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GetResponse Reviews & Product Details

Barbara I.
BI
C
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about GetResponse?

You can send to a large list. The base plan includes 5000 names Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

The design interface for newsletters is cumbersome and assinine. I don't know who designed it, but I'd bet they've never had to use it. I noticed that the newsletter had my home address at the bottom because that is my billing address for my company. It took 45 minutes on chat tech support to change it to my business address!!! Why? Then there are two different areas to connect a list, one teeny tiny drop down menu at the top that you don't even notice or use, and one GIANT area that say "recipients" where you choose the list. So you have to go through an irritating obstacle course to change the address in the footer and save the list. Then you don't change the recipient's list, you change it in some other place. You can't do this easily if your newsletter is a draft. Then they automatically create some phantom list that is made-up with your name and bunch of letters and make it the default, so when you upload your real list, it gets over-ridden by this phantom list, and you have to figure out how not to make it the default. This is literally the most poorly designed piece of software I've ever used. If you ever plan to design a newsletter, don't use Get Response. Review collected by and hosted on G2.com.

Recommendations to others considering GetResponse:

Don't use it to design newsletters. You'll be sorry. Review collected by and hosted on G2.com.

What problems is GetResponse solving and how is that benefiting you?

I am trying to send out an email with a link to a survey. I have realized no benefits, because I've spent the last hour changing the address in the footer. Review collected by and hosted on G2.com.

Response from Taylor Ceseña of GetResponse

Hi Barbara!

Thank you for taking the time to leave this detailed feedback. Your thoughts are important to us and I have shared with information with our team so we can continue to improve. -Taylor

GetResponse Overview

What is GetResponse?

GetResponse provides all-in-one marketing software that empowers marketers, solopreneurs, coaches, creators, and small business owners with affordable, easy-to-use tools for email marketing, marketing automation, and content monetization. With over 25 years of expertise, GetResponse goes beyond email with tools to help grow and engage audiences, create and sell courses, and turn ideas into income. It’s the go-to solution for building a personal brand, selling products and services, and fostering a loyal community.

GetResponse Details
Product Website
Languages Supported
German, English, French, Indonesian, Italian, Dutch, Polish, Portuguese, Russian, Spanish, Vietnamese
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Product Description

Web-based email marketing software that helps business owners to build permission-based mailing lists, maximize conversion ratios, increase profitability and build customer confidence.

How do you position yourself against your competitors?

Our intuitive user interface makes adaptability incredibly easy, allowing for simple and seamless implementation. The combined product features are fully integrated, which unifies your data and allows for significant cost consolidation across your marketing solution stack.


Seller Details
Company Website
Year Founded
1998
HQ Location
Poland
Twitter
@getresponse
57,109 Twitter followers
LinkedIn® Page
www.linkedin.com
485 employees on LinkedIn®
Description

GetResponse is a comprehensive marketing software platform that helps you create content, boost sales, and increase traffic to your business online. Integrated email marketing, autoresponders, and landing pages let you automate essential tasks and launch effective marketing campaigns. Advanced analytics make it easy to track conversions, leads, and ROI, and learn what your customers want. Customizable template scenarios do the heavy lifting for you — no coding necessary.


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Overview Provided by:

Recent GetResponse Reviews

NK
Nikos K.Small-Business (50 or fewer emp.)
4.5 out of 5
"My experience with GetResponse"
They are very fast and helpful and always available
Verified User
A
Verified UserMid-Market (51-1000 emp.)
2.5 out of 5
"still looking for my solution"
Great fetures for building up newletters and campaing, AI is ver helpfull. Integrations tool, quick and responsive chat with customer support
Rich f.
RF
Rich f.Small-Business (50 or fewer emp.)
4.5 out of 5
"It is easy UI and UX so easily you can learn how to use it and providing a good number of services"
Help to create in email templates and providing the data and content as well.

GetResponse Pricing

Exclusive savings on GetResponse through G2 Deals

Create a FREE account and try the complete marketing software. No credit card required. After 30 days, choose the plan that best fits you and save from 20% off of list price.

How to claim this offer

Click the G2 Link to sign up for a free account (No Credit Card required). Your plan will be discounted when you choose to upgrade.

