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DR

Dulaine R.

Online Marketer

Small-Business (50 or fewer emp.)

11/14/2024

"Getresponse"

5/5

What do you like best about GetResponse?

It is easy to use and you get so many features for starting out for free. The support staff is also very helpfull and efficient. Most of the settings is easy to setup and link to other areas. And for everyday use it is great for news letters and to build your website on that gives you daily tracking too. Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

When hosting your domain through getresponse, it gets tricky when your original host tells you to update something on your DNS servers. Then you need to more or less work with the support team to get it set up. Review collected by and hosted on G2.com.

Response from Mariana Neves of GetResponse

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Thanks for sharing your feedback, Dulaine! 😊 – Mariana

SS

Szymon S.

Data Analyst

Mid-Market (51-1000 emp.)

8/30/2024

"First positive experience with email marketing."

5/5

What do you like best about GetResponse?

I've been using GetResponse MAX for our email marketing campaigns, and the experience has been nothing short of exceptional. This platform offers a comprehensive suite of tools that cater to all our marketing needs, from email creation and automation to detailed analytics and reporting.

The intuitive drag-and-drop editor makes designing emails a breeze, even for those with minimal technical skills. The pre-built templates are professional and customizable, allowing us to create visually appealing campaigns that resonate with our audience.

What truly sets GetResponse MAX apart is its advanced automation capabilities. We've been able to set up complex customer journeys with ease, ensuring that our messages are timely and relevant. The segmentation and personalization features have significantly improved our engagement rates, as we can now target specific groups with tailored content.

The platform's analytics tools provide valuable insights into campaign performance, helping us make data-driven decisions and continuously optimize our strategy. The customer support team is also top-notch, always responsive and ready to assist with any queries.

Overall, GetResponse MAX has been a game-changer for our marketing efforts. It's powerful, user-friendly, and packed with features that deliver real results. I highly recommend it to any business looking to elevate their email marketing game. Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

It would be helpful to have a few options for using promotional codes. Currently, it’s not possible to specify which promotional code in the automation was assigned to a given customer. Perhaps an additional option to create surveys directly within GetResponse would also be beneficial. Review collected by and hosted on G2.com.

What problems is GetResponse solving and how is that benefiting you?

GetResponse MAX helps streamline our email marketing efforts by providing advanced automation tools and detailed analytics. It allows us to segment our audience effectively, create personalized email campaigns, and track their performance in real-time. This has significantly improved our customer engagement and conversion rates. The platform's robust automation features save us time and ensure that our campaigns are always targeted and relevant, leading to better customer satisfaction and increased revenue. Review collected by and hosted on G2.com.

CS

Chip S.

MFG Rep

Small-Business (50 or fewer emp.)

9/17/2024

"New with Get Response and loving it!"

4.5/5

What do you like best about GetResponse?

Get Response's customer support team has been fantastic! It has not matter which team I get, when I request help, they have so friendly, knowledgable and genuinely happy to help! Patient, kind and professional, that's a rare combination but apparently not at Get Response! Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

I haven't found a downside so far. It's always uncomfortable changing tools and/or communities but they have made it as painless as possible. Review collected by and hosted on G2.com.

What problems is GetResponse solving and how is that benefiting you?

GetResponse is providing exactly what I expect them to provide. I need a place to build landing/capture pages. Build email lists and maintain those lists. Communicate with teammates and potential teammates.

They do all that well, the only problems I've had are simply knowing my way around their website and products.

That's where their customer service support team has stepped in, guided, helped, and advised me in a knowledgeable and helpful way that has made the experience as seamless and painless as possible. Review collected by and hosted on G2.com.

Response from Mariana Neves of GetResponse

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Hi Chip,

Thanks for the great review!

I'm happy that our support team has been able to make your transition smooth. We know switching tools can be a pain, so we really try to go the extra mile to help folks like you get comfortable.

If you ever get stuck, just give us a shout - we're always happy to lend a hand!

Thanks again for the kind words. We're excited to have you on board and can't wait to see what you do with GetResponse! 😊

Best,

Mariana

DC

Davide C.

Entrepreneur, Teacher, Marketer

Small-Business (50 or fewer emp.)

