--- title: Gist Reviews meta\_title: 'Gist Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 219 reviews by the users' company size, role or industry to find out how Gist works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 219 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Gist Reviews & Product Details Gist is a suite of tools businesses use to market, sell and communicate with their customers. And we're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 10,000 businesses are using Gist and we're just getting started. Customers use us to talk to their leads and customers and be that central source of truth. We believe that we’re in the middle of a huge shift in SaaS space towards all-in-one platforms and we need your help. Join us on this journey and help us transform the way people run businesses :) * * * Seller [Gist](https://www.g2.com/sellers/gist) Discussions [Gist Community](https://www.g2.com/products/gist/discuss) Solution Type All-in-One Overview by Raghavender Rao Jitta (CEO & Founder, Gist) Show More ## Pricing Pricing provided by Gist. ### Gist Free $0 Free Forever ### Gist All-in-One Pro $19 Starting at [ View More Pricing Information ](https://www.g2.com/products/gist/pricing) ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![LiveAgent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveAgent") LiveAgent 4.5/5(1,538) ](https://www.g2.com/products/liveagent/reviews) [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ View All Alternatives ](https://www.g2.com/products/gist/competitors/alternatives) ## User Insights Average based on 219 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Michael W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael W.") MW Michael W. MR Small-Business (50 or fewer emp.) 7/22/2019 "The best live chat software for the money." 5/5 What do you like best about Gist? Live Chat Email Drip Campaigns Automation for a low monthly price? No Brainer Review collected by and hosted on G2.com. What do you dislike about Gist? Does not have templates for email. Wish they have a service where a professional could set up the chat bot. Review collected by and hosted on G2.com. What problems is Gist solving and how is that benefiting you? Connecting with clients more easily through live chat and email. Review collected by and hosted on G2.com. Show More 6/17/2026 Validated ReviewerSource: Organic ![Verified User in Animation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Animation") AA Verified User in Animation Small-Business (50 or fewer emp.) 5/7/2026 "Impressive Chat Features and a CRM That Truly Helps" 5/5 What do you like best about Gist? Chat features are very impressive and the whoel CRM helps a lot. Review collected by and hosted on G2.com. What do you dislike about Gist? nothing so far, honestly, its a solid tool that we've used for a while now Review collected by and hosted on G2.com. What problems is Gist solving and how is that benefiting you? It saves us time both in how customers/clients contact us and also it keeps track of every conversation which is very helpful. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Alex S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex S.") AS Alex S. General manger Mid-Market (51-1000 emp.) 1/10/2024 "Trashed company" 0/5 What do you like best about Gist? All-in-one functionality for ticketing, live chat, help desk, AI assistant for internal team and customers. Review collected by and hosted on G2.com. What do you dislike about Gist? Fraudulent charges- huge limitations after 3 months some limits in usage, but have not affected as a medium size business. Missing AI option on mobile device Review collected by and hosted on G2.com. What problems is Gist solving and how is that benefiting you? It combines all in one solution for our team for email ticketing/support, live chat, emails and help desk Review collected by and hosted on G2.com. Show More 4/10/2025 Current UserValidated ReviewerSource: Organic ![Patrick F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick F.") PF Patrick F. Founder Small-Business (50 or fewer emp.) 6/12/2024 "Gist is a good choise as a CRM" 3.5/5 What do you like best about Gist? The thing we liked best about Gist is that it is an all-inclusive platform within which you can do both marketing and business process management. In EMV we used different vertical platforms to do everything, now with Gist a large part of the business processes can be managed in one app. Review collected by and hosted on G2.com. What do you dislike about Gist? The thing that we as a company like least about Gist is the fact that membership is based on the number of contacts. We have large databases of contacts and importing them all would become very expensive. Review collected by and hosted on G2.com. What problems is Gist solving and how is that benefiting you? In EMV we used different vertical platforms to do everything, now with Gist a large part of the business processes can be managed in just one app. