Gist Reviews & Product Details

* Great customer support (responsive, knowledgable)

* Continuous upgrades and updates

* Intuitive once you get the hang of it

* Fast and hardly fail to load

* Great native integrations (ConvertBox!) and Zapier is always useful Review collected by and hosted on G2.com.

* Slight UX improvement, but no biggie

* Automation and event tracking may need some time to get used to

* Wishlist: forms allow more font customization to suit website branding

* Wishlist: that forms allow dropdowns, multiple-choice, sliders etc

* Wishlist: there's an email tracking feature to track replies Review collected by and hosted on G2.com.

It includes in a single place several functions that are quite useful when managing an online store, from chat support to automation of sending mail, everything is possible to get it in the same place, and its chat allowed me to work it simultaneously with the social networks of my business, which allows me to better manage the requirements of my clients. Its simplicity is its greatest virtue, since for me the fact that it can do everything from a fairly simple window and in a fairly practical way Review collected by and hosted on G2.com.

It is noted that some functions have not been fully created and tested, for example push notifications, although they should reach me when there is some new content or something that is of interest to me, it still does not Review collected by and hosted on G2.com.

It is a very powerful piece of software yet very intuitive to implement. Before finding Gist, I used 3 other pieces of software and tried to make them work together. WIth Gist, I have Live Chat, Help Desk, Lead Generation, and Email Marketing all under one roof and it makes daily management much easier Review collected by and hosted on G2.com.

While I like everything about it, I hope in the future they implement some basic CRM features such as assigning task and funnel stage workflows Review collected by and hosted on G2.com.

Excellent system since they allow companies to market, sell and communicate with their customers in a safe and very responsible way. Its cost is very well evaluated since they offer you an amount of progress and an estimated time very adequate for the price they propose giving you benefits and better experiences with this type of application. It contains certain functions which are: knowledge base, support chat, transactional emails which are connected in one place by workflows being very determined. Review collected by and hosted on G2.com.

They have several problems, some features are very underdeveloped like pop-ups because it lacks more progress and well-developed functions to be able to use it the way it should be but for those methods it also needs server to client Communications upgrades, especially in the area of updating the products so that they can be used as a multiplatform and work together. Review collected by and hosted on G2.com.

Besides the chatbot, the email marketing capabilities and so much more, Gist support is one of the best features to like of Gist. They are always there and effective. Review collected by and hosted on G2.com.

Though Gist isn't perfect, I'm yet to find something I dislike that it's support hasn't quickly addressed. Review collected by and hosted on G2.com.

Gist provides a great combination of features that covers off all the needs of an early stage startup. Review collected by and hosted on G2.com.

Can't seem to view properties of an event that come in from Segment Review collected by and hosted on G2.com.

Gist is the perfect tool to increase customer interactions, the service is favorable to increase sales, provide customer experiences and support, the tool is available at a very low price, it is web based, the service compared to its competitors is quite updated, the automations it provides are excellent, its real time chat, Bots and routing are some of the most useful tools Gist provides. Its ease of use is a great advantage of this service, as it makes it easy to finish the job and allows you to use the software quickly. Implementing this service is very simple with just a couple of configurations you can use the software. Gist is a marketing tool that is distinguished by its simplicity and effectiveness to increase sales. Review collected by and hosted on G2.com.

In the years that I have been operating this service its operation has been good, I consider that it has to improve a little the support team so that it is faster, it needs availability of mobile application and more speed in the operation of its interface so that we can work with greater effectiveness, until the moments I am very satisfied of working with Gist since I have been able to work with an effective marketing in all our organization. Review collected by and hosted on G2.com.

universal inbox to streamline social channel inquiries, very powerful live chat and chatbot with a great UX for the user, powerful event tracking and automation rules Review collected by and hosted on G2.com.

integration with ecom platforms leaves a bit to be desired. So for example it's great to be able to have all sorts of triggers and automation scenarios, but the utility is a bit limited if I can't send a dynamic cart recovery email, with a one click button that will re-generate the checkout for the user. The popup builder is nice, better than MANY tools out there, but not quite as powerful as Convertful -- thankfully Convertful has a direct integration with Gist so I can use them in tandem.

