I like that it is a comprehensive CRM. I like that I can also track volunteers as well. My sole purpose for using Giveffect is to keep track of off-line donations made to us and it make sure we are writing thank yous for them and can steward them properly. We also really like to use the campaign option not only for volunteers but also for fundraising efforts. It allows us to update our donors regularly and we can create individual websites for each campaign also. Review collected by and hosted on G2.com.
When running reports, I don't particularly appreciate how long it takes and that I feel like my reports are always jumbled. Also, I wouldn't say I like that there is not as much flexibility and customization with the buttons on the campaign page. It functions well right now, but it would be nice to have a little more options with it. The only other thing I dislike about Giveffect is that it is kind of hard to get in contact with customer service if you do not pay for a higher-level plan; that is very frustrating. Review collected by and hosted on G2.com.
Hi Laura! Thank you for taking the time to leave this review. We appreciate your feedback and are so glad to hear about the ease of use you've found with the platform. A member of our customer support team will be happy to discuss our phone support options, as it seems that may be the right for your organization. While all tiers come with live chat support and email support directly with our Client Success Team, we understand some prefer to connect via phone and do have that option available regardless of your tier. Thanks again!