Deals
$12-81/user/month
$15-99/user/month
20% off
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GetResponse Media

GetResponse Demo - GetResponse Dashboard
Fully customizable dashboard with widgets for easy insight and campaign tracking.
GetResponse Demo - Email Marketing
Create beautiful mobile-responsive newsletters using powerful email marketing software featuring professional templates, easy design tools, and proven deliverability.
GetResponse Demo - Website Builder
Create a unique online presence with an AI-driven, code-free website builder. Describe your business and visual preferences to get personalized website templates or create your custom design from scratch.
GetResponse Demo - Landing Page Builder
Build unlimited landing pages to land you new subscribers and sales! Create your own design or choose from over 100 free landing page templates. Increase conversions with integrated SEO tools and A/B testing.
GetResponse Demo - Marketing Automation Builder
Deliver better customer experiences — automatically! Bring your ideal customer journey to life with a visual marketing automation builder that grows with your needs.
GetResponse Demo - Webinar Builder
Get your business online with our no-download, easy-to-use webinar builder. Connect with your audience anywhere, anytime to increase conversions and engagement.
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Video Reviews

765 out of 766 Total Reviews for GetResponse

4.3 out of 5
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765 out of 766 Total Reviews for GetResponse
4.3 out of 5
765 out of 766 Total Reviews for GetResponse
4.3 out of 5

GetResponse Pros and Cons

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Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Overall Review Sentiment for GetResponseQuestion

Time to Implement
<1 day
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48+ months
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TQ
Strategy Analyst
Marketing and Advertising
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about GetResponse?

GetResponse allows me to easily create, send, manage and monitor email responses. The ability to automate the process of creating effective and customized email marketing campaigns for each client is one of the key benefits we emphasize. We save a lot of time creating newsletters because the Email Maker is incredibly easy to use and comes with a variety of themes. Automation is made easy with its high quality templates and responsive, all-in-one features. Adding photos, links and text is a breeze thanks to its compatibility with desktop and mobile devices and high deliverability. Its ease of use and customizable features make it ideal for any marketing endeavor. Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

It would be great if the email generator had a feature to let me know when other team members are working on an email campaign. Review collected by and hosted on G2.com.

What problems is GetResponse solving and how is that benefiting you?

We integrate GetResponse with social media applications, custom web applications and other services to use it as a mail server. They provide a world-class conversion funnel tool that simplifies lead generation and follow-up. Our Internet marketing tactics have been greatly improved as a result. By automating critical processes, we are able to save time and make our campaigns more effective. In addition, the ability to integrate with CRM systems and conduct A/B testing has significantly improved our conversion rates. Based on the client, we also use it as a content editor and email notification server. The lists are often used as our customer relationship management system. Review collected by and hosted on G2.com.

Response from Mariana Neves of GetResponse

Hi Tamana,

Thanks for the fantastic review! We're so happy that GetResponse is making your email marketing easier and more effective. Love that you're getting great results with our templates and automation features!

Regarding your suggestion about adding team collaboration visibility in the email generator - thank you for this valuable feedback! I've passed it along to our development team.

Please know that our support team is always available if you need any assistance with your campaigns or have additional suggestions for improvement. 💙

Best,

Mariana

Verified User in Online Media
UO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about GetResponse?

Support is great. They look out for YOU as an online business owner. If you're on aweber move here especially after aweber decided to just start double billing everyone because they felt like it. They give you all the bells and whistles for a good price with no limits on your broadcasts. They are arguably the most experienced autoresopnder company and the most internet marketing friendly. They have a very nice affiliate program to and you may want to sign up to get paid for actually helping those with their online business get a better newsletter autoresponder service that does things right and helps people out. Great support. Oh i said that. I'll say it again. Their software is good, logical and doesn't have continual bugs like some other autoresponder newsletter companies. Get started Move fast.Make lists. Make those followups - you can use the content from your sales letters and websites to get started. I've been an internet marketer since 1998 and getresponse has been one consistent online marketer friendly pillar of the internet. I would at least do their 30 day trial and see for yourself. And I know what I'm talking about. Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

Nothing. You just need to take a few minutes to get used to their teminology if coming from another autoresponder newsletter service. Review collected by and hosted on G2.com.

What problems is GetResponse solving and how is that benefiting you?

