Hi Kristi, thank you so much for your thoughtful and detailed feedback 💛
We’re really glad to hear that you’ve had a positive experience with the campaign setup, overall ease of use, and support from our team. That truly means a lot to us.
We also appreciate you calling out some of the areas that felt limiting or confusing. For example, with Buy Now items, purchases are currently processed one at a time rather than through a cart-style checkout, so supporters would need to complete each purchase individually. We understand how a more streamlined multi-item checkout experience could be helpful, and we’ve shared that feedback with our team.
You also mentioned differences between the mobile app and desktop experience. While each is designed for slightly different use cases (with the app focused more on live event actions), we completely understand how that can feel inconsistent in practice, and your feedback here is really valuable.
We truly appreciate you taking the time to share all of this. Feedback like yours helps us continue improving, and we’re always here if you’d like to walk through any of these workflows together or explore options that best fit your events.
Thank you again for choosing Givebutter 💛