JT
James T.
Mid-Market (51-1000 emp.)
"Affordable and very customisable."
5/5
What do you like best about Gist?

The chat bot is so easy to use. Also, avaialbe to all on all packages. Review collected by and hosted on G2.com.

What do you dislike about Gist?

GIST menus are a little bit difficult to navigate, especially the bot menus. Sometimes I get a little lost when trying to find the BOT that I created. Review collected by and hosted on G2.com.

WM
william m.
Production Manager
Small-Business (50 or fewer emp.)
"Gist has simplified our interactions with our prospects, customers and our key impact network."
5/5
What do you like best about Gist?

Simplicity of use, great tutorials (we learned so much about emails) and top-notch deliverability. Anyone on our team can utilize it without extensive training Review collected by and hosted on G2.com.

What do you dislike about Gist?

i would say it was a lack of sales pipeline, but that has now been added and is in beta, so we have brought that into our system. It now does everything we wanted. Review collected by and hosted on G2.com.

Promovarecu D.
PD
Promovarecu D.
Marketing Consultant
Small-Business (50 or fewer emp.)
"the best tool for any web business"
4.5/5
What do you like best about Gist?

That it integrated everyhting I will ever need, in terms of marketing, customer support, CRM, and much more than that...on a single platform Review collected by and hosted on G2.com.

What do you dislike about Gist?

the interface should be a little bit more User friendly so newbies can set it up correctly, not stumble upon features. Review collected by and hosted on G2.com.

Stefan G.
SG
Stefan G.
Operations Director
Small-Business (50 or fewer emp.)
"Feature-rich customer support tool with a great UX"
5/5
What do you like best about Gist?

Gist has a lot of great features and a great user experience for both site visitors and support agents. The onboarding was very intuitive, also thanks to their detailed knowledge base. So far we have only used the live chat and bots, but we are already working on migrating the custom knowledge base of our SaaS to Gist. Review collected by and hosted on G2.com.

What do you dislike about Gist?

We would like to see a few more integrations, especially with Frill, SureCart, SureMembers and BuddyBoss. Review collected by and hosted on G2.com.

Verified User in Online Media
AO
Verified User in Online Media
Small-Business (50 or fewer emp.)
"Great conversational marketing suite, though on the expensive side"
4/5
What do you like best about Gist?

Great combination of Chat, Social, Email and even Social media marketing - when using the Premium. Can build a comprehensive user profile with numerous data points and target the user from many different channels all at once. The free version has some considerable limitations (understandably), though still allows you to effectively use a single software for online chat, email communication and lead gen altogether - though the difference from Hubspot in that regard is unclear. The Premium All-in-one package though provides some decent bang for your buck - if you can afford it. Review collected by and hosted on G2.com.

What do you dislike about Gist?

The chatbot currently works for the Gist website chat, but not for social - this doesn't make any sense. Why would you pay to automate one chat channel, but not be able to do so for the rest? Another thing is the paid addons, their Support bot shouldn't really be an add-on, since without it, the differences between Gist and Hubspot, which they are directly competing with, become even thinner. The free version's 200 contact limit is also quite low. Review collected by and hosted on G2.com.

Ben C.
BC
Ben C.
Small-Business (50 or fewer emp.)
"An absolute gem of a product that has made multiple tools redundent from my marketing and support"
5/5
What do you like best about Gist?

Easy to use and the integrations with other plaforms via zapier or webhooks make syncing between different stacks and absolutely breeze Review collected by and hosted on G2.com.

What do you dislike about Gist?

Managing multiple domains under one account has been a bit tricky but the dev team are working on this. Review collected by and hosted on G2.com.

Kyle N.
KN
Kyle N.
Small-Business (50 or fewer emp.)
"So happy this product exists!"
5/5
What do you like best about Gist?

I was able to eliminate multiple other software I used to run my business by switching to Gist. I'm very happy that I have everything I need in one easy to use dashboard. It's perfect. Review collected by and hosted on G2.com.

What do you dislike about Gist?

Not much to be honest. There are a few other features I'd love to see such as project management features. Review collected by and hosted on G2.com.

Wei Chun T.
WT
Wei Chun T.
Owner
Small-Business (50 or fewer emp.)
"Streamlining Customer Communication and Marketing Efforts with Gist"
4/5
What do you like best about Gist?

Pricing and uptime. It's cheaper and time-saving for small businesses to use Gist than subscribing to the same features on another platform. Review collected by and hosted on G2.com.

What do you dislike about Gist?

The integration script on the website can slow down website speed. At times, the notifications of live chat on website is slow to reach us. Review collected by and hosted on G2.com.

Jared L.
JL
Jared L.
Founder
Small-Business (50 or fewer emp.)
"Love the software, already recommended it to a friend who also subscribed to it"
5/5
What do you like best about Gist?

Easy setup, extremely professional interface (UI) and UX. Love the live chat customer service they have to solve issues. Review collected by and hosted on G2.com.

What do you dislike about Gist?

The software is amazing, I just wished they offer no branding for the professional plan. Review collected by and hosted on G2.com.

Peter C.
PC
Peter C.
Founder & Managing Director
Small-Business (50 or fewer emp.)
"All-in-one tool for live chat, email marketing, automation and more"
4.5/5
What do you like best about Gist?

Gist replaces a lot of separate tools for us, and brings a unified toolkit that is very easy to use, Review collected by and hosted on G2.com.

What do you dislike about Gist?

At this point Gist has evolved to become a very complete tool. We've been using it since its early days. I would like to be able to use my current account on two separate websites (they're the same brand, just different countries). But that's about it. Review collected by and hosted on G2.com.