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AL Andy L. Business Owner Small-Business (50 or fewer emp.) 3/5/2024 "A great CRM solution for Solopreneurs" 4.5/5 What do you like best about Gist? I've found Gist to be a very intuitive software to set up. It integrates well with my existing SOP and the support through both Knowledgebase and WebChat has been efficient and fast. I'm still learning how to master the software, but each day it is adding value. Review collected by and hosted on G2.com. What do you dislike about Gist? When using the CRM, the messages can be saved inbound messages are saved in my Outlook system too. However, I don't think Outbound messages are able to appear in the Outlook 'Sent' folder. I would also like to be able to format the text when replying from GIST. I don't believe I'm able to 'bold' any text, or create a bullet point list, like i can in Outlook. Review collected by and hosted on G2.com. What problems is Gist solving and how is that benefiting you? We've wanted to have a Live Chat bot (like Emma), and the solution that Gist provides appears to be the perfect fit so far :-) Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Isaac D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isaac D.") ID Isaac D. Small-Business (50 or fewer emp.) 3/4/2024 "Simple and helpful" 4.5/5 What do you like best about Gist? It is simple to understand; especially through the help articles provided! The Suppor Team is helpful as well. Review collected by and hosted on G2.com. What do you dislike about Gist? I am not a veteran user of Gist, but so far my challenges are: 1. Understanding errors when importing (there's not enough details on these errors) 2. Upgrading the subscription and contacts (Had to reach out to Support to upgrade from Professional All-In-One for 1k to Premium AIO for 5k; unable to do from the settings) 3. Migration services not included under Professional. I tried to use this service and am still waiting to here from support as it's apparently only included under Premium Yearly. Couldn't find the Premium Yearly option. Review collected by and hosted on G2.com. What problems is Gist solving and how is that benefiting you? It has so far solved the current needs we have such as options to set up Live Chat and Email marketing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Shade O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shade O.") SO Shade O. Events Strategist Small-Business (50 or fewer emp.) 2/5/2024 "A Powerful Swiss-Army Knife!" 5/5 What do you like best about Gist? I love the fact that it has many useful marketing tools that are easy to setup and deploy. It isn't clunky as you would expect with such an array of tools Review collected by and hosted on G2.com. What do you dislike about Gist? There are no downsides that I see at the moment. The tutorials are there to help guide you through each and every feature. Review collected by and hosted on G2.com. What problems is Gist solving and how is that benefiting you? Having an app for their live chat is a big plus! I also like their comprehensive CRM that allows you to store amazing amounts of data - even custom data. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Media Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Media Production") AM Verified User in Media Production Small-Business (50 or fewer emp.) 4/16/2019 "Gist - a powerhouse app for chat and customer relationships " 5/5 What do you like best about Gist? I really love how easy it is to add chat to my site and other sites. The knowledge base is a major plus. They just launched drip campaigns. My customers are now engaging constantly with me and getting the info they need. I can immediately get a notification in my phone and chat with customers on a mobile app. Now with automations, merge tags, filters, etc I can always see where my customers lie. It’s fantastic! Review collected by and hosted on G2.com. What do you dislike about Gist? The mobile app needs serious attention. It's pretty poor. When you get notified about a chat, you can click on the notification to open the app. Then you type your response to the customer/client … click enter to send … and it says it sends and then clears your entire response. So, you have to force quit the app, open it up and find the message you want to reply to … to be able to chat with the customer / client. That's it. There's only the option to chat or close the conversation. So, if you need to use a mobile app for chat, Gist is not your app. Beyond that, there aren’t too many downsides to this application. I wouldn’t say that developers are fairly quick at implementing new teachers and I really enjoy the use of this app. I do wish deliverability % was slightly higher, but that’s just a matter of time. Review collected by and hosted on G2.com. Recommendations to others considering Gist: Chat with the developers. Read all materials and help guides. Join Facebook community. Review collected by and hosted on G2.com. What problems is Gist solving and how is that benefiting you? Currently have issues where customer interest drops off because there was no live chat. Review collected by and hosted on G2.com. Show More 11/30/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Small-Business (50 or fewer emp.) 12/8/2023 "GistApp: Elevating Communication and Collaboration to New Heights!" 