3/31/2025

"In my first day in Getresponse i build some more than a 6 month in my preview builder experience"

5/5

What do you like best about GetResponse?

It is simple to use and has a very high level of customization Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

Nothing in this moment, i will update this sentence if in the future i will feel uncomfortable with some tool Review collected by and hosted on G2.com.

Response from Justyna Sidor of GetResponse

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Hi there,

Thanks for the great review! It’s awesome to hear you were able to get more done in one day with GetResponse than in six months with your previous tool — that’s exactly the kind of experience we aim to deliver.

We’re glad you’re finding the platform easy to use and flexible. And it’s great to hear our automation tools are helping you reach new goals. If you ever run into anything that could be improved, we’re all ears.

Appreciate you sharing your feedback on G2! - Justyna

UC

Verified User in Cosmetics

Small-Business (50 or fewer emp.)

3/18/2025

"We recommend cooperation"

5/5

What do you like best about GetResponse?

- good contact and quick responses

- nice service Customer Support

- easy to use panel and templates

- intuitive panel

- Ease of Implementation along with the instructions Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

- a small number of different templates and graphic options

- no ability to link videos from Instagram Review collected by and hosted on G2.com.

What problems is GetResponse solving and how is that benefiting you?

Thanks to GetResponse, I can build databases in specific segments and stay in touch with our clients on an ongoing basis. Additionally, thanks to the quick panel, you can easily and quickly create newsletters. A very nice option is to implement a newsletter subscription panel on the pages. Review collected by and hosted on G2.com.

Response from Justyna Sidor of GetResponse

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Thank you for recommending cooperation with GetResponse MAX — we really appreciate it! 💙

We're so glad to hear that you’ve had a positive experience with our Customer Support team and found the platform intuitive and easy to implement. It’s great to know the panel, templates, and segmentation tools are helping you stay connected with your audience more efficiently.

We also appreciate your suggestions regarding template variety and Instagram video integration. Feedback like this helps us prioritize improvements that matter most to our users.

Thanks again for sharing your experience — we're excited to keep supporting your success!

—Justyna

UM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

2/21/2025

"excellent customer service"

4.5/5

What do you like best about GetResponse?

the customer service on text chat is excellent. You can quickly chat to a team member, and not have to jump through multiple hoops first. The advice has always been clear and in everyday language. It was also very to get up and running and the integration to my landing pages was seanless. Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

I find the navigation around creating emails for a newsletter could be a little more intuitive. However, the email builder with the drag and drop is very easy to use. Review collected by and hosted on G2.com.

Response from Justyna Sidor of GetResponse

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Hi - so glad that you are using GetResponse to email your subscribers and increase the levels of efficiency in your business. Glad that our Customer Service team was able to help you with your questions. Thanks for the review! - Justyna

CM

Chris M.

Lead Consultant

Small-Business (50 or fewer emp.)

2/23/2025

"The support was outstanding"

5/5

What do you like best about GetResponse?

They just help you get things done if there are problems with setting things up. The online chat was first class and actually is there to solve problems in realtime. Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

The Ai Website generator could be slicker. It produces a decent website but there are better ones out there that produce slicker results. Review collected by and hosted on G2.com.

Response from Justyna Sidor of GetResponse

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Hi Chris - Thanks for the review. Glad that our customer service team was able to help solve any issues that you had in real time and that set up went smoothly. Thanks again, Justyna

HT

Himani T.

Director

Small-Business (50 or fewer emp.)

8/27/2024

"Outstanding Experience with GetResponse: User-Friendly Interface & Exceptional Support"

5/5

What do you like best about GetResponse?

I’ve been using GetResponse for my email marketing needs, and I couldn't be happier with the experience. What truly stands out is their simple and intuitive interface. I appreciate how easy it is to navigate and use the platform without feeling overwhelmed. Everything is laid out clearly, making creating and managing campaigns and sending newsletters straightforward and stress-free.

However, what sets GetResponse apart is its exceptional customer support. Their live chat team has been nothing short of amazing. Whenever I’ve had questions or needed help, they’ve responded quickly, with patience and understanding. They go above and beyond to ensure that any issues are resolved, and they do so with a friendly, positive attitude that makes you feel valued as a customer.

