The simplicity of setting up pages and getting started Review collected by and hosted on G2.com.

The pricing structure is a little tough on smaller places. Paying almost %10 unless you pay a monthly fee is a little steep Review collected by and hosted on G2.com.

I can easily see all transactions that have been submitted, completed or declined. I like how I can add notes or messages and help setup recurring for our customers as to number of payments or change information as needed. Review collected by and hosted on G2.com.

There were just one or two confirmation emails that the reference number presented complete was that of a declined transaction. But not to worry, I check on the report I download.

Also, we have a few customers who were trying to use American Express. Review collected by and hosted on G2.com.

I love how user friendly it is! We have been using givingfuel for about a week and we have already created three pages that we need for upcoming events! The staff has been amazing as well! Review collected by and hosted on G2.com.

Although it is easy to use, it definitely takes getting "used"to the system. Nothing that can't be solved in a couple hours and with some assistance! Aaron has been super helpful for this! Review collected by and hosted on G2.com.

I like the ease of using the software, and I encourage all my clients to switch over to GivingFuel for the great value it provides. Three percent for processing plus $59/month is an excellent price. My clients often come to me having paid 4% or 5% per transaction. I feel that I am giving my clients instant good value when I switch them over to GivingFuel. Review collected by and hosted on G2.com.

I would like to be able to customize how my pages appear on desktop, tablet and mobile devices as I am able to do in the Dive WordPress environment for my web pages. Review collected by and hosted on G2.com.

GivingFuel not only gave our church a cost-effective platform for collecting contributions but also has a variety of other ways to engage our community without creating separate collection systems. Review collected by and hosted on G2.com.

My only issue with GivingFuel so far has been working with an unfamiliar interface. While there are a wide variety of options, it is not always intuitive, which has led to my engaging with the (very helpful) tech team at GivingFuel. Review collected by and hosted on G2.com.

GivingFuel provides a flexible product that has helped us elevate our fundraising game. The product support team is incredible and always willing to help. Even when they don't know the answer immediately they work together and research to find the answers. They are also willing to take feedback to improve their product. Review collected by and hosted on G2.com.

While they are responsive via chat, I do wish phone support was more available. At times it would be easier to explain certain situations and get instructions via phone, but that is a small critique since they do well responding via chat/e-mail and always work toward a solution. I do also wish donor profiles were more robust with the ability to combine constituents into a household for combined giving records, etc. Review collected by and hosted on G2.com.

Giving Fuel is easy to use, has great reporting and its customer service is stellar. Review collected by and hosted on G2.com.

The only thing that is a bit tricky is understanding the payment gateways. We started with WePay and then moved to NMI Cornerstone in order to ACH. There were a few steps that were needed and although I received great video's on how to do things, there was one step that wasn't mentioned in order to get my pages to show the ACH feature. This was to go into Basic Setup and change from WePay to NMI. However, since customer service is so great - it was only a matter of minutes until my mystery was solved!

There is only one more feature we would like, that we do not. Many donors want to remain anonymous, and there is no way to do that with Giving Fuel. Review collected by and hosted on G2.com.

I like their customer service. They really got me out of a bind! Review collected by and hosted on G2.com.

It could be a little more user-friendly. Review collected by and hosted on G2.com.

Small business feel and help from a real person. Their service is great for my needs as well in terms of what they provide through their platform. I needed a lot of help learning details of the platform initially because my boss wasn't super helpful so I was learning on my own, and the Giving Fuel staff really helped me get things figured out quickly. They are also all so kind! Review collected by and hosted on G2.com.

Nothing that I've come across! They provide more details than I need personally in terms of fundraising stats, but it's all well organized and I'm able to see what I need to see easily. Review collected by and hosted on G2.com.

Giving Fuel made accepting donations super easy. I could also adjust online forms and include notes easily at donors' requests. I recently had a demo with Aaron. He did a great job of highlighting GF's awesome features. I loved how easy it was to set up online donation forms, create different giving purposes, and make changes at the click of a button. Review collected by and hosted on G2.com.

There isn't anything I dislike about Giving Fuel. We started with Giving Fuel and then changed to a different software for different reasons. However, we really liked how GF works and we're considering using the platform again. Review collected by and hosted on G2.com.