Matthew S.
MS
Matthew S.
Executive Directpr
Small-Business (50 or fewer emp.)
"Great Nonprofit Giving Product with A Bunch of Extras"
5/5
What do you like best about GivingFuel?

I love how customizable Giving Fuel is. I love its integrations through Zapier. I love the ease of use for donors when they go to set up a gift. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

ECheck giving is not a native part of this product so we had to use a separate processor to allow for electronic checks. Review collected by and hosted on G2.com.

gwendolyn t.
GT
gwendolyn t.
Executive Director
Small-Business (50 or fewer emp.)
"MHIC Nonprofit giving"
5/5
What do you like best about GivingFuel?

Customers service is important; my experience with GF has been superior. I have a great deal of customer service experience, and I compare my experience here. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

I have nothing to report on dislikes for this question. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Youth non-profit using Giving Fuel"
5/5
What do you like best about GivingFuel?

I like the accessibility and ease of use with other webconnex products.

I also greatly appreciate the genuine customer service which goes above and beyond everytime.

Our donors never have any issues setting up their giving, which is lovely to know that it is as easy to use for donors as it is for us. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

A few more reporting features might be be helpful for CRM. We are hoping to use this program long-term and any CRM tools will help us stick with giving fuel. Review collected by and hosted on G2.com.

SP
Susan P.
U.S. Program Director
Small-Business (50 or fewer emp.)
"Great Product and Excellent Customer Service!"
5/5
What do you like best about GivingFuel?

GivingFuel provides a very user-friendly platform and anytime I have had a question, they respond quickly and provide solutions. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

I have been satisfied with the platform. Review collected by and hosted on G2.com.

MT
Matt T.
Communications Director
Small-Business (50 or fewer emp.)
"GivingFuel serves our needs well and is easy to use and impliment."
4.5/5
What do you like best about GivingFuel?

It's easy to use and integrate with out web platforms. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

I would like to be able to embed forms on web pages. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
UN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"has a lot of functionality"
2.5/5
What do you like best about GivingFuel?

Being able to add text fields as well as payment fields to collect data and being able to embed the form on a webpage Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

The reporting, the need to create custom reports to get the data out, being able to add credit card fee, to be able to have it as a separate item in the export it needs to be set up in actions. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"I have had a very favorable experience using giving fuel"
5/5
What do you like best about GivingFuel?

The forms are easy to create. The reporting has worked well for our organization. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

I want Givingfuel to integrate with CRM, but we are in the process of working on this.

I would like to be able to copy forms from giving fuel to the other platforms (i.e., reg fox)

I want to be able to preview the reminder emails. Review collected by and hosted on G2.com.

Deborah T.
DT
Deborah T.
Communications Consultant
Small-Business (50 or fewer emp.)
"Great Customer Service"
5/5
What do you like best about GivingFuel?

When we have a question they are quick to respond and trouble-shoot with us to a resolution. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

They didn't have live chat available, but then again, my issue needed research and also help from my end from another team member. All that to say, Live Chat probably wouldn't have worked. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Awesome support!"
4.5/5
What do you like best about GivingFuel?

Super helpful and understanding. Fast response time. They stick with you until your issue is resolved. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

I have not had an instance where I have been dissatisfied. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Great product. Easy to use. I like the web interface."
5/5
What do you like best about GivingFuel?

Web interface is straightforward. Customer support has been really good. Review collected by and hosted on G2.com.

What do you dislike about GivingFuel?

I wish ACH were a free service. That is the only thing. Review collected by and hosted on G2.com.