# Mapal Culture Suite Reviews **Vendor:** Mapal Group **Category:** [Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems) **Average Rating:** 4.3/5.0 **Total Reviews:** 35 ## About Mapal Culture Suite By hospitality, for hospitality. Bringing together market-leading solutions with all your business processes in one place, the Mapal Culture Suite helps people leaders like you solve problems by streamlining systems to become more efficient and improve performance.  Mapal’s Culture Suite includes easy-to-use applications for training, career planning, engagement, feedback, compliance and more. It digitises and consolidates your tools so you can create great onboarding and sustainable, responsive professional development. Powered by Mapal’s market-leading applications, Flow Learning, Engagement and Compliance, you close the gaps between staff performance and development ambitions and, management time pressures - helping you do more of what you love, even better​. ## Mapal Culture Suite Pros & Cons **What users like:** - Users find the **ease of use** in Mapal Culture Suite makes training and performance management seamless and intuitive. (10 reviews) - Users love the **convenience** of Mapal Culture Suite, highlighting its user-friendly design and seamless integration with other systems. (6 reviews) - Users commend the **excellent customer support** of Mapal Culture Suite, enhancing their overall experience and satisfaction. (6 reviews) - Users value the **excellent range of products** in Mapal Culture Suite, enhancing training for diverse learning needs. (6 reviews) - Users value the **excellent range of products** in Mapal Culture Suite that cater to diverse learning needs effectively. (6 reviews) - Courses (5 reviews) - Users appreciate the **extensive educational resources** of Mapal Culture Suite, facilitating easy navigation and diverse learning options. (5 reviews) - Engagement (5 reviews) - Content Quality (4 reviews) - Development Growth (4 reviews) **What users dislike:** - Users find the **learning curve steep** due to ineffective training resources and complex product builds, hindering onboarding. (5 reviews) - Users express concerns about **poor customer support** , noting inadequate response times and lack of ongoing engagement post-contract. (5 reviews) - Users face frequent **reporting issues** with MAPAL Culture Suite, leading to frustration and operational disruptions. (5 reviews) - Users experience **poor technical support** , with slow help center responses and inadequate follow-through after contract signing. (4 reviews) - Users face significant **navigation issues** due to an outdated interface and overwhelming options that hinder efficiency. (3 reviews) - Not User-Friendly (3 reviews) - Complexity (2 reviews) - Complex Usability (2 reviews) - Dashboard Issues (2 reviews) - Difficult Learning (2 reviews) ## Mapal Culture Suite Reviews ### 1. Outdated Systems, No Account Management, Horrfic to Use **Rating:** 0.0/5.0 stars **Reviewed by:** Edward W. | Operations Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2025 **What do you like best about Mapal Culture Suite?** There isnt much to like. The home screen when you can (eventually) log in, looks nice? **What do you dislike about Mapal Culture Suite?** Strong Recommendation Against Contracting with MAPAL Systems (Including Flow Hospitality) We strongly advise against entering into any contractual agreement with MAPAL, particularly in relation to their Flow Hospitality system. Based on our experience, the platform and service offering fall significantly short of industry expectations and professional standards. Key Concerns: Lack of Account Management & Support After securing a contract, the level of client engagement drops sharply. Sales representatives appear primarily focused on locking in long-term commitments, with minimal follow-up or ongoing support. Not easy to integrate with other system or implement into your tech stack. System Reliability Issues The platform frequently encounters technical glitches, including error messages, system crashes, and performance issues, resulting in operational disruptions. Outdated and Unintuitive Interface The user interface is severely outdated and not user-friendly. Making basic edits is cumbersome, and the support team is slow to respond to urgent queries. The system lacks basic features you find with other products on the market. Ineffective Training Resources The learning modules provided are not engaging, lack clarity, and appear to be outdated — making them largely ineffective for onboarding and training purposes. Pros: Unfortunately, we found no notable advantages to the system or service. Recommendation: We urge others to avoid the financial and operational drawbacks of engaging with MAPAL. Instead, consider alternative providers such as Tayl, Peninsula, Food Alert (excluding Alert65), or Trail. These companies offer better value for money, more modern solutions, higher levels of integration, and more flexible contract terms. **What problems is Mapal Culture Suite solving and how is that benefiting you?** Its not solving any. Use a different system. ### 2. Mapal has been integral for our L&D needs **Rating:** 4.5/5.0 stars **Reviewed by:** Laura B. | Head of Talent and Development, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Mapal Culture Suite?