The system is very simple and user-friendly. Review collected by and hosted on G2.com.
Lack of personalization in test email campaigns. Review collected by and hosted on G2.com.
As someone who manages email marketing for several clients, I find the drag-and-drop builder to be a real lifesaver. It allows me to quickly create branded templates without needing to consult a designer each time. The workflows are also very intuitive, enabling me to set up onboarding sequences, product reminders, and nurturing campaigns within minutes. The analytics are straightforward and make it easy for me to compare performance across different clients. Review collected by and hosted on G2.com.
Nothing major so far. Some template customisation options feel limited at times, but it’s not a dealbreaker. Review collected by and hosted on G2.com.
What I like most is the quality of the human support. I recently needed to migrate from a Gmail account to a professional domain for my educational project, Mandala Mastery Workshops México. The process could have been confusing, but Peter from the support team provided clear and patient guidance. Within minutes, I confirmed my new email and started fresh with confidence. I also appreciate the platform’s ease of use and its clean interface, which is ideal for launching mailing campaigns with structure and visual coherence. Review collected by and hosted on G2.com.
The only aspect that felt slightly confusing was the transition process between accounts. At first, I wasn’t sure if my institutional address had duplicated my workspace or replaced it. A bit more clarity during the switch would have helped. However, thanks to support, it was resolved quickly. Other than that, everything else has been smooth and intuitive. Review collected by and hosted on G2.com.
Thank you so much for sharing your thoughtful feedback! 🌟
We’re thrilled to hear how GetResponse has helped you seamlessly transition to a professional domain and bring structure and elegance to your communication for Mandala Mastery Workshops México. It’s especially rewarding to know that Peter’s clear and patient support made the migration process smooth and gave you the confidence to move forward. We’ll be sure to pass along your kind words to him!
We also appreciate your constructive note about the account transition process — your input helps us improve clarity for others going through similar changes.
We’re excited to continue supporting your inspiring educational and artistic work, and we’re always here if you need a hand along the way. Wishing you much success with your campaigns!
— Justyna
What I really appreciate about GetResponse MAX is how it brings everything together in one place — especially when managing multiple campaigns across different markets, as I do.
The platform is intuitive, flexible, and robust enough to handle complex requirements without becoming overwhelming.
I also genuinely value the support team — they’re quick to respond, easy to work with, and it’s always a pleasure collaborating with them. Review collected by and hosted on G2.com.
There’s a lot to like, especially given the complexity of pharma communication. That said, one area that could be improved is the alignment with industry-specific compliance needs — for example, tighter integration with CRM platforms like Veeva or more built-in support for consent and opt-out tracking across multiple systems.
These are niche requirements, of course, and the team has been very responsive when we’ve needed to find workarounds or custom setups. Review collected by and hosted on G2.com.
Thank you for the fantastic review and for sharing how GetResponse MAX supports your multi-market campaigns! We’re so glad to hear the platform’s flexibility and ease of use are helping you manage complexity without the overwhelm.
Your feedback around industry-specific compliance and CRM integrations like Veeva is incredibly valuable — and you're right, these are important considerations in pharma marketing. We’re glad our team could support you with tailored solutions, and we’ll keep your suggestions in mind as we continue to improve.
Thanks again for your trust and partnership — we’re always here to help!
— Justyna
The platform is very intuitive and easy to set up, even for large-scale campaigns. The automation builder is powerful, and the segmentation tools make targeting audiences simple and effective. I especially appreciate the strong deliverability rates and the ability to integrate with multiple CRM and e-commerce systems. Review collected by and hosted on G2.com.
It can be a little expensive to smaller teams and some of the more advanced automation functions have a learning curve. Although integrations are robust, some niche platforms still need to be worked around or a specific API connection. The reporting dashboard might also be somehow more customizable to be analyzed more profoundly. Review collected by and hosted on G2.com.
GetResponse has been amazing for our business. The implementation & integration is really easy and there are tons of tutorials which help you set everything up. We use it on a day to day basis for our email marketing. All features that we need are covered and the prices are the cheapest we could find. Customer Support is great too. They even send you hand-made video recordings if you have a specific question about a feature that isn't explained elsewhere. Review collected by and hosted on G2.com.
Some things were a bit difficult to understand at first (like the fact that if you add contacts via API you need to make sure to add them to the autoresponder list seperately, otherwise the Auto Responder won't work), but that was mainly our own mistake and was easily fixed by their support team. Review collected by and hosted on G2.com.
It makes our day reading reviews like this 💙 Thanks so much for taking the time to let us know you enjoy the tool, and long may it continue!
I love the way I was helped today with several problems that were driving me crazy. I was pleased that I could be listened to and helped with videos that made things much easier. Many thanks for your effective attention :) Review collected by and hosted on G2.com.
The system is not very intuitive; it would be very useful to provide a list of steps to follow if we want to perform specific actions. For example: to create a newsletter, you need to follow these steps, or to connect GetResponse with your landing page. I don't know, it's just an idea :) Blessings Review collected by and hosted on G2.com.
Thank you for your kind words! We’re so glad to hear that you had a positive experience with our support team—and especially that Adam was able to help you feel heard, supported, and guided through the process. It’s fantastic to know that the personalized help and tutorial videos made a real difference for you!
We also really appreciate your suggestion about adding clearer step-by-step guides for key actions like creating newsletters or connecting landing pages. That’s excellent feedback, and we’re passing it along to our product and education teams—making the platform more intuitive is always a top priority for us.
It’s wonderful to have you in the GetResponse community, and we’re truly grateful you’ve recommended us to your fellow learners. If you ever need anything else, we’re just a message away.
¡Gracias nuevamente y muchos éxitos con tu automatización!
Justyna
I run a 27-year-old company, and despite many attempts over the years, I never managed to fully commit to a mass mailing/email marketing platform. Relying on organic, individual emails slowed down our business significantly—and worse, some messages were flagged as spam for no valid reason.
Recently, I decided to test several email marketing programmes. While some looked appealing and were cheaper, I quickly and almost effortlessly adapted to GetResponse—which honestly surprised me. That ease of adoption is a testament to the platform’s design: everything is built to be intuitive and user-friendly. There’s also a wealth of information available, so you can grow as advanced as you like, yet the system remains straightforward and accessible.
I’ve come to truly respect the company—not only for how they run their business, but also for how they explain, guide, and support customers through webinars and resources.
The customer support team is outstanding. I received lightning-fast, clear, and complete responses to my questions. On one occasion, they even recorded a custom video during a live chat to resolve my issue instantly. That level of service is extraordinary. Having trained hundreds of people in complaint handling and communication myself, I can confidently say their support sets a benchmark in the industry. The only way it could get better would be if someone from GetResponse visited me in person with their laptop!
Before committing, I tried another competitor for comparison. But after struggling with a clunkier process, I quickly realised I had already found the right solution with GetResponse. Review collected by and hosted on G2.com.
Nothing! Everything has been fine so far. Review collected by and hosted on G2.com.
Wow, what a lovely review to receive! Thank you for sharing this with us, and we're of course thrilled that you're enjoying the platform and getting the most out of it.
Carefully regulated communication with business contacts Review collected by and hosted on G2.com.
Limited number of campaigns on free and minumum packages Review collected by and hosted on G2.com.
Sold and Stable platform to use, would recommend Review collected by and hosted on G2.com.
wish they had better customization for fields on forms like first name and last name Review collected by and hosted on G2.com.