--- title: Glassbox Reviews meta\_title: 'Glassbox Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 809 reviews by the users' company size, role or industry to find out how Glassbox works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 809 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Glassbox Reviews & Product Details Visit Website Glassbox is a customer intelligence and digital experience analytics platform designed to help enterprises understand, optimize, and enhance the customer experience and digital accessibility of their digital channels. One of the standout features of Glassbox is its capability to securely capture 100% of user sessions across both web and mobile applications. This end-to-end visibility allows teams to analyze every step of the customer journey, effectively pinpointing friction points and enabling real-time action. By utilizing advanced artificial intelligence, Glassbox captures and analyzes data from every online interaction, providing businesses with a comprehensive view of customer behavior and preferences. This wealth of data empowers organizations to act swiftly, transforming raw data into actionable insights that improve both the customer experience and the conversion rate. Large global enterprises in sectors such as finance, insurance, and healthcare, Glassbox serves as a vital tool for uncovering the root causes of customer challenges. It assists organizations in remediating customer experience issues and creating digital journeys that are inclusive, seamless, and engaging. The platform’s AI-powered insights not only enhance accessibility monitoring but also incorporate fraud prevention capabilities, giving organizations the agility to respond to issues within minutes and adapt to the evolving needs of their customers. Glassbox has been recognized by G2 as a leader in customer intelligence solutions and product analytics, reflecting its effectiveness in delivering the clarity and confidence that enterprises require. By providing a robust framework for creating compliant, accessible, and impactful digital experiences, Glassbox stands out in its category, offering unique selling points that cater to the diverse needs of its users. With its focus on data-driven decision-making and customer-centric strategies, Glassbox is positioned as a crucial ally for organizations aiming to thrive in the digital landscape. * * * Product Website Glassbox Seller [Glassbox](https://www.g2.com/sellers/glassbox) Discussions [Glassbox Community](https://www.g2.com/products/glassbox/discuss) Solution Type All-in-One Overview by David Geffen Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/glassbox/pricing) ## Glassbox Integrations (4) What do users say about integrations? Verified by Glassbox [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Target ](https://www.g2.com/products/adobe-adobe-target/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Optimizely Web Experimentation ](https://www.g2.com/products/optimizely-web-experimentation/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Qualtrics Customer Experience ](https://www.g2.com/products/qualtrics-customer-experience/reviews) Show More AL amanda l. Fraud Associate Enterprise (\> 1000 emp.) 5/9/2025 "Insights that work!" 5/5 What do you like best about Glassbox? Being able to see the full connections and their locations for our day to day role this helps us submit the correct response Review collected by and hosted on G2.com. What do you dislike about Glassbox? Would like more information on future releases and the expected functionality which is down the road Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? Our team work in fraud so we are able to use glassbox to determine if a connection was made in a different state/country during the time of the upgrade that was being placed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 7/7/2025 "Great session replay" 5/5 What do you like best about Glassbox? Playback of the sessions is a game changer Review collected by and hosted on G2.com. What do you dislike about Glassbox? Heatmaps can be tricky to configure with the right view Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? Support no longer need to jump on a call with the customer for every issue, this is brought our video calling rate down significantly Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite TC Tamma C. Digital Analyst Enterprise (\> 1000 emp.) 7/1/2025 "Understanding User Struggles" 5/5 What do you like best about Glassbox? I like it's core feature to go through the sessions and provide a solution Review collected by and hosted on G2.com. What do you dislike about Glassbox? The reports can be a bit tricky to understand for a beginner Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? It helps us understand user struggles, pain points, drop off points, hesitation, unclear member intent, and behavior patterns Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite RK Rocio k. Sr. Software Engineer Enterprise (\> 1000 emp.) 4/10/2025 "Great to see the business flows" 5/5 What do you like best about Glassbox? I love the detail of the extension that you can get on the spot of a specific page. Also love the business flow and chose and pick a certain workflow. Review collected by and hosted on G2.com. What do you dislike about Glassbox? The retention of data is limited , sessions older than a year are no longer stored in the system Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? The business problems I am solving with Glassbox are spikes related to javascript errors and understand why is it happening. I will now report it to my team, and understand if it's isolated or systemic. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Small-Business (50 or fewer emp.) 11/26/2024 "Love Glassbox Interaction Maps" 5/5 What do you like best about Glassbox? i definitely love the interaction maps the most. Seeing how often certain stuff gets clicked on pages makes it easy to judge if the webpage is used like we hope they will use it. The struggle score for filtering together with the recorded sessions also offer an valuable insight where you can see if customers actually navigate the website in a proper way. Review collected by and hosted on G2.com. What do you dislike about Glassbox? The system can be slow at times and you cant find sessions that are older than a year. Furthermore, as much as i like the recorded sessions, sometimes it feels like the sessions are cut short or it does not fully show their entire session. This makes judging, analysing and concluding a bit more difficult in certain circumstances. Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? Like stated above, its focused on seeing if people actually use certain functions we implemented in our website. Judging on this, we can actually change the webpages to make sure the customer journey proceeds like we intended to. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 3/26/2025 "Easy UI" 5/5 What do you like best about Glassbox? What I like about Glassbox is the ease of use. The UI is easy to use and intuitive. Starting with ability to search for a record, filter transactions based on the interval. While reviewing a session, ability to look skip inactivity and speedup sessions to name a few. Review collected by and hosted on G2.com. What do you dislike about Glassbox? I would like the option to save a session past its retention date Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? The main use of Glassbox for me is to research customer complaints on a day-to-day basis, provide feedback to the customer support team in clarifying customer complaints. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite PG patrick g. Director Enterprise (\> 1000 emp.) 6/25/2025 "Navigation is as smooth as butter" 5/5 What do you like best about Glassbox? The software is easy to navigate, options and features are clear as well. I appreciate the additional search functions. Review collected by and hosted on G2.com. What do you dislike about Glassbox? The default retention for keeping session replays is short. Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? Glassbox allows me to evaluate data, trends, and customer usage. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Schylar W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Schylar W.") SW Schylar W. Lead Account Specialist Enterprise (\> 1000 emp.) 6/3/2025 "Experience with Glassbox" 4/5 What do you like best about Glassbox? I think the most helpful thing about Glassbox is that it allows you to see more your customer is needing assistance with Review collected by and hosted on G2.com. What do you dislike about Glassbox? Sometimes glassbox is finicky. It can cause some frustration Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? Glassbox is solving the barrier of not being able to see what the user is experiencing. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RC rolando c. Risk Manager Enterprise (\> 1000 emp.) 3/24/2025 "Great for detecting fraud" 5/5 What do you like best about Glassbox? finding out what the fraudsters are clicking on and how long they are on a page for. Review collected by and hosted on G2.com. What do you dislike about Glassbox? System can have spikes where queries take a longer time. Good support team Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? financial crime investigations and determining criminal activity via account takeover Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AT adrian t. UX MAnager Enterprise (\> 1000 emp.) 11/28/2024 "Accurate playback" 5/5 What do you like best about Glassbox? being able to see the playback \_and\_ get session information like cookies and ids is incredibly helpful for doing deeper dives in other tracking tools we use. gb is a great first-line tool for finding user experience problems and confirming success of new ux features. Review collected by and hosted on G2.com. What do you dislike about Glassbox? filtering seems a bit complex and opaque, but it might just be an education problem on my part. i was expecting a traditional boolean builder, but there seems to be no "OR" option -- instead i have to use "is one of", which is counter-intuitive to me when checking something like page content (where i would expect "is one of" to match the entire value). so again...probably just an education problem on my part. Review collected by and hosted on G2.com. What problems is Glassbox solving and how is that benefiting you? Figuring out best position for new UX features in the product and measuring there success Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Glassbox? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Glassbox ](https://www.g2.com/products/glassbox/discussions/new) GU Guest User What is Glassbox used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-glassbox-used-for) ![Tanya J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tanya J.") TJ Tanya Jackson • Last activity over 5 years ago Can you configure struggle scores based on a journey type 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/43453-can-you-configure-struggle-scores-based-on-a-journey-type) [ View all Discussions ](https://www.g2.com/products/glassbox/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 4 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/glassbox/pricing) Glassbox Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bec1afe91426bc6e35b257ba902d889b/contentsquare.png "Product Avatar Image") Contentsquare 4.6/5(640) [ Compare Now ](https://www.g2.com/compare/contentsquare-vs-glassbox) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7c9a73590d298181d8d2df5c933c8f93/fullstory.png "Product Avatar Image") Fullstory 4.5/5(1,052) [ Compare Now ](https://www.g2.com/compare/fullstory-vs-glassbox) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_960c5533707bd30df25033b359053009/quantum-metric.jpg "Product Avatar Image") Quantum Metric 4.6/5(276) [ Compare Now ](https://www.g2.com/compare/glassbox-vs-quantum-metric) ##### ##### Glassbox Features Metrics Sessions - Digital Analytics Engagement Entry and Exit Pages Reporting Real-Time Reporting Trending Retroactive Reporting Visitor Information User Identification Search Box [ View More Features ](https://www.g2.com/products/glassbox/features) ## Top-Rated Alternatives [ ![Contentsquare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Contentsquare") Contentsquare 4.6/5(640) ](https://www.g2.com/products/contentsquare/reviews) [ ![Heap by Contentsquare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heap by Contentsquare") Heap by Contentsquare 4.4/5(1,097) ](https://www.g2.com/products/heap-by-contentsquare/reviews) [ ![Fullstory](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fullstory") Fullstory 4.5/5(1,052) ](https://www.g2.com/products/fullstory/reviews) [ View All Alternatives ](https://www.g2.com/products/glassbox/competitors/alternatives) ##### Categories on G2 [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics) [Customer Journey Analytics](https://www.g2.com/categories/customer-journey-analytics)[Customer Journey Mapping](https://www.g2.com/categories/customer-journey-mapping)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Digital Analytics](https://www.g2.com/categories/digital-analytics)[Mobile App Analytics](https://www.g2.com/categories/mobile-app-analytics)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management)[Product Analytics](https://www.g2.com/categories/product-analytics)[Session Replay](https://www.g2.com/categories/session-replay)[E-Commerce Analytics](https://www.g2.com/categories/e-commerce-analytics)[Mobile App Optimization](https://www.g2.com/categories/mobile-app-optimization)[Heatmap Tools](https://www.g2.com/categories/heatmap-tools)[Digital Accessibility Platforms](https://www.g2.com/categories/Digital-accessibility-platforms)[Digital Accessibility Tools](https://www.g2.com/categories/digital-accessibility-tools)[Digital Experience Monitoring (DEM)](https://www.g2.com/categories/digital-experience-monitoring-dem) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which business process management tools handle cross-departmental workflows well and keep data flowing between teams without manual handoffs?](https://www.g2.com/discussions/which-business-process-management-tools-handle-cross-departmental-workflows-well-and-keep-data-flowing-between-teams-without-manual-handoffs)[Best data analytics tools for tech industry](https://www.g2.com/discussions/what-are-the-best-data-analytics-tools-for-the-tech-industry)[What platform provides real-time task progress tracking?](https://www.g2.com/discussions/what-platform-provides-real-time-task-progress-tracking) [Leading software for automating customer support services](https://www.g2.com/discussions/leading-software-for-automating-customer-support-services)[Best Task Management Software](https://www.g2.com/articles/best-task-management-software)[Pros and Cons Details](https://www.g2.com/products/glassbox/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)