--- title: GetResponse Reviews meta\_title: 'GetResponse Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1140 reviews by the users' company size, role or industry to find out how GetResponse works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 1140 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### GetResponse Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **user-friendly interface** of GetResponse, making complex tasks simple with intuitive design and support. [(59 mentions)](https://www.g2.com/products/getresponse/reviews?filters%5Bsentiment_snippet%5D=1589703&qs=pros-and-cons#reviews) Users commend the **fast and friendly customer support** of GetResponse, enhancing their overall experience and satisfaction. [(58 mentions)](https://www.g2.com/products/getresponse/reviews?filters%5Bsentiment_snippet%5D=1589889&qs=pros-and-cons#reviews) Users value the **user-friendly interface** and comprehensive tools of GetResponse, enhancing their email marketing experience. [(39 mentions)](https://www.g2.com/products/getresponse/reviews?filters%5Bsentiment_snippet%5D=1588108&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** of GetResponse, enabling fast and accurate email creation with powerful analytics. [(34 mentions)](https://www.g2.com/products/getresponse/reviews?filters%5Bsentiment_snippet%5D=1591652&qs=pros-and-cons#reviews) Users highlight the **user-friendly interface** of GetResponse, making email building fast and efficient with drag-and-drop features. [(32 mentions)](https://www.g2.com/products/getresponse/reviews?filters%5Bsentiment_snippet%5D=1591351&qs=pros-and-cons#reviews) Users experience a **steep learning curve** with GetResponse, particularly in mastering automations and integrations. [(20 mentions)](https://www.g2.com/products/getresponse/reviews?filters%5Bsentiment_snippet%5D=1588285&qs=pros-and-cons#reviews) Users find the **pricing of GetResponse expensive** compared to other email marketing options and seek more cost-effective solutions. [(16 mentions)](https://www.g2.com/products/getresponse/reviews?filters%5Bsentiment_snippet%5D=1591190&qs=pros-and-cons#reviews) Users mention the need for a **missing design feature** to enhance quick creation of marketing materials within GetResponse. [(16 mentions)](https://www.g2.com/products/getresponse/reviews?filters%5Bsentiment_snippet%5D=1590915&qs=pros-and-cons#reviews) Users note **limited features** in GetResponse, wishing for more integrated design tools and robust testing options. [(14 mentions)](https://www.g2.com/products/getresponse/reviews?filters%5Bsentiment_snippet%5D=1590809&qs=pros-and-cons#reviews) Users find the **pricing issues** of GetResponse high compared to competitors, especially for additional automation features. [(13 mentions)](https://www.g2.com/products/getresponse/reviews?filters%5Bsentiment_snippet%5D=1590166&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of GetResponse ##### 1. Ease of Use Users love the **user-friendly interface** of GetResponse, making complex tasks simple with intuitive design and support. [ See 59 mentions ](https://www.g2.com/products/getresponse/reviews?filters%5Bsentiment_snippet%5D=1589703&qs=pros-and-cons#reviews) See Related User Reviews ER Ethan R. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Marketing Solution with Room for Improvement" What do you like about GetResponse? I use GetResponse for email marketing, marketing automation, landing page creation, lead generation, and ecommerce marketing. It helps me run campaign ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "Excellent for Streamlining Marketing Campaigns in One Place" What do you like about GetResponse? It’s excellent for streamlining my marketing campaigns, and it brings everything together in one place, which makes the whole process quick and easy. ##### 2. Customer Support Users commend the **fast and friendly customer support** of GetResponse, enhancing their overall experience and satisfaction. [ See 58 mentions ](https://www.g2.com/products/getresponse/reviews?filters%5Bsentiment_snippet%5D=1589889&qs=pros-and-cons#reviews) See Related User Reviews ER Ethan R. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Marketing Solution with Room for Improvement" What do you like about GetResponse? I use GetResponse for email marketing, marketing automation, landing page creation, lead generation, and ecommerce marketing. It helps me run campaign ![Sergiu N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sergiu N.") SN Sergiu N. Mid-Market (51-1000 emp.) 5.0/5 "All-in-One Marketing Platform with Powerful Automation and Built-In Webinars" What do you like about GetResponse? All-in-one marketing platform – It combines email marketing, automation, landing pages, webinars, forms, and CRM-style features in one tool, which red ##### 3. Helpful Users value the **user-friendly interface** and comprehensive tools of GetResponse, enhancing their email marketing experience. [ See 39 mentions ](https://www.g2.com/products/getresponse/reviews?filters%5Bsentiment_snippet%5D=1588108&qs=pros-and-cons#reviews) See Related User Reviews ER Ethan R. