--- title: Giga Reviews meta\_title: 'Giga Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 17 reviews by the users' company size, role or industry to find out how Giga works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 17 scale: '5' date\_modified: '2026-08-10' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Giga Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Giga but has limited features. Are you part of the Giga team? [Upgrade your plan](https://my.g2.com/giga/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! AI support agents for the largest B2C companies in the world * * * Seller [Giga](https://www.g2.com/sellers/giga) Discussions [Giga Community](https://www.g2.com/products/giga/discuss) Overview by Jason Westerberg Show More ## Top-Rated Alternatives [ ![monday AI Work Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "monday AI Work Platform") monday AI Work Platform 4.7/5(17,114) ](https://www.g2.com/products/monday-com/reviews) [ ![HubSpot Marketing Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Marketing Hub") HubSpot Marketing Hub 4.4/5(14,912) ](https://www.g2.com/products/hubspot-marketing-hub/reviews) [ ![HubSpot Sales Hub](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HubSpot Sales Hub") HubSpot Sales Hub 4.4/5(13,906) ](https://www.g2.com/products/hubspot-sales-hub/reviews) [ View All Alternatives ](https://www.g2.com/products/giga/competitors/alternatives) ## User Insights Average based on 17 real user reviews. [Log in to unlock pricing and user insights](/login) ![LOKESH G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LOKESH G.") LG LOKESH G. Engineer.SGB TCS-FS CORE BANKING,Production Information Technology and Services Enterprise (\> 1000 emp.) 8/8/2026 "Giga Streamlines Workflows with a User-Friendly Experience" 4.5/5 What do you like best about Giga? What I like about Giga is its user-friendly experience and its ability to streamline workflows that would otherwise require multiple tools. It makes it easier to manage tasks efficiently, collaborate smoothly, and get useful results quickly, without adding unnecessary complexity. Review collected by and hosted on G2.com. What do you dislike about Giga? The main thing I dislike about Giga is that some of the more advanced features and customization options still feel a bit limited and could be more flexible. The platform can also come with a learning curve when you’re trying to set up more complex workflows. As our usage scales, I’d also like to see broader integrations and clearer, more straightforward options for managing everything. Review collected by and hosted on G2.com. What problems is Giga solving and how is that benefiting you? Giga helps address the challenge of managing complex workflows and repetitive tasks across multiple tools. It brings key processes into a more streamlined experience, which reduces manual effort and improves overall efficiency. For me, the biggest benefits are faster execution, better organization, and spending less time switching back and forth between different tools. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Jeni J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeni J.") JJ Jeni J. Software Dev , Ai Agents Builder Information Technology and Services Mid-Market (51-1000 emp.) 8/1/2026 "AI-Powered Support Automation with Seamless Integration" 4/5 What do you like best about Giga? I use Giga to automate enterprise customer support, and I really like that its AI agents can handle complex conversations across chat and voice while following our business policies and workflows. It effectively resolves high-volume support requests and intelligently manages escalations. I appreciate the seamless integration with internal systems, which means customers get their issues resolved without always needing a human agent. I also value how the analytics provide useful insights into support performance, and that the platform easily automates complex customer service workflows. The conversation quality feels natural, and I can rely on Giga's AI to analyze conversations, uncover patterns, and recommend improvements, making our support operation more effective over time. The initial setup was very easy too. Review collected by and hosted on G2.com. What do you dislike about Giga? One area that could be improved is giving administrators more visibility and control over how AI agents make decisions, especially in edge cases involving complex customer requests. I'd also like to see more low-code customization for workflows, richer real-time analytics, and broader integrations with CRM, ticketing, and collaboration platforms so the AI can adapt more easily to different business processes while remaining transparent and easy to manage. Review collected by and hosted on G2.com. What problems is Giga solving and how is that benefiting you? I use Giga to automate customer support, handling complex interactions effortlessly and improving resolution efficiency. It integrates seamlessly with our systems, reducing repetitive tasks, and provides analytics to enhance workflows, allowing my team to concentrate on complex issues. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 8/2/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Atharva S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atharva S.") AS Atharva S. SRE Mid-Market (51-1000 emp.) 7/28/2026 "AI-Assisted Development That Boosts Productivity and Code Quality" 4.5/5 What do you like best about Giga? What I like best about Giga is its focus on improving developer productivity through AI-assisted software engineering and automation. The platform has a clean, intuitive interface that makes it easy to manage development tasks, collaborate with AI, and track progress across projects. I also appreciate its integrations with common development tools and version control systems, which allow it to fit naturally into existing workflows. Performance has been fast and reliable, and the AI provides useful suggestions that help reduce repetitive work while improving code quality. Overall, Giga delivers strong value by accelerating development, simplifying routine engineering tasks, and making it easier for teams to ship software more efficiently. Review collected by and hosted on G2.com. What do you dislike about Giga? While Giga offers a strong AI-assisted development experience, some advanced features have a learning curve, especially for teams adopting AI-driven workflows for the first time. I would also like to see broader native