Joshua J.
JJ
Joshua J.
Director
Small-Business (50 or fewer emp.)
"Fantastic 'starter kit' CRM"
4.5/5
What do you like best about Gist?

Excellent onboarding resources and helpful support chat to get everything set up and running smoothly. Review collected by and hosted on G2.com.

What do you dislike about Gist?

If you have multiple organisations on your account, it can get a bit confusing with the admin. Review collected by and hosted on G2.com.

Pablo S.
PS
Pablo S.
Diseñador Web
Small-Business (50 or fewer emp.)
"Optimization and excellent automation of my work"
5/5
What do you like best about Gist?

The convenience of having all the tools to make good use of email marketing and the ease of being able to optimize the work Review collected by and hosted on G2.com.

What do you dislike about Gist?

So far, the functions are very advantageous for me and I don't find a negative point. Review collected by and hosted on G2.com.

Houssem Eddine G.
HG
Houssem Eddine G.
Co-Chief Executive Officer
Small-Business (50 or fewer emp.)
"All in one marketing and support tool"
4/5
What do you like best about Gist?

I use Gist mainly for chat support and knowledge base Review collected by and hosted on G2.com.

What do you dislike about Gist?

I would love to see a more friendly support team.

Dark mode colors are awful, you should improve them! Review collected by and hosted on G2.com.

Steve L.
SL
Steve L.
Founder
Small-Business (50 or fewer emp.)
"Great Intercom alternative for user chat and messaging!"
5/5
What do you like best about Gist?

I've been an Intercom user for 3 years and finally got tired of their slow support and ridiculously high prices. I found one of my vendors using Gist and made the switch. I have been very pleased with the platform. The features are very comparable to Intercom and some even better. I love how easy it is to add custom fields and create contact segments. Plus it does a great job of tracking page views of my users so I can see where they have been in my app.

Moving from Intercom was easy - I was able to export all my contacts, import and remap to Gist fields. The customer service has been great - they usually reply in a couple of hours and have been very helpful. Review collected by and hosted on G2.com.

What do you dislike about Gist?

Some of the documentation is not very clear and seems to be missing some key elements for implementation. But, there is a ton of support docs, which is great. Not much else I have run into. Review collected by and hosted on G2.com.

Dennis N.
DN
Dennis N.
CEO
Small-Business (50 or fewer emp.)
"Fantastic Solution as an Ideal, Full Featured alternative to Intercom"
5/5
What do you like best about Gist?

Advanced marketing and automation tools make onboarding and customer success flows incredibly simple and intuitive. Review collected by and hosted on G2.com.

What do you dislike about Gist?

None of it so far! Gist seem to have it pretty much nailed!

The 'form' functionality seems a little basic. Currently this works for newsletter type forms, whereas it would be great to have an embeddable form, which has custom fields and info (basically, a contact type form) - this could then come through as a message / chat.

The outbound email facility is handy, but it would be good to see replies just come directly to the message list, rather than a direct reply to the mailbox (outside of gist) Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"great chat widget with all in one email marketing tools"
4/5
What do you like best about Gist?

the most thing i like about Gist is LiveChat widget it looks very modern style on desktop & good on mobile also

live agent icons looks good too

the ability to upload files is good too

I like they have chatbot support & knowledge area for articles & info before starting chat Review collected by and hosted on G2.com.

What do you dislike about Gist?

i hope they develop applications for multi-devices

I hope they get better pricing with more discount offers for all in one plan

I hope they develop the cart abandoned integration with woocommerce Review collected by and hosted on G2.com.

MM
maryam m.
React Developer
Small-Business (50 or fewer emp.)
"It help us to add a very cool feature to our website"
5/5
What do you like best about Gist?

I list my favorites:

It provides cool features

Its friendly and responsible team members

Easy to integrate with our project Review collected by and hosted on G2.com.

What do you dislike about Gist?

It is not a dislike and just a suggestion. Maybe it is active now, but I didn't find them. It is excellent and helpful that there were some tutorials about configuring it in different projects. Review collected by and hosted on G2.com.

Deepak M.
DM
Deepak M.
Senior Manager
Small-Business (50 or fewer emp.)
"Surprisingly good tool"
4.5/5
What do you like best about Gist?

Few things

- Easy to understand UI

- Email customizations

- Mutliple filters optios to create different customer segments

- Efficient chat bot Review collected by and hosted on G2.com.

What do you dislike about Gist?

- Nothing much

- Would be good to have video/GIF embed in the braodcast email

- Also would be good if we can send email to people outside of the segment Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Feature rich CRM"
5/5
What do you like best about Gist?

Trial emails and customer support messenger with behavioral targeted emails and messages. Review collected by and hosted on G2.com.

What do you dislike about Gist?

Occasional bugs, but they are usually fixed fast by customer support. Review collected by and hosted on G2.com.

Amir C.
AC
Amir C.
Founder + Producer
Small-Business (50 or fewer emp.)
"One of the best to do it"
4/5
What do you like best about Gist?

Fair usage policy. Easy interface and easy learning curve for the software! Review collected by and hosted on G2.com.

What do you dislike about Gist?

I wish there was an option for early-stage startups! Cost can skyrocketed if you have leads inquiring all over the place. Review collected by and hosted on G2.com.