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Marketing Solution with Room for Improvement" What do you like about GetResponse? I use GetResponse for email marketing, marketing automation, landing page creation, lead generation, and ecommerce marketing. It helps me run campaign ![Sergiu N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sergiu N.") SN Sergiu N. Mid-Market (51-1000 emp.) 5.0/5 "All-in-One Marketing Platform with Powerful Automation and Built-In Webinars" What do you like about GetResponse? All-in-one marketing platform – It combines email marketing, automation, landing pages, webinars, forms, and CRM-style features in one tool, which red ##### 4. Features Users appreciate the **user-friendly interface** of GetResponse, enabling fast and accurate email creation with powerful analytics. [ See 34 mentions ](https://www.g2.com/products/getresponse/reviews?filters%5Bsentiment_snippet%5D=1591652&qs=pros-and-cons#reviews) See Related User Reviews ER Ethan R. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Marketing Solution with Room for Improvement" What do you like about GetResponse? I use GetResponse for email marketing, marketing automation, landing page creation, lead generation, and ecommerce marketing. It helps me run campaign ![Sergiu N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sergiu N.") SN Sergiu N. Mid-Market (51-1000 emp.) 5.0/5 "All-in-One Marketing Platform with Powerful Automation and Built-In Webinars" What do you like about GetResponse? All-in-one marketing platform – It combines email marketing, automation, landing pages, webinars, forms, and CRM-style features in one tool, which red ##### 5. Email Marketing Users highlight the **user-friendly interface** of GetResponse, making email building fast and efficient with drag-and-drop features. [ See 32 mentions ](https://www.g2.com/products/getresponse/reviews?filters%5Bsentiment_snippet%5D=1591351&qs=pros-and-cons#reviews) See Related User Reviews ER Ethan R. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Marketing Solution with Room for Improvement" What do you like about GetResponse? I use GetResponse for email marketing, marketing automation, landing page creation, lead generation, and ecommerce marketing. It helps me run campaign ![Sergiu N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sergiu N.") SN Sergiu N. Mid-Market (51-1000 emp.) 5.0/5 "All-in-One Marketing Platform with Powerful Automation and Built-In Webinars" What do you like about GetResponse? All-in-one marketing platform – It combines email marketing, automation, landing pages, webinars, forms, and CRM-style features in one tool, which red ### 5 Cons or Disadvantages of GetResponse ##### 1. Learning Curve Users experience a **steep learning curve** with GetResponse, particularly in mastering automations and integrations. [ See 20 mentions ](https://www.g2.com/products/getresponse/reviews?filters%5Bsentiment_snippet%5D=1588285&qs=pros-and-cons#reviews) See Related User Reviews ![Sergiu N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sergiu N.") SN Sergiu N. Mid-Market (51-1000 emp.) 5.0/5 "All-in-One Marketing Platform with Powerful Automation and Built-In Webinars" What do you dislike about GetResponse? 1.Pricing can get high as you grow The cost increases significantly when you need more contacts or want higher-tier features like automation, webinar ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 5.0/5 "All-in-One Platform with Outstanding Support and User-Friendly Tools" What do you dislike about GetResponse? The product is quite expensive and comes with a learning curve. Additionally, certain features are only accessible through higher-tier plans. ##### 2. Expensive Users find the **pricing of GetResponse expensive** compared to other email marketing options and seek more cost-effective solutions. [ See 16 mentions ](https://www.g2.com/products/getresponse/reviews?filters%5Bsentiment_snippet%5D=1591190&qs=pros-and-cons#reviews) See Related User Reviews ER Ethan R. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Marketing Solution with Room for Improvement" What do you dislike about GetResponse? A few areas could be better: Some advanced automation features are less flexible compared to other tools. The reporting dashboard could be more intuit ![Sergiu N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sergiu N.") SN Sergiu N. Mid-Market (51-1000 emp.) 5.0/5 "All-in-One Marketing Platform with Powerful Automation and Built-In Webinars" What do you dislike about GetResponse? 