integrations with more developer tools, greater flexibility in workflow customization, and more detailed documentation for complex use cases. The interface is generally easy to navigate and performance has been reliable, but clearer explanations of AI-generated recommendations and improved onboarding resources would make it easier to build trust in the platform and maximise its capabilities. Review collected by and hosted on G2.com. What problems is Giga solving and how is that benefiting you? Giga solves the challenge of reducing repetitive software development work by using AI to assist with coding, code reviews, debugging, and routine engineering tasks. Instead of spending time on manual implementation and maintenance, I can leverage AI to accelerate development while focusing on architecture and solving more complex problems. Its seamless integration with existing development workflows, reliable performance, and intelligent code suggestions improve productivity and help maintain code quality. This has reduced development time, streamlined collaboration, and delivered strong ROI by enabling faster software delivery with less manual effort. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![King J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "King J.") KJ King J. Progamming Trainer Mid-Market (51-1000 emp.) 7/16/2026 "Giga’s AI Agents Streamline Logistics Support with an Intuitive, Accurate Experience" 4/5 What do you like best about Giga? What I like most about this software is its ability to automate our customer and carrier support without sacrificing the quality of the interaction. In the logistics industry, our team handles a high volume of calls and messages related to load updates, appointment scheduling, shipment status, delivery issues, and carrier inquiries. Giga’s AI agents can manage many of these conversations in real time, which allows our staff to focus on more important operational tasks. For example, the AI handles the majority of the calls. We receive more than 1,000 calls and 10,000+ emails per day, and as a medium-sized organization it’s hard to respond to and resolve load queries for every request. Here, Giga helps by answering general load inquiries and customer requests for load updates. The software also has a clean, intuitive interface, and it understands customer requests well, providing accurate, natural responses through both voice and chat. The onboarding process was very easy, and the support team was responsive whenever we had questions. Overall, this has made our daily operations much more efficient because we can stay focused on the tasks that matter most. Review collected by and hosted on G2.com. What do you dislike about Giga? For logistics scenarios, the AI could benefit from additional context and, at times, human oversight to ensure the best outcome. It would also help if it provided more natural, less generic answers, since the responses can feel a bit templated. We’d also like to see more customization options for conversation flows, along with deeper integrations with transportation management systems (TMS) such as ITS Dispatch, which we use on a daily basis, and other logistics platforms (my Descartes carrier portal). Having a clearer way to link this software with our TMS would make the work easier by automatically fetching data for load updates and helping answer customer queries more accurately. Review collected by and hosted on G2.com. What problems is Giga solving and how is that benefiting you? Giga AI helps us manage a high volume of customer and carrier inquiries while still maintaining fast response times. As a logistics company, we receive frequent requests about shipment bookings, load status, pickup and delivery appointments, tracking updates, detention inquiries, proof of delivery requests, and general load support. During peak periods, handling all of this manually can slow down operations and add significant workload for our team. Giga’s Ai voice and chat agents automate many of these routine interactions by providing accurate, real-time responses. For instance, customers can quickly get shipment status updates or estimated delivery times without waiting for a representative. Carriers can confirm pickup appointments, request load details, ask for directions, or receive after-hours instructions. The AI also handles common questions about operating hours, required documentation, and shipment information, which reduces the number of repetitive calls and emails our staff needs to manage. By automating these day-to-day support tasks, our operations team can focus on exceptions, resolve more complex issues, and build stronger relationships with customers and carriers. Overall, this has improved response times, increased productivity, reduced support costs, and helped us deliver a more consistent customer experience without adding more employees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite DK Diwakar K. technical acquisition specialist Mid-Market (51-1000 emp.) 8/7/2026 "Streamlined IT Operations with AI-Powered Efficiency" 5/5 What do you like best about Giga? I appreciate Giga's ability to streamline IT operations and automate routine tasks, which greatly improves team productivity. I like how it helps reduce manual work and speeds up workflows, making it easier to access information and complete tasks efficiently. The AI-powered features provide quick insights and save time, particularly in making the recruiting process more efficient. Additionally, the initial setup was quite easy and smooth, which was a pleasing experience. Switching to Giga offered us a more streamlined workflow, better candidate discovery, and improved efficiency in our hiring process. Review collected by and hosted on G2.com. What do you dislike about Giga? I think the main areas for improvement are expanding integrations with recruiting tools, adding deeper customization options, and providing more advanced insights to further optimize my hiring workflows. Review collected by and hosted on G2.com. What problems is Giga solving and how is that benefiting you? I use Giga to streamline IT operations, automate routine tasks, and improve productivity. It reduces manual work, speeds up workflows, and makes accessing information and completing tasks more efficient. