--- title: Giva Reviews meta_title: 'Giva Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how Giva works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 10 scale: '5' date_modified: '2026-08-05' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # Giva Reviews **Vendor:** Giva **Category:** [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 10 ## About Giva Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, hardware/software asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. Giva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP. Giva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician. ## Giva Pros & Cons **What users like:** - Users value the **ease of use** of Giva, appreciating its intuitive design and efficient ticket management. (4 reviews) - Users appreciate the **enhanced customer satisfaction** provided by Giva's empathetic and efficient communication capabilities. (3 reviews) - Users commend Giva for its **workflow efficiency** , streamlining communication and enhancing issue resolution across multiple applications. (3 reviews) - Users value Giva for its **business efficiency** , streamlining issue tracking and enhancing accountability across multiple applications. (2 reviews) - Users appreciate the **efficiency** of Giva, enabling quick tracking and resolution of issues across various applications. (2 reviews) - Users value the **intuitive interface** of Giva, making ticketing and service management effortless and efficient. (2 reviews) - Ticketing System (2 reviews) - Time-saving (2 reviews) - Tracking Ease (2 reviews) - Communication (1 reviews) **What users dislike:** - Users experience **ticketing issues** with Giva as email ticket creation fails, necessitating the use of additional software. (2 reviews) - Users find Giva lacking in **efficiency** due to the need for external tools for round robin ticketing management. (1 reviews) - Users feel the lack of a **round robin ticketing component** in Giva hinders workflow efficiency and integration. (1 reviews) - Users express a need for a **round robin ticketing feature** in Giva to streamline their workflow effectively. (1 reviews) - Users desire a **round robin ticketing feature** in Giva eHelpDesk, preferring to manage everything in one application. (1 reviews) - Technical Issues (1 reviews) ## Giva Reviews ### 1. Reliable System of Record with Design-Dependent Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Nathan E. | Commercial Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Giva?** What I like best about Giva is its ability to enforce structured, consistent workflows in a compliant environment. It works well as a system of record, allowing our team to document interactions in a standardized way with clear ownership and auditability. This has been especially valuable for ensuring data consistency across users and supporting repeatable processes as we scale. The ticket-based model is intuitive for frontline teams and helps maintain discipline in how work is captured and tracked. **What do you dislike about Giva?** What I dislike about Giva is that reporting flexibility is somewhat limited and highly dependent on how the system is initially designed. When data is structured across different objects (e.g., customer vs. ticket), it can be difficult to bring those elements together in native reports without additional planning. As a result, organizations need to think carefully about their data model upfront or be prepared to supplement Giva with additional reporting capabilities. The platform is strong operationally, but less flexible when it comes to cross-object analysis and more advanced reporting needs. **What problems is Giva solving and how is that benefiting you?** Giva solves the need for a structured, compliant system to manage and document patient outreach, education, and follow-up activities. It provides a centralized place to track interactions with clear ownership, timestamps, and auditability, which is critical in a healthcare environment. This benefits us by improving consistency across the team, ensuring that all interactions are documented in a standardized way, and reducing variability in how work is executed. It also creates a reliable system of record that we can use to support operational visibility, quality control, and downstream analysis. ### 2. The new generation of cloud technology. **Rating:** 4.0/5.0 stars **Reviewed by:** Marie W. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2019 **What do you like best about Giva?** This program is excellent for its excellent ticketing, asset management, knowledge bases and change management. I like the fact that technical support is always available to help if there is any doubt, that is, customer service is top-notch, because when setting up a critical ticket, they respond quickly; use is very easy, as well as the implementation. It is also compatible with mobile devices, works very well on iPhone and Android. Another point in favor is that they update it continuously with launches full of useful functions without the need for excessive engineering. **What do you dislike about Giva?** A disadvantage that has, is not so serious, is the fact that they do not have a customer service line at time real. That is, a support request must be made by sending a ticket in the Giva system. However, for complex problems after sending a ticket, they contact us via calls and agree to share screens to resolve any doubts. It should be noted that it is not a program that can be customized to your liking. **Recommendations to others considering Giva:** A program that is suitable for all those companies that want to achieve a consistent follow-up of the problems that occur in a systematic manne. I would recommend it since it is very simple and practical in addition. **What problems is Giva solving and how is that benefiting you?