GiveSmart Reviews & Product Details

GiveSmart provided an organized platform for our event. There are so many details to handle and we used this platform for our gala ticketing and online auction. We had the support we needed and an efficient way to manage the event from start to finish. The staff was helpful and provided answers to every question and need in advance and during our event. Review collected by and hosted on G2.com.

There are a few design limitations with the templates provided but being a new user these were still more helpful than not. A couple of customizations required me to seek support, but everything was still handled promptly and to our satisfaction. Review collected by and hosted on G2.com.

It is a very easy check out process for all the attendees. And it also helps our volunteers save a lot of time with deliver silent auction items to the winner. And the Givesmart trainors were also very helpful at the event. They helped us with the check in and check out process when we had too many guests coming at the same time. And the technical support on Givesmart online platform is awesome. They're always there for my question with very details instructions and answer. Qucik response as well. Review collected by and hosted on G2.com.

The check in process took a little bit longer because we had an event with 450 attendees and there were only 4 ipads available. So it was not enough ipad to process quickly for all the attendees when they all came at the same time. The lesson from Givesmart trainors to volunteers didn't seem very cleary about how to use the swipers for credit card information. Some of our volunteers were confused about that and decided to manually input the guests' credit card info when they checked in, which took a lot of time extra. Review collected by and hosted on G2.com.

The people who work for GiveSmart are always above and beyond helpful. From setting up the site, to helping our actual events run smoothly, I always feel confident that our event will run smooth with their help. Review collected by and hosted on G2.com.

I would love if there were more ways to advertise on the platform, and an easier way to do it. I think the current ad set up looks a little outdated and could be even better. Review collected by and hosted on G2.com.

The system itself is pretty intuitive, and the service they provide (they match you with a support person who also is often your day of inperson contact) were really helpful. The staff they had on site were very professional and took a lot off of our plates. It also made ticketing, auctioning, assigning numbers, etc very smooth. There were a lot of moving parts and the software and staff really helped make this system work well and made our event run smoothly. Review collected by and hosted on G2.com.

It did lack some customizability. Prior versions of it allowed us to customize the site a little more - and their team helped with that. Some reports were also a little challenging to pull, but we were able to get all of the info we needed. Review collected by and hosted on G2.com.

The user interface is extremely easy to use. In addition the online tools and online support chat are top notch, both through video demonstrations and live chat. I've rarely had to wait more than overnight to get a response. Review collected by and hosted on G2.com.

If anything, the print function for the auction items has a bad layout. It truncates the description to the first 100 words (?) and then you have to go online to read the rest. as a user at an event, even if i'm going to bid online, its would be nice to read the entire auction item description in print. Review collected by and hosted on G2.com.

I appreciate the tutorials pre-event, as well as smooth and prompt communication. I also cannot say enough about the help we received during the event. The leads did above and beyond what was in their job description and what was asked of them. Review collected by and hosted on G2.com.

I think I'm still adjusting to 501 now being Community Brands and GiveSmart, but overall it's a good improvement, and the GiveSmart platform is doing an excellent job of communicating the adjustments. Review collected by and hosted on G2.com.

Matt Mansfield was wonderful to work with. He was very easy to contact and get a hold of with any questions I had about the services. GiveSmart provides a lot of unique and personalized platforms to help build your event. Matt met one on one with me and walked through the online platform and gave great detail of how their product and services compares to others. I love how GiveSmart caters to your needs and provides several different ways to advertise and promote your event. I am excited to use the platform for our upcoming dinner this year and have a staff member on sight to help out with our event, Review collected by and hosted on G2.com.

There is nothing I have not disliked about the service. Review collected by and hosted on G2.com.

Hands down, the best part about working with GiveSmart is the staff. Desiree was amazing and always so helpful leading up to the event and on event day. This was my third event working with Helia, and I always request her. She's great!! I would love to continue working with both of them in the future! Review collected by and hosted on G2.com.

The character count on everything is really constricting. Many times, I wasn't able to title things in a way that described exactly what the item was and I had guests complain that some of the descriptions were vague. Review collected by and hosted on G2.com.

The customization (allowing certain fields for donations to be blank, i.e. the name of the student you wish to sponsor when you donate the sponsor amount; the optional or mandatory fee inclusion; the availability of discount codes; and more). Review collected by and hosted on G2.com.

I know currently there is a fee per guest - it's waived via a grandfather clause for us, but if it wasn't, that would be a huge hesitation. Review collected by and hosted on G2.com.

Givesmart offers a very user friendly service for those implementing events. It is a comprehensive data base and offers many elements that are helpful for event planners and development staff. Review collected by and hosted on G2.com.

My only complaint with Givesmart is some of the pricing, especially the fee per ticketed user. Review collected by and hosted on G2.com.

Everything was made easy for my guests. Registration, bidding and the live text messaging all made the event go much smoother than years past, and it helped keep the guests informed. Review collected by and hosted on G2.com.

I found it a little challenging inputting some of my offline donations, and on some instances when I went in to register my guests, it kept ticketing their name as the first person that I registered in the system, so I had to go back in and change it quite a bit. Review collected by and hosted on G2.com.

GiveSmart made everything about our auction so much easier. It was the first time we did an auction at our event entirely online and it was so incredibly user-friendly that it made it a complete success for us. Not only was it easy to use as the administrator on the account, but also for our constituents who were bidding on our items. Review collected by and hosted on G2.com.