1.Pricing can get high as you grow The cost increases significantly when you need more contacts or want higher-tier features like automation, webinar ##### 3. Missing Features Users mention the need for a **missing design feature** to enhance quick creation of marketing materials within GetResponse. [ See 16 mentions ](https://www.g2.com/products/getresponse/reviews?filters%5Bsentiment_snippet%5D=1590915&qs=pros-and-cons#reviews) See Related User Reviews ER Ethan R. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Marketing Solution with Room for Improvement" What do you dislike about GetResponse? A few areas could be better: Some advanced automation features are less flexible compared to other tools. The reporting dashboard could be more intuit ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "Excellent for Streamlining Marketing Campaigns in One Place" What do you dislike about GetResponse? I don’t see any real downsides, but it could be helpful to add a simple, built-in design feature—something similar to Canva, but more streamlined—so u ##### 4. Limited Features Users note **limited features** in GetResponse, wishing for more integrated design tools and robust testing options. [ See 14 mentions ](https://www.g2.com/products/getresponse/reviews?filters%5Bsentiment_snippet%5D=1590809&qs=pros-and-cons#reviews) See Related User Reviews ER Ethan R. Mid-Market (51-1000 emp.) 5.0/5 "Comprehensive Marketing Solution with Room for Improvement" What do you dislike about GetResponse? A few areas could be better: Some advanced automation features are less flexible compared to other tools. The reporting dashboard could be more intuit ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "Excellent for Streamlining Marketing Campaigns in One Place" What do you dislike about GetResponse? I don’t see any real downsides, but it could be helpful to add a simple, built-in design feature—something similar to Canva, but more streamlined—so u ##### 5. Pricing Issues Users find the **pricing issues** of GetResponse high compared to competitors, especially for additional automation features. [ See 13 mentions ](https://www.g2.com/products/getresponse/reviews?filters%5Bsentiment_snippet%5D=1590166&qs=pros-and-cons#reviews) See Related User Reviews ![Sergiu N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sergiu N.") SN Sergiu N. Mid-Market (51-1000 emp.) 5.0/5 "All-in-One Marketing Platform with Powerful Automation and Built-In Webinars" What do you dislike about GetResponse? 1.Pricing can get high as you grow The cost increases significantly when you need more contacts or want higher-tier features like automation, webinar ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Mid-Market (51-1000 emp.) 5.0/5 "All-in-One Platform with Outstanding Support and User-Friendly Tools" What do you dislike about GetResponse? The product is quite expensive and comes with a learning curve. Additionally, certain features are only accessible through higher-tier plans. ![Jody v.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jody v.") JV Jody v. Owner Small-Business (50 or fewer emp.) 8/5/2024 "Easy to use platform with a variety of features" 5/5 What do you like best about GetResponse? I think the best feature GetResponse has is their customer support. Running email campaigns can be complicated, especially if you use all the different features like segmentation, webinars, and workflows. So it's great to have someone in th elive chat feature there to help you. I've not had to wait more than a minute for a support agent to help me out and I've been using the platform for over 6 years. Review collected by and hosted on G2.com. What do you dislike about GetResponse? Billing is a bit confusing. There are many plans and multiple levels in each plan depending on how many contacts you have. If you go over you contracted anount of contacts, there is no warning email or notification, they just charge you extra making it hard to budget your business expenses. You need to keep a close eye on your subscribers to make sure you upgrade in time to a higher plan to accomodate them all. Review collected by and hosted on G2.com. What problems is GetResponse solving and how is that benefiting you? GetResponse helps with email marketing. I need to set up automations and segmentations specifically as I have leads from multiple countries and need to offer them all services based on theor location. Review collected by and hosted on G2.com. Show More Response from Mariana Neves of GetResponse [Editedit](https://www.g2.com/survey_responses/getresponse-review-9961934/official_response/edit) Hi Jody, Thank you for your thoughtful review! We’re thrilled to hear that our customer support has been a great help to you over the past six years. We understand your concerns about the billing issue, and we’re continuously working on making that experience more transparent and user-friendly. Your feedback is invaluable, and we appreciate your continued trust in us. 