UF

Verified User in Fund-Raising

Small-Business (50 or fewer emp.)

2/24/2021

"GiveSmart is tops!"

5/5

What do you like best about GiveSmart?

Reporting elements, ease of use, campaign functions, new dashboard features Review collected by and hosted on G2.com.

What do you dislike about GiveSmart?

We had a few glitches where the memo kept repeating in future donation forms. Review collected by and hosted on G2.com.

AN

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

2/24/2021

"Great features"

5/5

What do you like best about GiveSmart?

Always being able to create a campaign for any event is extremely easy. Review collected by and hosted on G2.com.

What do you dislike about GiveSmart?

Not being able to allocate an offline donation towards a particular item within a campaign Review collected by and hosted on G2.com.

ER

Erin R.

CEO/Executive Director

Small-Business (50 or fewer emp.)

11/18/2021

"Not for me"

2.5/5

What do you like best about GiveSmart?

The idea of it seems simple and straight forward. Review collected by and hosted on G2.com.

What do you dislike about GiveSmart?

It is not as simple as it seems. Very complex just to set up and requires hours of tutorials to get the basic information. Takes too much time when I thought it was going to take less. Review collected by and hosted on G2.com.

Recommendations to others considering GiveSmart:

It's probably a good investment if you have a person solely dedicated to it and nothing else. Review collected by and hosted on G2.com.

What problems is GiveSmart solving and how is that benefiting you?

I like the donation page gives the donor the option to cover service fees and ability to do recurring donations, all via text. Review collected by and hosted on G2.com.

DG

Dara G.

Annual Giving Coordinator

Mid-Market (51-1000 emp.)

2/26/2021

"MobileCause Review"

5/5

What do you like best about GiveSmart?

I love the flexibility that MobileCause provides us and their customer support i s top notch. They are always very responsive to us. This product gave us everything we were looking for at an affordable cost. It is perfect for our organization. Review collected by and hosted on G2.com.

What do you dislike about GiveSmart?

One complaint I have had about MC is that on a very crucial day it was down for a long period of time. I was frustrated but I also understood how that could happen and they tried to make sure they kept their clients in the loop about what was going on and sent out apologies after the crisis was over. Other than that one day, the system and its support team have never failed or disappointed us. The only other complaint I have is that reporting is not as easy as I would like for it to be, especially the ability to save output for a report. Once you have several campaigns going and custom forms, your reporting has a ton of fields that you have to look through and choose from, making things cumbersome at times. Review collected by and hosted on G2.com.

What problems is GiveSmart solving and how is that benefiting you?

We host our everyday giving form through MobileCause and we are able to crowdfund for specific things now, which we have never cleanly been able to do. We have also been able to host a couple of giving days, which was also not something easily done before MobileCause. We have tested the texting feature on a control group to see what responses we would get and found some success with that as well. Having the flexibility that MC gives us and being able to do everything ourselves, in-house, has been such a big deal and cost saver for us. Review collected by and hosted on G2.com.

CI

Cindy I.

Operations Manager

Small-Business (50 or fewer emp.)

2/26/2021

"Mobile Cause - Robust, easy to use and easy to set up"

5/5

What do you like best about GiveSmart?

The easy setup of text to donate is the quickest way to get $$ into the coffers. We've used it on broadcast media to get an easy to say and remember keyword attached to the number to text. Works really well and we've been increasing our ability to use text to donate. Review collected by and hosted on G2.com.

What do you dislike about GiveSmart?

Nothing, really, Mobile Cause works as advertised. The team is very helpful and setting up even a live event streamed over YouTube and Facebook simultaneously was easy, and worked with very few glitches. (Glitches that we did experience had more to do with our plan of how we were going to stream video on both platforms simultaneously for 10+ hours straight - don't do that.) Review collected by and hosted on G2.com.

Recommendations to others considering GiveSmart:

Let the Mobile Cause team help you figure out how best to achieve your goals for a virtual event. We went in with an idea, but the Mobile Cause team steered us toward using StreamYard to be able to stream our event both on Facebook, where we have a pretty good following, and on YouTube where we can save the video in perpetuity. We have used the video of our 10+ hour event in snippets on social posts ever since. Let the experts help you figure our the best way to use their product. Review collected by and hosted on G2.com.

What problems is GiveSmart solving and how is that benefiting you?