In a world where customer service often feels like an afterthought, GetResponse’s support team truly shines. I’m incredibly grateful to have found a tool that not only meets my business needs but also provides top-notch support when I need it. Highly recommended! Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

I have faced none up till now, using it for 5 years Review collected by and hosted on G2.com.

What problems is GetResponse solving and how is that benefiting you?

GetResponse is solving several key problems that I faced with email marketing. First and foremost, it simplifies the process of creating, sending, and managing email campaigns. Before using GetResponse, I struggled with complex platforms that made designing professional-looking emails and tracking their performance difficult. GetResponse’s intuitive interface has removed that barrier, allowing me to create effective campaigns without extensive technical knowledge easily.

Additionally, GetResponse has streamlined my workflow with its automation features. It helps me save time by automating follow-ups and segmenting my audience, ensuring that the right messages reach the right people at the right time. This has significantly improved my engagement rates and overall campaign effectiveness.

Overall, GetResponse is helping me run more effective and efficient campaigns, allowing me to focus on growing my business instead of getting bogged down by technical challenges. Review collected by and hosted on G2.com.

Response from Mariana Neves of GetResponse

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Hi Himani,

Thank you so much for your thoughtful and detailed review! 🌟 We're super happy that you're enjoying GetResponse. It’s our goal to make email marketing simple and stress-free, and it’s wonderful to know we’ve been able to help you achieve that.

We’re also really grateful for your lovely feedback about our support team. They work hard to ensure every customer feels valued, so it’s wonderful to hear that you’ve experienced that firsthand. 😊

Thank you for being a loyal customer for 5 years—here’s to many more successful campaigns together! 💙

Best,

Mariana

DI

Doosuur I.

Chief executive officer

Small-Business (50 or fewer emp.)

4/11/2025

"GetResponse is helpful though the website builder feature is only available on desktop"

5/5

What do you like best about GetResponse?

User friendly interface and a wonderful prompt customer care Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

Getresponse use is limited on mobile devices. Review collected by and hosted on G2.com.

Response from Justyna Sidor of GetResponse

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Thank you so much for sharing your feedback and for highlighting what you enjoy most about GetResponse — especially our user-friendly interface and responsive customer care team! We're thrilled to know that our tools for email marketing, website building, landing pages, and automation are making a positive impact on your work.

We also truly appreciate your constructive input regarding mobile accessibility and the desktop-only availability of our website builder. Our team is continuously working to improve mobile functionality, and feedback like yours helps guide those enhancements. We'll make sure your comments are passed along to the product team.

If you have any specific mobile features you'd like to see or use cases you’d like us to support, we’d love to hear more. You can always reach us at gr-support@cs.getresponse.com.

Thanks again for being a part of the GetResponse community!

Justyna

AL

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

1/9/2025

"still looking for my solution"

2.5/5

What do you like best about GetResponse?

Great fetures for building up newletters and campaing, AI is ver helpfull.

Integrations tool, quick and responsive chat with customer support Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

if i dont want to send out news letters to whole lists i would like to be able filter my recipient based on various requirement for that need basic AND/OR rules to apply,

if not that i can filter out my recpient from my "external" database so while makeing one-time newsletter would need ability to just copy-paste in recipient manualy or by API/integrations tools Review collected by and hosted on G2.com.

Response from Mariana Neves of GetResponse

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Hey there!

Thank you for your review! We're love to help clarify the filtering specific contacts concern you mentioned. GetResponse actually offers several ways to do exactly what you're looking for:

1. For newsletters, you can use our Suppression list feature in the "Exclude contacts" section

2. Create custom segments based on specific data

3. Send messages exclusively to selected segments, or send messages excluding those segments

Since you've already had good experiences with our 24/7 live chat support, I encourage you to reach out to them for a personalized walkthrough of these features. They can show you exactly how to set up the filtering system that best matches your needs. 😊

You can either connect with our support team directly via Livechat or email them at gr-support@cs.getresponse.com.

We're here to help you make the most of your GetResponse experience!

Best,

Mariana