---
title: GIT-ZEN Reviews
meta_title: 'GIT-ZEN Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how GIT-ZEN works for a business like yours.
aggregate_rating:
  rating_value: 4.3
  review_count: 3
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# GIT-ZEN Reviews
**Vendor:** GIT-ZEN  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 3
## About GIT-ZEN
Git‑Zen is the most popular Git and TFS integration application available for Zendesk. Git‑Zen coordinates your Zendesk tickets with your commits and work items or issues. Git‑Zen helps to keep your Zendesk agents separate from your developers; simply create a new issue or work item (or link existing ones) directly from the Zendesk ticket. See all of the issue or work item updates directly in the Zendesk ticket, as well as in your source control tool.



## GIT-ZEN Pros & Cons
**What users like:**

- Users appreciate the **seamless integrations** between Zendesk and GitHub, streamlining their support and development processes. (1 reviews)

## GIT-ZEN Reviews
  ### 1. Good tool for limited use case

**Rating:** 4.0/5.0 stars

**Reviewed by:** VISHNU V. | DevOps Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** February 14, 2022

**What do you like best about GIT-ZEN?**

We have been using gitzen with heroku and it seems to do the job right for our requiremet

**What do you dislike about GIT-ZEN?**

there are a lot of corner case features which are missing and they can do a good job in future release

**What problems is GIT-ZEN solving and how is that benefiting you?**

we have created a lot of localized apps using heroku

  ### 2. Integrate Zendesk ticket with git issues/commits

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 30, 2021

**What do you like best about GIT-ZEN?**

Mapping the Zendesk tickets to the respective source code makes the bug fixer life easier.

**What do you dislike about GIT-ZEN?**

Git-zen needs to evolve and supports GitLab, bitbucket, other source version controls

**What problems is GIT-ZEN solving and how is that benefiting you?**

It reduces the frustration  between support teams and developer teams, bridge the gap between managers, stakeholders, support teams, and maintenance teams


## GIT-ZEN Discussions
  - [What is GIT-ZEN used for?](https://www.g2.com/discussions/what-is-git-zen-used-for) - 1 comment

- [View GIT-ZEN pricing details and edition comparison](https://www.g2.com/products/git-zen/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-10+18%3A24%3A02+-0500&secure%5Bsession_id%5D=90d026f9-6e3f-4c97-9d11-7d9c753698e8&secure%5Btoken%5D=aa8622b4500c4ef79425447b809618028cf5486bdd0730ff974412912ee7d993&format=llm_user)

## GIT-ZEN Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database
- Workflow Management
- Knowledge Base Management
- Ticket Management
- Call Center Management
- Queue Management
- Inbox Management
- Support Ticket Management
- Email Management

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice
- Video Chat

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Third-Party Integrations
- Reporting
- Activity Dashboard
- Mobile Access

**Additional Functionality**
- Automated Routing
- Chatbot
- Reporting & Statistics
- Autoresponders
- AI Copilot
- Real-Time Monitoring
- CRM
- Gamification
- Conversation Intelligence
- Customizable Fields
- Surveys & Feedback
- Key Performance Indicators
- Collaboration Tools
- Multi-Channel Communication
- Voice Recognition
- Live Chat
- Task Automation
- IVR
- Language Detection
- Multiple Data Sources
- Predictive Analytics
- API
- Alerts/Escalation
- Data Security
- Interaction Tracking
- Prioritization
- Secure Data Storage
- Macros/Templated Responses
- Performance Metrics
- Single Sign On
- Mobile App
- Reporting/Analytics
- Access Controls/Permissions
- Email Templates
- Real-Time Notifications
- Automated Responses
- Data Import/Export
- Personalization
- Workflow Automation

## Top GIT-ZEN Alternatives
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,582 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,970 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,660 reviews)