# Best Online Reputation Management Software - Page 2 *By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)* Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from [social media monitoring](https://www.g2.com/categories/social-media-monitoring) software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with [product review](https://www.g2.com/categories/product-reviews) software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities. To qualify for inclusion in the Online Reputation Management category, a product must: - Monitor online review sites for new and existing negative reviews - Have a management platform to aggregate and interpret online reviews - Create alerts and reports regarding a brand's current online reputation - Provide forms or a vehicle to garner new online reviews ## Top Online Reputation Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,037 reviews) | Review automation and messaging for multi-location brands | "[Great Product for Reviews Online Presence](https://www.g2.com/survey_responses/birdeye-review-10224463)" | | 2 | [SOCi](https://www.g2.com/products/soci/reviews) | 4.5/5.0 (4,489 reviews) | Multi-location social and review management at scale | "[Soci Review for Online Presence](https://www.g2.com/survey_responses/soci-review-11750099)" | | 3 | [Reputation](https://www.g2.com/products/reputation/reviews) | 4.5/5.0 (2,405 reviews) | Reputation scoring and social management for multi-property operators | "[Visually pleasing & streamlined process. No complaints](https://www.g2.com/survey_responses/reputation-review-9899978)" | | 4 | [Yext](https://www.g2.com/products/yext/reviews) | 4.4/5.0 (1,091 reviews) | Listing accuracy and review management across directories | "[Yext: A Robust Platform for SEO Clients](https://www.g2.com/survey_responses/yext-review-12810984)" | | 5 | [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) | 4.6/5.0 (5,309 reviews) | Buyer intent and verified reviews for B2B software vendors | "[Builds Credibility and Reaches High-Intent Buyers with Powerful Insights](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13035159)" | | 6 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,025 reviews) | SMS-first communication with review automation for local businesses | "[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)" | | 7 | [Experience.com](https://www.g2.com/products/experience-com/reviews) | 4.8/5.0 (386 reviews) | Review collection and social publishing for service professionals | "[Effortless Review Management, Seamless Integration](https://www.g2.com/survey_responses/experience-com-review-9917130)" | | 8 | [Liftify](https://www.g2.com/products/liftify/reviews) | 5.0/5.0 (154 reviews) | Automated Google review generation for service businesses | "[Driving Significant Review Growth and Customer Experience Improvements](https://www.g2.com/survey_responses/liftify-review-12337393)" | | 9 | [Yotpo](https://www.g2.com/products/yotpo/reviews) | 4.3/5.0 (255 reviews) | — | "[Effortless Setup and Customer Engagement with Yotpo](https://www.g2.com/survey_responses/yotpo-review-12262971)" | | 10 | [HighLevel](https://www.g2.com/products/highlevel/reviews) | 4.6/5.0 (633 reviews) | All-in-one marketing platform for digital agencies | "[Fantastic Onboarding with HighLevel — Expert Support, Automation & All-in-One CRM](https://www.g2.com/survey_responses/highlevel-review-13050560)" | ## G2 Grid® for Online Reputation Management Software ![G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-reputation-management/grids.png?focus%5B%5D=19432&focus%5B%5D=39215&focus%5B%5D=4177&focus%5B%5D=14864&focus%5B%5D=1679&focus%5B%5D=10366&focus%5B%5D=84697&focus%5B%5D=1196045) Highlighted products: Birdeye, SOCi, Reputation, Yext, G2 Marketing Solutions, Podium, Experience.com, and Liftify. Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=g2&focus%5B%5D=podium&focus%5B%5D=experience-com&focus%5B%5D=liftify) ## How Many Online Reputation Management Software Products Does G2 Track? **Total Products under this Category:** 354 ### Category Stats (Jul 2026) - **Average Rating**: 4.54/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Subsig (+6.37%) - Among all products in this category, Subsig recorded the largest rating increase compared to last month *Last updated: July 19, 2026* ## How Does G2 Rank Online Reputation Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 40,000+ Authentic Reviews - 354+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Online Reputation Management Software Is Best for Your Use Case? - **Leader:** [Birdeye](https://www.g2.com/products/birdeye/reviews) - **Highest Performer:** [Liftify](https://www.g2.com/products/liftify/reviews) - **Easiest to Use:** [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) - **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews) - **Best Free Software:** [Birdeye](https://www.g2.com/products/birdeye/reviews) --- **Sponsored** ### GetResponse GetResponse is a lifecycle automation platform for businesses that want to drive more consistent, repeatable revenue across the entire customer journey. We help you move customers from first touch to first purchase, repeat purchase, and reactivation - using email, SMS, push notifications, and lifecycle automation across every stage of the customer journey With built-in deliverability, behavioral triggers, and deep integrations, you can launch faster, reduce manual work, and turn your lifecycle into a predictable revenue system. No disconnected tools. No campaign chaos. Just one system designed to move customers forward. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=262&secure%5Bchosen_at%5D=2026-07-19T16%3A41%3A01Z&secure%5Bdisplayable_resource_id%5D=1781&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=2621&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2621&secure%5Bresource_id%5D=262&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-reputation-management&secure%5Btoken%5D=4c5d4d6356eda7e55e3671b22910e5191788b8e0d2b6bac5b639107426cfe941&secure%5Burl%5D=https%3A%2F%2Fwww.getresponse.com%2Fmax%2Fbook-a-demo%3Futm_campaign%3DEU_EN_G2_Click_Campaign_GR_MAX_Only%26utm_medium%3Dcpc%26utm_source%3Dg2&secure%5Burl_type%5D=book_demo) --- ## Online Reputation Management Software Features & Capabilities ### What are the Best Online Reputation Management Software with Employee Performance? Gives visibility into employee performance and each individual's impact on reputation initiatives. **Top-rated Online Reputation Management Software for Employee Performance:** - [SOCi](https://www.g2.com/products/soci/reviews) - [Yext](https://www.g2.com/products/yext/reviews) - [Podium](https://www.g2.com/products/podium/reviews) [Explore Online Reputation Management Software with Employee Performance](https://www.g2.com/categories/online-reputation-management/f/employee-performance) ### What are the Best Online Reputation Management Software with Team Workflow? Helps establish a workflow that allows team members to communicate effectively and collaboratively. **Top-rated Online Reputation Management Software for Team Workflow:** - [SOCi](https://www.g2.com/products/soci/reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - [Yext](https://www.g2.com/products/yext/reviews) [Explore Online Reputation Management Software with Team Workflow](https://www.g2.com/categories/online-reputation-management/f/team-workflow) ### What are the Best Online Reputation Management Software with Revenue Reporting? Provides tools with enhanced filtering and correlation between revenue and reputation. **Top-rated Online Reputation Management Software for Revenue Reporting:** - [Yext](https://www.g2.com/products/yext/reviews) - [Experience.com](https://www.g2.com/products/experience-com/reviews) - [Liftify](https://www.g2.com/products/liftify/reviews) [Explore Online Reputation Management Software with Revenue Reporting](https://www.g2.com/categories/online-reputation-management/f/revenue-reporting) ### What are the Best Online Reputation Management Software with Competitive Intelligence? Allows users to get real-time information on competitors performance and reputation. **Top-rated Online Reputation Management Software for Competitive Intelligence:** - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [SOCi](https://www.g2.com/products/soci/reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) [Explore Online Reputation Management Software with Competitive Intelligence](https://www.g2.com/categories/online-reputation-management/f/competitive-intelligence) ### What are the Best Online Reputation Management Software with Digital Media Monitoring? Helps manage ad messaging and measures the full impact of digital advertising campaigns. **Top-rated Online Reputation Management Software for Digital Media Monitoring:** - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [SOCi](https://www.g2.com/products/soci/reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) [Explore Online Reputation Management Software with Digital Media Monitoring](https://www.g2.com/categories/online-reputation-management/f/digital-media-monitoring) ## What Are the Top-Rated Online Reputation Management Software Products in 2026? ### 1. [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) Since 2010, Shopper Approved has helped over 25,000 online businesses collect up to 10x more ratings and reviews than any other review platform online. Not only is Shopper Approved one of the leading online review platforms in the world, but we're also the #1 Rated Review Platform - with a 4.8-star rating on G2, a 4.8-star rating on Capterra, and a 4.7-star rating on Trustpilot (our direct competitor). We're also a two-time award-winning Inc. 500 company, an official Google Review Partner, and we have an A+ BBB rating. The thing that really sets Shopper Approved apart is our unique ability to help our clients to collect up to 10x more reviews than their competitors, and then display those reviews in as many strategic locations as possible, which drives more visibility, credibility, traffic, and conversions. Unlike other review platforms, we take a holistic, highly strategic approach to reviews and other forms of User-Generated Content (like Q&A), which, when search-optimized, gives our clients to ability to drive up to 4x more traffic to their website, and up to 9x higher conversion rates on individual product pages. We also offer a Double Your Reviews Guarantee - the first of its kind in the industry. Bottom line, if you just want reviews in order to check a box, then it doesn't really matter which review platform you use. But if you want to get more traffic and conversions, and become a leader in your industry, you want Shopper Approved. We have the reputation and the results that you need to take your company to the next level. If you want to see if we're a good fit, sign up for a free demo. There's no pressure and no obligation. **Average Rating:** 4.7/5.0 **Total Reviews:** 230 **How Do G2 Users Rate Shopper Approved?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.4/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 7.3/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.5/10 (Category avg: 8.3/10) **Who Is the Company Behind Shopper Approved?** - **Seller:** [Shopper Approved](https://www.g2.com/sellers/shopper-approved) - **Company Website:** https://shopperapproved.com - **Year Founded:** 2010 - **HQ Location:** Ogden, UT - **Twitter:** @ShopperApproved (311 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4802495/ (66 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Retail, Consumer Goods - **Company Size:** 89% Small-Business, 15% Mid-Market #### What Are Shopper Approved's Pros and Cons? **Pros:** - Ease of Use (8 reviews) - Reputation Management (5 reviews) - Visibility Growth (5 reviews) - Easy Integrations (4 reviews) - Review Increase (4 reviews) **Cons:** - Outdated Interface (4 reviews) - Poor Interface Design (4 reviews) - Expensive (3 reviews) - Missing Features (2 reviews) - Contact Issues (1 reviews) ### What Do G2 Reviewers Say About Shopper Approved? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Shopper Approved, appreciating its intuitive dashboard and seamless review collection process. - Users value the **reliable support and effective review management** that enhances reputation and boosts conversion rates effortlessly. - Users benefit from the **visibility growth** through authentic reviews, enhancing SEO and driving high conversion rates. - Users value the **easy integrations** of Shopper Approved, enhancing efficiency and boosting visibility with seamless eCommerce support. - Users value the **significant increase in reviews** facilitated by Shopper Approved, boosting both trust and conversions effectively. **Cons:** - Users find the **outdated interface** of Shopper Approved hampers usability and needs significant modernization to enhance functionality. - Users find the **poor interface design** of Shopper Approved outdated, affecting usability and overall experience. - Users find the **expensive pricing** of Shopper Approved unclear, leading to budgeting challenges and frustration. - Users desire **missing features** like deeper marketing analytics to enhance tracking of social campaigns and influencer partnerships. - Users find the **admin panel contact issues** a bit cumbersome when managing multiple sites, impacting overall usability. #### What Are Recent G2 Reviews of Shopper Approved? **"[Smooth Integration and Outstanding Support](https://www.g2.com/survey_responses/shopper-approved-review-12980254)"** **Rating:** 5.0/5.0 stars *— Manjot K.* [Read full review](https://www.g2.com/survey_responses/shopper-approved-review-12980254) --- **"[Excellent for review collection, just wish analytics went deeper](https://www.g2.com/survey_responses/shopper-approved-review-11465308)"** **Rating:** 5.0/5.0 stars *— Jojo p.* [Read full review](https://www.g2.com/survey_responses/shopper-approved-review-11465308) --- #### What Are G2 Users Discussing About Shopper Approved? - [What is Shopper Approved used for?](https://www.g2.com/discussions/what-is-shopper-approved-used-for) - [What does Shopper Approved do?](https://www.g2.com/discussions/what-does-shopper-approved-do) - 1 comment - [How do you review a business on Google?](https://www.g2.com/discussions/how-do-you-review-a-business-on-google) - [Is Shopper Approved legitimate?](https://www.g2.com/discussions/is-shopper-approved-legitimate) - 2 comments - [What does Shopper Approved mean?](https://www.g2.com/discussions/what-does-shopper-approved-mean) - 1 comment ### 2. [EmbedReviews](https://www.g2.com/products/embedreviews/reviews) EmbedReviews is a complete online review management software that can automatically generate all your customer reviews and display them in the form of a review widget on your website. It is an advanced online reputation management software that allows businesses to manage all their online reviews on one dashboard. You can automate the reviews process, manage it, do review monitoring, respond to your customer feedback from one spot, and receive real-time alerts every time there is a new review. No more manual copy-pasting of reviews. Just provide simple permissions to your social media platforms and review site accounts and let the system fetch all your reviews. The software will connect to your Google and Facebook accounts, generate the reviews, you can monitor reviews, and pick which one you want to be displayed. Users can collect reviews on any website in a web-collect form and send email or SMS requests for more. Ask for customer satisfaction via messaging by sending review requests via email and SMS to get feedback and earn your customer's trust with customer interactions. Thanks to this reputation management tool, you can display star ratings in Google search results, boost the SEO and rank higher in the search results. It will bring more traffic, increase sales, and improve customer satisfaction. Trusted by over 50.000 businesses of all sizes, it's a simple and affordable reputation management platform for every kind of business size, no matter if it is an international or local business. Main benefits: Boost your business' credibility with reviews that your customers want to share Streamline your online presence and let new customers find you faster Put the review collection process on auto-pilot and save tons of time Complete management of your reviews from one dashboard Ensures control over your reputation by filtering the negative feedback you don't want to show Changes customer perception and improves customer experience Gives trustworthiness and authority to the brand Drives traffic and conversions Helps you get found in Google Improves the rankings with reviews Lets happy customers speak for the brand Encourages new reviews Collect real feedback from any website in seconds Easy to use for non-tech people Starts working immediately, no coding skills needed Works with any website Saves tons of time Here is what you get when using EmbedReviews: 10+ templates to create a customizable widget that will best fit your brand Aggregated star rating snippets for your web pages to improve local SEO and dominate search engine results. Review badges to show your average rating from multiple sources in a single badge. Option to handpick your reviews. Show the positive reviews and leave the negative reviews aside. Fetch the reviews you want to appear on your website while eliminating the bad reviews. Create unlimited review forms for your website and start getting more reviews from your website. Amplify and re-use your customer testimonials for ad campaigns and let them convert users to customers. Facebook auto-responder to automate the responding process. Advanced analytics to track your progress. Custom CSS to create your desired on-site widgets with the next level customization that matches your brand entirely. WordPress plugin that works smoothly with WordPress websites. The official plugin is easy to install and implement. Make your best review mix from multiple review platforms: Facebook pages, Google location, Yelp, or reviews that you've submitted manually. Get dedicated real-time customer support and overcome any obstacle you may face in the process of your CRM. **Average Rating:** 4.9/5.0 **Total Reviews:** 97 **How Do G2 Users Rate EmbedReviews?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.7/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.7/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.8/10 (Category avg: 8.3/10) **Who Is the Company Behind EmbedReviews?