😊 Best, Mariana Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 4/26/2025 "GetResponse tech staff was both knowledgeable and helpful without the fluff" 4/5 What do you like best about GetResponse? The menus looked intuitive and the chat staff was very helpful. Review collected by and hosted on G2.com. What do you dislike about GetResponse? Not sure yet as I've only just scratched the surface of using it. Review collected by and hosted on G2.com. What problems is GetResponse solving and how is that benefiting you? I needed a free account (but not severely limited) to help me build up my mailing list and I wanted a platform that has decent integrations with other software. Review collected by and hosted on G2.com. Show More Response from Justyna Sidor of GetResponse [Editedit](https://www.g2.com/survey_responses/getresponse-review-11087394/official_response/edit) Thank you so much for sharing your experience! We're thrilled to hear that you found our tech staff knowledgeable and helpful — we take pride in offering support that’s direct, efficient, and genuinely useful, without the unnecessary fluff. It’s also wonderful to know that our intuitive menus and chat support made a positive first impression. We aim to make every step, from setting up your account to growing your mailing list, as smooth as possible. Since you’re just getting started, we’re excited for you to explore everything GetResponse has to offer — from powerful automations to a wide range of integrations that will scale with your needs. If any questions come up as you dive deeper, our team is always here to help! Thanks again for choosing GetResponse — we’re looking forward to being part of your success story! Justyna Current UserValidated ReviewerIncentivizedSource: Seller invite MJ Maggie J. Marketing Consultant Small-Business (50 or fewer emp.) 11/15/2024 "Best and Easiest to Use Email Marketing tool" 5/5 What do you like best about GetResponse? it is easy and intuitive to use, and anytime I get stuck there is always a great 24/7 customer support, which for me is invaluable, and the hardest to find these days. Review collected by and hosted on G2.com. What do you dislike about GetResponse? the jump in pricing between plans or offers. The content monetization or the webinar tool, is just not affordable for startups, and for most of my clients I refer them to it, so I always go to a different party for that option. Review collected by and hosted on G2.com. What problems is GetResponse solving and how is that benefiting you? it is easy to use for creating email automation and newsletters, automation workflows, although the price is too high. Review collected by and hosted on G2.com. Show More Response from Mariana Neves of GetResponse [Editedit](https://www.g2.com/survey_responses/getresponse-review-10519677/official_response/edit) Thank you for sharing your feedback, Maggie! I completely understand your feedback about the pricing jumps between plans. We're constantly evaluating our pricing structure to better serve startups and smaller businesses. While I'm glad you're enjoying our email automation and newsletter features, we hear you on the pricing concerns and appreciate this honest feedback. It helps us improve! 😊 – Mariana Current UserValidated ReviewerIncentivizedSource: Seller invite ![Richard F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard F.") RF Richard F. Webtalk Influencer & Ambassador Small-Business (50 or fewer emp.) 11/27/2024 "Exceptional Customer Service For Over 7 Years" 5/5 What do you like best about GetResponse? Over the past 7 years I have been extremely pleased with the customer service provided by GetResponse. Their team is always prompt, courteous and professional when attending to my inquiries or requests for additional information. The step-by- step setup for auto-responders and ease of creating newsletters is 5 Stars across the board! Review collected by and hosted on G2.com. What do you dislike about GetResponse? Every company has a learning curve when it comes to the new A.I. technology. GetResponse continues to improve. Review collected by and hosted on G2.com. What problems is GetResponse solving and how is that benefiting you? Currently, GetResponse is working on down-grading my package from a one-time yearly bill to a monthly. Review collected by and hosted on G2.com. Show More Response from Mariana Neves of GetResponse [Editedit](https://www.g2.com/survey_responses/getresponse-review-10577708/official_response/edit) Thank you so much for your feedback and for being a such a loyal customer, Richard! 