4.5/5 What do you like best about Gist? One of the standout features of GistApp is its user-friendly interface. Navigating through the platform is a breeze, and our team quickly adapted to the intuitive design. The ability to seamlessly integrate GistApp with existing tools and applications has streamlined our workflow, saving us precious time and reducing the friction often associated with adopting new solutions. Review collected by and hosted on G2.com. What do you dislike about Gist? Learning Curve for Advanced Features: GistApp's user interface is generally intuitive, but some of the more advanced features may have a steeper learning curve for new users. Additional tutorials or in-app guidance for these features could be beneficial. Review collected by and hosted on G2.com. What problems is Gist solving and how is that benefiting you? Before GistApp, communication within our team was scattered across various channels, leading to missed messages and disjointed discussions. Switching between multiple tools for different tasks disrupted our workflow and hindered productivity. Managing customer interactions and providing timely responses was challenging without an integrated solution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SJ Sharon J. CEO Small-Business (50 or fewer emp.) 8/17/2023 "All in one tool, but fake promises" 4/5 What do you like best about Gist? We love using Gist, and using it for years (since they were Convertfox) and after some time they are rebranded to Gist. The platform itself is a great solution for any business that provides support to its users. Also, it has Email Marketing, and other options like Surveys, forms, etc., which made us to switch to gist to get all these features under one platform instead of subscribing to multiple platforms, I mean we need to have support software, email marketing software, feedback software, but with gist we have all these features under one platform. Review collected by and hosted on G2.com. What do you dislike about Gist? I understand that businesses grow, but when we make promises to the users, we should keep that promise. We have purchased their LTD a few years ago, but after rebranded to gist, we lost access to our LTD account, and it was deactivated, no proper response from the team at all. Otherwise, the platform is great, customer support is good. Animations of the live chat widget could be improved, and the UI as well. Review collected by and hosted on G2.com. What problems is Gist solving and how is that benefiting you? Our primary use case is to offer support to our users via live chat, build chatbots, and knowledgebase, and we also use it to send promotional emails to our customers and leads. Additionally, we create forms and surveys to ask for feedback from our users to improve the services we offer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Gist? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Gist ](https://www.g2.com/products/gist/discussions/new) ![Vik B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vik B.") VB Vik Beall • Last activity over 6 years ago Is there a way to embed email collection forms with the use of popups? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/24289-is-there-a-way-to-embed-email-collection-forms-with-the-use-of-popups) GU Guest User What is Gist used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-gist-used-for) [ View all Discussions ](https://www.g2.com/products/gist/discuss) ## Pricing Options Pricing provided by Gist. ### Gist Free $0 Free Forever ### Gist All-in-One Pro $19 Starting at [ View More Pricing Information ](https://www.g2.com/products/gist/pricing) Gist Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-gist) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1ebf45f5b7122a0d114f3a49c84f33d7/crisp.png "Product Avatar Image") Crisp 4.5/5(200) [ Compare Now ](https://www.g2.com/compare/crisp-vs-gist) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6ed2d77695b366716566a1c359273048/tawk-to.png "Product Avatar Image") tawk.to 4.5/5(203) [ Compare Now ](https://www.g2.com/compare/gist-vs-tawk-to) ##### ##### Gist Features Self-Service Experience Knowledge Base Searchable Articles Self-Service Platform Branding Integrations Communication Pop-up Chat Notifications Targeted Emails Internal Use Customization Conversation Archiving Lead Development [ View More Features ](https://www.g2.com/products/gist/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Pop-Up Builder](https://www.g2.com/categories/pop-up-builder) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which unified workspace platforms have the most seamless single sign-on for enterprise teams that need one login across all their tools, based on user reviews?](https://www.g2.com/discussions/which-unified-workspace-platforms-have-the-most-seamless-single-sign-on-for-enterprise-teams-that-need-one-login-across-all-their-tools-based-on-user-reviews%20)[Which virtual desktop infrastructure (VDI) tools support integration with existing workflows without extensive customization?](https://www.g2.com/discussions/which-virtual-desktop-infrastructure-vdi-tools-support-integration-with-existing-workflows-without-extensive-customization)[Best AI sales assistant software for small business](https://www.g2.com/discussions/what-s-the-best-ai-sales-assistant-software-for-small-business) [What is the top-rated no-code development platform for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-no-code-development-platform-for-enterprises)[User-friendly AR software for my new business](https://www.g2.com/discussions/user-friendly-ar-software-for-new-businesses)[Pros and Cons Details](https://www.g2.com/products/gist/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)