** - **Seller:** [EmbedSocial](https://www.g2.com/sellers/embedsocial) - **HQ Location:** Skopje, MK - **Twitter:** @EmbedSocial (420 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9492319 (32 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Retail, Real Estate - **Company Size:** 86% Small-Business, 9% Mid-Market #### What Are EmbedReviews's Pros and Cons? **Pros:** - Customer Support (17 reviews) - Ease of Use (15 reviews) - Helpful (11 reviews) - Team Helpfulness (7 reviews) - Customization (6 reviews) **Cons:** - Expensive (5 reviews) - Limited Customization (3 reviews) - Complexity (1 reviews) - Content Repetition (1 reviews) - Difficult Navigation (1 reviews) ### What Do G2 Reviewers Say About EmbedReviews? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **excellent and fast customer support** provided by EmbedReviews, making their experience seamless and enjoyable. - Users commend the **ease of use** of EmbedReviews, highlighting its straightforward setup and seamless integration into websites. - Users appreciate the **supportive staff** of EmbedSocial, consistently providing responsive and helpful service for business needs. - Users praise the **team's helpfulness** at EmbedReviews for providing excellent support and customization for their websites. - Users value the **customization options** of EmbedReviews, allowing for a personalized and professional presentation of reviews. **Cons:** - Users find EmbedReviews' pricing **somewhat expensive** , particularly noting significant jumps in monthly costs for higher tiers. - Users express frustration over the **limited customization** options in EmbedReviews, hindering flexibility and branding alignment. - Users find the **complexity of multiple software packages** confusing during sign-up and trial processes. - Users find the **limited templates and customization options** in EmbedReviews lead to repetitive and unvaried displays. - Users find the **difficult navigation** of EmbedReviews challenging, though support staff readily assist with questions. #### What Are Recent G2 Reviews of EmbedReviews? **"[Amazing customer service!](https://www.g2.com/survey_responses/embedreviews-review-10943409)"** **Rating:** 5.0/5.0 stars *— Mitchell B.* [Read full review](https://www.g2.com/survey_responses/embedreviews-review-10943409) --- **"[Effortless Review Management and Outstanding Support—Didi Is a Star!](https://www.g2.com/survey_responses/embedreviews-review-11845373)"** **Rating:** 5.0/5.0 stars *— Jason M.* [Read full review](https://www.g2.com/survey_responses/embedreviews-review-11845373) --- #### What Are G2 Users Discussing About EmbedReviews? - [What is EmbedReviews used for?](https://www.g2.com/discussions/what-is-embedreviews-used-for) ### 3. [Great Recruiters](https://www.g2.com/products/great-recruiters/reviews) Great Recruiters is a specialized feedback and review platform designed specifically for staffing firms to enhance their recruitment processes and brand reputation. This innovative solution enables organizations to gather real-time feedback from candidates and clients, providing valuable insights into the performance of their recruiters and overall organizational effectiveness. By leveraging this data, staffing firms can identify areas for improvement, celebrate successes, and ultimately maximize the potential of their workforce. The target audience for Great Recruiters includes staffing agencies and recruitment firms looking to improve their operational efficiency and client satisfaction. In an industry where reputation and referrals are critical, having a system that facilitates immediate feedback can significantly influence a firm’s ability to attract top talent and maintain strong client relationships. The platform serves various use cases, such as enhancing recruiter performance, increasing candidate engagement, and building a positive brand image through authentic testimonials. Key features of Great Recruiters include real-time reviews, customizable feedback requests, and comprehensive analytics. Users can easily solicit feedback from candidates and clients after interactions, ensuring that insights are timely and relevant. The platform also provides analytics tools that allow staffing firms to track performance metrics over time, helping them make data-driven decisions to enhance their recruitment strategies. Additionally, the ability to showcase positive reviews and testimonials on various platforms can help firms stand out in a competitive market. By utilizing Great Recruiters, staffing firms can significantly improve their return on investment (ROI) by fostering a culture of continuous improvement and accountability. The insights gained from real-time feedback can lead to enhanced recruiter training programs, better candidate experiences, and ultimately, higher placement rates. Furthermore, the platform’s emphasis on building a strong reputation through authentic reviews can lead to increased referrals, further driving growth and success for staffing organizations. Overall, Great Recruiters offers a comprehensive solution that empowers staffing firms to elevate their brand and operational effectiveness in a dynamic industry. **Average Rating:** 4.9/5.0 **Total Reviews:** 165 **How Do G2 Users Rate Great Recruiters?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.6/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.6/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.1/10 (Category avg: 8.3/10) **Who Is the Company Behind Great Recruiters?** - **Seller:** [Great Recruiters](https://www.g2.com/sellers/great-recruiters) - **Year Founded:** 2017 - **HQ Location:** Troy, Michigan - **Twitter:** @great_recruiter (324 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/great-recruiters (13 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Recruiter, Technical Recruiter - **Top Industries:** Staffing and Recruiting, Hospital & Health Care - **Company Size:** 48% Mid-Market, 47% Small-Business #### What Are Great Recruiters's Pros and Cons? **Pros:** - Helpful (16 reviews) - Feedback Management (15 reviews) - Feedback (11 reviews) - Ease of Use (10 reviews) - Recruitment Tools (10 reviews) **Cons:** - Verification Issues (4 reviews) - Missing Features (3 reviews) - Review Management (3 reviews) - Improvement Needed (2 reviews) - Not Intuitive (2 reviews) ### What Do G2 Reviewers Say About Great Recruiters? *AI-generated summary from verified user reviews* **Pros:** - Users find Great Recruiters **exceptionally helpful** , enhancing client interactions and providing valuable feedback for continuous improvement. - Users value the **real-time feedback** from candidates, enhancing recruitment processes and improving overall team morale. - Users value the **real-time feedback** from candidates, enhancing their hiring process and overall team morale. - Users find Great Recruiters to be extremely **user-friendly** , enhancing their recruitment experience and communication effortlessly. - Users find the **feedback and engagement features** of Great Recruiters invaluable for enhancing service and professional growth. **Cons:** - Users express frustration with **verification issues** , as unverified reviews hinder their chances of becoming Top Rated. - Users desire **missing features** like advanced search and better integration with ATS to enhance their recruitment experience. - Users note that **timing and verification issues** in review requests hinder accurate feedback for recruiters and clients. - Users believe that **improvement is needed** in review request timing and the verification process for better feedback accuracy. - Users find the **review request timing confusing** , impacting the accuracy of feedback and overall user experience. #### What Are Recent G2 Reviews of Great Recruiters? **"[A Game-Changer for Authentic Candidate Experience Feedback](https://www.g2.com/survey_responses/great-recruiters-review-12502759)"** **Rating:** 5.0/5.0 stars *— Heidi H.* [Read full review](https://www.g2.com/survey_responses/great-recruiters-review-12502759) --- **"[Effortless Feedback, Enhances Performance](https://www.g2.com/survey_responses/great-recruiters-review-12671998)"** **Rating:** 5.0/5.0 stars *— Melissa R.* [Read full review](https://www.g2.com/survey_responses/great-recruiters-review-12671998) --- ### 4. [ClearlyRated](https://www.g2.com/products/clearlyrated/reviews) Founded in 2003 ClearlyRated is the leading client satisfaction and reputation management platform for professional service firms. Through our acquisition of Client Savvy in 2025, we are the market leader in AEC where our Client Savvy Platform was purpose built to solve a very practical problem: how to understand clients better, improve project relationships, and create more value without slowing delivery teams down. It was built within an architecture firm, for practitioners, to work in the real constraints of project-based professional services. For more than 20 years, ClearlyRated has focused on AEC and closely related professional services firms.  The company has helped more than 700 AEC firms design, deliver, and measure client experiences that drive growth, retention, and referrals. As pioneers and thought leaders in CX for professional services, ClearlyRated has led the movement to make CX measurable, actionable, and tied directly to business outcomes. Our Client Savvy  platform leverages the patented CX® (Client Experience Indicator), a 7-point sliding scale that evaluates how client experiences align with expectations. Our platform delivers higher response rates, richer insights, and earlier risk detection than traditional survey methods, while real-time dashboards, AI sentiment analysis, and analytics enable firms to respond quickly and strategically. Beyond technology, ClearlyRated partners with organizations to embed client experience into daily practice. Its programs, ranging from Client Perception Studies to ongoing Voice of the Client initiatives, help firms integrate feedback into business development, project delivery, and strategic planning. The result is reduced risk, improved retention, and stronger market differentiation. **Average Rating:** 4.8/5.0 **Total Reviews:** 125 **How Do G2 Users Rate ClearlyRated?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.7/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.8/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) **Who Is the Company Behind ClearlyRated?** - **Seller:** [ClearlyRated](https://www.g2.com/sellers/clearlyrated) - **Company Website:** https://www.clearlyrated.com/ - **Year Founded:** 2003 - **HQ Location:** Portland, Oregon - **Twitter:** @ClearlyRated (1,630 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18669814/ (43 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager, Marketing Director - **Top Industries:** Staffing and Recruiting, Accounting - **Company Size:** 59% Mid-Market, 25% Small-Business #### What Are ClearlyRated's Pros and Cons? **Pros:** - Helpful (45 reviews) - Ease of Use (37 reviews) - Customer Support (29 reviews) - Customer Feedback (18 reviews) - Feedback Management (18 reviews) **Cons:** - Expensive (9 reviews) - Survey Limitations (7 reviews) - Limitations (6 reviews) - Improvement Needed (5 reviews) - Difficult Navigation (4 reviews) ### What Do G2 Reviewers Say About ClearlyRated? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of implementation and actionable insights** provided by ClearlyRated, enhancing their organizational strategies. - Users value the **ease of use** of ClearlyRated, citing its user-friendly interface and responsive support team. - Users praise the **quick and responsive customer support** from ClearlyRated, enhancing their survey experience and satisfaction. - Users laud **ClearlyRated's effective feedback collection** for enhancing processes and fostering continuous improvement in staffing agencies. - Users find **Feedback Management** invaluable for collecting surveys and gaining actionable insights to enhance client satisfaction. **Cons:** - Users feel the pricing is **expensive** , especially with cheaper survey options available but value its industry recognition. - Users are frustrated by the **lack of response options** and poor email delivery of ClearlyRated surveys. - Users find the **information overwhelming** and struggle with navigation and limited survey editing options on ClearlyRated. - Users feel that ClearlyRated requires **considerable improvement** in features and data analysis for better usability. - Users find the **difficult navigation** of ClearlyRated challenging, especially for beginners trying to access important features. #### What Are Recent G2 Reviews of ClearlyRated? **"[Custom survey with great data analytics.](https://www.g2.com/survey_responses/clearlyrated-review-11050660)"** **Rating:** 4.5/5.0 stars *— Julia L.* [Read full review](https://www.g2.com/survey_responses/clearlyrated-review-11050660) --- **"[Powerful Feedback, Easy Setup, Enhances Client Relations](https://www.g2.com/survey_responses/clearlyrated-review-12705325)"** **Rating:** 5.0/5.0 stars *— Laura B.* [Read full review](https://www.g2.com/survey_responses/clearlyrated-review-12705325) --- #### What Are G2 Users Discussing About ClearlyRated? - [What is ClearlyRated used for?](https://www.g2.com/discussions/what-is-clearlyrated-used-for) ### 5. [Pluspoint](https://www.g2.com/products/pluspoint/reviews) Pluspoint is a Local Marketing Platform to Grow Your Multi-Location Brand. Transparent pricing. Easy to set up. Built to grow better. Get found. Get customers. Get more time for tasks that matter and automate the routine. Reviews, listings, AI search, messages, and coupons. Every location. End-to-end. From just $39+/location/month. It's a perfect fit for multi-location brands with 5 to 500+ locations. One platform across every location, every channel, every stage. 🏗️ Why us? Every customer searching locally (Google Maps, Apple Maps, ChatGPT, Gemini, Perplexity, Yelp, Bing, TripAdvisor) flows through the local marketing layer to reach a physical business. That layer needs infrastructure, not another marketing app. Pluspoint is the substrate that runs the layer. 📊 It's transparent. Prices published on the website. Monthly billing. No setup fees. No demo gate. Cancel any month. ⚡ Easy to set up. Sign up tonight, run it tomorrow. Self-service signup. No mandatory implementation. Direct connectors to the systems multi-location brands already run: POS, CRM, PMS. Bulk location import. 📈 Built to grow. Scales from 5 to 500+ locations without re-architecting. Bulk operations, location-level analytics, regional rollups, franchisee permissioning. Native, not bolted on. What does Pluspoint do for your brand? 🧲 Attracts: - Listings synced across Google Maps, Apple Maps, Bing, and 100+ directories. - Reviews generated at scale via QR code, SMS, email, and WhatsApp. And monitored across 50+ surfaces with AI-drafted replies in the brand voice. - Bulk social publishing to Facebook, Instagram, and Google across every location. 💬 Converts. - Omnichannel inbox for WhatsApp, SMS, Email, Facebook Messenger, Instagram, and webchat. - AI Chatbot answers requests and processes leads 24/7. - Mobile microsites per location. 🔁 Retains. - Automated surveys that capture feedback early and route complaints privately. - Campaigns that drive repeat visits through targeted SMS, email, and WhatsApp. - Trackable digital coupons. Attribution from campaign to register. 🎯 Who is it for? CMOs, VPs of Operations, franchise leads, and founder-operators at multi-location brands with 5 to 500+ locations. Restaurants, hotels, healthcare and dental, automotive, retail, home services, beauty and wellness, and real estate. Get found. Get visits. Get more time to sleep. **Average Rating:** 4.9/5.0 **Total Reviews:** 50 **How Do G2 Users Rate Pluspoint?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Pluspoint?** - **Seller:** [Pluspoint](https://www.g2.com/sellers/pluspoint) - **Year Founded:** 2021 - **HQ Location:** Miami, US - **Twitter:** @trypluspoint (5 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/trypluspoint (21 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Restaurants - **Company Size:** 59% Small-Business, 41% Mid-Market #### What Are Pluspoint's Pros and Cons? **Pros:** - Centralized Management (2 reviews) - Ease of Use (2 reviews) - AI Integration (1 reviews) - AI Technology (1 reviews) - Automation (1 reviews) **Cons:** - Chat Functionality (1 reviews) - Inadequate Reporting (1 reviews) - Limited Customization (1 reviews) - Listing Issues (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Pluspoint? *AI-generated summary from verified user reviews* **Pros:** - Users value the **centralized management** of Pluspoint, streamlining online interactions and enhancing productivity significantly. - Users find Pluspoint to be **super easy to set up** and appreciate managing everything in one place. - Users appreciate the **AI integration** in Pluspoint for automating tasks, enhancing efficiency in managing online interactions. - Users value Pluspoint's **advanced AI capabilities** for automating tasks, enhancing efficiency in managing online interactions. - Users value the **automation of repetitive tasks** in Pluspoint, significantly saving time and enhancing efficiency. **Cons:** - Users find the **limited chat functionality** of Pluspoint lacking, often relying on additional tools for better communication. - Users desire more **flexibility in reporting** features to gain specific insights tailored to various departments. - Users desire more **flexibility in reporting customization** , facing challenges in obtaining specific insights for different departments. - Users desire **enhanced ticketing and call functionalities** in Pluspoint, often relying on additional tools for complex issues. - Users find the **missing features** on the mobile app limiting and wish for more functionality on-the-go. #### What Are Recent G2 Reviews of Pluspoint? **"[Pluspoint Put Us on the Map: Cleaner Listings, More Reviews, and AI Visibility Gains](https://www.g2.com/survey_responses/pluspoint-review-13056171)"** **Rating:** 5.0/5.0 stars *— Valeriia K.* [Read full review](https://www.g2.com/survey_responses/pluspoint-review-13056171) --- **"[Search is moving to AI, this keeps us in the answers](https://www.g2.com/survey_responses/pluspoint-review-13084309)"** **Rating:** 5.0/5.0 stars *— IRYNA F.* [Read full review](https://www.g2.com/survey_responses/pluspoint-review-13084309) --- ### 6. [rater8](https://www.g2.com/products/rater8/reviews) Unlock unparalleled visibility and sustainable growth for your practice with the rater8 Visibility Engine (raVE), the only automated, HIPAA-compliant reputation management solution built specifically for healthcare. In an era where patients thoroughly research providers online before booking an appointment, maintaining a strong digital presence is vital for driving practice revenue and boosting new patient volume. With raVE, medical practices and hospitals can effortlessly cultivate 5-star reviews, capture real-time feedback, and enhance patient satisfaction. A polished online reputation means that healthcare organizations can quickly soar to the top of local and AI-generated search results, outshine their competition, and book more appointments. raVE also automates internal feedback processes through post-visit micro-surveys, giving patients a quick and easy opportunity to share their feedback. With the ability to benchmark performance against 30+ million data points, and with AI-powered tools to analyze patient sentiment, practices can uncover the operational insights necessary to make data-driven decisions that elevate the patient experience. You make patients happy. We make sure everyone knows about it. Take your practice from invisible to in-demand with rater8. **Average Rating:** 4.9/5.0 **Total Reviews:** 117 **How Do G2 Users Rate rater8?