They are a great, helpful, newsletter autoresponder company that helps solve your problems fast. These other dime a dozen new email marketing newsletter companies are not as experienced, established or flexible. Plus Getresponse has better prices. They know what they are doing and I've been following them since what around 1999. I have several different newsletters and getresponse makes it easy to set them up, manage followups and do broadcasts.

Ohh also Getresponse integrates very well with other services where other popular newsletter companies are a no show. Review collected by and hosted on G2.com.

Response from Mariana Neves of GetResponse

Hi there,

Wow - thank you so much for this amazing review! It absolutely made our day to read about your journey with GetResponse since the late 90s. That's over 20 years of trust you've placed in us – we couldn't be more grateful!

Thank you for highlighting our customer support so enthusiastically. Our team works incredibly hard to look after our customers, so I'll make sure to share your kind words with them.

Your point about our integrations is spot-on - we've always believed that playing nice with other services is crucial for our customers' success. And thanks for the shout-out to our affiliate program! It's wonderful to have passionate customers like you spreading the word.

Thank you for being such a loyal member of our community. Keep those newsletters and broadcasts going strong!

Best,

Mariana

Frank Mares W.
FW
Marketing & Website manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about GetResponse?

I have been buidling dynamic, individualize emails for a collection of companies and the GetResponse team is super supportive and responsive and product has been able to do what I need it to.

It's a complex system I've set up and the team knows how to explain what I need to do to achieve my goals and they understand the questions I have even when I am unsure I phrased them well.

The system integrates well with my survey software and prefills urls to share the information I need without bothering the survey recipient to fill it out. Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

It would be awesome and super helpful to my project if I could dynamically assign LISTS in to facilitate footer and to/from information for multiple emails that are the same but need to go out to different parties with different branding and from different emails. Review collected by and hosted on G2.com.

What problems is GetResponse solving and how is that benefiting you?

Communication to the employees of 7 different companies autimated to best be there when the employees need us. Review collected by and hosted on G2.com.

Response from Mariana Neves of GetResponse

Hi Frank,

Thank you so much for your kind words! 😊 Your project sounds impressive, and we’re glad to be a part of it!

We’ve just shared your suggestion with our product team. It’s feedback like yours that helps us continue improving our platform to better serve your needs!

Best,

Mariana

LW
Artist Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about GetResponse?

I work crazy hours and sometimes overnight. I really appreciate having instant access to live support at anytime day or night. Nothing worse than having to interrupt your workflow waiting for someone to respond. Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

I have not had a chance to use all of the features yet. I have built an autoresponder, a landing page, and uploaded my some of my contacts. The UI is easy to navigate but there is room for improvement with the editors. I can't remember all the nuances but the one thing that would greatly improve the designing experience is being able to see the page you are designing in the actual correct proportions. The way it functions now the tools overlay half of the page you are designing and the proportions you see when designing change drastically when you preview the page. There was also some kind of issue with saving the settings. It took me a while to get the knack of it but apparently there is an order to making adjustments to buttons for example, and adjusting one setting like the size resets to the default shape but the settings are not in sequence bearing this adjustment in mind. It's a small thing but it took me a while to realize what the correct sequence was so I didn't have to keep repeating any steps. Also, the absolute and fixed position settings are a nightmare. The button I was experimenting with completely disappeared from the editor but remained "fixed" on my preview, and I could not edit or replace it. There should be an option to turn this feature off if it's set accidently or you just want to preview the effect without committing to it. I spent hours trying to remove it but nothing worked. Even customer support didn't know how to remove it. The next day, I was less exhausted and it occurred to me I could delete the whole section after saving my content. The invisible "fixed" button issue resolved but I lost hours of time fooling around trying to undo a simple experiment. That was the only question I had for support that stumped them out of a couple dozen questions so no reflection on them for trying the usual process for weird stuff online like saving, refreshing, and clearing the cache,etc. Review collected by and hosted on G2.com.

What problems is GetResponse solving and how is that benefiting you?

This is my first time using autoresponders. I'm hoping email marketing will increast traffic to my website Review collected by and hosted on G2.com.

Response from Mariana Neves of GetResponse

Hi Lisa,

Thank you so much for your review! We’re really glad that our 24/7 live support has been there for you. We know how crucial it is to have assistance available whenever you need it, especially during those late-night work sessions!