💙 – Mariana Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 1/30/2025 "I can confidently recommend" 5/5 What do you like best about GetResponse? I have used GetResponse Max for a couple of months, and I can confidently say that it is a tool that meets every expectation. The user panel is well-designed and easy to navigate. GetResponse Max offers plenty of useful features (including AI-powered tools) and works seamlessly. Additionally, the support team responds quickly and provides clear assistance Review collected by and hosted on G2.com. What do you dislike about GetResponse? So far, I haven't found any problems. Keep up the good work! Review collected by and hosted on G2.com. What problems is GetResponse solving and how is that benefiting you? Our previous tool for email marketing was extremely unreliable and had useless user panel. With GetResponse, we don’t have such problems. Review collected by and hosted on G2.com. Show More Response from Justyna Sidor of GetResponse [Editedit](https://www.g2.com/survey_responses/getresponse-review-10783181/official_response/edit) Thank you so much for your glowing review and confident recommendation — that truly means a lot to us! 🙌 We’re thrilled to hear that GetResponse MAX is meeting your expectations and that you're finding value in the user-friendly design, AI-powered features, and reliable performance. It's especially rewarding to know that our support team has been helpful and responsive. We’re glad to be a part of your improved email marketing experience — and we’ll definitely keep up the good work! 💪 Thanks again for sharing your feedback! - Justyna Current UserValidated ReviewerSource: Organic AR Adam R. graphic designer Mid-Market (51-1000 emp.) 12/3/2024 "A new, higher level of marketing" 5/5 What do you like best about GetResponse? Thanks to GetResponse MAX, our email campaigns have reached a higher level. The deliverability of our messages has significantly improved. Our newsletters now look professional. Our sales team has access to reports that help them promote our products more effectively. The interface is very intuitive and user-friendly. We have a dedicated account manager, Paulina, with whom we maintain excellent communication. Review collected by and hosted on G2.com. What do you dislike about GetResponse? The only thing I miss is the ability to set different fonts depending on the device, but GetResponse is constantly evolving, and I believe they will add this feature in the future. Review collected by and hosted on G2.com. What problems is GetResponse solving and how is that benefiting you? The GetResponse team assisted in implementing the platform in our company and conducted a webinar for the sales department on how to use the application. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kayser d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kayser d.") KD Kayser d. Managing Owner/Creative Director Small-Business (50 or fewer emp.) 2/18/2025 "Bogdan was awesome! I accidentaly deleted all my work and he was able to restore pretty quickly." 5/5 What do you like best about GetResponse? Customer Service is incredible, easy and quick. Review collected by and hosted on G2.com. What do you dislike about GetResponse? Nothing, I just need to learn more about advanced features. Review collected by and hosted on G2.com. What problems is GetResponse solving and how is that benefiting you? My client has a need to send out newsletters and I've been able to use this great product to build those. Review collected by and hosted on G2.com. Show More Response from Jack Ramsay of GetResponse [Editedit](https://www.g2.com/survey_responses/getresponse-review-10857002/official_response/edit) Hi Kayser - we're happy that Bogdan was able to help you out with restoring your deleted work. Thanks for the review - Jack Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") AE Verified User in Education Management Small-Business (50 or fewer emp.) 9/12/2024 "Stay away from GetResponse at all costs - worst email provider ever" 0/5 What do you like best about GetResponse? The interface is clean, and they have decent drag and drop functionality in their automations. Customer support is quick (but often provide incorrect information). Review collected by and hosted on G2.com. What do you dislike about GetResponse? Most email providers, e.g., Active Campaign, MailerLite, etc., have pretty standard automation triggers, such as when a form is completed, a tag is added, etc. In