GiftWorks Cloud Reviews & Product Details

GiftWorks Cloud Overview

What is GiftWorks Cloud?

GiftWorks Cloud is a cloud-based fundraising solution for small and midsize nonprofit organizations. Primary features include donor management, volunteer management, event and ticket management and reporting.

GiftWorks Cloud Details
Product Description

GiftWorks Cloud is a cloud-based fundraising solution for small and midsize nonprofit organizations. Primary features include donor management, volunteer management, event and ticket management and reporting.


Seller Details
Seller
FrontStream
Company Website
HQ Location
Reston, VA
Twitter
@FrontStream
3,227 Twitter followers
LinkedIn® Page
www.linkedin.com
124 employees on LinkedIn®
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GiftWorks Cloud Reviews

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AP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

GiftWorks Cloud makes it much easier to store important information, and it allows me to be very thorough about donors and donations. And now that we can access it on cloud it is much more accessible and practical. Review collected by and hosted on G2.com.

What do you dislike?

It often lags and doesn’t check for repeat entries, so looking for certain information can become time consuming. Additionally, the customer support could be more helpful when dealing with frustrating bugs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The more I learn about the program the more shortcuts I find, which saves time for more important things. I often find that information we haven’t used in a long time will come up again, and GiftWorks will remember it much longer than we will. Review collected by and hosted on G2.com.

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Legal Administrative Assistant
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Capabilities of the program - ie. reports, mass letter and label creation, etc Review collected by and hosted on G2.com.

What do you dislike?

Feels outdated and is not very intuitive. Settings were confusing at times to change. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We no longer use it as it gave us too many issues. Benefits would include ability to alter the programming easily in-house. Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

i liked that it was easy to works and keep track of eerything on the platform. great for a smaller company Review collected by and hosted on G2.com.

What do you dislike?

nothing really to dislike it easy and fast to use. i was able to figure it out easily ad there is a help support if needed Review collected by and hosted on G2.com.

Recommendations to others considering the product:

give it a try. it will make handling your budgets a lot easier Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

manily to focus on who our donors and volunteers are and what they have been giving us. we need to monitor who is giving us donations or gifts and keep track for our budgets Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Ease of use, report building and integration with MailChimp and QuickBooks . Adding Constituent, donation was also quite simple workflow. Review collected by and hosted on G2.com.

What do you dislike?

Mailings are usually very slow and time consuming, some reports also take a monumental time and crashes sometime. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Donor management system and saved a lot of effort from the earlier excel driven process that we're using. Review collected by and hosted on G2.com.

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Website specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is easy to learn and use. It was easy for me to train other employees to accurately enter data. Review collected by and hosted on G2.com.

What do you dislike?

The reporting features were complicated to get the right report accuratley. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The search engine is useful as well as links incorporated when donors aren't found. Review collected by and hosted on G2.com.

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AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Access to data is easy once you learn the places it is stored. Right hand access is weird. Review collected by and hosted on G2.com.

What do you dislike?

The language is not easy to decipher. SmartLists are reports. Why not just Reports. Mailings and emails should be separate. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look at all the platforms before you buy. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I solved my GiftWorks problem by switching to Bloomerang. Review collected by and hosted on G2.com.

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UN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Desktop product is now moved to the cloud. Review collected by and hosted on G2.com.

What do you dislike?

Learning curve for desktop users. Transitioning old data, etc. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Moving data. getting hold of support. Review collected by and hosted on G2.com.

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CA
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Ease of use! It needs no learning curve! It has lots of detailed reports! Review collected by and hosted on G2.com.

What do you dislike?

You can't access the software until you upgrade it! The interface isn't intuitive enough. They could do a redesign of some things. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great software, but has room to improvements! Mostly on the UI. Other than that, not that comes to mind right now! Had a great experience with it! I recommend! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Donor management is our focus. GiftWorks Cloud helps us do our thing greatly! We are much more organized since we implemented it! Review collected by and hosted on G2.com.

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UN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy search function when looking for constituents. Review collected by and hosted on G2.com.

What do you dislike?

Overall look feels outdated and the search function is very specific which makes it difficult at same time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Contact management Review collected by and hosted on G2.com.

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AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I loved the different features gift works offered with integrations for events and other add ons. Review collected by and hosted on G2.com.

What do you dislike?

Running reports could be a little cumbersome to someone who is not familiar with software but I found it easy to use. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you have your records organized for ease. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I was organizing my database of individual and business members and kept all of their contributions organized and easy to reference. Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that you can access donor and donation information very easily. Review collected by and hosted on G2.com.

What do you dislike?

The ability to pull detailed reports is not there. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend knowing exactly how you will use the information you wish to collect before buying this software. For more detailed use you may want to ask allot of questions to ensure you will be able to utilize the software the way you need to. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to record donor and donation information in the same area and can use this to create mailing databases for future requests and mailings. Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It was the shortest on boarding of a fundraising software I have ever had, it is very intuitive and was easy to learn. I also LOVE that it is cloud based as most fundraising desktop softwares are not mac compatible. Review collected by and hosted on G2.com.

What do you dislike?

I actually cannot think of anything I dislike at this time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Although transferring and implementing a new fundraising tool is a lot of work and a huge decision for any organization, I 100% recommend switching to GiftWorks and the entire Panorama suite of FrontStream products. They are SO easy to use and most importantly are making it incredibly easy to provide a better donor stewardship and communication experience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

GiftWorks solves our donor segmentation and list problems we had previously. It allows us to make donor specific communications for a variety of demographics, whereas before, the organization was not communicating differently with it's different donor groups Review collected by and hosted on G2.com.

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Founder/CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Reports and the easy of smartlists. Custom reports can be generated quickly using the smartlists. Customer service folks are excellent. Great idea to go with cloud over the horrible Giftworks Anywhere which NEVER worked, although in all fairness, I believe the majority of the problems were at the Citrix end. Review collected by and hosted on G2.com.

What do you dislike?

Expensive. Volunteer module needs work. Our office uses PCs and Macs, GW works well with PCs, not so well with Macs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Fairly robust with the exception of Volunteer module. If you have a large volunteer staff and need reports, tracking, etc, this might not be the solution for you. Donations and pledges work very well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Donor and donation maintenance and tracking. More accurate information on donors and ability to accurately track and follow up on pledges. Review collected by and hosted on G2.com.

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UP
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

how it syncs with all the tools that your able to utilize from the oranization Review collected by and hosted on G2.com.

What do you dislike?

sometimes runs a bit slow and lags but seems is something that is being worked on Review collected by and hosted on G2.com.

Recommendations to others considering the product:

if your looking for a solution to help manage and engage donors this is a great tool Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

CRM and easy reporting tool for your donor and volunteer portal, no more Excel Review collected by and hosted on G2.com.

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Development Coordinator
Individual & Family Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

More space, faster speed, and I like that you can add qualities or interests about donors for future volunteer projects. Review collected by and hosted on G2.com.

What do you dislike?

I only generate thank you's, I don't mail them with GW, so going through those unnecessary steps is sometimes annoying. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's for donor management and tracking, so it's helpful for knowing relationships and getting contact info. Review collected by and hosted on G2.com.

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