** Giva is used in DockYard Inc, thanks to its ease of use, rapid implementation and great support from the company. We also enjoy the standard reports that come with this application and make the results of our data easy to share with others. Adding that allows us to ensure that problems are tracked from the first contact to the resolution and gives us access to the information we need to resolve them. ### 3. Switching systems made easy. **Rating:** 4.0/5.0 stars **Reviewed by:** Nicholas B. | Franchise Relationship Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2019 **What do you like best about Giva?** My favorite part of Giva is the way it operates. It’s a smooth transition from prior systems we’ve used. The dashboard is user friendly even for the less tech savvy individuals in the office. **What do you dislike about Giva?** I don’t have an issue with the software at this point. It’s been said in office and from other users that it doesn’t have the capability to have you add your own personalization or “touch” and maybe down the line that may be an issue for me but currently it has not been **What problems is Giva solving and how is that benefiting you?** Working with other small businesses we deal with a lot of different issues but a lot of the same common issues from IT stuff such as our other systems and website not behaving as they should to just general customer support regarding issues with shipments ## Giva Discussions - [What is Giva eHelpDesk used for?](https://www.g2.com/discussions/what-is-giva-ehelpdesk-used-for) - [View Giva pricing details and edition comparison](https://www.g2.com/products/giva/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+13%3A24%3A53+-0500&secure%5Bsession_id%5D=71286c7a-ff69-4800-af10-359ad401bea8&secure%5Btoken%5D=cddd51c846ae326a5a9e23f0611f598e682071b391cc5f09091835be7238abe0&format=llm_user) ## Giva Integrations - [Epic](https://www.g2.com/products/epic/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) ## Giva Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Added Efficiencies** - EMR/EHR - Compliance - Medical Billing - Patient Information Management - Medical Billing - Third-Party Integrations - Data Integration - Tax Management - Expense Management - Claims Management - Fixed Asset Management - Materials Management - Cash Management - Workflow Management - Subscription Management - Invoice Management - Audit Management - Availability Management - Employee Management - Insurance Management - Practice Management - Care Plan Management - Appointment Management - Compliance Management - Records Management - Document Management - Calendar Management - Assessment Management - Template Management - Patient Records Management - Inventory Management - Communication Management - EMR/EHR - Forms Management - Contact Management - Accounting Integration - Out-Patient Management - Payroll Management - Physician Management - Registration Management - Task Management - Policy Management - Revenue Management - In-Patient Management - Lab Information Management - Bed Management - Patient Flow Management - Vaccine Management - Financial Management - Telemedicine Integration **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Compliance Tracking - Self Service Portal - Document Storage - Activity Tracking - Charting - Reporting & Statistics - API - HIPAA Compliant - Activity Dashboard - Appointment Scheduling - Customizable Reports - Real-Time Updates - E-Prescribing - Scheduling - Pharmacy - Generative AI - AI Copilot - Real-Time Data - Data Import/Export - Client Portal - Real-Time Reporting - Automated Scheduling - Multi-Location - Alerts/Notifications - Order Entry - Access Controls/Permissions - Customizable Templates - Reminders - Project Accounting - Medical Coding - Payment Processing - Payment Reconciliation - Approval Process Control - Revenue Recognition - Resource Allocation & Planning - General Ledger - Mobile Access - Purchasing & Receiving - For Medical Purposes - Secure Data Storage - Financial Reporting - Accounts Payable - Accounts Receivable - Budgeting/Forecasting - Financial Analysis - Electronic Payments - Patient Scheduling - Live Chat - Patient Engagement - Physician Scheduling - Multi-Physician - Patient Portal - Telemedicine - Insurance Eligibility Verification - Claims Scrubbing - Patient Intake - Clinic Interoperability - SOAP notes - Billing & Invoicing - Task Scheduling - Chat/Messaging - Goal Setting/Tracking - For Occupational Therapists - Progress Tracking - Progress Reports - Mobile Alerts - Customizable Forms - Drag & Drop - Waiting Time Tracking - Document Templates - Patient Monitoring - Customer Database - Real-Time Notifications - Monitoring - Patient Location Tracking - SMS Messaging - Contact Database - Surveys & Feedback - Real-Time Monitoring - Clinical Notes - Credit Card Processing - Growth Charts - Scheduled/Automated Reports - Immunization & Allergy Tracking - Medical History Records - Treatment Planning - Coding Assistance - Email Reminders - Availability Indicator - For Podiatrists - Online Intake Forms - Customizable Fields - Imaging and X-rays - Calendar Sync - Customizable Branding - Facility Scheduling - Referral Tracking - For Speech Therapists - Historical Reporting **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Giva Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,304 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (966 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,586 reviews)