I think for a saas platform Gist is already there as a platform, like 100%, for ecom sites it's 95% there. Review collected by and hosted on G2.com.

The interface is easy to understand and makes the process of using it very simple. I feel like using Gist on a day-to-day basis makes things simpler for us in order to answer our client's questions and keep in touch with them.

I think it makes communication smooth, I enjoy the email notifications and so many other features that alert us or our clients.

I recently enjoyed their revamp on the snooze system, it makes everything much simpler to keep track of. Review collected by and hosted on G2.com.

Sometimes the app can be slow or doesn't load altogether. This often happens where there is a big demand (such as Christmas sales or Black Friday). This should be addressed!

I also have trouble sometimes snoozing chats or closing them and it can be very troublesome sometimes. The number of chats opened doesn't go down and there is a big difficulty in synchronizing this.

Also, I dislike the fact that files and images are sent as separate files, especially when I need them attached to the message to get ideas clear to the clients. Review collected by and hosted on G2.com.

Gist is an integrated customer contact help desk product that is great for Saas companies. Rather than having to purchase and integrate separate systems for chat, help desk and email automation, Gist provides all three in a beautifully integrated app. Review collected by and hosted on G2.com.

Very little. Gist meets our needs very closely. Review collected by and hosted on G2.com.

I've been a customer with Gist for a few years now, so I think I'm qualified to speak a few words on their platform.

What I like best about Gist is that they're *not* a stagnant application, over the years, their development and refining of their tool has been evident. Not only do they add to their tool, but they also work to simplify it for the benefit of the user experience. Most newer companies don't have utilize that value so I'm able to appreciate that feat with Gist.

Some other points:

-Somehow gist is able to identify customers when they come to my website, even if they aren't in my database. I don't how they do it, but it's a great advantage.

-They have robust targeting features for their pop-ups

-Their support seems mostly available and responsive.

-Their platform is easy to navigate. Review collected by and hosted on G2.com.

-It's hard to say what I dislike, since they have automation features, tracking features, integrations, and so on, it seems like they have everything.

-Perhaps I think that their chat feature can be developed upon to be more inline with competitors (automation email requests, etc...)

-Also - a visual display for the email workflow like what Sendinblue has would be helpful, but not necessary.

-Utilizing forms *not* connected to popups would be helpful, but technically it works. Review collected by and hosted on G2.com.

I love having a single platform which includes tools for things that usually require multiple subscriptions and multiple logins that I then have to integrate with each other. The customer support is phenomenal! I ask questions late at night and on weekends and always get a response during non-business hours! Review collected by and hosted on G2.com.

If you hate only paying once instead of for 5 different tools, Gist is probably not for you. ;) Review collected by and hosted on G2.com.

I love that Gist pulls together several different types of customer interactions and ties them together in one location. I love being able to see who has interacted with what emails, chats, etc. Not only can you get in touch with your customers with email/chat, but you can also have the ability to create a knowledge base and better service your customers. Review collected by and hosted on G2.com.

The emails are still a little basic. You can code a custom email template, but I wish there was a way to pick from several different email formats or the ability to customize those in greater detail. Review collected by and hosted on G2.com.

The best part about Gist is that it is scaleable. As my small website grows, I can scale with the number of contacts in the database, and at the same time have access to all their advanced features. There's heaps of features to choose from such as the powerful marketing automation using tags (which I use a lot of), as well as integration with my wordpress website. I can track all contacts on the website and send them down different sequences depending on their actions. I mainly use it for welcome emails and followups, but it's super powerful when I start to really grow my website.

Another point that I'd like to bring up was their customer support. Their live chat support is always helpful when I have a question about how to use a certain function. Review collected by and hosted on G2.com.

I don't currently have much to really say which is a drawback to their software. I guess maybe their interface looks a little dated compared to the competition, but that isn't really an issue due to how powerful their software package is. Review collected by and hosted on G2.com.