** How easy the platform is to navigate, learners can easily see the training to be completed and explore additional learning options at their leisure. I especially love the Career mapping capability, I have worked in L&D a long time and never been able to create a visual journey of career pathways available, that also curates learning opportunities **What do you dislike about Mapal Culture Suite?** Some elements of the platform took more time to develop as they were new and as first adopters this was challenging at times. The team were supportive in helping us to navigate and use the various elements to ensure we got the most value from them. **What problems is Mapal Culture Suite solving and how is that benefiting you?** Mapal allows us to host our annual performance development reviews, compliance training, development training, talent development and career pathways all within the one platform. We have also recently began using their engagement surveys for training evaluations and employee engagement pulse surveys. This has increased traffic to the system and we have seen an increase in consumption of our online learning options. **Official Response from Ken Ume:** > Thanks for taking the time to write a review. It's really important that we get feedback from our customers. I'm so glad you're enjoying Career Mapping. It's one of our favourite features too! We spent a lot of time working on it and it's great to see it bringing value in the field. I'd also like to thank you for being an early adopter. We really value the customers who take on that responsibility. We know it can be challenging which is why we try to put additional resources in to support the effort. Hopefully you'll consider being an early adopter again...or perhaps even a Beta user... ### 3. A one-stop shop for creating and delivering a digital training journey **Rating:** 4.5/5.0 stars **Reviewed by:** Mark W. | Founder, Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Mapal Culture Suite?** The suite allows me to create personalised training journies for my team with easy-to-follow reporting tools to manage its execution and delivery. The library of training modules provides a wide breadth of content to create programmes that are specific to individuals and job roles, and having the platform available as a mobile application means that the team can acess their training on-te-go. The implemtation team were very patient in guiding me through the use of the system from an adminstrational perspective, and so far the follow up customer support have been really helpful where I've had questions about further building out our use of platform. One of the reasons for choosing the Mapal suite was its ability to integrate with our HR and Scheduling software which saves us time having to duplicate new starters on both platforms separately. **What do you dislike about Mapal Culture Suite?** It takes a little time to get familiar with the navigation tools; perhaps too many options that could be streamlined? **What problems is Mapal Culture Suite solving and how is that benefiting you?** The Mapal Suite is ensuring that we can deliver our statutory training requirements within the Licensed Hospitality field, as well as helping us to create a firm foundation of soft-skills and knowledge based training. The reporting tools allow me to monitor the progress of the team training and zero-in on those that need additional support to ensure we have a well-trained team delivering armed with the relevant knowledge to carry out their roles. **Official Response from Ken Ume:** > Hi Mark. Thanks for taking the time to review the Culture Suite. We're really proud of the outcomes we achieve with customers like you and it's always rewarding hearing the day to day impact of our efforts. Thanks for the feedback on the navigation too...it's always helpful understanding where we can improve as well. ### 4. A great product for engaging teams and analysing data **Rating:** 4.5/5.0 stars **Reviewed by:** Hannah P. | Talent and culture director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Mapal Culture Suite?** Excellent range of products to suit learning differences - knowledge checks, work books, evolve - use of audio, visual, physical training techniques. Easy reporting, on a wide range of topics. Great customer service. Integrates with our products so onboarding is slick and easy. **What do you dislike about Mapal Culture Suite?** Can be very technical to build some products, which are difficult for operationally backgrounded team members to use. Sometimes help centre takes. while to reply. **What problems is Mapal Culture Suite solving and how is that benefiting you?** Tracking tem delevopment and training - allows us to effectively manage team development remotely and identify venues which need further support. We can use to send through training practises or policies to support remote teams. Allows us to tailor training to different needs of indivuduals or teams, or based on their products served at venue. **Official Response from Ken Ume:** > Thanks for your feedback Hannah. It's great to hear direct commentary from our customers. Thanks also for your observations about our support. This is an area we're working to improve. ### 5. Taking the fuss out of routines and checklists(compliance) **Rating:** 5.0/5.0 stars **Reviewed by:** Ricardo M. | Vice COO & Regional Manager South Sweden, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Mapal Culture Suite?