GetResponse, Automation triggers are ridiculous. If you set "Tag added" as a trigger, or "Form completed" - pretty standard automation triggers in most email systems, you have to set time intervals related to these that make absolutely no sense. We contacted their help team (who are quite responsive) on multiple occasions, describing how we wanted automations to be triggered, and got different answers every single time. This meant a lot of people didn't receive automated emails they were supposed to get (when tags are added with a purchase). When we changed it to reflect what another support person told us, it incorrectly sent emails out to the thousands of people who had the tag from previously purchasing the item. So the automation triggers work differently to every other email provider and are basically unusable. The API is a deadset disaster as well. You won't find this in their API guide, because it makes absolutely no sense - when adding or removing tags with the API on a subscriber, you have to remove every single tag on a person, and reapply all the ones you want. e.g. I can't just add a tag for a purchase via the API. The website has to remember all the persons tags (say they have 20 tags), remove all 20 tags, and then reapply 21 tags including the new one. Weird, but maybe ok? Nope. Adding tags back to the person then sends the person through every automation that is triggered when a tag is added. After asking support so many times and getting different answers, many customers not getting emails they were supposed to get, and people getting emails they weren't supposed to get, we had to move to another provider (MailerLite - which doesn't have drag and drop functionality in automations, but is much better in every way). We were then 6 month into an annual account, however if you want to cancel your account, that's when you discover that GetResponses policy is outrageously bad, and designed to trick people into letting their account roll over. As soon as you cancel your account, you lose access to your account. Even if you have 6 months left that you've paid for. They won't refund you, and they also won't allow you to access your account. At all. I can't see how it's even legal to deny you the service that you've paid thousands of dollars for. So you then have to remember to cancel before your subscription is due, which it seems they're hoping you forget to do. So stay away from this shambles of a system. Active Campaign was better, but also much more expensive. MailerLite is great, and on par pricewise with GetResponse, without all the weirdness and predatory business practices. Review collected by and hosted on G2.com. What problems is GetResponse solving and how is that benefiting you? None. GetResponse is a downright disaster to use. Stay away from it Review collected by and hosted on G2.com. Show More Response from Mariana Neves of GetResponse [Editedit](https://www.g2.com/survey_responses/getresponse-review-10241506/official_response/edit) Hi, Thank you for sharing your experience. I’m sorry to hear about the challenges you've faced, especially with our automation triggers and API functionality. Your frustrations are completely understandable, and I appreciate you bringing them to our attention. I’m glad to hear that you found our interface clean and our support team responsive. However, it’s disappointing to know that the information provided didn’t meet your needs, and I apologize for any confusion that caused. We are committed to improving our support and ensuring our automation features work as seamlessly as possible. Regarding your cancellation experience, I understand how important it is to have clarity in our policies. I have just passed your feedback to our team, and we will use it to review our processes to make them more user-friendly. Thank you again for your insights. We’re always striving to improve and would love the chance to regain your trust in the future. Best, Mariana 9/20/2024 Current UserValidated ReviewerSource: Organic ![Alexander A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexander A.") AA Alexander A. Head of Engineering Enterprise (\> 1000 emp.) 7/19/2024 "Good support & great possibility to work with conditional formatting" 5/5 What do you like best about GetResponse? We primarily needed a tool to send daily job notifications to all of our colleagues. GetResponse become the obvious choice since they could meet our techincal requirements, e.g. conditional formatting, for a reasonable price. Even though some technical details weren't obvious at first, we got good customer support and was able to find an easy way of achieving our goal in the end. Review collected by and hosted on G2.com. What do you dislike about GetResponse? At the moment the statistics don't show Gmail Spam Complaint Rates that are made directly to their ISP, which is an disadvantage since \>50% of our recipient are Gmail-addresses. Review collected by and hosted on G2.com. What problems is GetResponse solving and how is that benefiting you? Email Tracking, Statistics, Transactional Emails and Daily Notifications to colleagues. Since we have different business areas and both colleagues and customers in different stages it was particularly important to be able to have the possibility to use conditional formatting in emails, which GetResponse has given us an easy way to do. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MB Mayurkumar B. Owner of the business Small-Business (50 or fewer emp.) 7/1/2024 "5-Star Always" 5/5 What do you like best about GetResponse? I have been using getresponse since August 2015. I have been looking for a service for email marketing. Few companies were providing similar services as getresponse. I chose Getresponse. I don't know why. I just felt I should give it a try. I am not a techy person. I have almost no knowledge of coding. When I first joined getresponse, there was a steep learning curve because I never used such services before. It was scary and I almost wanted to return to traditional and tedious email marketing with my Gmail account. It was intimidating and overwhelming to learn how to use getresponse. Being a shy person, I was hesitant to ask people for help. However, I approached the customer service team to help me understand. Surprisingly, the response was quick and detailed. I knew I was asking too broad questions and was asking for step-by-step instructions. I felt that the customer service team would be fed up but to my surprise, they patiently guided me throughout the process. I thought I was just lucky to have an agent who was very helpful. Since 2015, I experienced the best customer service experience. The support staff is always quick. I describe their services in many words. Such as Caring, Helpful, Kind, Positive, Quick, Prompt etc. There were times when I used to contact the customer service team almost every week and they patiently handled my questions. They have created many articles and videos where I could easily learn how to solve problems and challenges. They even create a customized video for me to guide me throughout the process. Getresponse has been improving its features and services on a regular basis. They are simplifying their process gradually. I haven't looked anywhere for the services for email marketing, landing page, autoresponder, opt-in forms etc. The service is consistently 5-star since I joined in 2015. It's been 9 years and it really amazes me how a company can never fail to satisfy their customers. If you haven't used getresponse, try it out. If you face any difficulty, just reach out to them. They will either instantly reply or will be reached in less than 3-5 minutes. You will be talking to a real person who communicates with you and understands you with empathy and care. I am telling you because most companies have AI robots talking to you as a so-called customer service agent. I would never want to talk to a robot. Your questions will be answered until you leave the conversation. Their interface and design is user-friendly. They minimize the complexity as much as they can. Lastly, they will not slap you with hidden charges or send you spam emails. Getresponse is taking customers as any business should do. My 5-Star to Getresponse always. Review collected by and hosted on G2.com. What do you dislike about GetResponse? Getresponse is good already. I wish they include more services. Such as calender booking, simplyfied sales pipe page/prospecting tool, personal organising tool, ecommerce store as gumroad or etsy etc. I however understand that each services will increase the complexity and burden. As a result, I don't wish the service standard would go down because of more services. Review collected by and hosted on G2.com. What problems is GetResponse solving and how is that benefiting you? I wanted to interact and engage with my clients on a regular basis and I am doing with Getresponse since 2015 Review collected by and hosted on G2.com. Show More Response from Mariana Neves of GetResponse [Editedit](https://www.g2.com/survey_responses/getresponse-review-9853348/official_response/edit) Hi Mayurkumar, Thank you for your wonderful review and for being a loyal GetResponse user since 2015! It's very rewarding for us to know how our customer service team has been able to support you every step of the way. We're committed to maintaining the high standard of service you've come to expect from us. 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