The live chat app looks stunning on our website! It's easy to implement and set up. Site visitors can instantly get the support they need!

Highlights:

- User-friendly

- Stunning forms and knowledge base Review collected by and hosted on G2.com.

There is not much that we dislike about Gist.

- Ability to hide or disable the GIF feature on chat

- More integrations would be great Review collected by and hosted on G2.com.

The one thing that we absolutely love with Gist is how stunning the live chat looks on our website! The live chat is easy to implement and set up. Now our visitors can instantly get our support and in return, we get to collect the leads!

3 things we like the best:

- Easy to use live chat

- Robust email marketing automation

- Stunning forms and knowledge base Review collected by and hosted on G2.com.

There is not much that we dislike about Gist. They are constantly improving and adding features.

If we were to pick two things, for now, it would be:

- A bit of a learning curve

- Even more integrations would be great Review collected by and hosted on G2.com.

I have used many platforms and I found Gist to have the most reliable mobile app. Gone are the days when I had to find unhappy customers at the end of the day, due to notifications not being pushed timely to my phone.

Setup is very easy for a non-techy person like me! I work more on the creative side of things but I was able to set up the app to be up & running within a few minutes. Plus, their support is amazing!

Interface is nice and chat widget is customizable. It comes with a booking feature that integrates with our team calendar. Love the snippets feature & integrations with many other apps that we use is a bonus.

Custom domain feature is the best! Review collected by and hosted on G2.com.

I haven't used the "assistant" feature. This is the only part I did not really get so easily and I would probably need more time to set it up.

I also requested a feature to be able to setup a contact form that will go straight to conversations/inbox. At the moment, we use a separate Contact Form on the website. Review collected by and hosted on G2.com.

Gist offers an affordable pricing plan with rich tools to boost your business. It can help use for customer support by livechat, nurture lead, email marketing. We also can set up the workflow to automate the process from the time user opt-in to sales. Review collected by and hosted on G2.com.

Cannot use embed form to my landing page. We can use popup form or Welcome Matt, but there're some use cases that we need to embed our form. We can easily do this with Hubspot. Hope Gist will implement this feature soon. Review collected by and hosted on G2.com.

Gist provides us with a single, all-in-one software platform with incredible power to support our clients and enhance our sales and marketing. Gist allowed us to replace several very high profile applications (like Zendesk, Mailchimp and others) with one platform. At the same time, they have additional features well beyond those platforms that we did not expect. That is saving us money and time. More importantly, we can support our clients and potential clients 24 hours a day and seven days a week and we can serve them with very targeted messaging and help. When it comes to their own support, Gist give us very responsive support using their application. From our experience, they care very much about their clients. They have a clear vision for the future and continue to live up to their promises by regularly delivering release new features. Review collected by and hosted on G2.com.

For us, there is nothing to dislike. We cannot fault their product or their customer service. Review collected by and hosted on G2.com.

The broad functions it offers your site. The functionality of the tool is amazing. What's best is the team is dedicated to improving Gist. They are always giving more value to their customers; with tools such as scheduling, forms, live view, and working on deliverability. Review collected by and hosted on G2.com.

Wish their forms had more options (WIP). The tool has a steep learning curve, but they have some great support and educational material. Review collected by and hosted on G2.com.

When I first started using Gist it was in a beta stage (and was called ConvertFox). Over a short period of time they grew their team and product to a serious All-in-one platform for customer support, live chat, marketing, drip-feed email campaign and much more. I love that the team develops the tool so fast and efficient. Review collected by and hosted on G2.com.

Sometimes it can be a bit slow, but I guess most tools that are THAT powerful need a bit of time to load. Review collected by and hosted on G2.com.

I like that Gist is an all-in-one solution that can help you provide the best customer experience while leveraging new tools such as Bots, calendar integration, knowledge base, chat, and more. Review collected by and hosted on G2.com.

The Gist team is pretty fast resolving issues for their customers. I was able to get replies within seconds and resolution within minutes. I can't complain but to say that Gist team is on top of their game when it comes to customer support. Review collected by and hosted on G2.com.