** Mapal is helping organizations bring all there data needs, routines and internal comms into the same platform. Having worked with Compliance specifically we have managed to easily distribute effective routines and checklists to more than 800 staff members on a daily basis. Compliance has helped us align our organization and allowed us to effectively be working on the same tasks regardless of geographic location. Imagine having one person working in one way and another in another way...Compliance ensures that all 800 have the posibilty to work the same way, so the impact of this is huge for our organization. One of my personal favourites about Compliance is the ability it has to impact quickly. By this I mean if we need a checklist or routine implemented asap it can be done with just a few easy clicks. **What do you dislike about Mapal Culture Suite?** Have not worked with Mapal Culture Suite. One downside I have noticed... For existing and established organizations we do not always have the time to spend on a young developing platform. Essentially we do not have time to be the guinea pig of a platform and helping them to grow whilst compromising on our immeadiate needs. I could be wrong,but in my opinion Mapal Culture Suite would be ideally adapted to startups where they can grow with the business and both parties are happy to spend time on developing together, atleast in the early years. **What problems is Mapal Culture Suite solving and how is that benefiting you?** Mapal Culture Suite through Compliance helps align our organization and ensure that daily routines and tasks are being completed. **Official Response from Ken Ume:** > Thanks for taking the time to provide this review Ricardo. We greatly appreciate it. It's always good to hear honest feedback from our customers. I'll pass on your comments about the "developing platform" on to our product and programme owners. Sounds like we can work harder to balance the evolution of our platform and meeting the immediate needs of people like you. ### 6. Good Experience with Mapal **Rating:** 4.5/5.0 stars **Reviewed by:** Jess C. | Training Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2024 **What do you like best about Mapal Culture Suite?** We only currently use Flow-Learning and have had great success with it. There are lots of different elements that can keep learners engaged and removing the need for paper documentation My regular catch ups with Hugo are great and I always feel heard **What do you dislike about Mapal Culture Suite?** It would be great to use the tools but we already have systems in place which seem to be slightly more advance than what Mapal can offer. **What problems is Mapal Culture Suite solving and how is that benefiting you?** Flow-Learning is benefiting are our ease of reporting for safety **Official Response from Ken Ume:** > Thanks for your review Jess. Glad we've been able to help you with your learning and development ambitions. We're always looking for ways to improve. It would be great if you could share some of your thoughts on the gaps between your existing tools and some of our other offerings in your next customer success call. ### 7. Streamline HR and training processes while enhancing team morale **Rating:** 4.0/5.0 stars **Reviewed by:** Milena L. | Recruitment Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Mapal Culture Suite?** User-friendly Interface: designed for ease of use across diverse teams Integrated features: combines learning, engagement, and performance tools in one platform Industry-specific design: tailored for hospitality, with features like multi-location management Analytics and reporting: provides insights into employee performance and engagement **What do you dislike about Mapal Culture Suite?** I wish the configuration was a bit easier **What problems is Mapal Culture Suite solving and how is that benefiting you?** keeping up with the compliance training as well as reviews. **Official Response from Ken Ume:** > Thanks for taking the time to post a review Milena. I know how important your time is. Thanks also for your feedback on configuration. If you have any specific observations or recommendations please share them with your customer success manager and support. We're always looking for detailed feedback on how to improve our solutions. ### 8. Mapal Culture **Rating:** 5.0/5.0 stars **Reviewed by:** Mikel G. | Group L&D Manager Ops, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Mapal Culture Suite?** One of the things I like most about Mapal Culture Suite is how user-friendly and intuitive the platform is. It makes managing and organizing employee training, engagement, and performance tracking incredibly seamless. **What do you dislike about Mapal Culture Suite?** The system can occasionally be slow, particularly when handling large amounts of data or generating detailed reports. While the mobile experience is functional, it could be more polished. **What problems is Mapal Culture Suite solving and how is that benefiting you?