Our only downside was more with us internally in that the contract is very detailed so that took some time to get approved...so our auction didn't go live as quickly as we would have wanted. But next year we'll be able to start the process much sooner. Review collected by and hosted on G2.com.

Having an account manager that sees me through our whole planning and day-of event process is a game-changer! It means I'm not alone on the day of the event if challenges come up. Review collected by and hosted on G2.com.

I transitioned from 501 Auction this past year and while the new platform is nice in that it has more bells and whistles, I do miss some of the simplicity of the design of the old external-facing site. I also don't love that the print out design sheets aren't customizable. Review collected by and hosted on G2.com.

The admin site is so user-friendly and well built. It's really easy and efficient to add your items and then re-arrange them if needed. Also, the staff that they send is very professional and quick to help guests. Review collected by and hosted on G2.com.

Nothing, not one thing. Everything about this platform is top-notch. Review collected by and hosted on G2.com.

Givesmart is so organized and genuinely cares about you and your event. They are so helpful and dedicated to making sure everything runs smoothly. Review collected by and hosted on G2.com.

I can't think of anything I dislike about Givesmart. The website is wonderful and so user friendly, and whenever there is an issue anyone on the support team is ready to help no matter how long it takes. Review collected by and hosted on G2.com.

I chose GiveSmart after trying out several different on-site giving platforms. I started using them at one event four years ago, and now use them at multiple events every year all across the country, from Florida to Alaska. Review collected by and hosted on G2.com.

I was originally concerned about adding the additional costs of using GiveSmart to our budget. However, we have realized a significant increase in our night-of fundraising and a significant decrease in staff hours used to follow up on pledges and payments. Overall, the return on investment was well worth it. Review collected by and hosted on G2.com.

We enjoy having all of the information for each event in one place. Setting up the auction items was so easy! Review collected by and hosted on G2.com.

There are a few changes I'd like to see - being able to check in a couple together and having a way to indicate if someone who is not attending is the contact person for buying the table. Nothing major. Review collected by and hosted on G2.com.

Access to the customer success manager and to general customer support is unbeatable. Someone is always available to answer questions and fix problems as they arise. Review collected by and hosted on G2.com.

There are a few things that are counter-intuitive at times - close out after the event has some glitches as well as issues when people don't buy tickets online. Review collected by and hosted on G2.com.

The team members are always incredibly friendly and helpful with training and helping getting the auction set and running without a hitch. This support allows me to focus on other aspects of the event to make for a smooth run. The staff always checks in with me throughout the night to keep me up to speed about where we are with our fundraising goals and suggest strategies to help reach our goals (suggesting that we lower prices on items that aren't selling or sending out more push notifications to encourage people to keep bidding or donating). Review collected by and hosted on G2.com.

It takes a lot of time for me to set up the auction items on the website, it's necessary but definitely a big time-suck when trying to get all of the pieces together for the event. We generally have around 50+ items so uploading all of the descriptions and photos and prices can be a challenge time-wise. However, I do like that I am able to customize so much on the website. Guests have complained about not seeing the fine print for certain items which can be frustrating, but we are working on doing better next year with putting any stipulations at the beginning of descriptions. The word limit for the title's of the items is also bothersome - it would be great if the limit was longer or there was no limit so we could include more details in the title. Review collected by and hosted on G2.com.

The GiveSmart platform provides a sound launching pad for any fundraising event. With a strong basis from which to organize everything from ticket sales to table placement, silent and live auction to a raise the paddle, my organization was positioned to have its most successful fundraiser ever - and we did! We raised a record amount of money AND received much positive feedback about the ease of use, the convenience, and the speedy checkout. Review collected by and hosted on G2.com.

I wish I had better understood all of the capabilities of this unbelievable platform before I started organizing silent auction donations. There was so much to learn. I wish I had taken better advantage of the webinars to really manage that piece better. Review collected by and hosted on G2.com.

Givesmart provides many options that you can cater specifically to your fundraising event needs. Our non-profit utilized this platform for our very first fundraising gala, and can attest to their impeccable skills, experience and customer service. Review collected by and hosted on G2.com.

Our non-profit thoroughly enjoyed the services provided by Givesmart and don't have anything that we can say that we disliked. Review collected by and hosted on G2.com.

The platform pairs you with someone to help you with any inquiry that you may have. I highly recommend getting a package where they will have staff on site. Having GiveSmart people to organize check-in and get credit cards makes the check-out process seamless. Review collected by and hosted on G2.com.

The downsides of GiveSmart are having another database to store information that needs to be transferred and a different processing system. Review collected by and hosted on G2.com.

I like that people can access it very easily by text or we can manually make an account for them so that they can place bids. Also I love that they generate silent auction PDFs for you based on all the information you uploaded. Review collected by and hosted on G2.com.

That you have to pay a separate fee for the ticketing portion. Review collected by and hosted on G2.com.

The online portal for managing our fundraiser was great and my whole team had no problems with it. Review collected by and hosted on G2.com.

The price feels steep at first, but if you do your fundraiser right it will easily take care of its at the end. Review collected by and hosted on G2.com.

Everything has been put in one place whether it's tickets sales, auction, reports, and donations. It's great to be able to customize the page to each event too. Review collected by and hosted on G2.com.

There are some restrictions in the auction and page customization features. Review collected by and hosted on G2.com.