We’ve passed your feedback about the editor along to our product team—it’s feedback like yours that helps us improve. We’re sorry to hear it’s been a bit frustrating, and we’re definitely taking your experience to heart. If there’s ever anything else you’d like to share or suggest, please don’t hesitate to let us know.

We’re here to support you on your email marketing journey, and we hope it brings lots of new visitors to your website. Thanks again for choosing us! 😊

Best,

Mariana

Dulaine R.
DR
Online Marketer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about GetResponse?

It is easy to use and you get so many features for starting out for free. The support staff is also very helpfull and efficient. Most of the settings is easy to setup and link to other areas. And for everyday use it is great for news letters and to build your website on that gives you daily tracking too. Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

When hosting your domain through getresponse, it gets tricky when your original host tells you to update something on your DNS servers. Then you need to more or less work with the support team to get it set up. Review collected by and hosted on G2.com.

What problems is GetResponse solving and how is that benefiting you?

I have built my author and proofreader website throuh getresponse. They will be helping me to collect reader emails and also to promote my proofreading business. Review collected by and hosted on G2.com.

Response from Mariana Neves of GetResponse

Thanks for sharing your feedback, Dulaine! 😊 – Mariana

Chip S.
CS
MFG Rep
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about GetResponse?

Get Response's customer support team has been fantastic! It has not matter which team I get, when I request help, they have so friendly, knowledgable and genuinely happy to help! Patient, kind and professional, that's a rare combination but apparently not at Get Response! Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

I haven't found a downside so far. It's always uncomfortable changing tools and/or communities but they have made it as painless as possible. Review collected by and hosted on G2.com.

What problems is GetResponse solving and how is that benefiting you?

GetResponse is providing exactly what I expect them to provide. I need a place to build landing/capture pages. Build email lists and maintain those lists. Communicate with teammates and potential teammates.

They do all that well, the only problems I've had are simply knowing my way around their website and products.

That's where their customer service support team has stepped in, guided, helped, and advised me in a knowledgeable and helpful way that has made the experience as seamless and painless as possible. Review collected by and hosted on G2.com.

Response from Mariana Neves of GetResponse

Hi Chip,

Thanks for the great review!

I'm happy that our support team has been able to make your transition smooth. We know switching tools can be a pain, so we really try to go the extra mile to help folks like you get comfortable.

If you ever get stuck, just give us a shout - we're always happy to lend a hand!

Thanks again for the kind words. We're excited to have you on board and can't wait to see what you do with GetResponse! 😊

Best,

Mariana

Himani T.
HT
Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about GetResponse?

I’ve been using GetResponse for my email marketing needs, and I couldn't be happier with the experience. What truly stands out is their simple and intuitive interface. I appreciate how easy it is to navigate and use the platform without feeling overwhelmed. Everything is laid out clearly, making creating and managing campaigns and sending newsletters straightforward and stress-free.

However, what sets GetResponse apart is its exceptional customer support. Their live chat team has been nothing short of amazing. Whenever I’ve had questions or needed help, they’ve responded quickly, with patience and understanding. They go above and beyond to ensure that any issues are resolved, and they do so with a friendly, positive attitude that makes you feel valued as a customer.

In a world where customer service often feels like an afterthought, GetResponse’s support team truly shines. I’m incredibly grateful to have found a tool that not only meets my business needs but also provides top-notch support when I need it. Highly recommended! Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

I have faced none up till now, using it for 5 years Review collected by and hosted on G2.com.

What problems is GetResponse solving and how is that benefiting you?

GetResponse is solving several key problems that I faced with email marketing. First and foremost, it simplifies the process of creating, sending, and managing email campaigns. Before using GetResponse, I struggled with complex platforms that made designing professional-looking emails and tracking their performance difficult. GetResponse’s intuitive interface has removed that barrier, allowing me to create effective campaigns without extensive technical knowledge easily.

Additionally, GetResponse has streamlined my workflow with its automation features. It helps me save time by automating follow-ups and segmenting my audience, ensuring that the right messages reach the right people at the right time. This has significantly improved my engagement rates and overall campaign effectiveness.

Overall, GetResponse is helping me run more effective and efficient campaigns, allowing me to focus on growing my business instead of getting bogged down by technical challenges. Review collected by and hosted on G2.com.