** Before using Mapal, tracking training progress often required juggling multiple platforms or manual processes, which was time-consuming and inefficient **Official Response from Ken Ume:** > Thanks for taking the time to review the Culture Suite. Your feedback is really helpful. It's great to know that we've helped remove some of the stress and inefficiency from your working life. I'll pass on the observations about performance under heavy data loads as well. ### 9. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** tom r. | head of kitchen operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Mapal Culture Suite?** we use mapal to train the teams, which is accessible and easy for a variety of people, and to also log compliance training and knowledge. **What do you dislike about Mapal Culture Suite?** hard to correct a test once published without a full reset. **What problems is Mapal Culture Suite solving and how is that benefiting you?** with a large work force, it is easy to track and run reports. training can also be accessable for all levels of skill set. **Official Response from Ken Ume:** > Thanks for taking the time to review Tom. Your feedback is very important to us. Part of our mission is to make it easier for hospitality leaders to manage, inspire and excel with their teams. I'll pass on your comments about updating published tests as well. ### 10. Great Service and Good System **Rating:** 4.0/5.0 stars **Reviewed by:** Pete E. | Head of Learning and Development, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Mapal Culture Suite?** It has a wide and further develping range of ways to support our team to learn. The off-the-shelf content remains the best in class. **What do you dislike about Mapal Culture Suite?** It could do with an easy search function at the top of the log in for team to find multiple methods of learning interventions. **What problems is Mapal Culture Suite solving and how is that benefiting you?** We are not using the system to its full potential, but as we are starting to use it more and more, be able to provide our team with access to SOPs at the moment of need is very handy. **Official Response from Ken Ume:** > Thanks for taking the time to post a review. We're really pleased when what we do has a positive impact for our customers. Your feedback is so important for us. I'll pass on your comments about the search feature. ### 11. Great team to work with although the system isn't as intuitive as we need. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Mapal Culture Suite?** The support team are extremely straight forward to work with and support is always there when required. **What do you dislike about Mapal Culture Suite?** The least helpful part of the Mapal Suite ( We are only really using Flow LMS and Mapal One) is that the reporting offered is extremely limited. I have fed this back numerous times over the years but have yet to see any real progress. Developments are often in the pipeline for quite a long time but we don't necessarily get to see them straight away if at all. It is only when we ask about something that we get offered it. Inconsistencies with communication too - doesn't seem to be a regular schedule of when and how things happen for the customers. **What problems is Mapal Culture Suite solving and how is that benefiting you?** Does a good job of managing the internal learning which maintains our group legal compliance **Official Response from Ken Ume:** > Thanks for your feedback. I'm glad that you've found our support teams helpful. If you'd like to reach out again through your Customer Success contact, we can look into your reporting concerns. We take customer feedback seriously. So I'm concerned that you feel your has been ignored. Please feel free to reference my name if you decide to reach out again. ### 12. Mapal Culture Suite is such a great tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Emily G. | HR Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Mapal Culture Suite?** Mapal culture suite is great for having oversite of what training has been completed and what is still left outstanding. The sysyem is really easy to use. It is great for feedback and ongoing training to support all areas of our teams. **What do you dislike about Mapal Culture Suite?** One of the things that is slightly frustrating is that if someone has used Mapal with a different company is can sometimes be difficult for the original account login. **What problems is Mapal Culture Suite solving and how is that benefiting you?** It allows us to keep track of all employee online learning, along with being able to share information with our teams via noticeboards. **Official Response from Ken Ume:** > Thanks for your feedback Emily. Really great to hear how we're working together. ### 13. Inclusive Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Paula J. | Senior Front Of House Training Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Mapal Culture Suite?** The range of capabilities of presentation methods for creating content. **What do you dislike about Mapal Culture Suite?