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.7/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 9.1/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.4/10 (Category avg: 8.3/10) **Who Is the Company Behind rater8?** - **Seller:** [rater8](https://www.g2.com/sellers/rater8) - **Company Website:** https://rater8.com/ - **Year Founded:** 2015 - **HQ Location:** Montvale, NJ - **Twitter:** @rater8social (126 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/rater8/ (87 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Practice Administrator, Marketing Director - **Top Industries:** Hospital & Health Care, Medical Practice - **Company Size:** 70% Mid-Market, 28% Small-Business #### What Are rater8's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Customer Support (13 reviews) - Review Increase (12 reviews) - Product Satisfaction (10 reviews) - Review Management (9 reviews) **Cons:** - Review Management (3 reviews) - Not User-Friendly (2 reviews) - Difficult Navigation (1 reviews) - Expensive (1 reviews) - Inadequate Reporting (1 reviews) ### What Do G2 Reviewers Say About rater8? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Rater8, facilitating seamless integration and efficient patient feedback collection. - Users rave about Rater8's **exceptional customer support** , with a responsive team ready to assist anytime. - Users enjoy the **instant results** from Rater8, boosting their reviews significantly with ease and efficiency. - Users value the **real-time feedback** from Rater8, enhancing their practice's growth and online reputation significantly. - Users praise the **ease of use and effective team support** of rater8 for managing online reviews and reputation. **Cons:** - Users find the **review management process tedious** due to time constraints and limitations on certain demographics contributing reviews. - Users find the **user interface unintuitive** , often struggling to navigate tabs and dropdowns after time away. - Users find **difficult navigation** challenging, as it takes time to reacquaint themselves with the interface and tabs. - Users find the **pricing of rater8 to be expensive** compared to competitors offering integrated reputation management features. - Users find the **inadequate reporting** limits their ability to track reviews and address issues effectively. #### What Are Recent G2 Reviews of rater8? **"[Consistently Professional, Delightful Experience from Start to Implementation](https://www.g2.com/survey_responses/rater8-review-13090587)"** **Rating:** 5.0/5.0 stars *— Bullard B.* [Read full review](https://www.g2.com/survey_responses/rater8-review-13090587) --- **"[Lightning-Fast Support and a Helpful Client Success Manager](https://www.g2.com/survey_responses/rater8-review-12445678)"** **Rating:** 5.0/5.0 stars *— Verified User in Medical Practice* [Read full review](https://www.g2.com/survey_responses/rater8-review-12445678) --- #### What Are G2 Users Discussing About rater8? - [What is rater8 used for?](https://www.g2.com/discussions/what-is-rater8-used-for) - 1 comment ### 7. [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) From agency to enterprise, the Vendasta platform is the only end-to-end management software for selling digital solutions to local businesses. Consolidate your tech stack, acquire new clients, and bill and fulfill projects—all within a single platform. Vendasta turns complex data and instructions into easy-to-manage AI employees that work across the Vendasta platform, so businesses can grow while staying focused on what they do best. Vendasta’s AI employees come pre-configured with the skills and personality to fit any business. You can easily customize them using simple language too—no coding required. Whether it’s lead capture, automating customer communication, or managing content, the AI employees have you covered. **Average Rating:** 4.5/5.0 **Total Reviews:** 531 **How Do G2 Users Rate Vendasta AI Platform?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.5/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.7/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.5/10 (Category avg: 8.3/10) **Who Is the Company Behind Vendasta AI Platform?** - **Seller:** [Vendasta](https://www.g2.com/sellers/vendasta) - **Company Website:** https://www.vendasta.com - **Year Founded:** 2008 - **HQ Location:** Saskatchewan - **Twitter:** @Vendasta (3,930 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/203666/ (752 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Management Consulting - **Company Size:** 84% Small-Business, 10% Mid-Market #### What Are Vendasta AI Platform's Pros and Cons? **Pros:** - Helpful (51 reviews) - Customer Support (41 reviews) - Ease of Use (41 reviews) - Features (27 reviews) - Efficiency (24 reviews) **Cons:** - Learning Curve (24 reviews) - Limited Features (18 reviews) - Difficult Learning (16 reviews) - Missing Features (16 reviews) - Complexity (13 reviews) ### What Do G2 Reviewers Say About Vendasta AI Platform? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **intuitive design and outstanding support** of the Vendasta AI Platform, enhancing service delivery and client satisfaction. - Users value the **outstanding customer support** team at Vendasta, ensuring responsive and knowledgeable assistance for their needs. - Users find the **ease of use** of the Vendasta AI Platform enhances efficiency and client engagement effortlessly. - Users value the **all-in-one dashboard** of Vendasta AI Platform, making management of SEO and marketing tools seamless. - Users admire the **efficiency** of Vendasta AI Platform, significantly reducing manual tasks and enhancing productivity. **Cons:** - Users find the **learning curve steep** , with complexities in integrations and automations that hinder easier usage. - Users find Vendasta AI Platform has **limited features** and complicated onboarding, making it hard to fully utilize. - Users find the **difficult learning curve** challenging, particularly with integrations that can be overwhelming and complex. - Users express frustration over **missing features** , such as improved proposals and effective project management within the Vendasta AI Platform. - Users find the **complexity of integrations and automations** frustrating, leading to challenges in setup and execution. #### What Are Recent G2 Reviews of Vendasta AI Platform? **"[Amazing AI Assistants, Simple to Use, and Fairly Priced](https://www.g2.com/survey_responses/vendasta-ai-platform-review-13099105)"** **Rating:** 5.0/5.0 stars *— Carl B.* [Read full review](https://www.g2.com/survey_responses/vendasta-ai-platform-review-13099105) --- **"[Revolutionized Our Client AI Integration](https://www.g2.com/survey_responses/vendasta-ai-platform-review-12265277)"** **Rating:** 5.0/5.0 stars *— Chris H.* [Read full review](https://www.g2.com/survey_responses/vendasta-ai-platform-review-12265277) --- #### What Are G2 Users Discussing About Vendasta AI Platform? - [How has CalendarHero improved your scheduling processes, and what features do you find most useful?](https://www.g2.com/discussions/how-has-calendarhero-improved-your-scheduling-processes-and-what-features-do-you-find-most-useful) - 1 comment - [What is Vendasta used for?](https://www.g2.com/discussions/what-is-vendasta-used-for) - [What is About.Me used for?](https://www.g2.com/discussions/what-is-about-me-used-for) - [What is MatchCraft's AdVantage used for?](https://www.g2.com/discussions/what-is-matchcraft-s-advantage-used-for) - [How do you automate zoom?](https://www.g2.com/discussions/calendarhero-how-do-you-automate-zoom) - 1 comment ### 8. [BrightLocal](https://www.g2.com/products/brightlocal/reviews) BrightLocal offers local SEO software and services that help businesses get found, chosen, and trusted in their local area. By combining AI-powered insights built on 16 years of proprietary local search data with expert-led services, BrightLocal simplifies local search marketing, enabling businesses to improve visibility, manage listings, and build stronger online reputations. Founded in 2009 and trusted by 15,000 small businesses and marketing agencies, BrightLocal provides organisations with the confidence to grow. **Average Rating:** 4.6/5.0 **Total Reviews:** 221 **How Do G2 Users Rate BrightLocal?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.6/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 9.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.5/10 (Category avg: 8.3/10) **Who Is the Company Behind BrightLocal?** - **Seller:** [BrightLocal](https://www.g2.com/sellers/brightlocal) - **Year Founded:** 2008 - **HQ Location:** East Sussex - **Twitter:** @brightlocal (14,362 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1461665/ (187 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, SEO Specialist - **Top Industries:** Marketing and Advertising, Internet - **Company Size:** 86% Small-Business, 10% Mid-Market #### What Are BrightLocal's Pros and Cons? **Pros:** - Rank Tracking (3 reviews) - Dashboard Usability (2 reviews) - Ease of Use (2 reviews) - Review Management (2 reviews) - Tracking (2 reviews) **Cons:** - Complex Interface (2 reviews) - Complex Features (1 reviews) - Difficult Navigation (1 reviews) - Expensive (1 reviews) - Extra Costs (1 reviews) ### What Do G2 Reviewers Say About BrightLocal? *AI-generated summary from verified user reviews* **Pros:** - Users find BrightLocal's **rank tracking tools** invaluable for monitoring SEO performance and competitor insights. - Users praise the **easy-to-use dashboard** of BrightLocal for managing search rankings and reputation effortlessly. - Users appreciate the **ease of use** of BrightLocal, thanks to its intuitive dashboard and user-friendly interface. - Users find **review management** in BrightLocal very effective, enhancing their reputation with an easy-to-use interface. - Users find **ranking tracking** and review management invaluable, simplifying local search ranking improvements with an intuitive dashboard. **Cons:** - Users find the **complex interface** challenging to navigate, especially for first-time use, despite good customer support. - Users find the **navigation complex** due to the abundance of tools and options, especially for first-time use. - Users find the **difficult navigation** challenging, especially when trying to locate tools and options initially. - Users find the pricing for BrightLocal to be **expensive** , especially with additional costs for citation building. - Users find the **extra costs** of BrightLocal, including citation building, to be somewhat high for the full tool. #### What Are Recent G2 Reviews of BrightLocal? **"[BrightLocal’s SEO Ranking & Competitor Insights Drive Actionable Results](https://www.g2.com/survey_responses/brightlocal-review-12214927)"** **Rating:** 4.0/5.0 stars *— Adam J.* [Read full review](https://www.g2.com/survey_responses/brightlocal-review-12214927) --- **"[Average Keyword Rankings by Radius—A Helpful Map Pack](https://www.g2.com/survey_responses/brightlocal-review-12661228)"** **Rating:** 4.5/5.0 stars *— Katie B.* [Read full review](https://www.g2.com/survey_responses/brightlocal-review-12661228) --- #### What Are G2 Users Discussing About BrightLocal? - [What is BrightLocal used for?](https://www.g2.com/discussions/what-is-brightlocal-used-for) - [How do I use bright local?](https://www.g2.com/discussions/how-do-i-use-bright-local) - [How much does Synup cost?](https://www.g2.com/discussions/how-much-does-synup-cost) - [How Much Does BrightLocal cost?](https://www.g2.com/discussions/how-much-does-brightlocal-cost) - 1 comment, 1 upvote - [What is Whitespark?](https://www.g2.com/discussions/what-is-whitespark) ### 9. [AppTweak](https://www.g2.com/products/apptweak/reviews) AppTweak is a leading app marketing and intelligence platform that helps app marketers increase visibility, optimize performance, and scale growth across the app stores and AI search. Trusted by thousands of apps worldwide, AppTweak provides powerful data, insights, automation, and AI to strengthen App Store Optimization (ASO), Apple Ads performance, and AI app discovery. At the core of AppTweak is Atlas AI, our proprietary deep-learning model trained on app store data since 2014. This technology, combined with unparalleled support, makes AppTweak the trusted partner for mobile leaders such as Uber, Zynga, and The North Face. **Average Rating:** 4.6/5.0 **Total Reviews:** 204 **How Do G2 Users Rate AppTweak?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.6/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.1/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.2/10 (Category avg: 8.3/10) **Who Is the Company Behind AppTweak?** - **Seller:** [AppTweak](https://www.g2.com/sellers/apptweak) - **Company Website:** https://www.apptweak.com - **Year Founded:** 2014 - **HQ Location:** Brussels, Brussels Region - **Twitter:** @AppTweak (4,438 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3055780/ (135 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** ASO Manager - **Top Industries:** Computer Games, Marketing and Advertising - **Company Size:** 41% Small-Business, 35% Mid-Market #### What Are AppTweak's Pros and Cons? **Pros:** - Ease of Use (64 reviews) - Helpful (51 reviews) - Features (45 reviews) - Insights (43 reviews) - Customer Support (40 reviews) **Cons:** - Data Inaccuracy (19 reviews) - Limited Features (18 reviews) - Lack of Information (14 reviews) - Difficult Learning (11 reviews) - Expensive (11 reviews) ### What Do G2 Reviewers Say About AppTweak? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of AppTweak, enabling quick learning and seamless integration for efficient client management. - Users find AppTweak **easy to use** , facilitating smooth workflows and effective competitor tracking for growth opportunities. - Users value the **extensive insights** and proactive support from AppTweak, enhancing their ASO strategies effectively. - Users value the **ease of use and comprehensive insights** provided by AppTweak, facilitating effective mobile marketing strategies. - Users value the **helpful Customer Support** from AppTweak, appreciating their responsiveness and innovative solutions. **Cons:** - Users note concerns with **data inaccuracy** , particularly in global impressions and download metrics affecting reporting reliability. - Users feel that the **data insights are limited** , restricting access for broader parts of their organization. - Users find the **lack of information** on deeper analytics and data connections hinders the onboarding experience and reporting accuracy. - Users find the **difficult learning curve** due to overwhelming features and unclear navigation, especially for new team members. - Users find the platform to be **expensive for smaller companies** needing only basic features, limiting its accessibility. #### What Are Recent G2 Reviews of AppTweak? **"[Strong mobile app intelligence, UI could be simpler](https://www.g2.com/survey_responses/apptweak-review-12803653)"** **Rating:** 4.0/5.0 stars *— Andy F.* [Read full review](https://www.g2.com/survey_responses/apptweak-review-12803653) --- **"[Intuitive ASO Tool with Unique Features](https://www.g2.com/survey_responses/apptweak-review-10557602)"** **Rating:** 5.0/5.0 stars *— Roni B.* [Read full review](https://www.g2.com/survey_responses/apptweak-review-10557602) --- #### What Are G2 Users Discussing About AppTweak? - [What do you like most about AppTweak for ASO, and what improvements would you suggest?](https://www.g2.com/discussions/what-do-you-like-most-about-apptweak-for-aso-and-what-improvements-would-you-suggest) - [How do you use Apptweak?](https://www.g2.com/discussions/how-do-you-use-apptweak) - [Does AppTweak Pro work?](https://www.g2.com/discussions/does-apptweak-pro-work) - [Is AppTweak good?](https://www.g2.com/discussions/is-apptweak-good) - [What does AppTweak do?](https://www.g2.com/discussions/what-does-apptweak-do) - 1 comment ### 10. [ReviewTrackers](https://www.g2.com/products/reviewtrackers/reviews) The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acquisition and retention strategies and ultimately grow your bottom line. ReviewTrackers empowers 175,000+ business locations to understand their customers better through advanced review management, local search, customer feedback and business insight/operations technology. Our business solutions allow for analyzing, amplifying, and maximizing insights so brands can beat their competitors, accelerate business acquisition and improve retention while driving more authentic connections with customers. **Average Rating:** 4.6/5.0 **Total Reviews:** 160 **How Do G2 Users Rate ReviewTrackers?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.1/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.0/10 (Category avg: 8.3/10) **Who Is the Company Behind ReviewTrackers?** - **Seller:** [PG Forsta](https://www.g2.com/sellers/pg-forsta) - **HQ Location:** Salt Lake City, Utah - **LinkedIn® Page:** https://www.linkedin.com/company/weareinmoment/ (411 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Director - **Top Industries:** Marketing and Advertising, Hospitality - **Company Size:** 46% Mid-Market, 35% Small-Business #### What Are Recent G2 Reviews of ReviewTrackers? **"[Efficient way on tracking online reviews for our product](https://www.g2.com/survey_responses/reviewtrackers-review-8276502)"** **Rating:** 5.0/5.0 stars *— Oliver M.* [Read full review](https://www.g2.com/survey_responses/reviewtrackers-review-8276502) --- **"[Tools is very useful; Customer service is great!](https://www.g2.com/survey_responses/reviewtrackers-review-8955783)"** **Rating:** 4.5/5.0 stars *— Kris R.* [Read full review](https://www.g2.com/survey_responses/reviewtrackers-review-8955783) --- #### What Are G2 Users Discussing About ReviewTrackers? - [What is ReviewTrackers used for?](https://www.g2.com/discussions/what-is-reviewtrackers-used-for) ### 11. [LocalImpact](https://www.g2.com/products/localimpact/reviews) LocalImpact is a reputation management platform that helps local businesses collect, monitor, and respond to customer reviews across major review sites. **Average Rating:** 4.7/5.0 **Total Reviews:** 87 **How Do G2 Users Rate LocalImpact?