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mohit P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohit P.") MP Mohit P. Marketion Ai &automation lead Small-Business (50 or fewer emp.) 7/28/2026 "Streamlined Customer Support with Automation" 3.5/5 What do you like best about Giga? I use Giga for customer support across our chat and voice operations. It really automates high volume inquiries and routes complex requests seamlessly to human agents. I appreciate how it helps us deal with high wait times during weekend hour spikes by offloading generic questions, allowing the team to focus on complex, high-priority cases. I think the easy-to-use agent canvas, natural voice AI, and seamless integration are the best features. The agent canvas lets us build and adjust logic visually without code. The natural voice AI makes phone support genuinely conversational for callers, and the seamless integration keeps our ticketing system updated in real-time. Review collected by and hosted on G2.com. What do you dislike about Giga? I think customized reporting and the debugging and testing tools within the agent canvas could be improved. Review collected by and hosted on G2.com. What problems is Giga solving and how is that benefiting you? I use Giga to reduce high wait times during weekend spikes and offload generic inquiries, letting my team focus on high-priority cases. The agent canvas allows visual logic adjustments, the natural voice AI makes support conversational, and seamless integration keeps systems updated in real time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sameh H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sameh H.") SH Sameh H. Finance Manager Mid-Market (51-1000 emp.) 7/31/2026 "Streamlined Workflows with Room for Improvement" 5/5 What do you like best about Giga? I like that Giga summarizes large documents, compares reports, and answers to internal documents, which saves us a lot of time and increases efficiency. The data analysis and workflow automation features are great. I also found the initial setup to be very easy, with APIs already pre-setup, making the process very simplified. Review collected by and hosted on G2.com. What do you dislike about Giga? So for us, it's probably the user interface that's probably lacking slightly. I think sometimes it's a little bit confusing how to select the different options. And cost, of course, that's always an area that you know, it sometimes can be tricky to get approval on the budget. Review collected by and hosted on G2.com. What problems is Giga solving and how is that benefiting you? I find Giga assists staff with company knowledge, market research, and workflow automation. I like its ability to summarize documents, compare reports, and enhance data analysis, saving time and improving efficiency. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite MR Md Sameer R. Accountant Small-Business (50 or fewer emp.) 8/4/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Fast, Easy to Use, and a Real Time-Saver for Everyday Work" 4/5 What do you like best about Giga? Giga is helpful because it is fast,easy to use,and saves time.It makes everyday tasks simpler and helps people work efficiently.It is reliable and provide quick access to useful tools and information.Overall,Giga makes work easier,more convenient,and more productive. Review collected by and hosted on G2.com. What do you dislike about Giga? I dislike that Giga can sometimes give inaccurate or incomplete information.One downside of Giga is that it may sometimes depend on good internet connection and may not always provide perfect results.Some features can also be limited,so I need to check the information or use other tools for certain tasks. Review collected by and hosted on G2.com. What problems is Giga solving and how is that benefiting you? Giga solves the problem of finding information and completing tasks quickly.It helps by saving time and reduces the effort needed to do everyday work.It also makes learning, searching,and managing tasks easier.overall,Giga improves productivity and helps me to complete my work more efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SG srishti g. Mid-Market (51-1000 emp.) 7/29/2026 "Streamlined Workflows, Stellar Automation" 5/5 What do you like best about Giga? I use Giga for AI-powered productivity, workflow automation, and improving daily task efficiency. I like Giga's user-friendly interface and smart automation features. I especially enjoy Giga's smooth performance, helpful AI features, and its ability to simplify complex tasks while improving productivity. Giga saves me time by simplifying workflows, automating tasks, and providing efficient AI support. The initial setup of Giga was straightforward, with an easy onboarding process and minimal configuration required to get started. Review collected by and hosted on G2.com. What do you dislike about Giga? I think Giga could improve with faster response times, and I would like more customization options, especially during complex tasks. Review collected by and hosted on G2.com. What problems is Giga solving and how is that benefiting you? I use Giga to solve productivity challenges by automating repetitive tasks, organizing workflows, and managing information efficiently. It saves time by simplifying workflows, automating tasks, and providing efficient AI support. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mayank J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mayank J.") MJ Mayank J. Senior Talent Acquisition Specialist Staffing and Recruiting Mid-Market (51-1000 emp.) 8/5/2026 "Boosts Efficiency with Seamless Automation" 4.5/5 What do you like best about Giga? I like Giga's clean and intuitive UI, which makes it easy to navigate and manage workflows. The automation features are great as they reduce manual work and repetitive processes, while the real-time collaboration tools help keep teams aligned and improve overall operational efficiency. The initial setup was pretty smooth and quick, which was a pleasant surprise. Review collected by and hosted on G2.com. What do you dislike about Giga? The reporting and customization options could be more flexible and performance can occasionally slow down with large datasets. I'd also like to see more third party integrations and advanced dashboard customization. Review collected by and hosted on G2.com. What problems is Giga solving and how is that benefiting you? I use Giga to streamline business operations by automating workflows, improving team collaboration, reducing manual work, and keeping projects organized, which enhances operational efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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