** The back of house element of creating content can be quite complex. More tutorials would be beneficial **What problems is Mapal Culture Suite solving and how is that benefiting you?** The platform is allowing us to design learning content that is accessible and more inclusive for a range of thinkers within our business. **Official Response from Ken Ume:** > Thanks for your feedback Paula. Glad to hear that you're able to take more control around creating the right content for you and your teams. I'll pass on your comments about more tutorials. We want our customers to be able to make maximum use of our tools. ### 14. Training Platform Review **Rating:** 5.0/5.0 stars **Reviewed by:** Louise L. | Growth Training & Project Manager , Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2024 **What do you like best about Mapal Culture Suite?** The relationships built with Mapal means we have fabulous discussions, brainstorming sessions and exciting content on our training platform which is constantly improved. **What do you dislike about Mapal Culture Suite?** I dont dislike anything enough to review it - if I had to pick something it would be the time it takes helpdesk to reply to my issues. **What problems is Mapal Culture Suite solving and how is that benefiting you?** Reaching more people annually via online training **Official Response from Ken Ume:** > Thanks for taking the time to write a review. I'm really pleased that our relationship with your organisation is so productive. We do take your experiences on our help desk very seriously and it's something we're working on improving. Please keep your feedback coming. ### 15. Beds and bars review **Rating:** 5.0/5.0 stars **Reviewed by:** Ettienne V. | Learning and development manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Mapal Culture Suite?** easy to use and integrate, a nice mapping tool, and very easy to implement additional learning, we will be using the full extent of the platform and use the platform as often as possible. **What do you dislike about Mapal Culture Suite?** no access codes to reset passwords and 3 3-hour waiting time for the password set. **What problems is Mapal Culture Suite solving and how is that benefiting you?** autmation of learning and 1 click soultion, give employee a full description of whats need to be done to progress in their cairee **Official Response from Ken Ume:** > Thanks for your feedback. We strive to making learning in the hospitality industry rewarding in every way. We see it as a great way to help staff and businesses thrive. Sorry that you had problems resetting passwords. There should be a Forgotten Password option which should have made it simple. If you're having problems, please considering logging a support call if you haven't already. It should be a hassle to reset passwords. Thanks again for your high rating. We'll keep working hard to maintain your trust and confidence Ken ### 16. Customer Success **Rating:** 4.5/5.0 stars **Reviewed by:** Suzanne C. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Mapal Culture Suite?** The Customer Success Manager really works with you to ensure you are getting the best out of the product. They are on hand for any queries or support you need. The platform itself is easy to use with helpful online guidance for those features you dont use as often. **What do you dislike about Mapal Culture Suite?** The time it takes the help/support team (Not the assigned customer success manager) to acknowledge/respond to issues/queries needs work, but i know that is something they have been improving on. **What problems is Mapal Culture Suite solving and how is that benefiting you?** It allows us to house all our learning and development in one place, ensuring consistency in message across all our sites. **Official Response from Ken Ume:** > Thanks for taking the time to review our solutions Suzanne. I really appreciate the effort you put in. I'll also feedback your observations about the response times from our support team. It is something we are working on and it's our goal that you will see noticeable improvement in the near future. ### 17. Good but could be better. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Mapal Culture Suite?** The team help you when ever you need help. **What do you dislike about Mapal Culture Suite?** Configuration currently don't sincronize with Flow. If you put inactive it still shows on Flow. There is not a filter bottom on every window. The dashboard does not show what I really need. **What problems is Mapal Culture Suite solving and how is that benefiting you?** Whith Mapal our workers do all the compliance training and external training calendar. We use it for appraisals. **Official Response from Ken Ume:** > Thanks for you reviews. We value customer feedback a lot. You've raised some specific issues and it would be really helpful if you could also share those directly with your customer success manager and with support too. ### 18. Great products and people **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Mapal Culture Suite?** Confidence in compliance. Creativity and engagement of components. **What do you dislike about Mapal Culture Suite?