We did our first live event over Mobile Cause in August on 2020 and we have refined our approach and will be doing more virtual events in 2021. We were already working on plans to use Mobile Cause when COVID hit, so pivoting to virtual events was pretty seamless for us. But we needed some hand holding, which Mobile Cause provided. So, now we feel confident that we will be able to pull off our 2021 events effectively and seamlessly. Review collected by and hosted on G2.com.

AN

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

12/8/2021

"Great for auctions, mobile giving, and donations at events"

3.5/5

What do you like best about GiveSmart?

You can create a completely customized, branded website through GiveSmart, and also text your audience. Review collected by and hosted on G2.com.

What do you dislike about GiveSmart?

Users need to create accounts to donate. Review collected by and hosted on G2.com.

SN

Sarah N.

Director of Agency Advancement

Individual & Family Services

Small-Business (50 or fewer emp.)

10/31/2019

"User friendly service"

4.5/5

What do you like best about GiveSmart?

Givesmart offers a very user friendly service for those implementing events. It is a comprehensive data base and offers many elements that are helpful for event planners and development staff. Review collected by and hosted on G2.com.

What do you dislike about GiveSmart?

My only complaint with Givesmart is some of the pricing, especially the fee per ticketed user. Review collected by and hosted on G2.com.

Recommendations to others considering GiveSmart:

I think it is the most user friendly system out there... you just have to make sure that your event will make enough return for it to be worth it. Review collected by and hosted on G2.com.

What problems is GiveSmart solving and how is that benefiting you?

With GiveSmart we are able to collect payment quickly and easily, as well as correct any missed or unintended payments. We are able to pull many different reports for both accounting as well as being able to do year to year comparisons. Review collected by and hosted on G2.com.

AP

Angie P.

Associate Director for Young Adult Ministry

Small-Business (50 or fewer emp.)

2/25/2021

"Mobile Cause kept us afloat!"

5/5

What do you like best about GiveSmart?

The text-to-give option is a huge help, especially for a younger crowd. Review collected by and hosted on G2.com.

What do you dislike about GiveSmart?

It takes a little bit of time to set everything up the first time. But once it's set up, it's really easy to maintain. Review collected by and hosted on G2.com.

Recommendations to others considering GiveSmart:

Another great part of the program is the fundraising thermometer. If you run events around your fundraising, it's a great way to boost participation and interaction with the audience. Review collected by and hosted on G2.com.

What problems is GiveSmart solving and how is that benefiting you?

We set up Mobile Cause in the fall of 2019 to prepare for a large summer program for young adults. This program is 75% funded by participant donors, and without that money, the program would not be possible. Because we had Mobile Cause already set up, when Covid hit, we were ready to switch to accepting donations fully online. Without this service, the program could not have happened last summer. Review collected by and hosted on G2.com.

JL

Jody L.

Payroll Specialist

Mid-Market (51-1000 emp.)

2/9/2021

"User Friendly"

5/5

What do you like best about GiveSmart?

There is not just one thing that I like best, there are a whole bunch of things I like best. First is the software is really user friendly you do not have to sit a read a book just to find out how to get to a single transaction or donation Second the search function it is so easy to find a name, date, transaction for a credit card donation. Third the main screen has a big picture of what we have received and for who. Review collected by and hosted on G2.com.

What do you dislike about GiveSmart?

I wouldn't consider it a downside, but card connect and mobile cause should be on the same app or together somehow. But I am sure you have your reasons. Review collected by and hosted on G2.com.

AN

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

2/26/2021

"MobileCause: Full of New Features and Excellent Support"

5/5

What do you like best about GiveSmart?

It is hard to narrow it down to what I like best about MobileCause. But overall, I love how user-friendly the custom form creation is, and I have to give it up to their Knowledge Center and Excellent Support! Anytime I have questions (or suggestions) about a functionality, I've had a positive experience with their support team and/or our account rep, and their Developers do a wonderful job integrating and rolling out new features. Review collected by and hosted on G2.com.

What do you dislike about GiveSmart?

Sometimes the logo from the default settings gets a little finicky when building out a custom form, and the social (Facebook) image to show up correctly can get wonky, but it it just a quick trip the knowledge/resource section or a support ticket to troubleshoot. Review collected by and hosted on G2.com.

What problems is GiveSmart solving and how is that benefiting you?

In the very rare occasions our website donation forms aren't functioning, then MobileCause to the rescue! The forms have been excellent especially for urgent fundraising needs in times of crisis. MobileCause also has new features that meets best practices that we can leverage and test for both lead generation and donor acquisition, with capabilities we have yet to apply on our organization's web forms. Review collected by and hosted on G2.com.