Export transactions for my invoicing in our data base! Review collected by and hosted on G2.com.

I do not have any for my role in whole process! Review collected by and hosted on G2.com.

The ability to charge donors a credit card processing fee. Also, I can easily export donor transaction reports. Review collected by and hosted on G2.com.

The limitations. We might not have the most expensive version. Review collected by and hosted on G2.com.

Ability to utilize templates to help our campaigns. Review collected by and hosted on G2.com.

With the exception of Lindsey Himpell, we do not like the customer service. Review collected by and hosted on G2.com.

customer service. (Not sure why you wont accept a simple answer and forcing me to add nonsense) Review collected by and hosted on G2.com.

too much processes that inhibit efficiency and working with inexperienced people Review collected by and hosted on G2.com.

GiveSmart provided an organized platform for our event. There are so many details to handle and we used this platform for our gala ticketing and online auction. We had the support we needed and an efficient way to manage the event from start to finish. The staff was helpful and provided answers to every question and need in advance and during our event. Review collected by and hosted on G2.com.

There are a few design limitations with the templates provided but being a new user these were still more helpful than not. A couple of customizations required me to seek support, but everything was still handled promptly and to our satisfaction. Review collected by and hosted on G2.com.

It is a very easy check out process for all the attendees. And it also helps our volunteers save a lot of time with deliver silent auction items to the winner. And the Givesmart trainors were also very helpful at the event. They helped us with the check in and check out process when we had too many guests coming at the same time. And the technical support on Givesmart online platform is awesome. They're always there for my question with very details instructions and answer. Qucik response as well. Review collected by and hosted on G2.com.

The check in process took a little bit longer because we had an event with 450 attendees and there were only 4 ipads available. So it was not enough ipad to process quickly for all the attendees when they all came at the same time. The lesson from Givesmart trainors to volunteers didn't seem very cleary about how to use the swipers for credit card information. Some of our volunteers were confused about that and decided to manually input the guests' credit card info when they checked in, which took a lot of time extra. Review collected by and hosted on G2.com.

The people who work for GiveSmart are always above and beyond helpful. From setting up the site, to helping our actual events run smoothly, I always feel confident that our event will run smooth with their help. Review collected by and hosted on G2.com.

I would love if there were more ways to advertise on the platform, and an easier way to do it. I think the current ad set up looks a little outdated and could be even better. Review collected by and hosted on G2.com.

The system itself is pretty intuitive, and the service they provide (they match you with a support person who also is often your day of inperson contact) were really helpful. The staff they had on site were very professional and took a lot off of our plates. It also made ticketing, auctioning, assigning numbers, etc very smooth. There were a lot of moving parts and the software and staff really helped make this system work well and made our event run smoothly. Review collected by and hosted on G2.com.

It did lack some customizability. Prior versions of it allowed us to customize the site a little more - and their team helped with that. Some reports were also a little challenging to pull, but we were able to get all of the info we needed. Review collected by and hosted on G2.com.

The user interface is extremely easy to use. In addition the online tools and online support chat are top notch, both through video demonstrations and live chat. I've rarely had to wait more than overnight to get a response. Review collected by and hosted on G2.com.

If anything, the print function for the auction items has a bad layout. It truncates the description to the first 100 words (?) and then you have to go online to read the rest. as a user at an event, even if i'm going to bid online, its would be nice to read the entire auction item description in print. Review collected by and hosted on G2.com.

I appreciate the tutorials pre-event, as well as smooth and prompt communication. I also cannot say enough about the help we received during the event. The leads did above and beyond what was in their job description and what was asked of them. Review collected by and hosted on G2.com.

I think I'm still adjusting to 501 now being Community Brands and GiveSmart, but overall it's a good improvement, and the GiveSmart platform is doing an excellent job of communicating the adjustments. Review collected by and hosted on G2.com.