** Sometimes components don't behave in a way as a business we want them to, however the Mapal team are great at taking onboard such feedback and developing updates. **What problems is Mapal Culture Suite solving and how is that benefiting you?** Currently solving our probation and annual review process, with more effective functionality, and reporting enabling better accountabilty and tracking of trends. Course authoring tool is fantastic and is enabling us to create on-the-job modules which facilitate consistency of learning as well as relieving time pressure on trainers. **Official Response from Ken Ume:** > Thanks for the review. Always helpful to get direct feedback. ### 19. Easy to use, delivering straightforward solutions for our fast paced environments. **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus S. | National Learning & Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Mapal Culture Suite?** Easy to use Aesthetically pleasing Valuable data set Helpful customer service team Something i use everyday because its so easy to use. **What do you dislike about Mapal Culture Suite?** Speed at which CST reply to tickets can vary **What problems is Mapal Culture Suite solving and how is that benefiting you?** Improving our induction process Supporting our regualr check in's and reviews **Official Response from Ken Ume:** > Thanks for taking the time to write this review. You observations and experiences are very important to us. Glad that you're finding our solutions to be so valuable. Thanks also for sharing your experience with our CST service. We take this very serious and we're working hard to improve response times and quality. ### 20. Good for staying compliant **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Mapal Culture Suite?** We use Mapal internationally. Having all compliance training and reviews in one place is very convinient. Easy to use and integrate, and very easy to implement additional learning. **What do you dislike about Mapal Culture Suite?** The customer support is friendly but can sometimes be very slow to get back to issues/ queries. Reporting is very limited. There's room for improvement on the engagement part. Some of the issues are repetitive, meaning the bug is not fixed. **What problems is Mapal Culture Suite solving and how is that benefiting you?** Tracking training progress is efficient using one platform for all. **Official Response from Ken Ume:** > Thanks for taking the time for posting a review. We really appreciate your feedback and we'll do our best to continue making it easier to manage and deliver more effective compliance and other operational training. Thanks also for the feedback on our support. This is an area we're working hard to improve and your feedback is a helpful guide to where we need to focus. ### 21. Mapal **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Mapal Culture Suite?** The ability to make your own to fit your business purpose. **What do you dislike about Mapal Culture Suite?** Nothing I would say I dislike, but everything can be improved. **What problems is Mapal Culture Suite solving and how is that benefiting you?** Having all solutions in one place has been extremely helpful. We had several different systems before, some used more than others. Now, all in one place no one has an excuse or misses out on important information. **Official Response from Ken Ume:** > Thanks for your feedback. It's great to hear that we've helped reduce the complexity in your systems, and bring more control and agility to you and your teams. ### 22. Mapal Flow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Mapal Culture Suite?** The ability to create internal courses alongside the suite **What do you dislike about Mapal Culture Suite?** Recent BOH changes to manage the platform have caused numerous issues. **What problems is Mapal Culture Suite solving and how is that benefiting you?** Remaining compliant across the business in some factors **Official Response from Ken Ume:** > Thanks for taking the time to post a review. Customer feedback is very important to us and we take it very seriously. We're aware that some of our recent platform changes have caused some disruption and it's something we're working hard to fix and make sure doesn't happen again. ### 23. Good but support can be slow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Mapal Culture Suite?** There are lots of features available and they seem to be constantly working on developments to improve **What do you dislike about Mapal Culture Suite?** The customer support can sometimes be very slow to get back to issues/queries which can be really frustrating espeically for learners **What problems is Mapal Culture Suite solving and how is that benefiting you?** Being able to deliver consistent training online which is able to monitored for compliance **Official Response from Ken Ume:** > Thanks for your feedback. We take customer support very seriously and it's an area that we continue to focus on. We know we can improve and it's a top priority for us. ### 24. Helpful with review content and quick responses **Rating:** 4.5/5.0 stars **Reviewed by:** Sara S. | Executive Marketing Director, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Mapal Culture Suite?