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.0/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 7.6/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.5/10 (Category avg: 8.3/10) **Who Is the Company Behind LocalImpact?** - **Seller:** [LocalImpact](https://www.g2.com/sellers/localimpact) - **Year Founded:** 2017 - **HQ Location:** Edmonton, CA - **LinkedIn® Page:** https://www.linkedin.com/company/18024952/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Director - **Top Industries:** Marketing and Advertising, Real Estate - **Company Size:** 100% Small-Business #### What Are LocalImpact's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Easy Integrations (2 reviews) - Helpful (2 reviews) - Simple (2 reviews) - Tracking (2 reviews) **Cons:** - Limited Customization (1 reviews) - Update Issues (1 reviews) ### What Do G2 Reviewers Say About LocalImpact? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of LocalImpact, making integration and review management simple and efficient. - Users appreciate the **easy integrations** with LocalImpact, simplifying setup and enhancing their online presence effectively. - Users find LocalImpact **user-friendly** and productive, enabling easy tracking of reviews and seamless integration with websites. - Users find LocalImpact's platform to be **simple and easy to implement** , streamlining client onboarding and review management. - Users value the **real-time progress tracking** on reviews, enhancing productivity and decision-making for their businesses. **Cons:** - Users desire **more design customization options** for reviews, seeking greater flexibility in styling for enhanced personalization. - Users experience **slow update issues** when syncing reviews, which can hinder their overall satisfaction with the platform. #### What Are Recent G2 Reviews of LocalImpact? **"[Great value and functionality](https://www.g2.com/survey_responses/localimpact-review-11710402)"** **Rating:** 5.0/5.0 stars *— Ernest W.* [Read full review](https://www.g2.com/survey_responses/localimpact-review-11710402) --- **"[Seamless Review Management with Stellar Support](https://www.g2.com/survey_responses/localimpact-review-12729626)"** **Rating:** 5.0/5.0 stars *— Kosta P.* [Read full review](https://www.g2.com/survey_responses/localimpact-review-12729626) --- #### What Are G2 Users Discussing About LocalImpact? - [What is ReviewsOnMyWebsite used for?](https://www.g2.com/discussions/what-is-reviewsonmywebsite-used-for) - 1 comment ### 12. [GatherUp](https://www.g2.com/products/gatherup/reviews) GatherUp is the reputation management platform for multi-location businesses and agencies. We turn the customer voice into customer loyalty. GatherUp is one platform that scales all aspects of your reputation management from listening to customers to understanding them to engaging with them so you can improve the customer experience across multiple businesses. We help you gather customer feedback and insights that improve your reputation/business so you can: 1) Improve the customer experience 2) Attract new customers 3) Retain existing customers And we're automated and organized in a way so you can do this at scale – across multiple locations or businesses. Gather customer feedback from first party to third party reviews to NPS scores and surveys - Review and Feedback Generation and Monitoring - Automation & Integrations Analyze customer feedback for actionable insights - Sentiment Analysis - AI-assisted Smart Insights - Organize and manage reviews based on topic, theme or keywords Leverage insights to engage and retain customers - SMS Marketing Campaigns - Review Replies (AI-generated replies using Smart Reply) - Website Review Widget to display reviews overall, or by location, theme/topic - Social Sharing of Reviews Founded in 2013 by local search marketers and acquired by Traject in 2019, GatherUp is fueled by a remote workforce of customer-centric people with headquarters in Washington state. **Average Rating:** 4.5/5.0 **Total Reviews:** 43 **How Do G2 Users Rate GatherUp?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.1/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.5/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.9/10 (Category avg: 8.3/10) **Who Is the Company Behind GatherUp?** - **Seller:** [GatherUp](https://www.g2.com/sellers/gatherup) - **Year Founded:** 2013 - **HQ Location:** Walnut Creek, CA - **Twitter:** @GatherUp (1,848 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gatherup/ (23 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 74% Small-Business, 18% Mid-Market #### What Are GatherUp's Pros and Cons? **Pros:** - Communication (2 reviews) - Customer Support (2 reviews) - Automation (1 reviews) - Centralized Management (1 reviews) - Customization (1 reviews) ### What Do G2 Reviewers Say About GatherUp? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **clear communication** from support, enhancing their onboarding experience and overall satisfaction with GatherUp. - Users commend the **outstanding customer support** from Mike and Michelle, enhancing their overall experience with GatherUp. - Users value the **automation features** of GatherUp, simplifying the process of managing customer reviews effortlessly. - Users value the **centralized feedback management** of GatherUp, enabling organized and accessible customer reviews in one place. - Users value the **customization options** in GatherUp, enabling tailored messaging that aligns with their brand’s voice. #### What Are Recent G2 Reviews of GatherUp? **"[Consistent, Automated Review Requests That Boost Local Visibility](https://www.g2.com/survey_responses/gatherup-review-12921229)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/gatherup-review-12921229) --- **"[No-brainer for your own business or clients you serve!](https://www.g2.com/survey_responses/gatherup-review-11274362)"** **Rating:** 5.0/5.0 stars *— Jon P.* [Read full review](https://www.g2.com/survey_responses/gatherup-review-11274362) --- ### 13. [Textedly](https://www.g2.com/products/textedly/reviews) Textedly is the premier, industry-leading AI-Powered SMS marketing and communications platform that empowers organizations to seamlessly connect with their audiences through the power of SMS text, MMS messaging, and next-generation AI. As a comprehensive messaging software solution, Textedly helps marketing, customer support, and sales teams across SMBs and global enterprises deliver highly personalized campaigns, timely notifications, and automated two-way interactions. By combining advanced AI voice and messaging agents with robust campaign creation and contact management, Textedly serves as the ultimate all-in-one command center for customer engagement. Key Features and Benefits: • Powerful AI Voice & Messaging Agents: Elevate your communications with intelligent, conversational AI. Deploy autonomous text and voice agents to handle 24/7 customer support, answer FAQs, qualify leads, and drive engagement at scale without human intervention. • Bulk SMS & MMS Messaging: Send high-volume text (400,000) and rich multimedia messages with customizable sender IDs, ensuring your brand stands out and delivers personalized content instantly. • Two-Way Messaging Inbox: Centralize replies and team conversations in a shared, real-time inbox for seamless, high-touch customer engagement. • Automated Scheduling & Drip Campaigns: Build sophisticated message workflows. Create one-time, recurring, or complex drip sequences with precise delivery windows optimized for your audience’s time zones. • Contact Segmentation & List Management: Build dynamic, highly targeted lists based on custom fields, tags, and import sources to ensure the right message always reaches the right user. • Signal AI Contact Enrichment: Unlock unparalleled audience intelligence with Signal AI. Instantly enrich your contact profiles when available, by retrieving first and last names, email addresses allowing you to hyper-personalize your outreach and connect with your audience on a deeper level. Additional Value Points: • Integrated Payment Processing: Turn conversations into conversions. Securely collect payments with your own credit card merchant account, and send mobile checkout links directly within SMS threads to drastically streamline transactions. • Reputation Management & Google Reviews: Accelerate your brand's growth with built-in tools designed to automatically request, manage, and optimize your online reviews. • Template Library & Personalization Tokens: Launch campaigns faster using a library of pre-built templates and dynamic smart fields (e.g., {{FirstName}}) to maximize message relevance and conversion rates. Why Choose Textedly? By unifying scalable bulk messaging, intelligent AI voice and text agents, automated drip campaigns, and seamless payment processing, Textedly goes far beyond traditional text marketing. We provide a state-of-the-art, feature-rich ecosystem for organizations that demand innovative, effective, and automated communication with their audiences. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,375 **How Do G2 Users Rate Textedly?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.0/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 7.8/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 7.5/10 (Category avg: 8.3/10) **Who Is the Company Behind Textedly?** - **Seller:** [Textedly](https://www.g2.com/sellers/textedly) - **Company Website:** https://www.textedly.com/ - **Year Founded:** 2015 - **HQ Location:** Los Angeles, CA - **Twitter:** @textedly_ (400 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18029956/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Non-Profit Organization Management, Real Estate - **Company Size:** 66% Small-Business, 28% Mid-Market #### What Are Textedly's Pros and Cons? **Pros:** - Customer Support (336 reviews) - Ease of Use (323 reviews) - Helpful (257 reviews) - Communication (141 reviews) - Text Messaging (134 reviews) **Cons:** - Expensive (93 reviews) - Missing Features (79 reviews) - SMS Issues (58 reviews) - Learning Curve (57 reviews) - Limited Texting Features (52 reviews) ### What Do G2 Reviewers Say About Textedly? *AI-generated summary from verified user reviews* **Pros:** - Users commend Textedly for its **responsive customer support** , helping them navigate SMS marketing with ease and confidence. - Users find Textedly remarkably **easy to use** , with an intuitive interface that simplifies mass text scheduling and tracking. - Users appreciate the **helpful customer support** of Textedly, quickly resolving issues and ensuring smooth SMS marketing experiences. - Users appreciate the **easy communication capabilities** of Textedly, enhancing customer engagement and response rates significantly. - Users love the **efficiency of text messaging** with Textedly, saving time and improving appointment confirmations. **Cons:** - Users find Textedly's pricing to be **expensive** , especially with fees for features that should be included in basic plans. - Users are disappointed with the **missing features** like text list storage and higher-than-expected pricing for additional capabilities. - Users express concerns about **SMS issues** such as message expiration, character counting, and limited app functionality. - Users find the **learning curve challenging** with setup and initial processes being complex and unclear. - Users find the **limited texting features** of Textedly restrict their communication efficiency and flexibility. #### What Are Recent G2 Reviews of Textedly? **"[Textedly Has Made Our Marketing So Much Easier](https://www.g2.com/survey_responses/textedly-review-13098157)"** **Rating:** 4.5/5.0 stars *— Team S.* [Read full review](https://www.g2.com/survey_responses/textedly-review-13098157) --- **"[Textedly Is Easy to Use with truly Top-Tier Customer Support](https://www.g2.com/survey_responses/textedly-review-13041290)"** **Rating:** 5.0/5.0 stars *— Bethany V.* [Read full review](https://www.g2.com/survey_responses/textedly-review-13041290) --- #### What Are G2 Users Discussing About Textedly? - [What is Textedly used for?](https://www.g2.com/discussions/what-is-textedly-used-for) - 1 comment - [What are the features of SMS?](https://www.g2.com/discussions/textedly-what-are-the-features-of-sms) - [How much does Textedly cost?](https://www.g2.com/discussions/how-much-does-textedly-cost) - 2 comments - [How do you use Textedly?](https://www.g2.com/discussions/how-do-you-use-textedly) - 3 comments - [What is Textedly?](https://www.g2.com/discussions/what-is-textedly) - 2 comments ### 14. [Broadly](https://www.g2.com/products/broadly/reviews) Build a strong, lasting online presence and a reputation that helps you stand out in your area. Broadly helps thousands of local businesses attract leads, connect with and serve customers, and automatically request reviews - all from one easy-to-use app. Consistently provide a 5-star customer experience with a custom-built responsive website, automated web chat, streamlined text and email communication, and flexible mobile payment options. Our app connects with the tools you already use and comes with dedicated, ongoing customer support. Broadly makes it easy for customers to find you, work with you, and rave about you. To learn more about the Broadly solution, visit: https://broadly.com/how-it-works **Average Rating:** 4.7/5.0 **Total Reviews:** 72 **How Do G2 Users Rate Broadly?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.8/10 (Category avg: 8.8/10) - **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10) **Who Is the Company Behind Broadly?** - **Seller:** [Vendasta](https://www.g2.com/sellers/vendasta) - **Year Founded:** 2008 - **HQ Location:** Saskatchewan - **Twitter:** @Vendasta (3,930 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/203666/ (752 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Construction, Consumer Services - **Company Size:** 89% Small-Business, 9% Mid-Market #### What Are Broadly's Pros and Cons? **Cons:** - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About Broadly? *AI-generated summary from verified user reviews* **Cons:** - Users express frustration over **poor customer support** , making it difficult to receive assistance when needed. #### What Are Recent G2 Reviews of Broadly? **"[Switched from Broadly to Hatch](https://www.g2.com/survey_responses/broadly-review-7593751)"** **Rating:** 5.0/5.0 stars *— Samantha M.* [Read full review](https://www.g2.com/survey_responses/broadly-review-7593751) --- **"[Great Customer Service](https://www.g2.com/survey_responses/broadly-review-4286280)"** **Rating:** 5.0/5.0 stars *— Ed B.* [Read full review](https://www.g2.com/survey_responses/broadly-review-4286280) --- #### What Are G2 Users Discussing About Broadly? - [What is Broadly used for?](https://www.g2.com/discussions/what-is-broadly-used-for) ### 15. [Kenect](https://www.g2.com/products/kenect/reviews) Kenect is an AI-powered customer communication platform specifically designed for automotive and specialty dealerships. Its flagship product, Service AI, focuses on streamlining service operations by automating various customer interactions, thus enhancing efficiency and driving measurable revenue growth. By leveraging advanced artificial intelligence, Kenect transforms how dealerships manage their service lanes, ensuring that customer communication is both timely and effective. The primary audience for Kenect includes automotive dealerships aiming to optimize their service departments and improve customer engagement. Service AI addresses several critical use cases, such as automating appointment scheduling, sending maintenance reminders, and managing post-service follow-ups. By utilizing intelligent, two-way text messaging, the platform facilitates seamless communication between dealerships and their customers, ensuring that inquiries are handled promptly and accurately. This approach not only enhances customer satisfaction but also enables dealerships to capture more service opportunities. One of the standout features of Kenect is its Engage AI, which provides instant responses to inbound website leads and text inquiries. This capability ensures that potential customers receive immediate attention, significantly reducing the likelihood of lost opportunities. Additionally, the Voice AI component operates around the clock, answering inbound service calls, booking appointments, and addressing common questions. This 24/7 availability helps eliminate missed calls, which can have a substantial impact on a dealership's revenue. Kenect also offers integrated dealership texting and reputation management tools that go beyond mere automation. The platform is designed to generate more 5-star Google reviews, enhancing the dealership's online presence and credibility. Furthermore, the secure text-to-pay functionality simplifies payment processes for customers, making transactions more convenient and efficient. The unified nature of these features within a single platform distinguishes Kenect from generic AI tools, as it is specifically tailored to meet the unique workflows of dealerships. By integrating with leading Dealer Management Systems (DMS), Kenect triggers real-time, automated communication that aligns with dealership operations. This integration results in higher appointment show rates, reduced phone volume, a stronger online reputation, and ultimately, increased service revenue. Kenect's purpose-built approach ensures that dealerships can effectively harness the power of AI to enhance their service operations and improve customer experiences. **Average Rating:** 4.6/5.0 **Total Reviews:** 17 **How Do G2 Users Rate Kenect?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.5/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 7.3/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 7.5/10 (Category avg: 8.3/10) **Who Is the Company Behind Kenect?** - **Seller:** [Kenect](https://www.g2.com/sellers/kenect) - **Company Website:** https://www.kenect.com - **HQ Location:** Pleasant Grove, Utah, United States - **LinkedIn® Page:** https://www.linkedin.com/company/kenect/ (236 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 53% Small-Business, 24% Mid-Market #### What Are Kenect's Pros and Cons? **Pros:** - Client Interaction (4 reviews) - Ease of Use (3 reviews) - Easy Setup (3 reviews) - Efficiency (2 reviews) - Simple (2 reviews) **Cons:** - Poor Customer Support (1 reviews) - Usage Difficulty (1 reviews) ### What Do G2 Reviewers Say About Kenect? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **outstanding client interaction** with Kenect, highlighting personalized support and seamless communication capabilities. - Users praise the **ease of use** of Kenect, which streamlines tasks and enhances productivity across various roles. - Users praise Kenect for its **incredibly easy setup** , making the onboarding process quick and hassle-free. - Users praise Kenect for its **seamless efficiency** , enhancing productivity and simplifying task management for a smooth experience. - Users value the **simple setup and real-time communication** features of Kenect, enhancing customer interaction and review management. **Cons:** - Users experience challenges due to **poor customer support** response times, especially across different time zones. - Users find the **unexpected lockouts** from Repair Orders inconvenient, adding unnecessary steps to their workflow. #### What Are Recent G2 Reviews of Kenect? **"[Seamless Customer Communication with Kenect](https://www.g2.com/survey_responses/kenect-review-12799653)"** **Rating:** 5.0/5.0 stars *— Arthur L.* [Read full review](https://www.g2.com/survey_responses/kenect-review-12799653) --- **"[Effortless Client Communication, Needs Automated Replies](https://www.g2.com/survey_responses/kenect-review-12785438)"** **Rating:** 5.0/5.0 stars *— Alice S.* [Read full review](https://www.g2.com/survey_responses/kenect-review-12785438) --- ### 16. [SmartCustomer](https://www.g2.com/products/smartcustomer/reviews) SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency. **Average Rating:** 4.4/5.0 **Total Reviews:** 77 **How Do G2 Users Rate SmartCustomer?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.0/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 6.9/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 7.0/10 (Category avg: 8.3/10) **Who Is the Company Behind SmartCustomer?** - **Seller:** [SmartCustomer](https://www.g2.com/sellers/smartcustomer) - **Year Founded:** 2006 - **HQ Location:** Menlo Park, CA - **Twitter:** @_smartcustomer (2,786 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/smartcustomer/ (29 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Retail, Consumer Goods - **Company Size:** 78% Small-Business, 19% Mid-Market #### What Are SmartCustomer's Pros and Cons? **Pros:** - Automation (1 reviews) - Centralized Management (1 reviews) - Content Creation (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) **Cons:** - Limited Features (1 reviews) - Poor Customer Support (1 reviews) - Small Business Limitations (1 reviews) ### What Do G2 Reviewers Say About SmartCustomer? *AI-generated summary from verified user reviews* **Pros:** - Users find the **automation features** of SmartCustomer enhance their review collection, greatly improving feedback flow and ratings. - Users appreciate the **centralized management** of SmartCustomer, making it effortless to enhance customer feedback and ratings. - Users value the **easy-to-use content creation tools** of SmartCustomer, leading to increased reviews and better ratings. - Users commend SmartCustomer for its **responsive customer support** , leading to improved review collection and business outcomes. - Users value the **ease of use** of SmartCustomer, finding it intuitive and beneficial for their business needs. **Cons:** - Users feel that the **limited features** of SmartCustomer hinder the ability to gather unsolicited customer reviews effectively. - Users express frustration with the **poor customer support** of SmartCustomer, feeling neglected and undervalued in their experiences. - Users note the **limitations in soliciting natural reviews** which hinder growth and customer feedback for small businesses. #### What Are Recent G2 Reviews of SmartCustomer? **"[The Only Review-Capture Tool That Works with Our Rewards System](https://www.g2.com/survey_responses/smartcustomer-review-12908150)"** **Rating:** 4.5/5.0 stars *— ronald w.* [Read full review](https://www.g2.com/survey_responses/smartcustomer-review-12908150) --- **"[Fair Review Management with Great Customer Service](https://www.g2.com/survey_responses/smartcustomer-review-12908835)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/smartcustomer-review-12908835) --- #### What Are G2 Users Discussing About SmartCustomer? - [What is the best review site?](https://www.g2.com/discussions/what-is-the-best-review-site) - [Is Sitejabber free?](https://www.g2.com/discussions/is-sitejabber-free) - 1 comment - [Is Sitejabber a legitimate site?](https://www.g2.com/discussions/is-sitejabber-a-legitimate-site) - 1 comment - [What is Sitejabber?](https://www.g2.com/discussions/what-is-sitejabber) ### 17. [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) SurveySparrow is an AI-powered Customer Experience platform that goes further — bringing feedback from surveys, reviews, support conversations, calls, and social media into one place, and turning it into insights your team can act on the same day. Instead of managing a feedback program, you build a continuous system that improves customer satisfaction, retention, and growth. Try it free for 14 days. No credit card required. What Running CX on SurveySparrow Actually Looks Like: You want to run a survey — but not the kind that feels like a survey. With Conversational Surveys, it feels like a chat. Customers don't fill in a form; they have a conversation, and that changes everything. Response rates go up by 40%, and the answers actually mean something. But a good question only gets you so far. So Echo AI steps in mid-conversation, automatically asking the follow-ups your team would have asked anyway. The score comes with the story behind it. Now you've got responses — hundreds of them, maybe thousands. CogniVue reads every single one. Sentiment, themes, and trends all surfaced automatically, before anyone on your team opens a dashboard. No spreadsheets. No manual tagging. No waiting. And you didn't have to spend days building the survey in the first place. The AI Survey Builder suggested the questions, the logic, and the flow based on what you were trying to find out. Auto-Translate made sure it ran in every language your customers speak, across every channel they use — surveys, reviews, social, support, calls. All of it lands in one place through Omnichannel Feedback Collection. Your NPS, CSAT, and CES dashboards now reflect the full picture. Leadership sees what's happening in real time. And when something needs action, Workflow Automation makes sure it gets it — triggering follow-ups, notifying the right teams, and pushing data directly into Salesforce, HubSpot, Slack, Jira, and 95+ other tools without anyone having to move a thing manually. For teams in the field, there are Offline Surveys. For research that needs a human face, Video Surveys. For regulated industries, HIPAA Compliance. And for companies that want the entire experience to feel theirs unmistakably, Add Your Own Brand keeps your brand front and centre across every survey, every communication, and every customer touchpoint. That's the full loop. From the first question to the last action handled. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,024 **How Do G2 Users Rate SurveySparrow?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.3/10 (Category avg: 8.3/10) **Who Is the Company Behind SurveySparrow?** - **Seller:** [SurveySparrow Inc.](https://www.g2.com/sellers/surveysparrow-inc) - **Company Website:** https://surveysparrow.com/ - **Year Founded:** 2017 - **HQ Location:** Palo Alto, California - **Twitter:** @surveysparrow (904 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13253328 (412 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 25% Mid-Market #### What Are SurveySparrow's Pros and Cons? **Pros:** - Ease of Use (23 reviews) - Helpful (17 reviews) - User Interface (17 reviews) - Features (16 reviews) - Intuitive (15 reviews) **Cons:** - Poor Reporting (11 reviews) - Difficult Reporting (10 reviews) - Limited Customization (10 reviews) - Limited Reporting (10 reviews) - Expensive (9 reviews) ### What Do G2 Reviewers Say About SurveySparrow? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive and engaging interface** of SurveySparrow, enabling quick survey setup and boosting response rates. - Users find SurveySparrow to be **extremely helpful** , enhancing engagement and making survey execution simpler and more effective. - Users appreciate the **clean and user-friendly interface** of SurveySparrow, enhancing survey creation and engagement significantly. - Users love the **conversational interface** of SurveySparrow, enhancing engagement and making feedback collection seamless and intuitive. - Users love the **intuitive interface** of SurveySparrow, making survey creation and engagement a breeze. **Cons:** - Users find the **reporting options limited** , making quick reviews and data comparisons inconvenient for regular use. - Users find **difficult reporting** options and limited customization hinder the efficiency of their survey management and analysis. - Users find **limited customization options** frustrating, needing higher-tier plans for advanced features and flexible reporting. - Users note the **limited reporting** capabilities in SurveySparrow hinder in-depth analysis and custom insights. - Users find SurveySparrow to be **expensive** , especially for essential features that require higher-tier plans for full access. #### What Are Recent G2 Reviews of SurveySparrow? **"[Easy Setup, Clean Interface, and Smooth Survey Creation](https://www.g2.com/survey_responses/surveysparrow-review-12863198)"** **Rating:** 4.5/5.0 stars *— Muhammad O.* [Read full review](https://www.g2.com/survey_responses/surveysparrow-review-12863198) --- **"[SurveySparrow Makes Interactive, Easy Surveys and Streamlines Customer Feedback](https://www.g2.com/survey_responses/surveysparrow-review-12780059)"** **Rating:** 5.0/5.0 stars *— Sidharth B.* [Read full review](https://www.g2.com/survey_responses/surveysparrow-review-12780059) --- #### What Are G2 Users Discussing About SurveySparrow? - [What novel approaches are market researchers adopting with SurveySparrow to gain deeper insights?](https://www.g2.com/discussions/what-novel-approaches-are-market-researchers-adopting-with-surveysparrow-to-gain-deeper-insights) - [What is SurveySparrow used for?](https://www.g2.com/discussions/what-is-surveysparrow-used-for) - 2 comments ### 18. [The Ansira platform](https://www.g2.com/products/the-ansira-platform/reviews) Enterprise brands don't just run marketing campaigns — they manage complex ecosystems of dealers, franchisees, distributors, agents, and local partners. Without coordination, these networks become fragmented, leading to inconsistent messaging, inefficient spend, and limited visibility into performance. The Ansira platform is purpose-built to solve that by unifying the technology, data, and expertise that brands and their partners need to operate as one synchronized ecosystem. **Average Rating:** 4.9/5.0 **Total Reviews:** 280 **How Do G2 Users Rate The Ansira platform?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.4/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 9.3/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.0/10 (Category avg: 8.3/10) **Who Is the Company Behind The Ansira platform?** - **Seller:** [Ansira](https://www.g2.com/sellers/ansira) - **Company Website:** https://ansira.com - **Year Founded:** 1919 - **HQ Location:** St. Louis, US - **LinkedIn® Page:** https://www.linkedin.com/company/15013/ (1,256 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Travel Advisor, Marketing Manager - **Top Industries:** Leisure, Travel & Tourism, Marketing and Advertising - **Company Size:** 60% Small-Business, 21% Mid-Market #### What Are The Ansira platform's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Easy Integration (8 reviews) - Easy Integrations (8 reviews) - Integrations (8 reviews) - Features (6 reviews) **Cons:** - Difficult Learning (3 reviews) - Expensive (3 reviews) - High Pricing (3 reviews) - Improvement Needed (3 reviews) - Inadequate Support (3 reviews) ### What Do G2 Reviewers Say About The Ansira platform? *AI-generated summary from verified user reviews* **Pros:** - Users find Ansira's **ease of use** invaluable for deeper analysis and efficient marketing management. - Users find the **easy integration** of the Ansira platform enhances their marketing efficiency and effectiveness significantly. - Users commend the **easy integrations** of the Ansira platform, enhancing their efficiency and marketing effectiveness. - Users praise the **easy integrations** of the Ansira platform, enhancing marketing efficiency and streamlining analytics efforts. - Users enjoy the **ease of use and powerful features** of Ansira, enhancing their marketing analysis and campaign management. **Cons:** - Users find it challenging to adapt due to the platform's **difficult learning curve** and complex features. - Users find the **pricing high** compared to cheaper alternatives that offer similar quality and features. - Users find the **high pricing** of the Ansira platform concerning, especially when cheaper alternatives exist. - Users feel the **customer service and integration processes require improvement** , affecting overall efficiency and satisfaction. - Users express frustration with **inadequate support** , citing unresponsiveness and delays that hinder their overall experience. #### What Are Recent G2 Reviews of The Ansira platform? **"[Helped me improve sales insights and marketing performance](https://www.g2.com/survey_responses/the-ansira-platform-review-7132366)"** **Rating:** 4.5/5.0 stars *— Nitin S.* [Read full review](https://www.g2.com/survey_responses/the-ansira-platform-review-7132366) --- **"[Wide variety of marketing options I get with SproutLoud!!](https://www.g2.com/survey_responses/the-ansira-platform-review-9377739)"** **Rating:** 5.0/5.0 stars *— Sara C.* [Read full review](https://www.g2.com/survey_responses/the-ansira-platform-review-9377739) --- #### What Are G2 Users Discussing About The Ansira platform? - [What is the Ansira platform used for?](https://www.g2.com/discussions/what-is-the-ansira-platform-used-for) - [How do you use Ansira?](https://www.g2.com/discussions/how-do-you-use-ansira) - 1 comment - [How much does Ansira cost?](https://www.g2.com/discussions/how-much-does-ansira-cost) - 1 comment - [What is Ansira?](https://www.g2.com/discussions/what-is-ansira) - 1 comment ### 19. [Score My Reviews](https://www.g2.com/products/score-my-reviews/reviews) Score My Review is a state-of-the-art review and reputation management software for small and medium-sized businesses. Our automated and easy-to-use interface helps business owners collect authentic customer reviews on autopilot. With Score My Reviews, you can get more 5 Star reviews on review sites like Google, Facebook, and many other review sites that matter to your business. You will receive a notification anytime you receive a new review, and you can manage all your reviews under one roof within our platform. Review requests will be a breeze via our automated email and SMS text campaigns. **Average Rating:** 4.9/5.0 **Total Reviews:** 35 **How Do G2 Users Rate Score My Reviews?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.6/10 (Category avg: 8.8/10) - **Competitive Intelligence:** 8.1/10 (Category avg: 8.3/10) **Who Is the Company Behind Score My Reviews?** - **Seller:** [Score My Reviews](https://www.g2.com/sellers/score-my-reviews) - **Year Founded:** 2017 - **HQ Location:** Bethesda, Maryland - **Twitter:** @ScoreMyReviews (463 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/19138194/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Construction - **Company Size:** 94% Small-Business, 6% Mid-Market #### What Are Score My Reviews's Pros and Cons? **Pros:** - Review Increase (5 reviews) - Ease of Use (3 reviews) - Convenience (2 reviews) - Automation (1 reviews) - Client Interaction (1 reviews) ### What Do G2 Reviewers Say About Score My Reviews? *AI-generated summary from verified user reviews* **Pros:** - Users love how Score My Reviews helps to **boost review counts** quickly and efficiently after services are completed. - Users find Score My Reviews to be **very easy to use** , streamlining customer feedback collection effectively. - Users find **Score My Reviews highly convenient** , streamlining customer feedback and enhancing communication efficiency effortlessly. - Users value the **automation features** of Score My Reviews, streamlining communication and review collection effortlessly. - Users value the **client interaction capabilities** of Score My Reviews, which boost their Google reviews effectively. #### What Are Recent G2 Reviews of Score My Reviews? **"[Highly recommend for any business looking to fix their online reviews](https://www.g2.com/survey_responses/score-my-reviews-review-12663525)"** **Rating:** 5.0/5.0 stars *— Jane D.* [Read full review](https://www.g2.com/survey_responses/score-my-reviews-review-12663525) --- **"[Overall, a great tool for our business](https://www.g2.com/survey_responses/score-my-reviews-review-12534398)"** **Rating:** 5.0/5.0 stars *— Tatiana N.* [Read full review](https://www.g2.com/survey_responses/score-my-reviews-review-12534398) --- #### What Are G2 Users Discussing About Score My Reviews? - [What is Score My Reviews used for?](https://www.g2.com/discussions/what-is-score-my-reviews-used-for) ### 20. [Bizrate Insights](https://www.g2.com/products/bizrate-insights/reviews) Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn real buyer feedback into measurable growth. We offer a complete view of what’s working and what’s not, based on verified customer feedback taken at key moments across the shopping journey, from pre-purchase through post-fulfillment. Those survey responses power trusted UGC (like product reviews and Seller Ratings) and real-time KPIs we layer with in-person, expert human insights. We help you understand why customers abandon your site, what they love, where they had friction, and where they are shopping after they bounce. This will help you grow revenue and increase loyalty while boosting your online reputation. **Average Rating:** 4.6/5.0 **Total Reviews:** 35 **How Do G2 Users Rate Bizrate Insights?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.7/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 4.6/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.8/10 (Category avg: 8.3/10) **Who Is the Company Behind Bizrate Insights?** - **Seller:** [Bizrate Insights](https://www.g2.com/sellers/bizrate-insights) - **Company Website:** https://bizrateinsights.com - **Year Founded:** 1996 - **HQ Location:** Stamford, CT - **LinkedIn® Page:** https://www.linkedin.com/company/bizrateinsights/ (48 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Consumer Goods - **Company Size:** 51% Mid-Market, 26% Small-Business #### What Are Bizrate Insights's Pros and Cons? **Pros:** - Helpful (20 reviews) - Customer Feedback (18 reviews) - Ease of Use (14 reviews) - Feedback Management (13 reviews) - Insights (13 reviews) **Cons:** - Limitations (8 reviews) - Survey Issues (8 reviews) - Limited Customization (6 reviews) - Limited Data Analysis (5 reviews) - Missing Features (5 reviews) ### What Do G2 Reviewers Say About Bizrate Insights? