We are using Gist to replace a more fully featured but buggy chatbot. Gist works really well at handling human conversations. It's pleasant on the eyes and instills confidence in users. Review collected by and hosted on G2.com.

The notification settings are a little parsimonious. If a user is logged in, no email is sent--fine, I suppose, but means that even though Gist may not be open in the browser no notification is sent because it remembers the user session. Gist sends notification emails with the visitor's reply-to email, which is nice--except that it's very hard to keep these notifications out of Outlook's junk folder. Review collected by and hosted on G2.com.

We were paying a high price for some functionalities of Intercom and we changed to Gist because covers all our needs. Furthermore, the team is fast including new functionalities and requests. We primarily use it for support and engagement emails, but it has other nice functionalities such as surveys, knowledge base or meeting scheduler. I totally recommend it. Review collected by and hosted on G2.com.

We have encountered some bugs but the team at Gist is fast solving them. Also, it would be nice to have better reports (more customization) and more functionalities related to events (use properties from Segment events) which is vital for us even though the basic functionality with events is covered. Review collected by and hosted on G2.com.

Gist has a complete marketing solution that provides a live chat, email marketing solution and chatbot solution that engages customers more with us. Review collected by and hosted on G2.com.

I can only place the chat widget on 1 site unless I upgrade. That's ridiculous. Review collected by and hosted on G2.com.

Integration was super smooth through Segment. Everything just worked and my support team was able to give support through the Live Chat in no time. Pricing is much more accesible then Intercom and all-in-all it was an easy switch. Review collected by and hosted on G2.com.

The UI could be a bit friendlier and easier to navigate. It seems a bit cramped, since they stuff a lot of features into one solution. Review collected by and hosted on G2.com.

I really appreciate how well the live chat works. I can send GIFs, reply by email, it's very well done. I really appreciate the mobile app for chat - it allows me to help customers no matter if I'm at my desk or not. Review collected by and hosted on G2.com.

I would appreciate a few more of all of Gist's features and settings available in the mobile app, but I understand that it's just a chat app - a good one at that. Review collected by and hosted on G2.com.

It's all in one, I don't have to subscribe to many services Review collected by and hosted on G2.com.

Nothing so far, it has all I need in one tool Review collected by and hosted on G2.com.

Gist chatting tool is awesome and it has great with their workflows and so on. Sequences can be used for cold reach outs. Review collected by and hosted on G2.com.

The bot chat flows can be much better. There are a few issues with the tool which need to be addressed in a timely manner. Review collected by and hosted on G2.com.

8 powerful tools to increase my business. GIST is the perfect tool to handle automation: marketing, support, knowledge base, forms, bots, tracking and much more. Your perfect ally! Review collected by and hosted on G2.com.

I do not dislike anything. GIST has a LOT of functions and it's not always so easy to understand which tool to use for a specific goal. They have many article and videos, but I would suggest to add more documentation for advanced functions and scenarios. The support team is always available and ready to help though. Review collected by and hosted on G2.com.

free, simple to install with one coding line to copy and past Review collected by and hosted on G2.com.

dashboard is a little complicated, Arabic language support need to be much sharpened Review collected by and hosted on G2.com.

CRM + LiveChat + Automation + Knowledge base in a single tool! Review collected by and hosted on G2.com.

Despite of language support other than English on the LiveChat, it does not have the same when conversations are transfered to email conversations. Review collected by and hosted on G2.com.