** Easy to do business with. Great communication from reputation.com. Respond to customers quickly and alert us quickly as well. Support has always been a great and fast help also. I really like the alert notifications as well. **What do you dislike about Mapal Culture Suite?** Could be a bit more cutting edge and do more to attract reputation.com compared to its competitors. The responses are a bit repetitive as well. If they added more features, they would be number 1. **What problems is Mapal Culture Suite solving and how is that benefiting you?** answering reviews in a fast and timely manner. Respond with good content for cutomers. Helps us stay on top of multiple review websites and platforms that can get a bit overwhelming. ### 25. made my life easier **Rating:** 4.5/5.0 stars **Reviewed by:** RAVI R. | Senior Technical Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2023 **What do you like best about Mapal Culture Suite?** its very fast and its graphics is awesome **What do you dislike about Mapal Culture Suite?** its little slow sometimes and it irritates **What problems is Mapal Culture Suite solving and how is that benefiting you?** it should by integrated with other tools so that customers can use more easily ### 26. MAPAL - One of the best choice for hospitality **Rating:** 4.5/5.0 stars **Reviewed by:** Sourabh J. | Solutions Consultant Professional Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2023 **What do you like best about Mapal Culture Suite?** Best features of MAPAL OS is the exhaustive checklist and compliance checks against them. **What do you dislike about Mapal Culture Suite?** Tool currently lacks the Integration with other colloboration tools. **What problems is Mapal Culture Suite solving and how is that benefiting you?** MAPAL is providing digitalization of the daily check routines which helps hospitality customers to reduce wastage and be compliant, safe and efficient with their operational hygeine. ### 27. Trusted valuable brand in hospitality and restaurant sector **Rating:** 4.5/5.0 stars **Reviewed by:** Mangesh B. | insurance advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Mapal Culture Suite?** MAPAL is easy to use, maintains all inventory and customer records very well and my employees are happy and me also. **What do you dislike about Mapal Culture Suite?** MAPAL UI is attractive, wants to change, and wants to design a Good interface. **What problems is Mapal Culture Suite solving and how is that benefiting you?** We require a fast billing system, and searching lots software but i got MAPAL softwar with good review. Thanks MAPAL you solve my issues. ### 28. Leasing manager **Rating:** 5.0/5.0 stars **Reviewed by:** Devonte B. | Leasing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about Mapal Culture Suite?** having all reviews in one place is very convenient when responding to them **What do you dislike about Mapal Culture Suite?** some of the review prompts are not accurate for my business **What problems is Mapal Culture Suite solving and how is that benefiting you?** it is allowing me to interact with residents and respond first hand to reviews ### 29. I gain experience from different roles that I work for. **Rating:** 3.5/5.0 stars **Reviewed by:** Arvin Jay L. | Sales Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2022 **What do you like best about Mapal Culture Suite?** For now I don't because its my first time. **What do you dislike about Mapal Culture Suite?** So far none because just started using it. **What problems is Mapal Culture Suite solving and how is that benefiting you?** I don't any problems here for now but what I think benefits me here can help me earn money. ### 30. Great tool to get the solution for support team and issue handling **Rating:** 4.5/5.0 stars **Reviewed by:** Yash J. | Assistant System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Mapal Culture Suite?** The way it handles the ongoing issues and appear in the dashboard **What do you dislike about Mapal Culture Suite?** Sometimes it user interface lags may be due to some bugs in process . It can be resolved in upcoming version **What problems is Mapal Culture Suite solving and how is that benefiting you?** Used this tool to handle the crucial and high priority issue .. got benefitted by the way it handles and track the issues ### 31. Stay Compliant or stay Illegal! **Rating:** 5.0/5.0 stars **Reviewed by:** Kyesha P. | Personnel Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2021 **What do you like best about Mapal Culture Suite?** Being compliant is the most important thing to me and my team. We honor embracing the fact that we try to stay safe and compliant with this application.Everything is completely digital and can be followed up in real-time. **What do you dislike about Mapal Culture Suite?** The fact that this application doesn't get enough exposure! This application is amazing! **What problems is Mapal Culture Suite solving and how is that benefiting you?** being reachable by everyone in the organisation through computers, phones, and tablets ### 32. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2021 **What do you like best about Mapal Culture Suite?** Its easy to handle and even custumer service respond fast. **What do you dislike about Mapal Culture Suite?