabilities Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? Sometimes can be slow to load info, while it has improved, that can impact customer resolution. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite LE Leon E. Production Support Enterprise (\> 1000 emp.) 3/26/2025 "Level of details" 5/5 What do you like best about Glassbox? Level of detail provided, ability to search content captured Review collected by and hosted on G2.com. What do you dislike about Glassbox? Some times sessions which were recorded cant be found Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? User difficulties on the web-site and app, tracing the backend causes Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite SS swaraj s. CX Analyst Enterprise (\> 1000 emp.) 3/3/2025 "See the active traffic" 5/5 What do you like best about Glassbox? With GlassBox its good to view the active traffic about our customer facing applications Review collected by and hosted on G2.com. What do you dislike about Glassbox? The heat maps dont always explain what is going on Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? Stats are useful for Production incidents how they are being solved and how long it took Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite MR Matias R. Product Manager Enterprise (\> 1000 emp.) 12/25/2024 "Good for event tracking" 5/5 What do you like best about Glassbox? the granularity of the event tracking. It means I can track specific issues by user level and that helps me generalise later if there are issues Review collected by and hosted on G2.com. What do you dislike about Glassbox? The tool is great would love to see more customer activiites if possiable Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? onboarding issues. This includes from first app open all the way to account created and first funding event. Also some things after the onboarding to check specific events from the user but it's minor. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite MI Michael I. Digital Owner Enterprise (\> 1000 emp.) 1/13/2025 "Session Information" 5/5 What do you like best about Glassbox? The ability to get information on the session. It's important we can obtain details about the users cpu, device, os version and other necessary for our research Review collected by and hosted on G2.com. What do you dislike about Glassbox? Better traing and quick search bar in the session replay screen Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? We are solving issues with the customers login session. Whether its basic or complex problems; having a visual makes it easier to diagnose the problem Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite CC Camron C. Production support Enterprise (\> 1000 emp.) 2/12/2025 "Real time access" 5/5 What do you like best about Glassbox? The ability to access the mode that let's you scroll up and down as if you were on the page yourself. Review collected by and hosted on G2.com. What do you dislike about Glassbox? Would love to see what Glassbox has in their roadmap and their futre plans Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? Any subjective errors within the capture and save timeframe, agent or client side. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![J s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "J s.") JS J s. Digital Owner Enterprise (\> 1000 emp.) 3/26/2025 "Ease of platform" 5/5 What do you like best about Glassbox? The ease of use of the platform and intuitive movement through it Review collected by and hosted on G2.com. What do you dislike about Glassbox? extended record keeping for deeper analysis Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? metrics gathering, insight into user behaviour and frustration analysis Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Glassbox? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Glassbox ](https://www.g2.com/products/glassbox/discussions/new) GU Guest User What is Glassbox used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-glassbox-used-for) ![Tanya J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanya J.") TJ Tanya Jackson • Last activity over 5 years ago Can you configure struggle scores based on a journey type 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/43453-can-you-configure-struggle-scores-based-on-a-journey-type) [ View all Discussions ](https://www.g2.com/products/glassbox/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 4 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/glassbox/pricing) Glassbox Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bec1afe91426bc6e35b257ba902d889b/contentsquare.png "Product Avatar Image") Contentsquare 4.6/5(640) [ Compare Now ](https://www.g2.com/compare/contentsquare-vs-glassbox) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7c9a73590d298181d8d2df5c933c8f93/fullstory.png "Product Avatar Image") Fullstory 4.5/5(1,052) [ Compare Now ](https://www.g2.com/compare/fullstory-vs-glassbox) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_960c5533707bd30df25033b359053009/quantum-metric.jpg "Product Avatar Image") Quantum Metric 4.6/5(276) [ Compare Now ](https://www.g2.com/compare/glassbox-vs-quantum-metric) ##### ##### Glassbox Features Metrics Sessions - Digital Analytics Engagement Entry and Exit Pages Reporting Real-Time Reporting Trending Retroactive Reporting Visitor Information User Identification Search Box [ View More Features ](https://www.g2.com/products/glassbox/features) ## Top-Rated Alternatives [ ![Contentsquare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Contentsquare") Contentsquare 4.6/5(640) ](https://www.g2.com/products/contentsquare/reviews) [ ![Heap by Contentsquare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heap by Contentsquare") Heap by Contentsquare 4.4/5(1,097) ](https://www.g2.com/products/heap-by-contentsquare/reviews) [ ![Fullstory](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fullstory") Fullstory 4.5/5(1,052) ](https://www.g2.com/products/fullstory/reviews) [ View All Alternatives ](https://www.g2.com/products/glassbox/competitors/alternatives) ##### Categories on G2 [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics) [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Digital Analytics](https://www.g2.com/categories/digital-analytics)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Product Analytics](https://www.g2.com/categories/product-analytics)[Session Replay](https://www.g2.com/categories/session-replay)[E-Commerce Analytics](https://www.g2.com/categories/e-commerce-analytics)[Mobile App Optimization](https://www.g2.com/categories/mobile-app-optimization)[Heatmap Tools](https://www.g2.com/categories/heatmap-tools)[Digital Accessibility Platforms](https://www.g2.com/categories/Digital-accessibility-platforms)[Digital Accessibility Tools](https://www.g2.com/categories/digital-accessibility-tools)[Digital Experience Monitoring (DEM)](https://www.g2.com/categories/digital-experience-monitoring-dem) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which business process management tools handle cross-departmental workflows well and keep data flowing between teams without manual handoffs?](https://www.g2.com/discussions/which-business-process-management-tools-handle-cross-departmental-workflows-well-and-keep-data-flowing-between-teams-without-manual-handoffs)[Best data analytics tools for tech industry](https://www.g2.com/discussions/what-are-the-best-data-analytics-tools-for-the-tech-industry)[What platform provides real-time task progress tracking?](https://www.g2.com/discussions/what-platform-provides-real-time-task-progress-tracking) [Leading software for automating customer support services](https://www.g2.com/discussions/leading-software-for-automating-customer-support-services)[Best Task Management Software](https://www.g2.com/articles/best-task-management-software)[Pros and Cons Details](https://www.g2.com/products/glassbox/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)