![Tristin R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tristin R.") TR Tristin R. Multipurpose Utility Tool Small-Business (50 or fewer emp.) 7/25/2019 "Powerful suite of tools that keep getting better" 5/5 What do you like best about Gist? Gist provides endless ways of interacting with customers. I can chat and email with them, track their usage on my site, qualify them, add tags and other profile information, and so much more. There is even an awesome live view that lets me spy on visitors to see how they're using the site. The tools are powerful, easy to use, and constantly getting improvements. It seems like every week there is another update being rolled out that substantially extends the functionality or usability of the features in Gist. I am blown away. Review collected by and hosted on G2.com. What do you dislike about Gist? Plan limits can be confusing. For example, there is a monthly charge for support and a monthly charge for "growth," plus there's a separate charge depending on how many contacts and seats you have. Perhaps this is normal in the industry, but it can make it a little challenging to understand the bill every month. Additionally, the vast amount of features means development will never be as fast as you'd like it to be (even though they release updates all the time). This may not actually be a valid concern, and it certainly isn't unique to Gist (who doesn't have a wishlist they're waiting on their favorite SaaS to get to?), but I do believe the likelihood of being stuck without your desired feature being developed goes up a lot as the product gets bigger and bigger. Review collected by and hosted on G2.com. Recommendations to others considering Gist: Start with the basics and don't feel like you have to be using 100% of the featureset right off the bat. Review collected by and hosted on G2.com. What problems is Gist solving and how is that benefiting you? With one platform I get chat support, email marketing, marketing automation, and all of my customer relationship needs met. It's a wonderful tool for simplifying my tech stack. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic See what 219 reviewers think of Gist 4.6 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/gist/reviews)