** There is nothing i dont like about this app **Recommendations to others considering Mapal Culture Suite:** Absolutly **What problems is Mapal Culture Suite solving and how is that benefiting you?** I dont need to go thru a lot of papers. Everyting is digital. ### 33. Userfriendly and quick assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2020 **What do you like best about Mapal Culture Suite?** Userfriendly and easy to keep track of your to do´s and other structure to your everyday work and weekly controlls of a work place. **What do you dislike about Mapal Culture Suite?** Since its so easy to use and build it can easily get to much boxes to tick on an every day basis. Make sure you narrow down what you want. If you like lists you can easily get stuck in makin to many. There is no stop. Also takes a lof of battery on your phone if you use it a lot. **What problems is Mapal Culture Suite solving and how is that benefiting you?** We use the same tool all of us at the workplace. To follow up same things week after week with my colleagues and share imporvments or problematic areas. ### 34. Smooth self-control **Rating:** 5.0/5.0 stars **Reviewed by:** Nisani . | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2020 **What do you like best about Mapal Culture Suite?** You are reminded and given a schedule to follow. **What do you dislike about Mapal Culture Suite?** Sometimes computers can act up, but it happens very rarely. **Recommendations to others considering Mapal Culture Suite:** We recommend it **What problems is Mapal Culture Suite solving and how is that benefiting you?** Perfect and simple way to increase the quality and safety of our business ### 35. Easy to use and endless possibilities on how to use it **Rating:** 5.0/5.0 stars **Reviewed by:** Henrik H. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2020 **What do you like best about Mapal Culture Suite?** Easy to use in The Phone so you can use ut everywhere **What do you dislike about Mapal Culture Suite?** Nothing to dislike about it. Works perfect **What problems is Mapal Culture Suite solving and how is that benefiting you?** Use it for monthly checks upp that before was do on paper or web ## Mapal Culture Suite Discussions - [What is Compliance by MAPAL used for?](https://www.g2.com/discussions/what-is-compliance-by-mapal-used-for) - [View Mapal Culture Suite pricing details and edition comparison](https://www.g2.com/products/mapal-culture-suite/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+17%3A24%3A57+-0500&secure%5Bsession_id%5D=cd87b4d1-1a78-4b20-8537-682f054723ec&secure%5Btoken%5D=c49ef6255676b6a48402735e5f9819eba58437149f1e84ff4d4809086d4e1a69&format=llm_user) ## Mapal Culture Suite Features **Training & eLearning** - Content Creation - Content Libraries **Training & eLearning** - Manager Portals - Content Libraries **Task Tracking** - Activity Feed - Task Schedules - Comments **Platform Basics** - Reporting - Dashboard - Performance **Supply Chain** - Supplier Management - Incident Reporting - Document Management **Performance reviews** - customizable forms - 360 reviews **In-store tasks - Retail Task Management Software** - Logistic activities - Order management - Shelf replenishment - Inventory and price check - Stock auditing - Store audit and compliance **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Knowledge Base** - Q & A - Link Sharing - Searchable **Checklist Options** - Templates - Native Forms - Downloadable Manuals **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Platform Content** - Automation - File Sharing - Content Library **Compliance Management** - CCP Monitoring - Lot Tracking - Safety Plans - Visualization Tools **Feedback** - requesting feedback - continuous feedback **Task management - Retail Task Management Software** - Task tracking - Task planning and execution - Task allocation **Agentic AI - Course Authoring** - Adaptive Learning - Natural Language Interaction **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Security** - Verification - Role-Based Permission - Public vs Private **Software Availability** - Integrations - Permissions - Mobile Application - Desktop Application **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation **Platform Additional Functionality** - Integrations - Mobility - Employee Engagement **Traceability** - Barcoding - Custom Workflows - Food Labels - Recall Messaging **Data** - Dashboard and Reporting - Historical Analysis **Analytics and reporting - Retail Task Management Software** - Task reporting - Replenishment visibility - Shrinkage reporting **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Platform** - Incident Reporting - Integrations - Recipe Management **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **In-House Management** - Employee Performance - Team Workflow **Communication** - Social Features - Tagging - Upload - Comments **Generative AI** - AI Text Generation **Interface** - Multilingual **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction ## Top Mapal Culture Suite Alternatives - [Keka](https://www.g2.com/products/keka/reviews) - 4.5/5.0 (1,843 reviews) - [Litmos](https://www.g2.com/products/litmos/reviews) - 4.3/5.0 (680 reviews) - [360Learning](https://www.g2.com/products/360learning/reviews) - 4.6/5.0 (568 reviews)