I think the best feature GetResponse has is their customer support. Running email campaigns can be complicated, especially if you use all the different features like segmentation, webinars, and workflows. So it's great to have someone in th elive chat feature there to help you. I've not had to wait more than a minute for a support agent to help me out and I've been using the platform for over 6 years. Review collected by and hosted on G2.com.

Billing is a bit confusing. There are many plans and multiple levels in each plan depending on how many contacts you have. If you go over you contracted anount of contacts, there is no warning email or notification, they just charge you extra making it hard to budget your business expenses. You need to keep a close eye on your subscribers to make sure you upgrade in time to a higher plan to accomodate them all. Review collected by and hosted on G2.com.

The menus looked intuitive and the chat staff was very helpful. Review collected by and hosted on G2.com.

Not sure yet as I've only just scratched the surface of using it. Review collected by and hosted on G2.com.

it is easy and intuitive to use, and anytime I get stuck there is always a great 24/7 customer support, which for me is invaluable, and the hardest to find these days. Review collected by and hosted on G2.com.

the jump in pricing between plans or offers. The content monetization or the webinar tool, is just not affordable for startups, and for most of my clients I refer them to it, so I always go to a different party for that option. Review collected by and hosted on G2.com.

Over the past 7 years I have been extremely pleased with the customer service provided by GetResponse. Their team is always prompt, courteous and professional when attending to my inquiries or requests for additional information. The step-by- step setup for auto-responders and ease of creating newsletters is 5 Stars across the board! Review collected by and hosted on G2.com.

Every company has a learning curve when it comes to the new A.I. technology. GetResponse continues to improve. Review collected by and hosted on G2.com.

I have used GetResponse Max for a couple of months, and I can confidently say that it is a tool that meets every expectation. The user panel is well-designed and easy to navigate. GetResponse Max offers plenty of useful features (including AI-powered tools) and works seamlessly. Additionally, the support team responds quickly and provides clear assistance Review collected by and hosted on G2.com.

So far, I haven't found any problems. Keep up the good work! Review collected by and hosted on G2.com.

Thanks to GetResponse MAX, our email campaigns have reached a higher level. The deliverability of our messages has significantly improved. Our newsletters now look professional. Our sales team has access to reports that help them promote our products more effectively. The interface is very intuitive and user-friendly. We have a dedicated account manager, Paulina, with whom we maintain excellent communication. Review collected by and hosted on G2.com.

The only thing I miss is the ability to set different fonts depending on the device, but GetResponse is constantly evolving, and I believe they will add this feature in the future. Review collected by and hosted on G2.com.

Customer Service is incredible, easy and quick. Review collected by and hosted on G2.com.

Nothing, I just need to learn more about advanced features. Review collected by and hosted on G2.com.

The interface is clean, and they have decent drag and drop functionality in their automations. Customer support is quick (but often provide incorrect information). Review collected by and hosted on G2.com.

Most email providers, e.g., Active Campaign, MailerLite, etc., have pretty standard automation triggers, such as when a form is completed, a tag is added, etc.

In GetResponse, Automation triggers are ridiculous.

If you set "Tag added" as a trigger, or "Form completed" - pretty standard automation triggers in most email systems, you have to set time intervals related to these that make absolutely no sense.

We contacted their help team (who are quite responsive) on multiple occasions, describing how we wanted automations to be triggered, and got different answers every single time. This meant a lot of people didn't receive automated emails they were supposed to get (when tags are added with a purchase). When we changed it to reflect what another support person told us, it incorrectly sent emails out to the thousands of people who had the tag from previously purchasing the item.

So the automation triggers work differently to every other email provider and are basically unusable.

The API is a deadset disaster as well. You won't find this in their API guide, because it makes absolutely no sense - when adding or removing tags with the API on a subscriber, you have to remove every single tag on a person, and reapply all the ones you want. e.g. I can't just add a tag for a purchase via the API. The website has to remember all the persons tags (say they have 20 tags), remove all 20 tags, and then reapply 21 tags including the new one.