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **excellent customer support** from Bizrate Insights, enhancing their feedback management experience. - Users value the **detailed customer feedback** from Bizrate Insights, which helps improve their business operations and customer care. - Users find Bizrate Insights incredibly **easy to use** , enhancing their ability to track customer sentiment and insights. - Users value the **detailed customer feedback** from Bizrate, which significantly enhances understanding and improving their services. - Users value the **actionable insights** from Bizrate Insights, enhancing understanding of customer satisfaction and performance benchmarks. **Cons:** - Users find certain aspects of Bizrate Insights **limited in customization** , impacting survey flexibility and data analysis efforts. - Users find the **survey design issues** of Bizrate Insights frustrating, feeling it lacks modern aesthetics and flexibility. - Users find **limited customization** in surveys and dashboards, hindering functionality and granular data analysis. - Users find the **limited data analysis** insufficient for deep insights, impacting understanding of customer journeys. - Users express concerns over **missing features** , such as limited data depth and survey engagement challenges. #### What Are Recent G2 Reviews of Bizrate Insights? **"[A fantastic platform for customer insights](https://www.g2.com/survey_responses/bizrate-insights-review-12704055)"** **Rating:** 5.0/5.0 stars *— Geoffrey N.* [Read full review](https://www.g2.com/survey_responses/bizrate-insights-review-12704055) --- **"[Driving Smarter Decisions Through Customer Feedback](https://www.g2.com/survey_responses/bizrate-insights-review-11728216)"** **Rating:** 4.5/5.0 stars *— J M.* [Read full review](https://www.g2.com/survey_responses/bizrate-insights-review-11728216) --- ### 21. [Oggvo](https://www.g2.com/products/oggvo/reviews) Oggvo makes it easy for small businesses to grow and stay competitive by simplifying their customer’s experience at every step of the journey. **Average Rating:** 4.8/5.0 **Total Reviews:** 294 **How Do G2 Users Rate Oggvo?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.4/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 9.2/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.3/10 (Category avg: 8.3/10) **Who Is the Company Behind Oggvo?** - **Seller:** [Oggvo](https://www.g2.com/sellers/oggvo) - **Year Founded:** 2018 - **HQ Location:** Seattle, US - **Twitter:** @OggvoReputation (23 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18456165/ (58 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Realtor, Real Estate Agent - **Top Industries:** Real Estate, Financial Services - **Company Size:** 95% Small-Business, 2% Enterprise #### What Are Oggvo's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Customer Support (4 reviews) - Content Creation (3 reviews) - Helpful (3 reviews) - Simple (3 reviews) **Cons:** - Billing Issues (1 reviews) - Deletion Issues (1 reviews) - Difficult Setup (1 reviews) - Expensive (1 reviews) - Photo Limitations (1 reviews) ### What Do G2 Reviewers Say About Oggvo? *AI-generated summary from verified user reviews* **Pros:** - Users love Oggvo's **ease of use** , with a user-friendly interface simplifying customer review management and boosting online visibility. - Users praise the **exceptional customer support** from Oggvo, highlighting helpful and insightful staff like Jessica and Cynthia. - Users commend Oggvo for its **effective content creation support** , enhancing their social media presence and visibility. - Users value the **exceptional customer service** from Oggvo, highlighting helpful support and guidance from team members. - Users find Oggvo to be **very easy to use** , with helpful support making the learning process simple and clear. **Cons:** - Users experience **billing issues** during setup, although assistance from the management team is helpful and supportive. - Users report significant **deletion issues** , including unaddressed account verifications and concerns over contract renewals. - Users experienced a **difficult setup** process with Oggvo, especially during the initial stages of use. - Users feel the price is **too high** for a service that can be managed independently, questioning its overall value. - Users desire the ability to share videos, highlighting the **photo limitations** of Oggvo's social media feature. #### What Are Recent G2 Reviews of Oggvo? **"[Jessica at Oggvo is Brilliant!](https://www.g2.com/survey_responses/oggvo-review-11425756)"** **Rating:** 5.0/5.0 stars *— Scott S.* [Read full review](https://www.g2.com/survey_responses/oggvo-review-11425756) --- **"[Outstanding ongoing service really sets this company apart](https://www.g2.com/survey_responses/oggvo-review-7785989)"** **Rating:** 5.0/5.0 stars *— Robynne W.* [Read full review](https://www.g2.com/survey_responses/oggvo-review-7785989) --- #### What Are G2 Users Discussing About Oggvo? - [What is Oggvo used for?](https://www.g2.com/discussions/what-is-oggvo-used-for) ### 22. [Marketing 360](https://www.g2.com/products/madwire-marketing-360/reviews) Marketing 360® was founded in 2009 by father and son, Joe and JB Kellogg, with a mission of making a difference by helping small businesses grow and their local communities grow. Now, located in Fort Collins, Colorado and Austin, Texas, Marketing 360 employs over 550 team members and has over 20,000 active SMB clients. Marketing 360 empowers small businesses with all the technology and talent they need to both manage and grow their business from a singular platform, including the ability to — build a professional website, accept and manage payments, manage leads and customers, book appointments, monitor reviews, manage social media, syndicate business listings, manage content marketing, run multi-channel digital advertising campaigns, and more. No more wasting time and money bouncing around multiple tools to manage and grow your business. **Average Rating:** 3.5/5.0 **Total Reviews:** 61 **How Do G2 Users Rate Marketing 360?** - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.0/10) - **Customer Feedback:** 6.7/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 5.4/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 0.0/10 (Category avg: 8.3/10) **Who Is the Company Behind Marketing 360?** - **Seller:** [Madwire](https://www.g2.com/sellers/madwire-1dbb6f4e-0b38-4f0e-aeae-c1cae5e8c0f5) - **Year Founded:** 2009 - **HQ Location:** Fort Collins, Colorado - **Twitter:** @Madwire (153 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1236339/ (414 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Construction, Real Estate - **Company Size:** 79% Small-Business, 16% Mid-Market #### What Are Marketing 360's Pros and Cons? **Pros:** - Customer Support (5 reviews) - Business Growth (3 reviews) - Customer Management (3 reviews) - Features (3 reviews) - Helpful (3 reviews) **Cons:** - Payment Issues (2 reviews) - Ad Issues (1 reviews) - Billing Issues (1 reviews) - Integration Difficulty (1 reviews) - Integration Issues (1 reviews) ### What Do G2 Reviewers Say About Marketing 360? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **responsive customer support** from Marketing 360, which provides valuable insights and assistance for their businesses. - Users highlight the **consistent business growth** achieved with Marketing 360's comprehensive services and expert support. - Users appreciate the **individualized approach** of Marketing 360, enhancing their competitive edge with tailored solutions and support. - Users commend the **integrated solutions** of Marketing 360, facilitating consistent growth and a seamless user experience. - Users find the **supportive team** at Marketing 360 invaluable for driving conversions and improving online presence. **Cons:** - Users find the **billing structure cumbersome** , but appreciate efforts to improve payment solutions. - Users express concern over the **lack of management check-ins** , which affects support and guidance during use. - Users find the **billing issues** somewhat cumbersome, though solutions are being developed to alleviate the challenges. - Users find the **integration difficulty** with social media platforms to be laborious and sometimes glitchy, though improvements are noted. - Users find **integration issues** with Marketing 360's portal and social media platforms somewhat frustrating, despite some improvements. #### What Are Recent G2 Reviews of Marketing 360? **"[Hands on Digital Marketing Agency](https://www.g2.com/survey_responses/marketing-360-review-10705635)"** **Rating:** 5.0/5.0 stars *— Martin W.* [Read full review](https://www.g2.com/survey_responses/marketing-360-review-10705635) --- **"[Marketing Company I can count on to move our business forward.](https://www.g2.com/survey_responses/marketing-360-review-11293833)"** **Rating:** 5.0/5.0 stars *— Jeffrey L.* [Read full review](https://www.g2.com/survey_responses/marketing-360-review-11293833) --- #### What Are G2 Users Discussing About Marketing 360? - [What is Marketing 360 used for?](https://www.g2.com/discussions/what-is-marketing-360-used-for) - [What does Marketing 360 do?](https://www.g2.com/discussions/what-does-marketing-360-do) - [What software do marketing managers use?](https://www.g2.com/discussions/what-software-do-marketing-managers-use) - [Where is marketing 360 located?](https://www.g2.com/discussions/where-is-marketing-360-located) - 1 comment - [How much does marketing360 cost?](https://www.g2.com/discussions/how-much-does-marketing360-cost) - 1 comment ### 23. [Trustpilot](https://www.g2.com/products/trustpilot/reviews) Trustpilot is a customer review management tool that helps businesses engage and build trust with their customers. Founded in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. Trustpilot provides businesses with the necessary tools to assist with review invitations, onsite widgets, Google Seller Ratings, rich snippet stars, and more, to help stand out where it matters most - in search. Our powerful reporting and analytics also allows brands to boost LTV, conversion rates, and ROI. Sign up for a free account today to experience the power of reviews! **Average Rating:** 3.4/5.0 **Total Reviews:** 252 **How Do G2 Users Rate Trustpilot?** - **Has the product been a good partner in doing business?:** 6.8/10 (Category avg: 9.0/10) - **Customer Feedback:** 7.8/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 7.5/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 6.8/10 (Category avg: 8.3/10) **Who Is the Company Behind Trustpilot?** - **Seller:** [Trustpilot](https://www.g2.com/sellers/trustpilot) - **Year Founded:** 2007 - **HQ Location:** Copenhagen, Denmark - **Twitter:** @Trustpilot (30,190 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/862573/ (1,367 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder - **Top Industries:** Financial Services, Retail - **Company Size:** 60% Small-Business, 32% Mid-Market #### What Are Trustpilot's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Reputation Management (4 reviews) - Easy Setup (3 reviews) - Helpful (3 reviews) - Review Management (3 reviews) **Cons:** - Poor Customer Support (10 reviews) - Review Issues (10 reviews) - Review Manipulation (6 reviews) - Expensive (5 reviews) - Billing Issues (2 reviews) ### What Do G2 Reviewers Say About Trustpilot? *AI-generated summary from verified user reviews* **Pros:** - Users find Trustpilot's platform to be **easy to navigate** , facilitating quick access to vital reviews and information. - Users value Trustpilot for its **efficient reputation management tools** , streamlining feedback integration and enhancing decision-making. - Users praise Trustpilot for its **easy setup** , allowing swift initiation and effective management of feedback processes. - Users appreciate the **quick responses** on Trustpilot, valuing its ease of use for learning about products. - Users value Trustpilot's **efficient review management tools** , streamlining feedback integration and automating time-consuming processes. **Cons:** - Users experience **poor customer support** with Trustpilot, facing unclear processes and inadequate assistance during disputes. - Users experience **stressful review moderation** with aggressive policies and vague communication, complicating interactions and business reputation. - Users feel that **review manipulation** on Trustpilot leads to lost reviews and an overly stressful moderation process. - Users find Trustpilot's pricing to be **excessively high** , especially for basic features and limited review invites. - Users face **billing issues** with Trustpilot due to unexpected price hikes and rigid contract renewals, causing financial strain. #### What Are Recent G2 Reviews of Trustpilot? **"[Genuine Verified Reviews That Boost SEO Visibility](https://www.g2.com/survey_responses/trustpilot-review-12678034)"** **Rating:** 5.0/5.0 stars *— Visal K.* [Read full review](https://www.g2.com/survey_responses/trustpilot-review-12678034) --- **"[Trustpilot Makes Confident Buying Decisions Easy](https://www.g2.com/survey_responses/trustpilot-review-13040258)"** **Rating:** 4.5/5.0 stars *— Muzammil M.* [Read full review](https://www.g2.com/survey_responses/trustpilot-review-13040258) --- #### What Are G2 Users Discussing About Trustpilot? - [What is Trustpilot used for?](https://www.g2.com/discussions/what-is-trustpilot-used-for) - 1 upvote ### 24. [Social Places](https://www.g2.com/products/social-places/reviews) Our platform provides a centralized dashboard for managing Google Business Profiles (GMB), Apple Maps, Bing, Facebook and Trip Advisor listings for company locations. Integrating with Here Technologies, Tele Atlas, and your website store locator, our solutions provide customers and search engines with accurate business information, while our team of account managers and digital coordinators will optimize your local presence and provide strategy for improved brand reputation and review generation. Listings, Reputation, and Social suites allow teams to update, log, and publish content across major social media platforms, using brand-tone suggested comments and review responses to quickly interact with customers online. The dashboard consists of online listings and reputation management tools - listed below: Listings - Setup, optimize & manage location pages across channels. Store Locator Tool - Store Locator integration with local pages to improve SEO and help customers find you. Reputation - Centralize & respond to feedback across multiple digital channels, with reports on local sentiment. Social - Upload, schedule & approve localized media content at scale. Increase local advertising with store pages. Ads - Paid Media & Data visualization across 100+ platforms. Bookings - Booking software built specifically for multi-unit brands. Salons, restaurants, car repair, warranty, and event management all make use of booking software. Get started with as many locations as you like, build a local marketing strategy and have your entire network of stores reach your audience better, provide better customer support, drive sales, and more importantly, keep your existing customers happy. **Average Rating:** 4.7/5.0 **Total Reviews:** 95 **How Do G2 Users Rate Social Places?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.5/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 9.2/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 9.1/10 (Category avg: 8.3/10) **Who Is the Company Behind Social Places?** - **Seller:** [Social Places](https://www.g2.com/sellers/social-places) - **Year Founded:** 2013 - **HQ Location:** Cape Town, Western Cape - **LinkedIn® Page:** https://www.linkedin.com/company/social-places/ (69 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Food & Beverages - **Company Size:** 45% Small-Business, 34% Mid-Market #### What Are Social Places's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Centralized Management (2 reviews) - Easy Setup (2 reviews) - Helpful (2 reviews) - Scheduling (2 reviews) **Cons:** - Dashboard Issues (1 reviews) - Duplication Issues (1 reviews) - Editing Limitations (1 reviews) - Feature Issues (1 reviews) - Layout Issues (1 reviews) ### What Do G2 Reviewers Say About Social Places? *AI-generated summary from verified user reviews* **Pros:** - Users find Social Places to be **highly user-friendly** , enabling effortless navigation and streamlined client management on one dashboard. - Users value the **centralized management** of Social Places, enjoying seamless access to all clients on one dashboard. - Users praise the **easy setup** of Social Places, enhancing user-friendliness and streamlining dashboard access for clients. - Users appreciate the **user-friendliness** of Social Places, enjoying seamless management of their clients and features. - Users value the **convenience of scheduling** in Social Places, allowing quick approvals for multiple store posts. **Cons:** - Users face **dashboard issues** , struggling with limited calendar visibility and a cluttered interface impacting usability. - Users face **duplication issues** with Social Places, lacking an intuitive calendar view for scheduling and managing posts efficiently. - Users dislike the **editing limitations** , preferring a streamlined calendar view for easier scheduling and post management. - Users note that the **booking feature needs refinement** , indicating it could benefit from a refresh for improved usability. - Users are frustrated by the **layout issues** , wishing for a clearer calendar view and simplified dashboard experience. #### What Are Recent G2 Reviews of Social Places? **"[Most Affordable & Comprehensive local Marketing Solution Around.](https://www.g2.com/survey_responses/social-places-review-10836678)"** **Rating:** 5.0/5.0 stars *— Sabrina L.* [Read full review](https://www.g2.com/survey_responses/social-places-review-10836678) --- **"[Effortless Scheduling with a User-Friendly Interface](https://www.g2.com/survey_responses/social-places-review-12248883)"** **Rating:** 5.0/5.0 stars *— Kristi d.