Response from Mariana Neves of GetResponse

Hi Himani,

Thank you so much for your thoughtful and detailed review! 🌟 We're super happy that you're enjoying GetResponse. It’s our goal to make email marketing simple and stress-free, and it’s wonderful to know we’ve been able to help you achieve that.

We’re also really grateful for your lovely feedback about our support team. They work hard to ensure every customer feels valued, so it’s wonderful to hear that you’ve experienced that firsthand. 😊

Thank you for being a loyal customer for 5 years—here’s to many more successful campaigns together! 💙

Best,

Mariana

Verified User in Logistics and Supply Chain
AL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about GetResponse?

Great fetures for building up newletters and campaing, AI is ver helpfull.

Integrations tool, quick and responsive chat with customer support Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

if i dont want to send out news letters to whole lists i would like to be able filter my recipient based on various requirement for that need basic AND/OR rules to apply,

if not that i can filter out my recpient from my "external" database so while makeing one-time newsletter would need ability to just copy-paste in recipient manualy or by API/integrations tools Review collected by and hosted on G2.com.

What problems is GetResponse solving and how is that benefiting you?

would like to send out mass mails to specific contacts that what im looking into getresponse, but also need way to choose specific conatct which getresponse doesnt help with Review collected by and hosted on G2.com.

Response from Mariana Neves of GetResponse

Hey there!

Thank you for your review! We're love to help clarify the filtering specific contacts concern you mentioned. GetResponse actually offers several ways to do exactly what you're looking for:

1. For newsletters, you can use our Suppression list feature in the "Exclude contacts" section

2. Create custom segments based on specific data

3. Send messages exclusively to selected segments, or send messages excluding those segments

Since you've already had good experiences with our 24/7 live chat support, I encourage you to reach out to them for a personalized walkthrough of these features. They can show you exactly how to set up the filtering system that best matches your needs. 😊

You can either connect with our support team directly via Livechat or email them at gr-support@cs.getresponse.com.

We're here to help you make the most of your GetResponse experience!

Best,

Mariana

Jody v.
JV
Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about GetResponse?

I think the best feature GetResponse has is their customer support. Running email campaigns can be complicated, especially if you use all the different features like segmentation, webinars, and workflows. So it's great to have someone in th elive chat feature there to help you. I've not had to wait more than a minute for a support agent to help me out and I've been using the platform for over 6 years. Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

Billing is a bit confusing. There are many plans and multiple levels in each plan depending on how many contacts you have. If you go over you contracted anount of contacts, there is no warning email or notification, they just charge you extra making it hard to budget your business expenses. You need to keep a close eye on your subscribers to make sure you upgrade in time to a higher plan to accomodate them all. Review collected by and hosted on G2.com.

What problems is GetResponse solving and how is that benefiting you?

GetResponse helps with email marketing. I need to set up automations and segmentations specifically as I have leads from multiple countries and need to offer them all services based on theor location. Review collected by and hosted on G2.com.

Response from Mariana Neves of GetResponse

Hi Jody,

Thank you for your thoughtful review! We’re thrilled to hear that our customer support has been a great help to you over the past six years. We understand your concerns about the billing issue, and we’re continuously working on making that experience more transparent and user-friendly.

Your feedback is invaluable, and we appreciate your continued trust in us. 😊

Best,

Mariana

MJ
Marketing Consultant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about GetResponse?

it is easy and intuitive to use, and anytime I get stuck there is always a great 24/7 customer support, which for me is invaluable, and the hardest to find these days. Review collected by and hosted on G2.com.

What do you dislike about GetResponse?

the jump in pricing between plans or offers. The content monetization or the webinar tool, is just not affordable for startups, and for most of my clients I refer them to it, so I always go to a different party for that option. Review collected by and hosted on G2.com.

What problems is GetResponse solving and how is that benefiting you?

it is easy to use for creating email automation and newsletters, automation workflows, although the price is too high. Review collected by and hosted on G2.com.

Response from Mariana Neves of GetResponse

Thank you for sharing your feedback, Maggie! I completely understand your feedback about the pricing jumps between plans. We're constantly evaluating our pricing structure to better serve startups and smaller businesses. While I'm glad you're enjoying our email automation and newsletter features, we hear you on the pricing concerns and appreciate this honest feedback. It helps us improve! 😊 – Mariana