Weird, but maybe ok?

Nope. Adding tags back to the person then sends the person through every automation that is triggered when a tag is added.

After asking support so many times and getting different answers, many customers not getting emails they were supposed to get, and people getting emails they weren't supposed to get, we had to move to another provider (MailerLite - which doesn't have drag and drop functionality in automations, but is much better in every way).

We were then 6 month into an annual account, however if you want to cancel your account, that's when you discover that GetResponses policy is outrageously bad, and designed to trick people into letting their account roll over.

As soon as you cancel your account, you lose access to your account. Even if you have 6 months left that you've paid for. They won't refund you, and they also won't allow you to access your account. At all. I can't see how it's even legal to deny you the service that you've paid thousands of dollars for. So you then have to remember to cancel before your subscription is due, which it seems they're hoping you forget to do.

So stay away from this shambles of a system. Active Campaign was better, but also much more expensive. MailerLite is great, and on par pricewise with GetResponse, without all the weirdness and predatory business practices. Review collected by and hosted on G2.com.

We primarily needed a tool to send daily job notifications to all of our colleagues. GetResponse become the obvious choice since they could meet our techincal requirements, e.g. conditional formatting, for a reasonable price. Even though some technical details weren't obvious at first, we got good customer support and was able to find an easy way of achieving our goal in the end. Review collected by and hosted on G2.com.

At the moment the statistics don't show Gmail Spam Complaint Rates that are made directly to their ISP, which is an disadvantage since >50% of our recipient are Gmail-addresses. Review collected by and hosted on G2.com.

I have been using getresponse since August 2015.

I have been looking for a service for email marketing. Few companies were providing similar services as getresponse. I chose Getresponse. I don't know why. I just felt I should give it a try.

I am not a techy person. I have almost no knowledge of coding. When I first joined getresponse, there was a steep learning curve because I never used such services before. It was scary and I almost wanted to return to traditional and tedious email marketing with my Gmail account. It was intimidating and overwhelming to learn how to use getresponse. Being a shy person, I was hesitant to ask people for help.

However, I approached the customer service team to help me understand. Surprisingly, the response was quick and detailed. I knew I was asking too broad questions and was asking for step-by-step instructions. I felt that the customer service team would be fed up but to my surprise, they patiently guided me throughout the process. I thought I was just lucky to have an agent who was very helpful.

Since 2015, I experienced the best customer service experience. The support staff is always quick. I describe their services in many words. Such as Caring, Helpful, Kind, Positive, Quick, Prompt etc. There were times when I used to contact the customer service team almost every week and they patiently handled my questions. They have created many articles and videos where I could easily learn how to solve problems and challenges. They even create a customized video for me to guide me throughout the process.

Getresponse has been improving its features and services on a regular basis. They are simplifying their process gradually. I haven't looked anywhere for the services for email marketing, landing page, autoresponder, opt-in forms etc. The service is consistently 5-star since I joined in 2015. It's been 9 years and it really amazes me how a company can never fail to satisfy their customers.

If you haven't used getresponse, try it out. If you face any difficulty, just reach out to them. They will either instantly reply or will be reached in less than 3-5 minutes. You will be talking to a real person who communicates with you and understands you with empathy and care. I am telling you because most companies have AI robots talking to you as a so-called customer service agent. I would never want to talk to a robot. Your questions will be answered until you leave the conversation. Their interface and design is user-friendly. They minimize the complexity as much as they can.

Lastly, they will not slap you with hidden charges or send you spam emails.

Getresponse is taking customers as any business should do.

My 5-Star to Getresponse always. Review collected by and hosted on G2.com.

Getresponse is good already. I wish they include more services. Such as calender booking, simplyfied sales pipe page/prospecting tool, personal organising tool, ecommerce store as gumroad or etsy etc. I however understand that each services will increase the complexity and burden. As a result, I don't wish the service standard would go down because of more services. Review collected by and hosted on G2.com.