* [Read full review](https://www.g2.com/survey_responses/social-places-review-12248883) --- #### What Are G2 Users Discussing About Social Places? - [What is your experience with Social Places for managing online reputation, and what features do you find most valuable?](https://www.g2.com/discussions/what-is-your-experience-with-social-places-for-managing-online-reputation-and-what-features-do-you-find-most-valuable) - [What is Social Places used for?](https://www.g2.com/discussions/what-is-social-places-used-for) ### 25. [Kimoby](https://www.g2.com/products/kimoby/reviews) Kimoby is a Service Lane Operating System built for automotive dealership service departments. It consolidates two-way texting, inspections, V2C with AI-generated estimates, digital estimates with one-tap customer approval, mobile payments, in-person payment terminals, loaner fleet management, Voice AI agent for missed calls, CSI follow-up, and marketing campaigns into one platform. Kimoby integrates with CDK (with write-back), Reynolds and Reynolds, PBS, Tekion, DealerTrack, Autosoft, Serti, Dealer Vu, and Quorum. When a customer approves an estimate or makes a payment, it writes back to the DMS repair order automatically. Over 1,000 dealerships across in the United States and Canada use Kimoby. BMW Activities Fund approved vendor with exclusive myBMW app integration. VW eConnect and CMC approved. Ford Commitment Program qualifying vendor. Month-to-month contracts. No setup fee. No long-term commitment. Transparent pricing published at kimoby.com/pricing. **Average Rating:** 4.8/5.0 **Total Reviews:** 66 **How Do G2 Users Rate Kimoby?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.8/10 (Category avg: 8.8/10) - **Competitive Intelligence:** 8.3/10 (Category avg: 8.3/10) **Who Is the Company Behind Kimoby?** - **Seller:** [Kimoby](https://www.g2.com/sellers/kimoby) - **Year Founded:** 2013 - **HQ Location:** Québec, CA - **LinkedIn® Page:** https://www.linkedin.com/company/kimoby/ (51 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Service Advisor - **Top Industries:** Automotive - **Company Size:** 57% Small-Business, 41% Mid-Market #### What Are Kimoby's Pros and Cons? **Pros:** - Easy Communication (2 reviews) - Ease of Use (1 reviews) - Time-Saving (1 reviews) **Cons:** - Missing Features (1 reviews) - SMS Issues (1 reviews) - Software Glitches (1 reviews) ### What Do G2 Reviewers Say About Kimoby? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy communication** offered by Kimoby, enhancing interactions for tech-savvy individuals. - Users appreciate the **ease of use** of Kimoby, facilitating seamless communication for tech-savvy advisors. - Users value the **time-saving benefits** of Kimoby, allowing them to focus more on work and less on calls. **Cons:** - Users desire a **quick add customer feature** on all pages for improved accessibility and efficiency. - Users report **double texting issues** with Kimoby, causing confusion for guests about service notifications. - Users report **minor software glitches** causing double texts to guests, leading to confusion about service notifications. #### What Are Recent G2 Reviews of Kimoby? **"[a huge time saver](https://www.g2.com/survey_responses/kimoby-review-4991433)"** **Rating:** 5.0/5.0 stars *— JT B.* [Read full review](https://www.g2.com/survey_responses/kimoby-review-4991433) --- **"[Kimoby is great!](https://www.g2.com/survey_responses/kimoby-review-4997678)"** **Rating:** 4.5/5.0 stars *— Maria W.* [Read full review](https://www.g2.com/survey_responses/kimoby-review-4997678) --- #### What Are G2 Users Discussing About Kimoby? - [What is Kimoby used for?](https://www.g2.com/discussions/what-is-kimoby-used-for) ## What Is Online Reputation Management Software? [Marketing Software](https://www.g2.com/categories/marketing) ## What Software Categories Are Similar to Online Reputation Management Software? - [Local SEO Software](https://www.g2.com/categories/local-seo) - [Local Listing Management Software](https://www.g2.com/categories/local-listing-management) - [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms) --- ## How Do You Choose the Right Online Reputation Management Software? ### What You Should Know About Online Reputation Management Software ### What is Online Reputation Management Software? Online reputation management software, also known as review management software, is designed to help businesses monitor their online reviews across many review platforms. These solutions help companies identify and respond to negative reviews, promote positive customer experiences, and solicit new reviews from their customer base. Most products also contain functionality for monitoring brand mentions across social media channels. In addition to aggregating reviews, online reputation management platforms interpret and analyze review data to provide an overall picture of a brand’s reputation. These tools use sentiment analysis to determine positive, negative, or neutral emotion, enabling users to quickly discover unsatisfied customers and remedy the situation if necessary. Businesses also use online reputation management software to capture positive customer experiences and leverage them as social proof. #### What Types of Online Reputation Management Software Exist? Online reputation management software can take a proactive or reactive approach to customer reviews. Reactive platforms exclusively provide review monitoring tools to either identify positive reviews or send alerts in case of negative reviews. Proactive products, on the other hand, provide tools such as review request forms, surveys, SMS marketing, and other mechanisms for review generation. Depending on a company’s strategies for review generation and customer experience, certain proactive, reactive, and hybrid response products can provide great overall benefit. ### What are the Common Features of Online Reputation Management Software? Online reputation management platforms offer a range of features that enable businesses to gather, monitor, analyze, and distribute customer reviews. **Customer feedback:** Online reputation management products are designed to scrape reviews from a variety of review platforms and store them as historical records. This allows users to view all their online reviews from one centralized platform, rather than manually checking individual review sites. In addition to collecting reviews, online reputation management tools use feedback data to help businesses analyze their brand reputation, customer sentiment, and customer demographics. **Review generation:** Most online reputation management platforms provide one or more methods for generating new customer reviews. Common tools for review generation include web forms and invitations to fill out surveys via email, SMS, or messaging platforms. As a result, many products integrate with or offer features from other popular software solutions, such as [email marketing software](https://www.g2.com/categories/email-marketing), [live chat software](https://www.g2.com/categories/live-chat), and [SMS marketing software](https://www.g2.com/categories/sms-marketing). [**Competitive intelligence**](https://www.g2.com/categories/online-reputation-management/f/competitive-intelligence) **:** Companies may wish to benchmark their reputation performance against their competitors’ to see how they stack up. Online reputation management platforms offer competitive intelligence features that enable users to monitor their competitors’ reputations and customer sentiment in real time. Competitive intelligence data can help a business identify gaps in their competitors’ offerings and leverage this knowledge to improve their products or marketing strategies. **Sentiment analysis:** Many online reputation management products incorporate [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) algorithms to analyze the text of a review or social media message and assign it a positive, negative, or neutral sentiment. Sentiment analysis gives users greater visibility into how customers are feeling and makes it easier to identify the most common issues or frustrations customers are raising. **Social media marketing:** In online reputation management platforms, [social media marketing tools](https://www.g2.com/categories/social-media-marketing) help businesses engage in social listening and respond to customers on social networks. As a growing number of consumers share their experiences online, businesses need to be aware of what customers are saying about them on social media. These tools enable companies to respond quickly to customer complaints as well as promote positive customer experiences. Other Features of Online Reputation Management Software: [Digital Media Monitoring Capabilities](https://www.g2.com/categories/online-reputation-management/f/digital-media-monitoring), [Employee Performance Capabilities](https://www.g2.com/categories/online-reputation-management/f/employee-performance), [Revenue Reporting Capabilities](https://www.g2.com/categories/online-reputation-management/f/revenue-reporting), [Social Media Management Capabilities](https://www.g2.com/categories/online-reputation-management/f/social-media-management), [Team Workflow Capabilities](https://www.g2.com/categories/online-reputation-management/f/team-workflow) ### What are the Benefits of Online Reputation Management Software? Online reputation management software can be beneficial across many different areas of business. While the main function of online reputation management platforms is to gather and interpret customer reviews, these products also provide capabilities for turning bad reviews into positive customer experiences, generating new reviews, and improving a company’s website ranking on search engines. **Review management:** Most online reputation management software comes with tools for users to monitor keywords and brand mentions. Different alerts can be automated to signify positive and negative reviews as well as customer inquiries. Since it’s nearly impossible to delete or hide reviews, online reputation management products allow teams to identify users who expressed negative experiences. Instead of reporting the review or complaining to the reviewer days, weeks, or months later, companies can quickly ask about the problems and remedy the issues. If a business can fix or alleviate the complaint, customers are more likely to recommend a product or edit their review. Additionally, when businesses respond publicly to negative reviews, it demonstrates to potential customers that the company cares about providing a positive experience. **Review automation:** It can be difficult for businesses to gather positive, verified feedback from real customers, but online reputation management software makes the process easier with capabilities for collecting reviews from a business’ customer base. These products come equipped with customizable surveys and forms that can be sent to customers, usually via email or SMS. Advanced solutions offer workflows to automate review generation. For example, a review request may be sent to a customer after they make a purchase or finish a conversation with customer support. Most products will enable businesses to collect customer reviews for a variety of review sites, social media platforms, and search engines, although some may focus on only one channel. **Reputation monitoring:** With so many channels available for consumers to share their experiences with a product or business, it can be difficult for companies to gain an overall view of their brand’s reputation. Online reputation management platforms monitor multiple outlets where consumers may be leaving feedback about a business, so marketers and business owners don’t have to worry about tracking a dozen different review sites, directories, and social media channels. Review management software allows them to see all their brand’s reviews and ratings from a single dashboard. These solutions also enable businesses to view historical performance, which can be useful for understanding how a brand’s reputation has changed over time. **Search engine optimization (SEO):** Online reputation management software can help businesses improve their website’s ranking on search engines. In local searches, search engine algorithms favor businesses with more reviews and higher ratings. Testimonials and customer reviews are also a great source of user-generated content, which businesses can post on social media as part of their SEO strategy. ### Who Uses Online Reputation Management Software? Online reputation management software provides numerous benefits and features for both internal and customer-facing teams. **Customer service:** Customer service teams use online reputation management software to monitor review sites for new customer feedback. Users can be alerted when a negative review is posted, so customer service reps can respond immediately. If a rep can resolve the complaint, the customer may feel inclined to edit their review and give the business a more favorable rating. **Marketing teams:** Marketers use online reputation management platforms to source marketing materials. Positive customer reviews and testimonials are a valuable form of social proof and can be leveraged in digital advertising, social media marketing, and other promotions. Online reputation management products also provide important customer demographic data, which marketers can use to assess their marketing campaigns and create targeted campaigns that align with the customers’ demographics. **Product managers:** While product managers may not interact with online reputation management software directly, they can greatly benefit from the data the platforms provide. If many customers write reviews complaining about the same product feature, online reputation management solutions can capture their feedback and identify the product feature as a common issue for customers. This information can help product managers understand pain points within their product and make improvements for future versions. #### Software Related to Online Reputation Management Software Related solutions that can be used together with online reputation management software include: [Social media monitoring software](https://www.g2.com/categories/social-media-monitoring) **:** Some online reputation management platforms offer features of social media monitoring software. These tools help companies listen for a specific brand or keyword mentions across social media channels like Twitter, Facebook, and Instagram. Businesses use social media monitoring software to analyze customer sentiment, respond to positive or negative mentions, identify social trends, track competitors, and discover influencers. [Enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) **:** While online reputation management software collects a business’s reviews from external sources, enterprise feedback management (EFM) allows businesses to gather and store customer feedback internally. Companies use EFM applications to build surveys, solicit feedback, and calculate net promoter scores (NPS). The data collected through enterprise feedback management platforms can be distributed and leveraged throughout many different departments in an organization. [Product reviews software](https://www.g2.com/categories/product-reviews) **:** E-commerce businesses use product reviews software to host reviews of products on their websites. These reviews help brands measure customer satisfaction, identify unhappy customers, and improve their products and customer experience. Though there is little overlap, some product review solutions also provide features of online reputation management software. [Local listing management software](https://www.g2.com/categories/local-listing-management) **:** Online reputation is an important consideration for local businesses, which often rely on word of mouth, reviews, and online visibility to improve their foot traffic and sales. As a result, many online reputation management products contain features of local listing management. These solutions allow businesses to manage and update their online listings across directories, apps, and websites, ensuring a positive customer experience and improving local SEO. ### Challenges with Online Reputation Management Software Depending on a business’ specific requirements and capabilities, adopting an online reputation management software can pose a few challenges. **Compliance requirements:** Some industries must comply with certain standards to protect sensitive data or consumer privacy. For example, businesses in the healthcare industry must ensure their patients’ data remains confidential by working with software vendors that comply with HIPAA. If this is the case for a business, they must seek out vendors that promote compliance and ask about their privacy and security safeguards. **Responding to negative feedback:** Not all reviews are going to be positive. Some customers are simply looking for a place to vent their frustrations, while others have genuine concerns or constructive feedback. It’s important to always respond to negative reviews—users must not ignore, delete, or hide negative reviews, as this can further erode the customers’ trust. Before implementing an online reputation management solution, businesses must establish the dos and don’ts of responding to reviews and make sure their team understands these guidelines. There are many resources online that advise on how to respond to negative reviews. **Siloed information:** Online reputation management tools should be adopted by all stakeholders for a business to realize the product’s full potential. Ownership of the software may lie with only one department, but customer service and marketing teams should both be involved in the process of review management. By working together, marketing and customer service teams can respond effectively to negative feedback, resolve issues, and promote brand advocacy through positive reviews. Product managers should be looped in as necessary when customers make suggestions for new features or mention a bug.  ### How to Buy Online Reputation Management Software #### Requirements Gathering (RFI/RFP) for Online Reputation Management Software Whether a company is purchasing an online reputation management solution for the first time or looking to replace their current system, G2.com can assist buyers with the selection process. Generally, the most important considerations for this type of software are the feature set, pricing, integrations, and customer support. Businesses should create a list of requirements based on their desired outcomes for the product, for example: - Does the company want to prioritize review generation or is reputation monitoring the primary objective? - If review automation is necessary, then the considered tools must integrate well with the current technology stack of a company. - Some software vendors provide 24/7 support or even a managed service to help their customers respond to reviews. If a business requires this type of service, they can ask vendors about the level of support they offer. #### Compare Online Reputation Management Software Products **Create a long list** Using their unique list of requirements, buyers should create a long list of potentially viable online reputation management products. They can consult online review sites like G2.com to find out which solutions are the most popular or have the highest satisfaction ratings. Take this opportunity to learn how the vendor manages their online reputation. **Create a short list** After creating a long list, buyers should narrow down their selections by eliminating the products that won’t meet their business needs. Pricing, integrations, compliance, and support may be factors that contribute to a product’s suitability.  **Conduct demos** All products on the buyer’s shortlist should be vetted by conducting demos. This is an opportunity to find out how a product works firsthand, so buyers must come prepared with questions guided by the requirements gathering conducted at the beginning of the selection process. If the product will be used by multiple teams within the company -- for example, marketing and customer service -- they can ask the vendor to walk through the product’s features for each persona.  #### Selection of Online Reputation Management Software **Choose a selection team** The organization should involve any relevant personas as early as possible in the selection process. With review management software, it will be necessary to consult both managers and individual contributors in marketing and customer service departments, as they will likely be the heaviest users of the platform. The selection team should also consist of a project manager to coordinate efforts and ensure the process runs smoothly.  **Negotiation** Before signing a contract, it is imperative to open up a conversation about pricing and contract length. While a few vendors may not budge on pricing, most will offer flexible pricing plans based on the exact features the business needs or the length of the contract. **Final decision** To conclude the selection process, and before going all in, it is suggested to run a pilot program with a small group of users. If the platform meets all the requirements and is well received, the buyer can be confident in rolling out the platform to the rest of the company. If not, it might be time to try another product from the short list. ### Online Reputation Management Software Trends **Social media** While only a small percentage of customers will take the initiative to write a review for a business without being asked, many more are likely to mention a brand, product, or service on social media. As a result, businesses need to invest in social listening if they are serious about managing their online reputation. Many online reputation management products provide enhanced social media monitoring features that enable users to track brand mentions, engage with customers, search and filter discussions, and identify trending topics. These tools can even help businesses engage in [social customer service](https://www.g2.com/categories/social-customer-service). **Natural language processing** It is increasingly common for reputation management tools to have built-in [natural language understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) capabilities to assist with keyword tagging, topic clustering, and sentiment analysis. These features make it possible not only for businesses to monitor their reviews, but to make data-driven decisions based on emerging trends and customer sentiment. For products that leverage artificial intelligence to consolidate and analyze customer feedback from other channels and not just review sites, buyers can browse G2’s category for [feedback analytics software](https://www.g2.com/categories/feedback-analytics). ### FAQs for Online Reputation Management Software ### Most Popular FAQs #### Which Online Reputation Management Software has the best reviews? Across verified buyer reviews on G2, a handful of platforms consistently receive the highest scores for overall satisfaction, recommendation rates, and support quality. Here are the top-rated options: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A streamlined review generation tool that automates customer outreach to build a stronger, more consistent review profile across platforms. - [Okendo](https://www.g2.com/products/okendo/reviews) — A customer marketing platform that helps brands collect and showcase reviews, ratings, and user-generated content to drive trust and conversion. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — An all-in-one experience platform that centralizes reviews, messaging, and customer feedback to help businesses manage and improve their online reputation at scale. #### What is the top software for managing online business reputation? The most widely adopted platforms for managing online business reputation combine review monitoring, listing management, and customer feedback tools in a unified workflow. Top options used by businesses across industries include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — A comprehensive reputation and customer experience platform that consolidates reviews across 200+ sites, enabling businesses to respond, analyze, and improve in one place. - [SOCi](https://www.g2.com/products/soci/reviews) — A social and reputation management platform built for multi-location brands, helping teams monitor local reviews and maintain brand consistency at scale. - [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform that manages business listings, reviews, and search visibility across hundreds of directories and search engines simultaneously. - [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise reputation management solution that aggregates customer feedback, competitive benchmarking, and location-level performance into actionable insights. #### What is the best app for company reputation management? The best apps for company reputation management offer real-time alerts, multi-platform monitoring, and tools to engage with customers quickly from anywhere. Leading picks based on verified reviews include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Provides a mobile-accessible, centralized dashboard for monitoring and responding to reviews and messages across the web, ideal for businesses managing their reputation on the go. - [SOCi](https://www.g2.com/products/soci/reviews) — Delivers reputation management at scale for franchises and multi-location businesses, with tools to localize content and respond to reviews from a single platform. - [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Helps software companies leverage G2 review data and buyer intent signals to build credibility and amplify their reputation within high-intent buying audiences. #### What are the most popular community management tools for online platforms? Popular community management tools in the online reputation space focus on monitoring brand sentiment, engaging customers across digital touchpoints, and centralizing multi-channel conversations. Widely reviewed solutions include: - [SOCi](https://www.g2.com/products/soci/reviews) — Enables community managers at multi-location brands to engage with local audiences via reviews, social posts, and Q&A from one unified platform. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Combines review management with webchat, messaging, and survey tools, making it a strong fit for businesses looking to centralize community engagement. - [YouScan](https://www.g2.com/products/youscan/reviews) — A social listening and visual intelligence platform that monitors brand mentions, consumer sentiment, and community trends across social media and the broader web. #### How do you manage your online reputation? Managing your online reputation effectively involves monitoring what's being said about your brand, responding to reviews in a timely manner, generating new reviews consistently, and resolving customer concerns before they escalate. A strong reputation management strategy typically includes four core pillars: proactive review generation, real-time monitoring across platforms, centralized response workflows, and analytics to track sentiment trends over time. Businesses that automate these workflows through dedicated software tend to see faster response times, higher review volumes, and improved customer trust. For a full breakdown of available tools, explore the [Online Reputation Management Software category on G2](https://www.g2.com/categories/online-reputation-management). ### Small Business FAQs #### What is the most affordable Online Reputation Management Software for SMBs? For [small and medium-sized businesses](https://www.g2.com/categories/online-reputation-management/small-business), cost-effective reputation tools often offer streamlined feature sets focused on review generation and basic monitoring without the overhead of enterprise pricing. Budget-friendly options with strong SMB user bases include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A lightweight, automated review generation tool designed specifically for small businesses that want to grow their review count with minimal manual effort. - [NiceJob](https://www.g2.com/products/nicejob/reviews) — A reputation marketing platform built for service-based small businesses, automating review requests and referrals to generate more word-of-mouth growth. - [Liftify](https://www.g2.com/products/liftify/reviews) — A Google review growth service that helps small businesses build a steady stream of customer reviews through a done-for-you, managed outreach model. #### What is the best Online Reputation Management Software for startups? Startups need reputation management tools that are fast to implement, intuitive to use, and deliver quick results without requiring a dedicated marketing team. Top-rated platforms among early-stage and growing businesses include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Earns a top ease-of-use score among reviewed users, making it one of the simplest tools for startups to launch a review generation program without technical overhead. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers a scalable all-in-one platform that startups can grow into, covering review management, messaging, and surveys from day one without needing multiple tools. - [Okendo](https://www.g2.com/products/okendo/reviews) — A customer review platform favored by direct-to-consumer startups for its polished review widgets, UGC capabilities, and seamless e-commerce integrations. #### Which Online Reputation Management Software is the most user-friendly for startups? For startups with lean teams, ease of use is often the deciding factor. The best tools require minimal onboarding and deliver value quickly without technical complexity. The most user-friendly options based on verified ease-of-use scores include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves the highest ease-of-use rating in the category, with a simple setup that lets small teams automate review collection within minutes of signing up. - [Okendo](https://www.g2.com/products/okendo/reviews) — Known for its clean interface and intuitive review management dashboard, Okendo is frequently highlighted by users for how easy it is to configure and manage day-to-day. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Despite its broad feature set, Birdeye earns strong ease-of-use marks and provides robust onboarding support that helps new teams get up and running quickly. #### What Online Reputation Management Software do small businesses in service industries use most? Service-based [small businesses](https://www.g2.com/categories/online-reputation-management/small-business), including healthcare providers, real estate agencies, and consumer service companies—rely on reputation tools that make it easy to request, collect, and respond to reviews at the point of service. Platforms commonly used in these industries include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Widely used by healthcare, dental, and real estate professionals for its automated review request workflows and communication tools built with compliance-sensitive industries in mind. - [SOCi](https://www.g2.com/products/soci/reviews) — Popular with multi-location service brands in real estate and automotive, where managing local reviews and listings at scale across dozens of storefronts is a daily operational need. - [Liftify](https://www.g2.com/products/liftify/reviews) — A managed service model that handles the review generation process end-to-end, making it a strong fit for small service businesses that lack dedicated marketing resources. #### How quickly can a small business get started with Online Reputation Management Software? Most modern reputation management tools are cloud-based and designed for fast deployment, many [small business](https://www.g2.com/categories/online-reputation-management/small-business) users report going live within a day or less, with platforms like ReputationStacker and NiceJob offering near-instant setup through automated onboarding flows. Tools built specifically for SMBs consistently outperform enterprise-grade platforms in time-to-value, particularly for businesses that don't require deep CRM or POS integrations out of the gate. For those that do need integrations, platforms like [Birdeye](https://www.g2.com/products/birdeye/reviews) and [SOCi](https://www.g2.com/products/soci/reviews) offer pre-built connectors that accelerate deployment without requiring development resources. ### Enterprise FAQs #### What is the best-rated Online Reputation Management Software for tech enterprises? Technology companies and software vendors require reputation tools that integrate cleanly with existing tech stacks, support complex workflows, and surface actionable insights across large teams. The highest-rated platforms among [enterprise tech reviewers](https://www.g2.com/categories/online-reputation-management/enterprise) include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Earns its highest satisfaction scores from enterprise users, with strong marks for support quality and a robust API that enables deep integration with CRMs, marketing automation platforms, and vertical-specific systems. - [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Particularly well-suited for B2B software companies, leveraging peer review data and buyer intent signals to build credibility and influence purchase decisions in high-consideration tech buying cycles. - [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform used by global tech enterprises to manage listings, reviews, and search visibility at scale, with enterprise-grade governance, analytics, and role-based access controls. #### What is the most reliable Online Reputation Management Software tool for enterprises? Reliability for enterprise users means consistent platform uptime, responsive support at scale, and the ability to manage reputation across thousands of locations or product lines without manual intervention. The most consistently reliable platforms based on enterprise reviewer feedback include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Leads enterprise satisfaction metrics with the highest average star rating among platforms with substantial enterprise review volume, backed by strong support responsiveness scores and a dedicated enterprise success team. - [SOCi](https://www.g2.com/products/soci/reviews) — Trusted by multi-location enterprise brands for its reliable reputation management infrastructure, including automated review response tools and local listing synchronization across hundreds of locations. - [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise-grade platform designed for high-volume feedback management, offering competitive benchmarking, operational dashboards, and location-level performance tracking for complex organizations. #### What is the best-reviewed Online Reputation Management Software for enterprise app integration? Enterprise buyers prioritize platforms that connect cleanly with their existing marketing, CRM, and operations stack, making native integrations and open APIs a key evaluation criterion during the procurement process. Top-reviewed platforms for enterprise integration depth include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers thousands of integrations with CRM, EHR, PMS, and marketing automation platforms, making it the most integration-rich reputation management solution for enterprises with complex, multi-system tech environments. - [Yext](https://www.g2.com/products/yext/reviews) — Provides deep integrations with enterprise CMSs, data platforms, and search ecosystems, enabling large organizations to maintain consistent, accurate brand information across all digital touchpoints. - [SOCi](https://www.g2.com/products/soci/reviews) — Integrates with enterprise social, CRM, and paid advertising platforms to give multi-location brands a unified view of reputation and community engagement performance in one consolidated dashboard. #### Which Online Reputation Management Software offers the best enterprise customer support? For large organizations, the quality of vendor support, including dedicated account management, onboarding resources, and ongoing strategic guidance is often as important as the software capabilities themselves. Top platforms for enterprise support quality based on reviewer scores include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Consistently earns high marks for support quality from enterprise reviewers, with users frequently citing responsive account management and hands-on onboarding as standout differentiators. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves a top support quality score across all reviewed users, with customers at every company size praising the attentiveness and responsiveness of its support team. - [Reputation](https://www.g2.com/products/reputation/reviews) — Provides enterprise-level customer success resources including dedicated implementation support and strategic advisory services for brands managing reputation programs across hundreds of locations. #### How do enterprises measure ROI from Online Reputation Management Software? Enterprise teams typically measure return on reputation management investments through a combination of review volume growth, average star rating improvements, response rate benchmarks, and downstream metrics like organic search visibility, conversion rate lift, and customer retention. Platforms like [Reputation](https://www.g2.com/products/reputation/reviews) and [Birdeye](https://www.g2.com/products/birdeye/reviews) offer built-in ROI dashboards and competitive benchmarking reports that help enterprise stakeholders tie reputation performance directly to business outcomes. Reviewers across the [Online Reputation Management category on G2](https://www.g2.com/categories/online-reputation-management) frequently cite improved local search rankings, reduced customer acquisition costs, and increased review-driven conversions as the most measurable benefits of sustained reputation management programs. **Last updated on April 22, 2026**